I was hesitant to do business with this company due to a bad experience about 5 years ago. But I had made an appointment with Russ and throughout our communication he was warm and friendly. When I went their I was greeted by Russ who introduced me to the sales manager and salesperson, Dre. The whole experience was positive, transparent and full of integrity. Something that most dealers lack. Throughout the whole experience was positive and I left with a good feeling that I got the best value that I could live with. I highly recommend them! read more

Berge Mazda. I want to start by saying I we didn't buy a car there, but I was considering it buying a mazda 3. We had Bryan as our sales man. He did a great job showing us the cars and explaining everything about them. We went back a second time then we decided to run numbers and that's were we stopped. We decided not to purchase there or return because of the finance guy, his name was James (he has a funny hair do, like pee wee herman) He was rude and condescending. He thought he could fool us around with numbers and when we finally asked for the breakdown of numbers because we were tired, he looked at my husband and told him that he needed to relax, he was "tense" and asked him why? We didn't appreciate the way he spoke to us and treated us. Bryan the sales man did a great job, but we never went back due to this guy. He made Berge Mazda lose the business. read more

If you don't want to try and fix the issue on my car simply tell me. I won't waste time coming here and I'll take my Mazda and its factory warranty elsewhere. read more

I've leased and purchased 3 vehicles from Berge over the past 10 years and my wife and I recently financed the rest of a lease we had with them. The experience was pretty typical. They went high, we went low, and eventually came to an agreement. As we were signing papers for the car and the loan I explained to the finance manager (a guy from NY) who was handling our paperwork that I would be leaving the country and my wife would be selling the car within a couple of months. They were extremely kind and explained that all she would need to do is stop buy or call and they'd do everything they could to help her as she'd never been through the process of selling a car before. Fast forward to today when my wife decided to take them up on their offer. First, my wife attempted to talk to them over the phone. She talked to Jeff, one of the other finance managers. Jeff explained to her in a somewhat rude manner that it was a private matter and they wouldn't do anything to help her. Fair enough, as he never made any promises in the past. My wife decided to go to Berge and talk directly to the guy from New York who had been so kind before. As she approached him, he looked at her from head to toe in a sort of "what the hell do you want?" way. My wife asked if he remembered her (How many Brazilian customers does he deal with after all?) and he said no. Even after he refreshed her memory the guy was rude, rude, rude. I usually don't write reviews, but our experience with Berge when it comes to customer service and the finance department post-sale was so bad that I think everybody needs to know about it. My wife's experience with the finance department was horrible from the beginning to end. Luckily the sale of the car has been completed and we won't have anything to do with Berge in the future and we will, of course, suggest the same to friends and family. read more

Great place to buy a car. Taylor, Lance and Brad were awesome. Very nice, flexible and not pushy at all. They worked with us on numbers that worked for us. Ended up with a great deal on a new Mazda 3. They even offered us pizza while we waited. This was our second car purchased from Berge, and we're pleased to say, we would absolutely buy a third. read more

Horrific experience. Stay away... So called manager, Tracy Brown and his knowledge of profanity was incredible. In 15 minutes, we were asked 3 times if we are serious about buying a car. When asked for his business card, was told to leave the showroom. Very sad for the salesman who worked hard and lost out on the commission. We left and drove directly to Camelback VW. In less than two hours we drove off with a 2013 Passat at a lower price with great deal of positive customer service. Only reason for me to take time and write this: I would not want ANYONE to go through this level of negativity. read more

Brought my Mazda CX7 in for repairs. Vince was great. He kept me informed about my car through out the day. It sucks being without a car. Had mine back in 1 day. read more

I have given Berge all of my service business since 2007. I will echo the other reviews re: Vince Medina--he is the best. Mike in Service is a great fellow as well. The techs are top-notch and work fast. I have never been "gouged" in terms of price or an attempted, unnecessary "upsell" as I have at other dealerships in the past. They have a customer for life. If the time ever comes for me to buy another Mazda, they'll have that business as well. THANK YOU for such great service! read more

My first time buying my own car by myself. I went in alone and Miguel and Taylor were very helpful. I went in on Monday looking at a Mazda and didn't plan on buying anything so I decided to come back today (Thursday) for some quotes on cars. Although I did feel very scared about being all by myself these two were very very personable and helpful with not only helping me understand what I was signing up for but also in helping me select a financing plan that would work best for me. I had a very good experience and would recommend Berge Mazda to everybody looking to purchase a car! read more

