After participating in an on-line Chat session shortly after 8 AM, I'd not been called back to set an appointment as of 1:45pm. I called them, explained I needed to make an appointment and that I'd been waiting for them to get back to me all day to schedule. They said all service advisors were on the phone, but the next one available would return my call to schedule. Apparently their service scheduling calls take hours, because it took them another 1:15 to return my call. Of course, I ended up calling a different Ford dealership. read more

Kevin Richards is the best I have some credit issues and I didn't want to get the run around He was straight and to the point friendly and did such a great job I was able to get into a brand new 19 Ford Escape with 1.9% interest with a small down payment I am beyond happy with the service I have from the whole team at Bell Ford read more

Chris and Anthony made my transaction fast, simple and painless just like I requested, they are an asset to the company! I like using Bell Ford because they are still family owned and not a national giant. Thank you Chris and Anthony! read more

Just wanted to let those who may not have seen my review from a few months ago, see what my experience was with the Service Dept at Bell Ford. They had my car there for 48 hours for a pre-scheduled service appt, and they never even looked at my vehicle. I still can not understand how a business can provide such poor customer service. Please be aware if you consider them that you too may be wasting your time and effort. You should consider other options. read more

Won't be returning, they lied to me! Many times. I bought a 2011 f150 talked about a price, we agreed to the price. When we were in the finance office (all happy about getting a new truck) just signing cause we had an agreement. "Stupid on my part"!!! Later to find out they way over charged me for gap, way over charged me for extended warranty, and signed me up for life insurance! Then find out they signed me up for an 84 month loan!?!? I did not even know that was possible. Stupid on my part for not looking closely to what I was signing. But bad business on there part. And to top it off I was promised and extra key, finally got it after a month of calls. Also the truck was not running right so I brought it back, they would look at it and say everything was fine. Turns out the spark plugs were bad. They had cracks on the side and misfiring. read more

2.5 hours for an oil change and still waiting. Somehow every time I get an oil change here I keep getting calls to sell my vehicle to them. Don't plan on wasting more hours of my time here anymore. Guess I'll just go to a jiffy lube where I can be in and out in a tenth of the time, for half the price. Edit: not a call like I was told when my car was done (I was sitting in the lobby the whole time) and the car was finished. Would be nice to check the lobby for people who are waiting. read more

Had a very unfortunate experience with these guys. Had an offer on Saturday that I went out to compare against the dodge 1500. Went back on Tuesday night to finalize my deal and they came up with hugely different numbers, like over $100/mo difference on the same truck! A complete waist of time and very disheartening to deal with people that do business like this. Sales guys are doing their best and are pleasant to deal with but the managers are not going to help sell these when they do deals like this. Keep driving to the next ford dealer with honest negotiations. My father in law had previously purchased a truck here, that's why we came in but we'll never be dealing with these guys again. read more

I'm not a fan of car dealerships but my experiences with Bell Ford have been pleasant. I have purchased several vehicles from them and found them to be courteous and professional. Their service department has been efficient and timely. read more

I wish I could give a -5 score, but 1 is low as I can post. Bate and switch dealership. Internet advertised price and actual price is far different. Make sure you watch the finance guy, not only increases the price, but try to sell you a extended warranty at a huge price. Buyer Beware read more

I previously posted this review but was told by the business to delete it or return the loaner car.............. After being in an auto accident I brought my Explorer to Bell Ford to have the repairs done. Three days after dropping off the vehicle someone got into their "secured" lot at 12am by jumping over a low wall. They set mine and another SUV on fire by breaking the windows and throwing in fire torches. They attempted to do the same thing to a third vehicle but was unsuccessful. There was also a security guard on the location but by time he seen what was going on it was too late. Their insurance has not taken liability because they said it is vandalism so I had to file a claim with my insurance. I went to the manager of the collision center Ken, and he was very unsympathetic and did not want to help. I was crying and told him it wasn't fair and with a firm voice he said "How do you think we feel our lot was fire bombed"! You don't get turn this on you Ford, you lost nothing! I lost my truck and items that can never be replaced in side of it. After escalating to the GM they provided us a loaner vehicle while the insurance finishes the claim and they would sell us a new car. We went back to purchase a new car but after giving it thought, I didn't want to give them a $40,000 sale after what we went through. Their insufficient security has caused us a financial hardship and they wanted to make a profit! We have yet to hear an apology they only say it is unfortunate situation that happened on their lot. I was a customer and they have not treated me as so! read more

