We took our car in there for the normal service, oil change, tire rotate, bah bah bah... 200 plus bucks, which is expensive, but we like to say that all the cars service has been done at the dealership when we go to sale a car. We will never bring our car back to these jokers. When we picked up the car, the steering wheel was starched and gashed. We took it right back in and they immediately said they didn't do it and that it was normal wear and tear. Then the manager tried to say make-up from my wife was the issue, it's my daily driver and I don't wear makeup and last time I checked makeup doesn't gash faces when applied. They then offered to replace the steer wheel that they supposedly didn't damage at employee pricing with no labor. Umm if you didn't do the damage why would you offer to do that. The fact is that they knew they did the damage, but still tried to get into my pocket book for more money. It was very clear the gash was new because of the color and where it was at. I wouldn't even let these guys service a kids hot wheels car...... VERY BAD SERVICE! read more

Yesterday, I purchased a 2016 Mazda CX-5. This is the second vehicle that I've purchased through Berge Mazda. My first vehicle (2017 Mazda 3) was totaled in an accident. Both encounters with Berge have been excellent. From the time you drive onto the lot to the time you drive off, you are guaranteed overall satisfaction and great service! Jake, Robert, and Jim were my sales team. Each one of them took into account what I wanted in a vehicle and the price I needed, especially since I wasn't planning on a new one so soon. They were not pushy and put my thoughts first over making a sale. Taylor handled my finance and was excellent. We were able to work out some numbers efficiently to get me into my new vehicle. He's very professional and friendly and keeps your best interest in mind. He's also very personable and kind. There's a reason I've purchased both of my vehicles through Berge and it's because they offer the best price, best salesman, and best experience. read more

Their service advisors recommended a transmission fluid flush that my car did not need (per a discussion I had with Mazda corporate). When I posted about this to their Facebook page they simply deleted the post instead of responding. They will not be getting my business ever again. read more

I'm starting to get the impression that you are not supposed to expect a good experience when working with a car dealership. Everyone I talk to is like "Oh yeah, that's dealers for you." What?? I wish I had known this!! The story of my experience is long. That's mostly because I went in to this dealership in Aug., they didn't complete my financing until late Sept. and it's October and I still haven't received my license plates! I had to go to the MVD today, wait for an hour, pay the replacement fee to get my new plate, because I figured that was easier than dealing with this dealership anymore! There were one or two involved in my experience that were pleasant and seemed somewhat genuine. The rest, were shady at best. They would dodge my calls, tell me anything to get rid of me. They had my vehicle that I was trading in-PAID FOR and worth more than the car I was getting from them. Twice I had to threaten to come get my car from them if they could not close my deal or call me back with real honest answers about the loan they were trying to finance me for. Only then, did I get anyone to get back to me. They tried to get me financed through a bank that told me on the phone I didn't even qualify for the type of loan they were trying to get me! The whole process took almost 5 weeks, the whole time, yes I had their car, but they also had mine. And the money that I was supposed to be receiving back from the deal!! This whole experience was more of a nightmare than I ever could have imagined. It's unfortunate that one business and one group of sales/finance people can ruin your opinion of what should be an exciting thing! I had a Lexus before, went through the Lexus dealership 3 years ago and I had a great experience. Too bad Berge. You've lost a customer for life! read more

So I bought a vehicle there, thought I was getting a good deal. Because from the looks of the truck it was. About three months after I bought the truck I had it in for an oil change and the truck had a stripped drain plug on the oil pan all 4 ball joints were jacked. Berge Mazda told me the suspension was good and it was leaking from every oil gasket. when I check the truck out prior to buying it the engine looked clean/washed. I had a mechanic at my work check it out and there was oil bypassing the cylinder rings and it was burning oil. which I was told it had to of been doing for a while from the look of the motor. in the mechanics words I got screwed. the motor is bad read more

Just bought a Mazda3 with my wife and daughter. Lets face it, the process sucks but Jim (sales mgr), Jeremiah and finance guy Tom were extremely professional and fair which is all too rare in the auto business. Would definitely return for another car. read more

This review is not of an auto purchase. It is for and about the service department. Bryan Marz was our rep. He was friendly, personable, to the point and a pleasurable person to deal with. Nobody "likes" to take their auto in for servicing. But Bryan made it as pleasurable as possible with his overall attitude & knowledge. Thank you Bryan! read more