BEWARE! If I could give this place 0 stars I would. Horrible service and they aren't honest at all. Ripped us off and when we came back two days after getting the car to return it and call off the deal they refused to return our trade in car. Left us carless for 24 hours and luckily my fiancé didn't have to work during this time. If he had, the dealership would have had a lawsuit on their hands! Plus I hadn't signed over my name on our title to the trade in car that clearly said both our names with the word AND. Even the cop agreed that we could have taken legal action since we had returned their car and to consult lawyers. Just beware before buying. read more

This place has a great service department! I'm new to AZ and needed an oil change and tire rotation. I was able to make an appointment easily, the staff was friendly, and the facility was very clean! They offered me water and snacks while I waited for my car. I was in and out in an hour and nobody tried to up-sale me on any additional services. I'm very happy I found this place and will get all my car needs done at Berge Mazda from now on. A+ team. read more

After being super mad at Mazda USA for my steering wheel (the leather was peeling) Mike D came to the rescue and was able to get Mazda to replace it for free. I have since brought my car in multiple times for service and they never disappoint. Thanks again, Mike! read more

I am a 21 year old first time buyer. Bought a beautiful Mazda 3 last night, signed the contract and everything, it seemed like a fantastic process, I was very pleased. Then everything goes to crap from here. I was contacted the following day by Dereck, the F&I guy, he told me on the phone that if I could meet him that day to go over potential lower financing rate then what was offered through my bank; I said great and went in thinking I could walk out with a lower finance rate. Instead I go in and he tells me that my Mazda loyalty (this loyalty took off 1000 on my contract I signed the night before) will not count because I did not go through Mazda financing, I went through my bank which was USAA, therefore I had to sign a new contract with $1000 added and a new monthly payment. I foolishly signed the new contract (remember I have never done this before so for that minute it did not cross my mind that the contract I signed the night before was already executed, therefore I did not have to agree to the new terms that they were offering) . This was incredibly shady as hell and they clearly lured me into the office to only fuck me over. My mom contacted Berge Mazda to vent her frustration and to try to right their wrong, instead when she was talking to the General Manager (I believe his name is Steve) he mockingly said to her "go ahead and contact channel 3" where then she abruptly ended the phone call. What a JERK. Totally unprofessional and that is NO way to handle a customer situation. His butt should be fired. Anyone involved in what happened should be fired. We are in the process right now of trying to get through to Mr. Berge himself, his secretary said that she will pass along my mothers phone call so that we can try and get this thing settled. read more

I got a coupon in the mail for a free oil change here so I decided to bring my Mazda by. Austin in the service department was so nice and thorough. He brought a few issues to my attention and I completely trusted him. He ran through the list of items that needed attention and made sure I understood everything. I think I found my new shop for service and repairs! read more

I had gone to Bill Luke to test drive a few used vehicles- TERRIBLE experience- didn't even want to give me prices, hold a conversation or be interested in selling the car to me. But the moment I walked into Berge the sales rep (Miguel) was on the phone, finished his call promptly, and automatically asked me how he could help me. Miguel asked me what price range I was looking at & I told him We wanted to keep our payments less than $500/month. Guess what- I left with lower than that! He answered every single question I had- even got to test drive the exact color Mazda CX-5 touring I was interested in! We went on a test drive (my family had come along due to my husband being army & stationed elsewhere). Miguel answered all of their questions as well. After the test drive I was already in love with the car!! Miguel I 10/10 recommend having help you! He is very knowledgeable & made the experience amazing. The only downfall was that we had to wait a little bit to get into the financing office due to it being busy. Once we got into the financing office it was less than 20 minutes before I was off in my brand new 2019 Mazda CX-5 Touring! Thank you Berge Mazda! -Kaylee B. read more

Going to purchase a car is usually right up there with a root canal. Not so this go around. Had to buy something quickly since I totaled my car and had my eye on a Mazda or VW. Worked with Taylor Stephens who was the antithesis of your stereotypical car salesman. Very honest, upfront and knowledgeable I felt totally at ease purchasing a car from Berge. Overall a great experience if you need a new car stop by Berge and ask for Taylor. He will treat you right read more

We've had our 2012 EOS serviced at Berg VW twice and both experiences were top notch. The service advisors were knowledgable and friendly. We had a problem with the programming in one of the keys which was reprogrammed and works fine now. Can't think of anything that could have been better and the best part is it was all free! read more