Usual car dealership. Yes, they will give you a place to spend your $ but not the best deal for the customer. Constantly redirected to something everything I didn't want until I settled. Incredibly disappointed in myself for allowing myself to be nagged into a trade in for a horrible deal. Also later found out that that they never called their 'sister store', Berge Ford, as i requested to ask for a car better suited to my needs. Probably because Berge denies all sister store claims? Oh well..now I learned my lesson with dealerships. Ladies make sure to dress Amish for any shopping occasion as well unless you enjoy being ogled. read more

Firstly "Emily A" is just a part time marketing person, she watches reviews on Yelp, there is no help from her. Since the shop service I contracted 3 "new" issues, but I couldn't go without a vehicle again for another week, so I kept on driving it thinking it might clear up on its own. Coincidentally at 1 mile beyond factory warranty I simultaneously got a service light and a low tire pressure messages. I called for Brian the service manager and Mr Spencer the general manager & nobody return any calls after a week. I even drove down to the dealership on Saturday & they reiterated I was required to make an appointment, pay another 85 dollar diagnosis fee, and I needed to get an extended service contract. I also reiterated it just came out of the shop so what about workmanship warranty? He said their hands are tied, i could only make an appointment & pay the fee to discuss options. Ridiculous!!! My original review I said they are nice people, just the service department is buried. I am updating my review for obvious reasons and after they requested I give them a 5 star rating on an email survey I would be receiving. They said anything less then a 5 star is the same as a 1 star and people's jobs could be at stake. Maybe Ford should look at Yelp reviews instead. I really don't think they have the customer's best Interest in mind, they are there to sell service contracts and cars, it is very evident. It is really a shame to see this happening to American brands, I learned my lesson, I'll be trading it in elsewhere, I do not recommend Bell Ford for service needs. read more

Several weeks ago I posted a negative review on Bell Ford's Body Shop. Today after I am happy to say they fixed the issues at hand and I am very pleased with the outcome. Bryan (Body Shop Manager) was fabulous to deal with and went out of his way to make my issue right. I would recommend them as they owned the mistake and corrected it. Thanks for making it right. read more

I called the service department to schedule a recall repair for my vehicle. The guy answers the phone laughing and then proceeds to tell that he can't find my car in their system so I need to bring it in without an appointment and hope they can help me. So rude I will never take either of my Fords back to this dealer nor buy any other cars from them. read more

Find another dealer as they are not very customer friendly. Found another auto same make and model over 4,000. less. When I confronted them they would not deal. They even think I should be happy. Sanders will see my ford business if I even buy another ford! read more

Bought my daughter a car last year from here and ended up being a LEMON. When we tried to have the fix the issues, they refused and said it was under factory warranty. After going months back and forth with the dealership and Dodge (manufacturer) and getting an attorney, Bell Ford agreed to get my daughter out of the lemon. It's been OVER a month since she's been in her new car and Bell Ford has not completed the paperwork for the credit union. This is screwing with our credit and also financially because Bell Ford STILL has not paid off her hold vehicle loan. I DO NOT recommend anyone getting a car from here. EVERYONE gives you the run around and you have to do all the leg work to get paperwork completed. I can't tell you how many times I've called or went to the dealership to get answers in hopes they will move the loan docs through. read more

Bell Ford is in the business of customer care". All the employees involved in our business transaction, were professional, attentive and quite accommodating. I want to particularly thank their sales professional, Jose. Jose was such a patient and knowledgeable member of the Bell Ford team. He devoted more than adequate time to demonstrate all the features of the vehicle we were considering purchasing. We left the dealership in our family's new truck, more importantly, we drove away confident we had been matched with the "best fit" for our active family's needs. We are so happy with the "customer care" we received at Bell Ford, from Sales to Service to Financing. If you are considering a new or used vehicle purchase, you must try Bell Ford!!!! read more

