these people are fantastic. especially Adam in the service center. he went far above and beyond my expectations I had when coming in. I think the whole operation is great. read more

Do not take your car here to get serviced!!! They will nickel and dime you and charge you labor chargers for each screw they tighten, changing a battery that I supplied them cost me $250. They will try to charge a $250 Diagnostic fee when you can just go to Auto Zone next door and get for free. I will NOT be returning here every again an will be posting this same review on several other sites to detour anyone else thinking of going here. read more

Dwayne Houser at bell ford parts department really went over and above for us here at Arizona Collision Center of phoenix. We had a bedside that was looking to be awhile to get and the customer was getting upset and he was able to send it to us within an hour. That quick service saved us a full day and let us get the truck back to the customer before the weekend and they were so happy at that point. sometimes hours make a big difference in a repair and this time on our customer invoice number 485971, it made a big one, thanks for all the help all the time and i would tell anyone to use dwayne at bell ford any day! read more

Been taking my trucks there for years and purchased a 2020 f150 from them. Not horrible but would look elsewhere if you want stuff done in timely manor. Unfortunately I have to go to dealer to not void warranty read more

Stay away from this shit hole .. took my car to have an oil change on 4/18/2024 .. I get it back and the navigation doesn't work, touch screen is not responsive, radio turns on by itself and won't shut off even after repeatedly pushing the button to turn it off.. constantly looks for an update can't find WIFI ... NOW I drive my car every single day. Never had any of these problems NONE!!!! .. I called bell ford and got some rude ass lady that schedules the appointments . I think she might have had a third grade education?? .. anyways I was finally transferred to a service consultant " I use that term loosely " this guy tells me it's going to be $115 to diagnose the problem and then 3 days to fix it starting at $250 .. 3 days to fix the center console that I had no problems with AT ALL .. never had a problem .. all I wanted was an oil change .. these people are nothing more than silk shirt , gold chain wearing con artist you know the typical car salesman/ dealership.. STAY AWAY .. who knows the next person who goes here to get a tire changed might end up with having to buy a new transmission!! read more

Bell Ford - Center console,, 2018 ford fusion.. - Car Dealers Near Me - Phoenix, Arizona

I can't express enough how awesome it was to work with Collin. He was an amazing salesman and so knowledgeable. Collin made the process fun and easy for me to get into my Ford Maverick. He negotiated a fair price and made great conversation. There was never a dull moment! Not only was it an enjoyable process to get this vehicle but overall the environment is so lively and filled with helpful people every where. They are accommodating at every service area we went to. Every one is happy to help whether you need a snack or directions to the restroom. They were reasonable with pricing my vehicle and kind, as well as patient. As soon as I walked into the dealership I noticed how clean the air smelled. They offered me a beverage- I chose a warm coffee which was complimentary. My bf hadn't had breakfast so they made him a toasted bagel and a cheeseburger. I couldn't have asked for a better experience and greater people to have worked with. From the snack attendant to my car salesman all the way through to the financing department- everyone was a joy. Thanks Bell Ford! read more

Bell Ford - My Maverick!! - Car Dealers Near Me - Phoenix, Arizona

I was extremely impressed with the service I got today buying my Ford at Bell Ford. A big thank you to Rob Denver (hope I spelled that correctly) you had patience and knowledge. I am am very happy with what you and your team did for me today. read more

The Service at this dealership is beyond awful. They have a banner hanging in the Service Department which says Experience Matters which is why I feel it is okay to share my experience. I have purchased many vehicles form this dealership for the past 20 years, but the service has been horrible for the past 8 years or so. They tell you to just bring your vehicle in (no real appointments are taken) and then the vehicle sits for days without them even diagnosing it. Once they do, if there is anything more difficult than an oil change expect your car to be there for MANY days because they have to google search on Ford's Hotline to figure out how to repair it. If the repair doesn't work, they will ask the hotline again the NEXT day (not same day) and try again. This one-step per day approach seems to go on and on. I contacted Ford directly and they said there is no criteria on how fast the hotline will respond to the dealership. So apparently having customers go without vehicles for days isn't their concern. They told me I should rent a car if I need a vehicle in the mean time. I would understand that mentality if they were actively working on it, but there is no reason I should pay for a rental vehicle if they aren't actively working on mine. They are NOT customer focused in the Service Department. I suggest staying away from bringing your car in for ANYTHING including all-day oil changes. read more