Great experience car shopping at Berge Mazda. Damon took care of us without the high pressure you usually find in car sales, which I appreciated, AND I wasn't treated differently because I'm a woman. It was fairly quick, got what I wanted for my trade-in, and I'm very happy with my new Mazda! read more

I made an appointment with Chris Kahrs in the service department to have something looked at with my VW EOS. Chris has always been my go to person when I have questions with my car. The car was looked over and no problems were found. I was glad to have it looked over and Chris was able to answer all of my questions. I would recommend Berge Mazda and VW if you are looking for a great car or a place to get your car serviced. Thank You Susan Hansen read more

Buying my car at Berge was the best experience at a dealership I could ask for, and then some. The salesman with whom I worked was Mark Osier. He has a no-pressure persona and made sure I got exactly what I wanted and needed. I actually never considered him a salesman the entire time, I looked at him simply as a person who shattered all the stereotypes of a car salesman. He and the rest of the staff was very helpful and knowledgable throughout the entire car-buying process. Buy a car from Berge Mazda and make sure your salesman is Mark (he works at the VW dealership next door, too). read more

Holly at Berge Mazda was awesome showed us a CX-5 and we instantly fell in love with it we told her that we had to save alittle more money and would come back and she was fine with it kept in contact with us and finally came in Friday and bought it!!! Mark Smith the finance Manager was awesome as well he treated us like family and we will definitely be purchasing another car in the future from them I already recommended some friends to them and hopefully the buy from them as well!!!! Can't express how happy iam with the service they gave us made us feel like we were right at home!!!! read more

I would highly recommend this dealership. Their managers, customer care specialists, and salesmen are awesome, but I have never seen a better salesman than Dimitri. He is incredibly thorough and makes a stressful experience, stress free! His knowledge of the Mazda product is stellar. After going for a test drive in the new CX-5, I could have sold one myself! Dimitri's attention to detail is incredible and the test drive is informational, yet fun! If you're looking for a Mazda, definitely check out Berge Mazda! read more

I bought a new CX-5 from Dimitri Bowden. He did a great job and took care of us throughout the transaction. Highly recommended.

Called to ask about service and spoke to an agent who hung up after i inquired about shuttles to Scottsdale. Called twice after to schedule an appointment and they would not pick up the phone. read more

I would give this dealership ZERO stars if it was an option!! They do not follow through on promises and they have mastered the art of lying! In fact, here is how you know if they are telling the truth. IF THEIR MOUTH IS MOVING, THEY ARE LYING!! Run as far as you can from this place. Hopefully VW will soon catch on to their tactics and shut this place down!!!! read more

In the past I have had frustrating experiences with this location but this time I had the pleasure of working with James Lovering a few weeks ago that turned my opinion around completely. He got me right in; got my oil changed and my car washed in about 40 minutes which was a record compared to my usual 2+ hour stints for the same. He also advised me of service I will need in the coming months but did not push or pressure me, he is phenomenal and I will be working with him from now on! read more

Extreme extremely lack luster. Brought my car in for a diagnosis/ new ecu and the customer service was super sub par. From lack of communication to what was going on with my car to an outrageous estimate and utter unwillingness to help the over all experience left a ton to be desired. Even so much so as to getting my vehicle towed back to my home I felt like I was more of a burden and trouble maker then I did a customer. On top of everything their "diagnosis fee" was 2 separate numbers at almost $100 dollar difference, on the phone they quoted $160 but yet in person I was charged almost $250. Lets no mention their estimate of over $9,000 dollars for an engine replacement. I get it's a big repair but $9,000? Sorry, not buying that or where the numbers are even coming from. Even leaving the dealership after having to push my car myself with a tow truck driver they even mentioned they've had issues with this dealer. Honestly not impressed at all. read more

I've never felt so skeptical of a place always trying to rip me off. Between them telling me to replace parts that aren't broken to charging 1000% what a part really cost plus labor. They won't install your parts unless you over pay for theirs.. Today they tried to convince me I needed a whole new oil cooler and couldn't replace the 10 dollar gasket so I'd buy their 400 dollar part. Well they misled me I did research and they were wrong. I've spent over 5k easily in less than 2 years in matinence with them and they can never get me in. It's like pulling teeth to get them to fix my recalls (which they can't find time to fix) over all this place sucks they are scam artist you can find a better shop that will work on your car for a fraction of the price. Stay away from berge they make me want to sell my Mazda so I never have to deal with a Mazda dealership again read more