I purchased a 2014 Ford Escape from here. Worst experience I have ever had. The finance department jerked me around and changed the terms. For the money I've wasted, I could have bought a luxury vehicle. They also hound me constantly to buy another car, when I've made my feelings known and asked to be taken off their list. Please don't buy from this dealership. read more

Go Elsewhere!!! I set up a service appointment at Bell Ford. This was for a couple of recalls on my F150. I went to great lengths to get the truck in the day before for an 8:00 a.m. time slot. Told the service writer Lu I would pick it up the next day before he closed. I arranged a ride to the dealership around 4:00 p.m. While in route I called Lu to give him a heads-up I was coming. He then tells me they never got to it and I would need to reschedule. No call, no apology, no offer of a loaner or rental. I was just screwed! When I complained to a sales manager I asked for a call back from the General manager. The call came two day's later from a product specialist! Between me and my sons we have purchased 6 vehicles from Bell Ford. NO MORE!!!! You have lost a customer and I will be complaining to Ford motor Co. That Bell Ford refused to do my recalls! J. Raner read more

I visited Bell Ford in October searching for a used vehicle. Travis in Used car sales sold me a nicely appointed 1-year old C-Max. While reviewing Ford marketing literature regarding the vehicle, I found I did not have the 5-year SiriusXM Directions & Connections that I should have based on the option packages that were installed. (I'm certain Ford paid SiriusXM handsomely for this 5-year subscription). Long story short, Travis could not rectify this with Ford and offered me two additional oil changes or detailing as a sort of "consolation". I accepted as I have primarily used Google Maps as my go-to tool for navigation and traffic data. These negotiations were over the phone and I believed in good faith it would be reflected in my record with the dealership. When I stopped in for my first oil change two weeks ago (which was already complementary from buying the vehicle at this dealership), the Service Department had no record of my "consolation prize" of two additional oil changes. OK, so I'm really not out that much scratch, but it bothers me to no end when a business negotiates something in good faith and then turns their back on you. So, if you choose to patronize this business, make sure you solve any and all issues in person and do not leave without having everything in writing. As a result, I am strongly considering returning to a different Ford dealer for service that I have used for my past 2 vehicles. It's a little bit more of a drive but I feel the honesty level just may be worth it. Update: On 4-15-2017 Kimberly from Bell Ford contacted me. She had spoken with my sales person and someone else in the office. She indicated that a breakdown in communication between sales and service was to blame and that service department records had been updated to show there are indeed two additional oil changes due me. (I understand a breakdown but still wonder why my email a couple weeks ago to my sales person was disregarded.) Assuming all really is in order, Bell Ford has delivered what they said they would and I consider this issue closed. Thank you Kimberly for following through where others did not. read more

I purchased a 2011 Ford F150 truck there in August of 2017 and it has been in the shop for 3 out of the past 4 months. First issue was fixed twice, water in the passenger floor board. Second issue was actuator door malfunctioning and blow both hot and cold air in the cabin. Fixed by warranty company with rental car, no issues. This last issue was a service engine light coming on and my back up camera quit working. I got a rental car because of the warranty. 2 weeks later and the truck is still not fixed and my warranty company will only cover 1 day of car rental and Bell Ford refuses to cover the remaining 13 days that they have had the vehicle. So I am on the hook for the 300 dollar rental plus the repair cost of fixing the issue, another 400 dollars!! My warranty will not cover the issue with the CEL light since they consider it routine maintenance. Ford did not tell me this until I was day 13 into the rental car. Ford sold me a truck that should have had the 100,000 mile service done before they sold it to me. Obviously it was not they were the original plugs and coils with 124,000 miles on the truck when it was purchased. I want Bell Ford to purchase this lemon of a truck back and pay me the amount I paid for it so I can purchase a more reliable vehicle for me and my family. read more

Here we are hour number 2 and still waiting. Just getting my tired plugged. Small nail in it. Super pissed.

