I ordered a pair of Waterway-branded reducing couplers for my pool pump; Best Pool Shop sent two cheaply made, off brand units with different part numbers from the genuine Waterway Plastics couplers, and they were far too large on both ends. I called Waterway Plastics and confirmed that they had never used the part numbers that were on the fake couplers. Best Pool Shop argued the point but gave me an RMA,then charged me for shipping both ways. read more

I called to speak with the the customer service for and exchange for pool part this person that answered was a angry man I was asking to to change with different part he wanted me to listen to him call me you are not polite if you don't listen I will hang up and he actually hung up on me I think he might be the owner because he was not concerned about set back or complain as employees do this person is operating his business with no care. read more

Best Pool Shop - Hot Tub & Pool Near Me - Pasadena, California

Came all the way from San Fernando valley because they had the part I needed in stock at a great price and no retail or distributors anywhere around me had the part I needed. Store is well Stocked super clean and organized. Owner is super knowledgeable has lots of inventory good service good prices good inventory knows the pool industry very well. Thank you Vartan read more

The Best Pool Shop is great to work with. Every time I need a product, they have it. Their prices are among the best you can find, and they always deliver quicker than expected. I will continue to buy from them for all my pool needs. I am not just buying Acid/Chlorine like some customers. I buy protocol adapters, SWCG, control boards, and all the parts service shops need. read more

Do not order from these people. I notified them before the item wad shipped that my new tank lid came with this item. Rather than pulling it from their orders thry let it ship. I returned it to them unopened witn a Retrun authorization. They charged me a restocking fee, not only on the item bit on the sales tax thst I paid on it as well. I have it I. My right mind to notify LA County of this unfair and illegal business practice. I should have received 100% of the sales tax back because they did not complete this sale. Can you imagine how much money they ate making by ripping off their customers? Sales tax collected is supposed to be forwarded to the city city, county and state tax collector that how they getting a wholesale license to sell retail. I should have received 100% refund as they got.their product back unopened and promptly. read more

I made a note in my pool file to ALWAYS check pricing on this site. Filter elements for my Hayward filter were substantially less than any other sellers on the web. Delivery was fast too. After getting new elements I found the nut for the filter clamp was stripped. A local pool shop wanted to charge me $53 for just the nut - no springs, washers etc. I paid $17.99 on BedPoolshop and I had it in a couple days. Shipping was free on both orders. I highly recommend this site. read more

It's a rock company that sells knock-off pool supplies. There's a one man customer service who is rude and that will talk over you before you have a chance to answer the first question he asked you. Then he just hangs up on you. When you try to call back, he won't answer the phone. When you try to return the delivery because now you're scared to open it. They want to charge you 30 percent to put the unopened box back. Don't deal with this company as I said it's a rock company/ pool supplies. If that doesn't sound shady, I don't know what to tell you. I wish I called them before ordering because I would NEVER have bought anything from this one man show. God forbid something breaks the minute you use it. You only have this one guy to deal with. Do yourself a favor and find someone local. read more

Authentic original manufacturer's product. Simple plug and play and worked on the first try. Also provided owner's manual and quick setup guide. Very competitive price and delivery was fast. Will definitely consider them in the future. read more

The Best Price,the Fastest delivery. I ordered 3 pool valves. All fit perfect and are a good quality . A great value! Thanks for your help! I will use Best Pool Shop again. read more

Very bad customer service and cheap quality parts. 20% restocking fees for the cheap parts we can't use. Don't buy from this company!

Warning, Warning! Stay away from this place. I was sold a defective part and the guy (owner) told me it was my fault that it broke within moments of it being used. I've never been spoken to in such a rude manner. My guess is that it is just a matter of time before he is shut down for fraudulent practices. read more

Just like to give a shout out to the guys at Best Pool Shop. Thank you for my new control unit for our spa . It works awesome. Also, thank you for the ultra quick shipping and answering our questions before ordering. I would definitely buy from this company again. read more

Absolute nightmare company to deal with. Virtually NO customer service and when you call the brick & motor store the so-called manager starts to yell and use profanity. I ordered (4 boxes - 2 liquid glue for pool tile & 2 liquid grout) and I have never encountered a company with such a bad attitude. To date after more than a month I received a broken leaky box ...1 Total joke of a company read more

NOT HAPPY. I ordered an item on-line which was described as an OEM product - it was not. I requested a return authorization which I quickly received, but when I asked (twice) for reimbursement of my return postage I never received a response - total silence. I thought this was a reasonable request given the circumstances. I will not buy from this company again. read more

These people are horrible! Long wait to ask then they hang up. Called mortar and brick store they refused to answer an online question. Chat is allowed only once! read more

Sold me a trade grade ichlor 30 that lasted 5 months. Pentair will not warranty it either. Waste of $1k. Do not buy from this business.

Ordered online PoolRx cartridges. Delivered in USPS box (as they stated) with the cartridges out of their original box and wrapped in USPS bubble mailers. Box was too small for the shipment. I sent an email to the customer service: 1. There is no packaging to illustrate product manufacturer, validity of purchase or date of manufacture. I've purchased PoolRx in the past and they come in heavy duty plastic packaging. 2. The items were wrapped in USPS mailers, which I have never seen used for this purpose. As mentioned, I've purchased previously and they come in a nice plastic casing. 3. The box was too small to accommodate the item. It was stretched to the max. Simply unclear why a bigger box wasn't utilized. I did take a picture of the items as packaged. I was really not expecting service of this nature. I would sincerely appreciate knowing how this can be rectified as I am not convinced by the product itself or that it is even new, as is promised per your advertisement. The (edited) response was: We have shipped and delivered the correct products as advertised. If you don't like them, you may return them for a refund. Basically, take it or leave it. I would be wary that the products are not what are promised. As previously mentioned, the customer service seems lacking. read more

Needed an upgrade for my older iAquaLink. Best Pool Shop had the upgrade kit in stock, for the lowest price and quick free shipping.