If I could give 0 stars I would. They current have my vehicle, 2 weeks in and still haven't been looked at, called many times being told they would call me back for updates and till this day nothing, every time I call they hang up or I hear in the background to just "tell me" it's being inspected in the shop to not worry when the following day I pull up and see my car in the same parking spot from where they put it on day 1, I ask what's going on and said nothing has been done yet nor am I in the system. Worst I've been treated and lied to. Just want my car back, never recommend this place. read more

Just purchased a 2023 F-150 from Bell Ford. Top shelf experience from beginning to end. I have purchased many vehicles over the years and hands down this was the best car buying experience I've had. My sales rep Bob D. was enthusiastic, friendly, knowledgeable and a great listener. I can say the same about Courtney S in Finance. Though everyone at Bell Ford was great, these two guys really knocked it out of the park for me. They were fair and straightforward and I am very happy with the deal we made. My wife and I live 100 miles away from Bell Ford. We will go to them for all of our Ford purchase and service needs in the future. The experience was that good. read more

I would like to to give a big shout out to the service guys at Bell Ford , 2401 W. Bell Rd. they are awesome ! I was on my way to Vegas, and my passenger window came down and would not go back up ! I stopped at a couple of the Bell Ford places, and none of them would help me. Most of them wouldn't even give me the time of day. Guido and Mason , and all the service guys were awesome, respectful, honest, and saved my day , hell saved my weekend. I thank them very much and respect them and I will always go to that Bell Ford for all my repairs ! Thank u all read more

This service department has some butcher mechanics in it. I took my truck in for a repair and left with a new oil leak and multiple hoses disconnected with torn trim on the undercarriage. Second visit the truck was given back to me and they created a new fuel leak, check engine light and disconnected wire harness. What a disaster. At your own risk. read more

This is by far the worst customer service that we have received. We will never buy a car or get service done at this Ford. They are horrible and if you are a woman, they will walk all over you and treat you like garbage. read more

I went to have my car serviced. They were rude condescending and not helpful at all. I when to another Ford dealership and had a wonderful experience. read more

Excellent doing business with them. They went above and beyond to help me purchase a vehicle.

Took my 2018 F150 in for an oil change and a tire rotation. 50,000 miles on the vehicle. I was in their customer lounge for 90 minutes. During that time a salesman call to ask if I would like to trade in my F150 for a new one. No thank you. Then the service advisor, Daniel called to say 6 of my lug nuts needed to be replaced. OK. Fine. Do it. Upon getting my truck back, I checked my tires, as I put a Mark on each tire as to its location. The idiots only switched the passenger tires, front to back and back to front. The new lug nuts were all on the drivers front tire and those tires were not changed at all. These clowns don't check their work but are quick to take your money. NOT RECOMMENDED! read more

I am extremely happy with the service I received from Dwayne in parts. His estimate was spot on, and he notified me immediately when the parts arrived. His communication was great. Inv #493125 read more

Completely satisfied with the deal I got here. Thank you Kevin Richards in Used Car Sales and Kendra for your kindness and professionalism. Highly recommend! read more

Bell Ford - Just bought this 2016 Ford Explorer with Ecoboost! - Car Dealers Near Me - Phoenix, Arizona

Wanted to send a note of appreciation to Bell Ford and the salesman John Randel. He was very patient and understanding, took time to listen to my wants and needs. He also was willing to accommodate a delivery request . My wife is at incredible risk for Heath reasons and John took the time to make sure we were taken care of, communicating the entire time with a perfect amount of collaboration. I can honestly say I appreciate John and the staff at Bell ford and will tell as many people as I can about the excellent service and the fact that I am delighted with my new vehicle. It's important to also know I was trying to buy from a closer ford dealer... and all they did was blow us off. We have good credit, we knew what we want and we got it and all we wanted was to be heard. The dealership close to my house made us to feel as if our business didn't matter ! Thank you so much! You have gained a customer for life!! I have bought every vehicle in my life from the same dealership... I am proud to say I have a new dealership!!! This is Bell Ford !! Thank you John Randel and all staff that put me into the truck we love. read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

I highly recommend that you consider Bell Ford, Phoenix, AZ, for your next vehicle purchase.  I purchased a 2023 Ford Escape last month and was very pleased with the final price of the Escape, excellent financing options and the value applied for my trade-in.  But most importantly, I felt that Bell Ford Dealership personnel REALLY CARED about getting me in the vehicle with the features, options, and color I wanted while keeping me within my budget!       A major contributor to my positive buying experience was Ashourina (Ash) M.  From the very beginning, she took the initiative to reach out to me to let me know about the dealership's Black Friday Sale.  I really liked how she made me feel comfortable without being pushy as I have experienced in the past with other dealerships.  I was very impressed by her knowledge of the different models' features, options and even such details as vehicle dimensions.  She exceled at listening to what I wanted.  This was important to me because I have some physical challenges and needed a vehicle that would accommodate them.  I appreciated that she was my guide through the whole process from the initial contact to the final signing of the financial proposal versus being handed off to a different rep with each step.     Bottomline: Bell Ford Dealership cares about their customers and in my experience, broke the stigma associated with dealerships. read more