Great dealership.... great people , great service... They always keep there word. Been dealing with Harley for over 8 years ,and can make a deal by phone ,when you get there its what they promised .... Bravo read more

I took my 2016 ford transit for a drive shaft recall and they told me it gonna take 2 days to finish it and they kept the car for over 17 days and when I call they kept saying the car wasn't ready and when I went to pick up my car after 17 days they told me they didn't finish the car and I saw damages on the cars body and I asked them about it and they are like it was on it when it came it's not our responsibility the worst dealership I've ever seen read more

After my terrible experience at Peoria Ford, I tried Bell Ford, despite people telling me not to (I'll listen next time). I was VERY specific what my vehicle was, and wanted and estimate on oil change and full tire rotation. I had the girl check twice because I knew her price wasn't accurate. I reluctantly went in for my Appt. I asked the service advisor to confirm pricing on a FULL TIRE ROTATION FOR A DUALLY. She said it would be another $150. I was irritated, as this was totally predictable, but went ahead with the service anyway. Sat there for 2 1/2 hours and when I finally got home and looked at the tires, it appears they haven't been rotated AT ALL, given the heavy wear on the outside of the front tires that's still there, and not anywhere else. The only sign they touched the tires is the fact that the lug covers are now loose. Talked to a supervisor who is clearly exasperated given all the sighing. Said to bring it back. I'm leaving town and don't have time. I wanted a safe trip which is why I schedule the service. :( I'm done using Ford dealerships for service. read more

This review pertains specifically to Darren in the Parts Department. After doing some off-roading, my F-150 dropped a clip/bolt assembly that kept one side of the skid plate in place. Based on the parts diagram, Darren ordered the correct replacement part, but when it arrived, it was a different size than the original part. So Darren climbed under my truck to check it out, researched the issue, then ordered the correct parts. He called me when the parts were in and even offered to help install them. It's highly unusual to find such excellent service from any retail operation, much less for a sub-$15 sale. Thanks, Darren, and well done! read more

This place is awful. Made an appointment a week ago for 10 a.m. today. Show up on time and am told it's going to be a "minimum" of 2 hours, probably much longer. I ask about my appointment and he says "We were blessed to have a lot of customers today." Huh?!?? I leave because I have another appointment, which he assures me I will not make. However, what's the point of an appointment if you don't get your car in at that time? He advises me the appointment is just to meet the advisor to tell me my problem. Well, seriously. Why on earth would I need an appointment for THAT? Apparently this is standard in the car biz, but what a terrible business model. Never, ever again. read more

Don't take your vehicle in for service here! If you have the choice to use this dealership's service or have your tonsils removed through the rear choose the later. To sum it up here are the key words: deceptive, overpriced and rude. Mike Perreault is the name of the advisor and Steve something was the name of the service "manager" who was seated in an office with a totally different name on it. I took my work truck with manual windows in for repair because the driver side window just fell in the door while driving. That is apparently a very common issue with Ford trucks. After quoting me $160.00, I end up with a bill for $403.01. Yup, $403.01 broken down as follows: 190.63 in labor, 32.39 in supplies/materials recovery and 161.63 in parts. No, there was no additional issues that came up later, only replacing the window regulator. Now here is the kicker: the same window regulator sells at parts stores for $59 to $68 WITH NO CORE CHARGE! I understand the dealer price is more and I'm OK with it. But not only they were $160.63, but they also claim the core has a value of over $80 which conveniently does not show up on the bill. So, total part cost would be over $240.00. And they actually force you into accepting the price they dictate or you have to pay an appraisal fee of $160.00. In the end I guess I am the only idiot to blame for taking my truck into a dealership with a reputation like this. Well, this is it. Now I'm about to call Ford and give them a piece of my mind. read more

Absolutely the worst experience yet with their Quick Lane service department. It took them over three and a half hours to try to service my car and they put a battery in that they said was covered under warranty then they came back after 3 hours and told me they need to take it out because it's not covered under warranty. And then they stole things out of my car it wasn't anything important but they have no right to take anything out of my car that doesn't belong to them. You Sanderson Ford it might be further but they get the job done read more