Purchased a new car here 4 years ago and came back to purchase another-this time around we got horrible service. The sales guy was fine, but once we got to the finance guy it was over. He was rude and condescending and extremely unprofessional and looked genuinely confused by the fact that we were not going to tolerate his ignorant remarks. He said things like "I printed out an Edmunds quote because it appears that you don't know what a good deal is" and "I don't know why you are being like that" when my husband gave him an attitude right back. Even their responses to other complaints online says it all, snotty and condescending, apparently they don't need to sell cars at Berge and can treat customers like crap. Took our $30000 down the street and purchased our Mazda elsewhere. Will not be back to Berge ever. read more

I purchased a brand new 2017 Mazda3 touring at berge Mazda yesterday and would like to say it was a great experience. I worked with Lance Baldwin and let me tell you he was terrific! He made sure I was comfortable with the whole process and worked with me on every detail as much as possible. It was simple as that. No gimmicks, no games, just a smooth process overall, very helpful and easy. Highly recommend and if you stop in to buy a vehicle or someone to speak to, go see Lance Baldwin! read more

Such a horrible experience. My battery died and my dash lights came on and stayed on when I had autozone put the new battery in. So I called Berge, explained the issue, and was told it was just going to be a simple reset and I could just pop in to get it taken care of. I go in, give them my car, wait over an hour, and then the service manager tells me all of these codes are coming up and it's going to be $100 just to diagnose the problem. So I leave my car with them all day and am told they will get it looked at. Well.. nobody ever touched it. They kept my car all day and didn't even look at it. I planned to come in the next morning, but was unable to because of work. I tried to reschedule my new appointment twice but there was no answer and no voicemail. Nobody ever tried to contact me after. Ended up taking my car to CARDINALE WAY MAZDA, and they reset my dash lights in 30 minutes for free. Definitely recommend CARDINALE WAY over Berge! Will never go back to Berge! read more

My wife and I recently had the pleasure of purchasing a vehicle from Berge Mazda. We were referred to Berge from a friend who bought a vehicle from them a few months prior. From the beginning, the whole car buying process was so laid back with them. Taylor was our salesman. It seemed like he truly cared about which car we picked and made sure it was the right car for us. We didn't even start talking about numbers or a deal until he was sure that we were sure that this was the right vehicle for us. Once we started talking numbers the whole "I'm going to talk to my manager routine was nonexistent". We met Brad (the sales manager) before we started the deal making process and he was involved in the negotiations through out the process. The "negotiating" only lasted for 15 minutes because of how straight forward they were with us. We wanted to test drive one other vehicle before going ahead with the deal. Taylor gave us the name of who to talk to at the other dealership even with the risk of losing the sale. We ended up not liking the other vehicle and returned to Berge to complete the sale. Upon agreeing to the deal, we had the pleasure of meeting Mark in financing. This process was made super easy as well. He went above and beyond to assure we got the best interest rate available to us. Usually this is not the case and once you agree to a deal, you are rushed into signing papers so they can complete the sale. This was not the case. All in all, Taylor, Mark and Brad were awesome and made this the best car buying experience we have ever had. We will definitely be back for our next vehicle purchase and will refer all of our friends in search of a new vehicle. read more

Do not use this dealer. As part of the sale of the car they were to buff/wax out the small scratches. They did more damage to the car while buffing it. There is now a very large spot in which the paint was completely buffed off. They sold me an extended warranty that they said was refundable. This was completely incorrect. I purchased a certified pre-owned car. The car started making noises directly after I purchased it and they still haven't fixed it. read more

If I could give Berg no stars I would.. They are so incompetent , I leased a 2013 Jetta on 7/1/13 and now am being told that the payoff on my trade in was never checked and I owe a difference of $1600. They just now finished the paperwork... ummm 30 days to finish??? I was just advised of this. I have been calling every week and no one would return my calls. I had to get VW involved to even get someone to call me back. James in the Internet sales starting yelling at me at one point, stating that he has been to busy to look at my contract. I just email 3 on your side. They are a joke down there... DO NOT GO TO THEM!!!! read more

Beware of this dealership. Bought a used Jetta and the whole deal went south. The salesman( Mark) did a little as he could to get his commission. The car was never safety inspected, brakes were almost completely worn down, lucky I wasn't killed. The car was not detailed, was still dirty, windows not cleaned, and floor mats not in place. The financial person did not do the proper paper work and blamed it on me. He gave financial institution wrong address which resulted in a late payment for me. Must have thought they could take advantage of a Senior Citizen ( which they did). Everything that could go wrong did and it all could have all been prevented. All in all, one of the worst experiences I have had buying a car. Never again. read more