My wife and I just bought a 2016 4Runner. The same day the battery died. We called our sales rep Doug Wise and he was on top of the ball. Not only do we believe we got the best deal, however, it's employees like Doug who deserve recognition for being a stand up guy and an awesome person to do business with. Thanks Doug! I would also like to point out that Bell Fords service department was quick to respond. I brought my lunch thinking I would be here for a hour or so and a guy named Havi took great care of us and gave us a peace of mind!! Thanks Guys! read more

I'll never come back to this place. I brought my Mustang in for a 90k tune-up and to have them quote me on a few cosmetic fixes inside the car. The first problem was that they took 4 full days to even look at the car. The second problem was that they tried to charge me $400 for telling me what I explicitly told them when I dropped the car off. The third problem is now I have an oil leak that didn't exist when I dropped the car off. In addition to that, I think they cracked the after-market headers. Steven was the name of the guy that was in charge of my car at the service center. I refused to pay the full amount because they had my car for almost 5 days and failed to do any work on the vehicle. Worst service I've ever had. Guy should be fired. read more

I bought a used Ford Focus from this place and I was very pleased with my experience there. I rolled into the dealership just looking at the price of cars in the lot(s). I had been looking for an $8000 Ford Focus on Craigslist, etc for a couple weeks now. I was actually waiting to go look at a car and had time to burn, so I saw a lot, and pulled in just to see if they even had cars I could afford. Then, some guy starts heading over, and I think, crap, this guy is going to try and hustle me (I'd already been hustled at a couple other dealerships I had rolled into a few minutes before). He asked me what I was looking for, and I thought, sure, and told him a Ford Focus Hatchback for $8000. He then said, "I have your car." I thought, immediately, this guy was just gimmicking me, but we headed over and the second I saw the car I knew I wanted it. It was candy-blue and was in great shape (compared to some beaters I had just looked at that week). I said, "You can give me this for $8000?" thinking there was some catch, and he said "Yeah!" I saw the car was marked for sale at $12k, he told me not to worry about that... I proceeded reluctantly. I knew if he could give it to me for $8000 I was in, as long as the car wasn't some lemon or something. As I waited they pulled up the CarFax for me (was clean) and showed me that the car had actually been purchased there and was traded in, so the person who owned the car before me was a returning customer. He took me for a test drive, but I had mentioned I wanted to FaceTime my wife to show it off to her. He said, "Why don't you just drive it to her and show it to her?" I lived 20 minutes away, and they just let me drive it to show her. We both loved it! I drove back, and still continued reluctantly just waiting for them to pull the rug from under me. But, after a few minutes, he drew "$8000" on a piece of paper and said they'd give it to me for that. I then spent the rest of the next couple of hours waiting for it to happen, but before I knew it I handed them $8000 and was driving it off the lot! The guy who sold it to me, Travis, was awesome. While we waited we talked about life things and he was never pushy or anything. He knew what I wanted, and gave me exactly that no sales pitches or anything. He was really great to be honest. He even bought me a Coke because I said I was thirsty for one. It's been a month, and the car is running great and I love to drive it just because I can. It was nice to get exactly what I wanted for exactly the budget I had without any gimmicky sales crap. When we upgrade our next car, I'll probably stop by here first. read more

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Our experience buying a pre owned car here was absolutely wonderful. We negotiated openly and honestly and our salesman Niko Rodriguez was great to work with. I would definitely go back. read more

DO NOT waste your time buying a used car from Bell Ford! I was interested in a specific used car that I saw on their website that was available to purchase. When I got arrived, Mike K. (salesperson) said there was a battery problem, so I could not test drive the car and also was told it had several other problems and will probably be going to auction. I test drove another car, but was still interested in the initial car that I came in to look at. Mike pushed me to buy the car I test drove and I was annoyed that he wasn't looking out for my interest. I ended up leaving not making a deal and come to find out later that day by the Sales Manager that took the car in for the trade, that this car was clean and free and just needed the battery changed. I am extremely disappointed with the service I received from Mike K. and also that I missed out on buying the car I came in to purchase especially since they marked it up $5K the next day! read more