Bell Ford - Home of the $14,000 oil change! Brought our 2011 F350 (88K miles) in for an oil change. After the change Colby says they can't start the truck! After 8 days of waiting for diagnosis and truthful info Colby and the GM say it is a "short block replacement - it will cost $14,000 - but they will pay half (you have to wonder why they made this offer). I asked the GM what would he do - he said "trade it in". Bell later sold the truck for 11K more than they gave us for trade. Obviously they didn't replace the oil after draining it and started the engine and let it run dry, but Colby wouldn't admit it. Sales guys - Harley and Josh were fair. What a nightmare. read more

Just bought a Car from here yesterday and I cannot speak higher of the Team at Bell Ford!! Anthony our salesman in Pre Owned was a great example of what customer service should be! Not once were we pressured he was only working his butt off to get us the best deal possible. I was nervous going into the Finance department thinking I would walk out feeling ripped off. Nothing could be further from the truth. Zach the finance manager not only had a great sense of humor he also was only looking to get us the best deal possible. They both delivered big time and my wife and I couldn't be happier with the deal we got on our Ford F-150!!! Would recommend to anyone looking for a great deal!! read more

Robert in Sales and Kimberly the Customer Service Manager could not have been better! I have not purchased a car from Bell Ford since the late 90's. This experience buying a Mustang this month was great. Both Robert & Kimberly really made sure everything was right with my car. I really felt like the were there to help me. You don't find that kind of customer service anymore! GREAT JOB. read more

Just left your dealership VERY disappointed. Bought my new Ford F-150 here and have only had it serviced with Bell Ford since. When I came to the dealership a little while ago for an oil change and tire rotation, a nice young man greeted me in the service bay. He tried on THREE separate occasions to get someone to come out and wait on me, but nothing! Leaving your LOYAL CUSTOMER standing in the heat for more than 15 minutes, is not cool. If I cannot count on you for the ongoing maintenance, why would I trust you with the big ticket items and my NEXT new Ford? Bell Ford read more

UPDATE: Went down to Ford today and after talking with a manager, they made everything right and exceeded my expectations for what I was hoping after this incident. Thanks to John and Mike for all of their help! Took my 2008 Ford Escape in because it wasn't starting and my service light came on indicating an issue with one of the many hybrid components. Brought it into Bell Ford to have it diagnosed and was told the high voltage battery was completely dead. Service manager told me they had tried a few different things including charging the battery with the low voltage battery under the hood--which didn't work. They then told me they tried using another battery that was brought into the shop (which was the wrong battery for my vehicle altogether). After this I was told my only option was to replace the high voltage battery--a $12,000 part that is only covered under warranty for either 100,000 miles or 8 year--whichever comes first. Well, unfortunately, my car was purchased in 2007, meaning it is 10 years old. However, after only having 65,000 miles on the vehicle, I found it hard to believe that I would need to spend $12,000 to repair it when I paid only a fraction of that price for the vehicle to begin with. After being told that this was my only option, I decided to have the vehicle towed back to my house so I could decide what to do with it. Upon arrival at my house, I decided to take a stab at fixing it. I emptied out the air filter leading to the high voltage battery, (which the dealership never even looked at) and then watched a YouTube video to see if maybe there was something I could try. During my first search I found a video that told me to take a panel off just next to my steering wheel, and to press a button that cycles a charge from my low voltage to high voltage battery. After letting this cycle run its course for 8 minutes, I started my vehicle and it worked perfectly. I am now left with over $300 worth of bills to pay, only to find out that Ford didn't even exhaust the simplest task before telling me that my only option was to buy a part that was worth more than my vehicle itself. Not only is this whole situation incredibly frustrating, when I went back to have my vehicle towed to my house, there were grease marks all along the side of the car, electrical panel covers were removed without being replaced, an old spare battery was sitting on the light beige colored carpet in my front seat, the battery under the hood was not mounted into the correct position, (thus left to rattle around when it was towed away), the doors were left unlocked, and I was told it was all because they didn't think they were going to fix it. This is absolutely the worst customer service experience I have ever had and I cannot wait to sell my vehicle and move on. Please do NOT ever come to Bell Ford for their service. I am shocked and I am hoping they will do the right thing and relieve me of some of the costs of this whole situation. read more