While my initial buying experience with berge Mazda was fine 5 years ago, they have been a pain to work with ever since. The sales department has been consistently contacting me ever since I purchased the car to ask me if I would like to trade it in for a new one. I have asked each time to have my information removed from their distribution list and each time they say that they will, but a couple months later they call back again. I have told them repeatedly that I don't even live in AZ anymore, but they still call. So if you buy a car from them, consider a new phone number as well. read more

I happened to notice that my car was due for service, ok it was overdue for service. I happened to stop by under the impression Ford and Mazda are still affiliated with one another. It didn't matter. The Service dept had no issues performing an oil change and tire rotation. The timeliness was fantastic- I was kept informed each step as it progressed. I was offered an complimentary rinse, well since I have a convertible I was cautious- but I quickly realized I had no reason to be. They treated my car as if it was their own---handled with care. My car is a manual transmission which I know that many don't know how to drive one, well their staff clearly proved that they are fully aware of all types of vehicles and never mistreated my "baby". Anyone with sportscars knows that you want a certain type of person to drive and take care of your car the way you want it to be taken care of-- here they know how to handle my cars. I will be back! read more

Horrible customer service and false advertising. Bought a VW from them an received good service. Tried to turn in this "much desired" vehicle for something else 3 years later, and was totally jacked around. Even test drove a vehicle & was promised a $20 gas voucher in the mail, which I never got! Took it as far as speaking to the GM, Steve Crawford, about the ridiculous way I was treated by his GSM, and he promised to remedy the situation and send me out my gift card personally. Yeah, right, Steve. Great follow through! Something so minor as 20 bucks is going to make me a badmouth you all over the web and the BBB. As a side note, the story ended sweetly. I went to Carmax, got a smoking deal on a Land Rover and got TWO THOUSAND DOLLARS MORE for my trade than Berge offered. I'm happy, and I didn't have to settle for Berge VW's crappy selection of pre-owned cars. Later, Steve! I hope this dings you where it counts. read more

I started looking at vehicles, knowing that I was upside down in my current vehicle, hoping for the best. After test driving the CX5 Grand Touring and knowing that this was "THE" vehicle for me, I was disheartened to find out just how upside down I was on my car, and that a deal seemed highly unlikely. Taylor Stephens, my sales representative, was friendly, knowledgeable and professional, so I was bummed that we would seemingly not be doing business with him. We said our goodbyes and I assumed that was it. One day later, I received a text from Taylor stating that he was still trying to figure out a way to make this happen. After some texting/calling back and forth, I was astonished to find that Taylor was able to somehow make a deal (I didn't up my down payment by much at all). I drove back to the dealership and seriously, when all was said and done this evening, I was out the door in less than 90 minutes. Between my two visits to Berge Mazda, I had invested less than two hours and walked away not just with a new vehicle that I love, but happy that this buying adventure was such an easy process. Never before have I had such a hassle-free, friendly car-buying experience. Taylor (and Berge Mazda) earned a thankful, loyal customer in me and I cannot recommend either highly enough. read more

This was by far the easiest and best car buying experience. First, Taylor Stephens was very knowledgeable about their vehicles. As the expert, he showed us features and explained everything we needed to know. We took the CX5 for a test drive, and having driven a Hemi V8 5.7liter, we were pleasantly surprised by the performance of the 2.5liter. Taylor was opposite of most car salespeople, he was not aggressive, pushy, or assertive. He was what you want, informative, passionate about his product, and helpful. He introduced us to Brad Felice, the sales manager, who also had the same attributes as Taylor. We left after our test drive with my husband asking them to write up their best offer and email it to us the next day (it was a Thursday night after work). They followed up as asked. We told them we wouldn't be making a decision until Sunday. Taylor reached out to us Sunday afternoon, we filled out an app online, got there to buy the car and were in and out within an hour. James Stephens in finance finished off our experience with the same honesty and hospitality we had encountered from the others. We will be using Berge for our future purchases. read more

Over all, everything went OK with the purchase of my new car. Everyone was very nice at the dealership. The only thing that bothered me was the financial aspect, I was told one amount but when I finally got my information from the lender and actually looked at my loan, it was for a completely different and much higher amount. Looking back at my paperwork, it all seems to be correct, but I feel like things were explained to me in a misleading way, and their idea of "paying off" the loan for a previous vehicle is tacking it onto your new loan. I was told in the meeting with the finance guy that they would only have to move over a small amount, but it ended up being nearly the entire balance. I felt like the finances were rushed and I should have asked for more clarification, but I feel like, "I didn't know what I didn't know" at the time of purchase as this was my first time buying a car by myself, and they definitely took advantage of that. I still love my car, just feel somewhat mislead. read more