I took my leased Mazda 3 to Berge Mazda last week for its final service appointment. I wanted to investigate all of my options regarding either ending my lease at the end of term, buying, or getting into a new car. James was great and friendly in the service department when I arrived and referred me to Miguel inside once I told him I was interested in checking things out. Miguel was extremely helpful and took the time to go over all of my options with me. He was low pressure, very calm and was great in showing me the new Mazda 3's technology features during a test drive. He went above and beyond in meeting me to finish signing paperwork. I have been to other dealerships were I have felt pressured, but Berge and Miguel were the opposite. I highly recommend Berge Mazda and Miguel for a low pressure, up front car shopping experience. As a healthcare worker who wears my mask at all times in public during this COVID-19 pandemic, I appreciated that all the staff was also wearing their masks at all times. read more

Worst dealership I've ever been to! I purchased a 2006 Chevy Silverado listed on their website for $9,995. I had the truck for 3 days and i got a call saying i couldn't get financed, so i talked to a friend that is in the auto financing field. He looked up the value of the truck and it is listed at retail for $7,024 i was a little mad and i thought i would go to Berge to talk to them. I talked to David in finance and he acted like he didn't know anything i was talking about and didn't want to help me. David sent me to James the sales manager, i told him that they over charged me and i wanted it to be fixed or i want my trade back and they can have their truck. James told me they didn't rip me off it was listed for $9,995 and that's what i bought it for. I told him its Kelly Blue Book value was $7,024 so he needs to fix what they charged me for. He could care less about me and told me I was stupid for purchasing the truck for more then the value and he can sell a truck for whatever he wants. He was laughing like it didn't even mean anything to me. I got my car back and they took the truck but i just want everyone to know where not to buy from and to let everyone know DON'T BUY FROM THE BERGE FAMILY!!! read more

I have been with this dealer since 2010. Bought a new MX5 in 2011. The last six months have been a real shocker. Service is poor and expensive. In their "full service check" they missed a burned out headlamp and bad wiper blades. The service tech even sent me a nasty message because I didn't given the '10's' on their survey. I have since switched to Cardinale Way Mazda in Mesa. What a difference! read more

Never ever would I use this location for any service!! Their service center was rude, un professional about handling customer care properly and the manager in the service center backed up this behavior by acting the same way!! Not only did they continue to argue and throw daggers and unprofessional body language at me they refused to provide service to me for their mistake!! Ha!! Little do they know I'd NEVER RETURN as long as assholes work there!!!!they don't even deserve a star but I had to give them one to be able to post!! Ha!! Ridiculous... read more

Service advisor rude. He only wanted to tell me he was right. When I wanted to tell my side of the problem he walked away from me. Will not return to Berge for anything. read more

After dealing with a local Mazda dealership here in Las Vegas, I went to Berge in Gilbert in hopes that they could help me. The salesperson was Russ, who I advise to stay away from. The reason I am stating this is because I read all good reviews on him and thought he was the salesperson for me. My husband comes home from deployment in a few days and I wanted to surprise him with a car, Mazda Miata to be exact. When I spoke with Russ I told him the time line that I needed it by. They had a little over a week and a half to get the car to me. That is plenty of time. Well, moving forward they overnighted the paperwork, it got here on Friday by 2:00 PM. I had to get a paper notarized and I busted my butt to get the paperwork back out before UPS closed at 6 pm. I arrived a little after 5 PM when I got off work. The paperwork arrived at their dealership at 9:36 am on Monday. Yes, I keep up with tracking. I let Russ know since I hadn't heard anything from them, that the paperwork arrived and it was now a little after 10 AM. He assured me that the paperwork was in the hands of Finance, Marc. I waited all day to hear something, and nothing. So, finally around 3ish I called Marc, he stated all was done and looked good and that Brad, sales manager was working on scheduling the delivery. But, they couldn't release the vehicle till they got funds from chase. Sorta makes sense. So, I waited to hear from Brad and nothing. So at 5 PM I called Brad to see how the delivery process was going and he stated he didn't schedule it yet and I informed him again I needed the car delivered by July 5th, a few moans and groans and he stated he would schedule the delivery for Saturday, but wouldn't make any promises if funds didn't come through from Chase. Next day after 11 am I received an email from Russ stating that billing was having issues. Then around 1:30 pm he calls me and says that I missed some signatures on the paperwork and they would have to overnight it back to me. I was furious!!! How did finance say everything was ok and took them about 6 hours to review and come back and say the paperwork was wrong. Long story short, they gave me the wrong information for signing where my husband would (power of attorney since he is deployed). The reason it makes me furious is because before I started signing I called Russ for him to confirm how to sign it. So, they tried to blame me for the error when it was in their error. I spoke to billing and a higher person on the pole was suppose to call me, which they never did. And the only reason why communication kept going it because I had to keep the fire under their butts! I put a $500 hold on the car, did everything they told me, rushed through my work day to make sure the paperwork was sent back in time, and kept calling and emailing to make sure things were running smoothly. The paperwork arrived, I checked where they had "said" I missed signing, but compared to the old one I signed, I didn't miss anything. How unprofessional this place is! Yes, grant it, I'm out of town and it makes the situation a tiny bit harder. I told them to refund my $500 and cancel the transaction that I am not doing business with them anymore. It took them for me to email them AGAIN to refund my monies. Be aware of what you walk into. They seemed to care the first phone call/email, but they don't. There is no excuses when it comes to being a dealership. Give 110% then more, or don't have a dealership. End of story. P.S. I called another Mazda dealership and in two days they had the car to me, came from California and was parked in my driveway on Saturday evening, more then enough time before my dear husband comes home. THAT is how a dealership works. THAT is customer service! read more