As you can see from my earlier reviews, I was a fan of Bell Ford, but not any more. Their service department has wrung from me any and all feelings of good will I had for this company. I've been having trouble with my vehicle for awhile now, and had to bring it back to them a second time on the same issue. I spoke with my service representative and voiced my concerns and my frustrations in a stern but not aggressive tone. My service representative listened, and then replied, verbatim... "you had your little speech all rehearsed, huh?" WOW was I floored. He then went on to explain to me how great and busy Bell Ford is, like I should be grateful they allow me to have my car serviced there. I tried to interrupt his lengthy rehearsed little speech and was told not to interject. I responded that I was the customer and had a right to speak, to which he replied "I'm not doing this today", and then spun 180 degrees on his heels and walked away. After that, the service manager became involved. They serviced my vehicle in a friendly but clinical way, never addressed how badly I'd just been treated, offered no apology, and showed no concern. I'll be taking my car to another dealer for service and future business. Although this situation was the determining factor, this is not the first time that I've been treated curtly and with apathy by their service department. Although one customer's purchases won't make or break the bank, I thought it important to put their loss of my business into quantifiable terms, in hopes that perhaps it will help Bell Ford realize there is value in providing good customer service. I buy new cars. I won't be having my car serviced there anymore. I won't be trading it in there in a few years as was my plan. My wife, who will be buying a new vehicle in the next two years, won't be considering a Ford SUV from Bell Ford any longer. Any future vehicles we purchase won't be from Bell Ford. And, as a couple whose cars are always dealer serviced, Bell Ford won't be our service center of choice moving forward. I'm typically a loyal and easy customer. I'll take my business somewhere that's grateful for it. read more

Went in for a service recall. I did not purchase my Ford here, but I would if I had to buy one (Mine was given to me). The people at the service center were nice, friendly & quick. They were good about updating me on the status of the work. No real complaints except that they were playing Twilight in the lobby. Ugh, the worst vampire movie to exist. Blah. Anyway, there was a comfy, spacious waiting area. Again, no real complaints. I'd come back if I was shopping for a Ford. read more

Adam Archambo at Bell Ford has been fantastic to work with from start to finish. Even after the car was sold, Adam has continued to go above and beyond making sure that we are taken care of. Adam literally has went out of his way to make buying a car a stress free event. When you check out Bell Ford, ask for Adam. he will take great care of you from start to finish. read more

Ok..I'm about to do that obnoxious "bash a business" all over social media thing because I am beyond pissed!! DO NOT go to BELL FORD for your car needs!!!! We dropped my car off on Monday for an oil change, some warranty work, and a leak. They tell us 3-5 days. Ummm what? Oookkk...idk why we can't just bring it when you're ready to work on it...fast forward to end of day 5...duane goes up to the dealer to check the status because we have heard nothing.. to find that the guy who started it isn't there, my car is in a million pieces, and no one cares enough to try to make it right! When were we gunna be told it would be longer?? We are not a one car family and this has already caused several issues this week with getting kids to and from school and activities...but to not even offer some kind of a fix or a rental!? We are going out of town tomorrow and now we have to use Duane's small dirty work truck to take to Flagstaff!! Ugggg I'm so annoyed!! Why does no one wanna work? Why does no one care? I'm so over the whole mindset of this economy right now. Please tell me why I should make the 400$ February payment for my car when I haven't seen it all month and don't know when I will get it back???? Ford- you HAVE to do better. read more

Huge thank you to Adam over at Bell Ford for coordinating and helping my husband get an awesome truck! Adam truly made the process smooth and easy from the beginning! He is a joy to work with, professional and kind! thank you again Adam! read more

Got my car serviced here not too long ago. I have a Nissan Versa but came to ford because I have heard great things about this dealership. Daniel was my service advisor. He was very upfront and honest with the assessment done on my car. Daniel was very helpful throughout the process and had my car back to me within a day. My car has had no issues since. I will definitely be returning for service! read more

this place is so bad The f150 truck I bought here in 2017 is still under warranty. I gave them the car on Friday and told Mason that I need to know if my warranty is covered before your inspection. Then I contacted them again this morning to make sure the warranty cover is checked. they told they will .But they called me this afternoon and said that the inspection is finished and your warranty is not covered i need pay $200 for just inspection. I bought a new car here and spent $3000 to buy an extended warranty. They didn't even cover the car for Coolant leaks？No one can trust this car dealer，They are a bunch of well-trained liars. read more