Good prices and great service of people best deals you can find anywhere in Phoenix this is really a great time and easy payments and fast payments Vourice meeks is the best read more

Just bought my first car in Arizona and I went to Bell Ford!! Thanks to Kevin Wood and Zach Jun. You guys made everything go smoothly. I love my Ford Eco Sport. read more

I was looking at Bell Ford to see what they might have as far as a F-350 DRW used. They did not have any used but only had new. I was contacted by David Hain and he treated me with courtesy and asked how he could help. He offered to let me test drive a new F-350 DRW Lariat. It was a very nice truck an David continued to assist me and ask questions without the usual pressure I have felt at other dealerships. Though I did not purchase a vehicle, David was a pleasure to work with. He was still a pleasure to speak with even when he knew I was not going to purchase that day. I highly recommend David Hain if you are looking a Bell Ford. David deserves recognition for his personable and professional approach to car / truck truck sales. read more

Surprisingly great service and will do business again and refer my friends. Sales, Finance and even the Waiting lounge complete with snacking station was amazing. No pressure and we left feeling like we got a good deal without having to fight. That is the short story. If you want the funny story, read below. Let me state that this adventure started as no more than an information gathering expedition. I had mentioned to my Girlfriend that it may be a good time to start looking at new cars. She had purchased a base model Chevy HHR over 3 years ago as a daily driver. It was not a car of choice, but it was affordable, reliable and got great gas mileage. Since that time, she has done very well at work, and I realized she was able to afford something she would enjoy more. On my way home from work the previous week, I stopped by my favorite dealership (Earnhardt) to see what they had on the lot. They have a limited selection, but did have 1 Mustang on site. I brought it up to her and decided to go look. Of course, by the time we got back there, it was gone and they didn't have anything else interesting to her. On a whim, i asked if she wanted to do one more store. I know of a Ford dealership in Scottsdale and of Bell Ford. Because she thought she knew someone that worked there, we went to Bell. (As most of you that know us can guess, she had confused the dealerships.) After not seeing anything on the used side, our wonderful Sale Associate, Travis Smith, talked us into looking at a new Mustang because of the Summer Rebates. Long story short, he was right and Jessica decided to buy her Dream Car, a Got to Have it Green Mustang!! Matt in Finance was just as wonderful. He actually explained the stuff he was trying to sell us, had already contacted the finance company that I wanted to use to see what they would allow us to include. So I can now say, I officially now have 2 dealerships I will do business with. Earnhardt Kia and Bell Ford. (Previously, Sunset Ford was my dealership of choice, but since they have converted to the evil empire of Van Tile, the chances of me going back there is slightly less then -20%.) read more

I do all of my oil changes with bell ford from now on because I get more Bang for my buck. I have gotten my last four oil changes here and Anthony in service has been an absolute God send! He is always friendly and reliable when I come in for normal maintenance: however, I bought an aftermarket headlight and could not manually clip in my wire into it for some weird reason, he took my car back and a few minutes later I was street legal :) I am so happy that I decided to go to the dealership for my maintenance and build a great relationship with the wonderful people working there. Would definitely recommend! I was initially skeptical about going to the dealership but the specials they run for routine maintenance are pretty unbeatable for what you get. And the customer service always top notch! read more

To begin, our experience with the sales department was fine and it was quick and we appreciated the assertiveness of our salesman. However, finance worked with a couple different banks and decided to take there sweet time getting the check out to pay off our truck and after weeks we get a call from our previous finance company saying they haven't received a payoff and we are going to have a late payment hit our credit if they don't have the check in 5 days. We call Bell ford and explain the severity. They proceeded to tell us it had to wait a few days because no one on the weekend could send the check out. As of today our credit is reflecting a late payment that we now have to dispute because they took there sweet time cutting a check. When it didn't effect them they didn't care. They said they would overnight it the day before it had to be to our finance company. We are livid and will never be buying another vehicle form them! read more