I bough a Jetta 2 years ago. They day I got the car i was there for like 6 hours no big deal but everything takes them for ever. I went back 3 days late from the purchase and even do the whole transaction was not finish jet they refuse to stop it and exchange my vehicle, instead they wanted me to trade in for 150000 when i ought it used from them for 230000 3 days before. Frustrate it afterwords I had to keep the car. That day they where super rude and did not want to help me at old very frustrating. I went back few weeks ago to get my refund for my gap and a bunch of stuff they sold me that i did not needed as the advise for my new dealer when I recently make a purchase. Again they where extremely rude and i have to wait for the finance guy for like an hour or so. I call few days ago to check the status of the refund. The lady in the front desk is immature, rude and does not know what she is doing. I wonder why the owner has her on the phone and as the first face of his company, if they ever close down i will know why. If you want a car shop around and never buy here. There first face looks good but if you need anything after they wont help you and if they do will be at a expensive price and in a very rude manner. I know at least the people I know wont be buying cars there. read more

My husband ordered a part here and paid in full at the time he placed the order. He was assured that the part would be in the next day. When he went to pick it up, it was NOT available. He was told that it would be in on the following day. My husband went out of town on business, so I called to see if the part was available. I was told "yes" and I told them that my son-in-law would be in to pick it up later that day. When he went to get it, they said it did not come in, but that it would be available the next day. I was FURIOUS and called the parts dept. They said that the part was available in Peoria and they would send a driver to pick up the part the next day. They also said that it would cost them to go get the part (as if this is my fault). When I told them how angry and disappointed I was due to the fact that my husband and son-in-law would now both be out of town and I no longer had anyone to install the part, they were unsympathetic. I was never offered anything ( free install on a part that would take 5 min, discount, etc). When my husband returned home he picked up the part which was missing a nut ( we were able to purchase for 20 cents at auto zone). He asked the parts guy something about installing the part and was referred to the service dept. The guy in the service dept said he didn't know and referred him back to parts. REALLY?!? A service guy who doesn't know how to install the part? Scary! Needless to say, the guy at auto zone answered my husband's question for free and my husband installed the part in less than 10 min. BERGE MAZDA CLEARLY DOES NOT WANT OUR BUSINESS! read more

Service on the first day was great until it came time for Berge Mazda to compete with an offer I received from Earnhardt Mazda in Scottsdale. Earnhardt Mazda sent me a very fair price for a brand new Mazda 3. I texted my car salesman from Berge Mazda, Emanuel Crespo, giving him an opportunity to beat the offer from Earnhardt Mazda. After trying to convince me for a couple hours that Earnhardt Mazda was lying about their offer, Emanuel asked me to come in to just have a talk and that their great customer service should be worth the extra $500 that they're asking for the car. I explained that I had to go to Earnhardt Mazda to sign for the other vehicle, so I couldn't come in unless he could beat their price. He said he could beat their price by $50, so I sent him the numbers from Earnhardt Mazda and asked him to send me something similar as proof of their offer. He became very irate, explaining that he's been working for free on his day off (which consisted of texting me explaining that the other dealership was lying to me). I told him that my only concern is who is offering the better deal for the vehicle, and he responded by reminding me that this was his day off, I was rude, and he didn't want to engage in the sale anymore. Needless to say, I accepted the offer from Earnhardt Mazda on my brand new Mazda 3 a few hours later. This was a sad representation of Berge Mazda and one worker's unwillingness to handle competition with grace and respect. Earnhardt Mazda was honest about a price right from the start whereas Berge Mazda was not. read more

the one star is for bryan who helped me at my first visit and was very kind. what happened after that was very sad. they charged me almost $300 dollars to replace bulbs and a socket, at which point i said nothing because the light and blinkers noe all worked instead of only some working. by the 2nd time i drove the car the drivers side blinker stopped working. i had been very sick so only drove twice in about 7-10 days. i went back after making an appt and was told it would cost another $150 to replace the socket. after explaining i had just paid almost 300 and i am a widow on s.s. this man said well i could just charge you $80 for a socket! really??? they also said my brakes were in the danger zone which i just had replace in feb. so i had them rechecked and they were fine. they not only lied to me, they took advantage of me and i will not go back. but i will continue to share this experience at every opportunity. shame on you. read more