My review is only on the service dept. Try calling them. They will just hang up??? When I did get my car serviced booked online they did a terrible job. The only things I wanted done was a tire air check, tire rotation and oil and filter replacement. I intentionally left one tire low right before I got there, so I knew if they did the job or not. Nope! Hopefully they changed the oil! Lol. read more

Horrible customer service! My girlfriend dropped her vehicle off at 7AM on Friday and picked it back up on Saturday at 9AM since it still had not been even looked at. Not even a phone call or anything, this place is horrible! I called Brakes Plus on Bell and Tatum and they took it in immediately and called her with in an hour of what the issue was and the cost of repairs which was way less than Bell Ford since they require a $200 diagnosis fee before they even look at it! Do your self a favor and avoid Bell Ford Service Department. read more

Will let's talk,bell Ford i have bought two trucks from these guys and my sales rep Matias Galarza it the best to keep it short Excellent excellent customer service and salesman experience Don't miss out or a shopping experience with bell Ford.Ok not done Zach Jun finance manager Knows his numbers and has impeccable customer service skills keep you up-to-date on what hes doing at all times two thumbs up to bellford for 5 star rating read more

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These people are nothing but liars. I was lied to about the tire and service maintenance. When I got home I realized the individual who sold it to me lied so I went back because they told me it was fully refundable. I filled out the refund paperwork. It was conveniently lost. Took over four months and many phone calls and emails to finally get my money back. They force you to purchase their Ultra Guard (it's part of the purchase price). Then when you schedule your service, they don't bother to tell you they don't do the Ultra Guard on Saturdays. I drove close to an hour both ways to get this done. I waited to see if I could get a refund on that. They finally said someone would call me. In true Bell Ford fashion, no one called me. More and more lies. BUYER BEWARE These people are shysters. read more

I recently took my F-150 in to have 2 recalls taken care of. I had a scheduled appointment and was greeted immediately with professionalism and a smile. My disappointment came when I was told they would have my truck 5 days due to parts. I booked my appointment 5 weeks in advance so parts could be ordered and the time at the dealership would be only a day or two at most. I asked for a loaner car which they did not have. I was leaving on vacation in 2 days and this was a major inconvenience. Because my vacation was 2 weeks long they had to hold it for me so there was no rush to get the work done at that point. I picked up my truck upon return which was quick and easy. Again, everyone was polite, professional and smiled. 2 days later I opened the hood to change my airfilyer and found 2 work rags and a piece of a scrub pad in the engine and the cap to the break fluid just placed on the top. Can you imagine?! Had I not looked, severe damage and even a fire could have resulted due to the negligence and failure to pay attention by the service person. This could have caused very costly damage and there would have been no way to prove it was related to their work. I am thankful I caught this before anything could have happened. Bell Ford service department has been notified and I am awaiting a response. read more

Bell Ford - Work rags & scrub pad left in the engine after recall service. Wish I had taken a photo before removing them. - Car Dealers Near Me - Phoenix, Arizona

This Dealership lies!!!!! They tell you onething to get you to buy but do what they want in the end. I told them up front that I wanted to Title and register the vehicle out of State. They needed to fill out all paperwork needed for the DMV a d them overnight it to Montana. They went ahead and titled the vehicle in Arizonia and said that's how we do it. The sale was contingent on out of State title. They showed no remose just oh well. Now I have to pay tax second time and register and title as a used vehicle now. read more

I was originally going to give Bell Ford a 3 but since this location has such a great Manager by the name of Colby I gave it a 4. He really did a good job cleaning up a mess left by a not so smart worker. This company should be proud of having him around to take good care of customers. I will probably never go back here, since my experience for repairs did not go as smooth as it should have. $2000 later and my check engine light is still on. Wanted to also thank the kind thin older gentleman with grey hair who was so attentive and caring to me and my husband. I believe his name was Jim. The location is clean has free drinks and snacks for customers. I nice lounge area and a friendly environment. read more

Wasted a hour driving there. Scheduled an appointment to drop off the car at a specific time for service, upon arrival they say it will be up to 6 business days before they can look at it for a check engine light. No loaner car. No notification at time of booking you could be without your car for a week. Pretty important detail to tell a customer ahead of time, plenty of text messages to remind me to get the car there at the appointment time. What's the point of making an appointment of nobody is available to service the car that day? Bring it in one someone IS available to look at it how about. My experience of owning and having service on a BMW compared to Ford you wouldn't think you were on the same planet. read more