My order was shipped to be delivered on a holiday weekend of which I was not home. I still have not received my item, weeks later.

The part I ordered for my pool skimmer. Works great. Timely shipment however when the part came in the postman said he needed 3 more dollars for shipping because it was sent with not enough postage. If I didn't give him the required shipping charge he would have to take the part back to the post office. I dont know why it was sent with not enough postage. read more

Best Pool Shop - Hot Tub & Pool Near Me - Pasadena, California

Thank god I found them for my Pentair 2000 parts. Super helpful even though I had to drive 30 miles. I got all of my parts in under 5 minutes. Friendly And helpful. So worth it. I wish everything was as easy as coming here. I'll be back for sure! read more

Never gone wrong with parts that I have ordered from this supplier. Always correct. Super fast delivery as well.

Ordered pool rx for problems with algae. Received product quickly and my pool was clear within 24 hours after adding it to pool. Great service. read more

The owner Vartan was so Incredibly rude to me. I called to verify that my order went through and he was rude and told me that his company was a scam. "YEAH, this is all a scam".... Ok well so I promptly canceled my order, reversed the transactions, got a new card, and purchased it from somewhere else. Weather it's a scam or not, you won't be getting my money. Their customer service is horrible. Don't become part of this scam! read more

I've had nothing but exceptional experience with Best Pool. You cannot beat their price or service! Unbelievably fast shipping.

They provided the exact part I needed for my 25 year old pool at an excellent price. I am very pleased!

Awesome place will buy from them again got my package in a timely manner with no problem

I should have read these reviews before we ordered our Navigator Pro. We wrote to him letting him know it wasn't running correctly and he immediately got defensive. We went through Amazon for a refund and he was defensive and rude in his reply. I told him he was arrogant and unprofessional to say that his products are never defective. Again, he was offended. According to his responses to the negative reviews on this site, this is a common behavior for him. Be warned. read more

Purchased a pool sweep and the screw that holds the wheel in place kept backing out and the wheel would fall off. I emailed customer service and they told me to screw it back in (kinda funny but they basically gave zero shits). I asked for a refund and they refused. read more

This store was literally the only local place I could find trichloro-s-triazinetrione to deal with some patches of black algae in my pool, and they also had the best price of any place online that I could find. They shipped it promptly to me in a timely manner, well-packaged. I had purchased it twice before in-store, and their store is not fancy, but is packed with everything one could possibly need for pool maintenance. I heartily recommend them. read more

More like the WORST POOL SHOP. These people are VERY RUDE! I'd give this business 0 stars if I could. I will never do business with this company again and encourage you to steer clear of them, too. I ordered the wrong part for my pool cleaner and their response from me was terribly lacking in the customer service department. They charge a minimum of 20% restocking fee and I would have pay shipping costs to send it back so I stated that I would sell it outright instead and purchase the correct replacement part elsewhere. The response I received was from them in email was, "I'll make sure you buy it elsewhere." Really? This is how you do business? BUYER BEWARE!! read more

This stuff is fantastic!! It removed stains from long ago, dirty areas and really everything that was looking lousy! My husband couldn't believe it!! read more

Needed a new O- ring for my leaf catcher and they had it! Shipping was fast and the packaging was good!

Parts were available for my pool cleaner. Ordered and received very quickly. All parts fit perfectly. Great price too.

Followed up on online order status via phone call. Very rude, evasive, and dismissive, customer service. They do not let you talk, they talk over you. Business owner of over 30 years here with 2 retail locations. If I talked to my customers the way they did me, I would be closed. If they were in Texas, I would bar them permanently from my retail locations. Very difficult to deal with. I am also a previous Training Specialist who trained many organizations on how to deal with Difficult Customers and made recommendations on employees who should not be retained with nasty attitudes and social skills. The Best Pools customer service should be fired. Just unbelieveable attitude on so many levels. Will never use them again. read more

Only an online experience, but always great prices - I always compare, but end up here. Never had any problems.

AVOID THIS SHOP!!! Extremely nasty customer service. At first they are very nice and friendly because they want your money period! But as soon as you ask them something they don't like they will turn around 180 degrees against you. This style of business is similar to corrupt Russian style business. Which they stand for, " I am your friend as long as you accept our rules of conduct, otherwise I will REVENG." I bought PentAir filters (4 Pack) from this shop for $339.96. I then found out that some other companies are selling the same product for only $169. As you can see that's more than 100% Mark up. I took the filters back and all I asked for was if it would be possible to price match with other companies? As soon as the owner saw the filters and heard about the price match, he suddenly changed his attitude and became rude, defensive and Revengeful. Instead of just simply saying "No" we don't do price match, he asked me what price match you are talking about?" he stated, " If you want to go that route, I will go ahead take the filters back and treat you differently." His final justification was that his filters have much better quality than others and he can mark up as much as he can. Anyway, save more by simply ignoring this store because the owner is a BIG-time scammer who don't know how to do business in America and treat customers fairly. If there was no star option, this shop definitely would get one from me. read more

I was rather surprised by the shop, "don't buy from us, it would be better". I called on return policy if I order online and needed information. After few minutes searching for the policy and 20% restocking fee. He said, don't buy from us, it would be better". Not sure why he would say that?????? Pretty strange. read more

I ordered replacement parts for Pentax Superflo pool pump and the company shipped them out immediately.

Quick ship. The caulk/grout was exactly what I needed to fill the gap between my coping and the tile. Color was a good match. It was one of the only places I could find it. read more