Recently, I ate here for the first time ever, but was very disappointed to the point where I will…read morelikely not return for a second meal, especially considering the other great German, Central and Eastern European restaurant options in SF.
I arrived to the venue about one hour after they opened for dinner, as I heard they served German and Eastern European style food, and was interested in trying out their menu. However, when I arrived, there was no one there to greet me, and I thus had to wait by the front door for a bit before an employee finally sat me by the front window at a small table chosen by the employee. This was strange, as there was only one small table of customers eating at the venue at that time, and thus it was unclear why there was no employee to great me when I arrived.
I noticed the restaurant offered a house draft beer that was $15, which was called a "Honey Beer," which was essentially a beer with warm honey poured into it after it was poured. It seemed expensive, but I assumed that the beer would be large in size, as most German places in SF serve very large glass steins of draft beer for about $15-$20. Concerningly, I was then served a small beer that looked like it was about 12 ounces. Thus, as the other German restaurants in SF price their small draft beers around $9, this meant that Cafe Europa was essentially charging me an extra $6 just to drizzle some honey in my beer after pouring it, which was outrageous. The beer was ok.
I also ordered their potato pierogi's, which did not contain any meat, yet cost $16 for a small plate. Thus, I essentially paid $16 for a small amount of flour and potatoes, which seemed unreasonable. They tasted fine though.
I then ordered one small berry blintz for dessert, yet was charged $9 for it, which seemed slightly high considering the quantity. It tasted fine, but was not worth $9.
The most troubling experience of the evening was when I, after having been seated at my table for about 10 or 15 minutes, was told by the waitress that I would have move to a different table, as one of their "regular" customers wanted to sit where I was sitting, and was claiming that he had a reservation for my table, which the waitress strangely did not seem to know about. It is worth noting that this customer was German, and appeared very anal about the whole situation. To be honest, this has never happened to me in my 45 years of life, and was very denigrating, especially considering the customer and I were the only customers sitting in the entire restaurant at that point. This experience alone made Cafe Europa seem very pretentious, was a huge turn off, and seemed unnecessary. It also ruined my enjoyment of my rip-off beer as well.
I then finished my food as quickly as I could, as I wanted to get out of Cafe Europa as soon as possible, as I was getting a nose bleed from the extreme snobbery.
I then asked for the bill and the waitress then told me I would need to use a Zelle-like payment gateway from my cell phone to pay for my meal, as their point of sale (POS) system was down. However, the payment gateway added a $2.50 processing fee to my bill, and thus I paid $2.50 extra to help Cafe Europa mitigate its own POS problems. Also, the payment gateway also did not work well on my phone and I, a computer expert, needed help from the waitress to use it in order to pay my bill.
I then walked out of that place and waved goodbye to the German guy who was sitting alone at the window at his preferred table, and never looked back.
On the bright side, I saved $10 on my meal, as I did not provide any tip at all, as I would have spent about $10 on a 20% tip, had the service quality been at least average. Sadly, this $10 savings was unfortunately the highlight of my evening at Cafe Europa.
Considering the economy is about to go into major decline, restaurants like Cafe Europa are going to have a very hard time surviving with this type of mentality. If you are going to charge these types of prices for such a minimal amount of food and drinks, you better provide service levels that warrant it.
Put simply, this is not how to treat a first time customer in your establishment guys.