I was in an accident and Mazda sent my vehichle here to be serviced. The damage was pretty bad and it took about 3 weeks to get my car completely repaired. They made the process as smooth and simple as possible. Everyone was really communicative and very helpful. They were always open to answering any questions I had and dealing with all of the insurance hiccups. I'm so grateful for their kindness and generosity in dealing with my first serious accident. My vehicle was left in perfect condition and I am so glad I was sent to their repair shop. read more

I went in this weekend to purchase my car that I had been leasing for the last couple years. Before I even got to the door I was welcomed by Miguel Martinez. He opened the door for me and asked me what brought me in. I had explained to him that the previous day I went to another Mazda dealership and had the worst experience over there. Miguel assured me that they would be able to help me and listened to all of my concerns. I then was introduced to John who also assisted in the purchase. When it came to signing the papers, I had Robert help me. Let me just say how courteous and professional everyone here was. I felt like I was amongst friends and family. They all made me feel very comfortable. The previous dealership gave car dealerships a bad rep but these gentlemen were the best. I walked in wanting to buy my car and I left that way. I'd like to thank everyone who helped me that day! The previous dealership lost my business, I had been going there for 6 years, and I highly recommend you going here for any of your Mazda needs! Thanks again Miguel, John and Robert! read more

Had a fantastic experience with Berge. Our salesman Damon was a wonderful person to work with. My wife and I came with our baby with us all the way from Tucson and Damon was able to be accommodating to our needs as parents as well as potential buyers. He was able to get to the numbers straight without any fluff or clutter and explain everything to us with honesty. This is the best experience we have ever had with a car dealership and would recommend anyone in the market for a new car to look at Berge. Look for Damon! read more

The reason I am giving 1 start is because I can't give less than that. We found the Sales Person and Sales Manager both rude. I mean it when I said Rude. Now the reason i say that is because sales person keep saying us she doesn't understand what we are looking for however from the beginning we did say what we want. It was just there way to confuse us. As a sales person if you think customer is confused w options they are getting , you must bring a pen n paper to explain us properly however that didn't happen. At the end sales person gave us price estimate and verbally said ... Notice I said Verbally about the packages and features we will get. Cmon how do we know for sure the price is for the package we asked for ? When I said the Sales Person to take us to manager , we were surprised to see that even Manager is same. He literally said " get out of here" when we complained about the Sales Person. The main reason we didn't like to do business here is 1. Sales Person n Manager being RUDE 2. No clarity over the features !!!!!! I would advise not to do business with such people who doesn't give respect to customers and there choice. Please NO NO NP read more

I purchased my last new vehicle from there. Was a horrible experience, and what they sold me, ended up costing me 50% more than what the list price of the vehicle was. I came in the next day to talk to them about it. They blew me off. I called customer service, they told me I was stupid to make that kind of deal. I wrote to Mazda, they told me it was not their problem. I just bought a new car. (after finally recovering from the Berge deal) Not a Mazda, and not from Berge. And I couldn't be happier not giving them my business!! read more

Paid a little more at Berge then a competitor closer to my home just because of the way the sales managers treated me and how professional and informative the staff was! This place is top notch!!! read more