good, not amazing.
we had our roof replaced (took off 3 layers, put down new plywood, new shingles) by them about 18 months ago and the roof is fine and there aren't any leaks. i looked over the counterflashing on our three brick chimneys and inspected all the work they did each step of the way and it was done in a workmanlike manner.
we have a difficult roof with a steep pitch and a turret in front so it was definitely a tough roof, but they did a good job
that said, here are some nitpicks and bigger issues:
the front office and our project manager weren't well-organized and responsive. they asked us for the choice of gutter color the day they needed us to pick it. no samples at the time of signing the contract or the first day of tearoff. a better place would have given us the color samples along with the shingle samples.
the roof vents and roof jacks were painted to match the color of the gutters. this was fine for about six months, but then the paint began to peel, especially where the barcode stickers were. my guess is that they didn't prime the metal properly before painting. or, maybe they used "goo gone" where the stickers used to be and the paint didn't adhere. or, maybe they applied the paint to the metal after leaving it in the sun too long. no matter the reason, these are avoidable and even a handyman such as myself knows to avoid these pitfalls.
we didn't get any excess materials - not one extra shingle, no extra touch up paint for the gutters, etc. a better place would at least offer it.
they didn't ask us where we wanted any of the downspouts, and they moved a couple of them. we have a major drainage issue on the north side of our house and they placed half the downspouts there. they could have consulted us or at least placed the downspouts as far downgrade as possible. they also allowed one downspout to remain at the front of the house where the front stoop is. it dumps onto the stoop when it easily could have been eliminated and diverted to another downspout that takes the water away from the front entrance. it would have been nice if they were better trained to think about where they are having hundreds of gallons of water dumped.
where our gable roof meets our turret, i would have preferred they build a cricket. they didn't mention it or offer it as an option.
with stucco houses it's good practice to chip away stucco to counter flash under the stucco. when they patched the stucco they did a poor job of matching the texture. i would have rather done it myself (i've done some stucco work before) or subbed it out to a stucco contractor to get a better look.
when we called for service (to repaint the peeling paint on the vents/roof jacks) it took several follow-up calls and was finally fixed on the third visit (one visit to see the problem, one visit wasted because they didn't have the right paint, one visit to do it).
overall they did a good enough job on a difficult roof. there weren't any leaks during the process (it did rain a couple times during the job, but they took the proper precautions). there aren't any leaks now and i'm confident the roof will last a decent amount of time. but the office isn't on point and the workers were basically just trying to get through the job without thinking through some of the finer details. read more
