Took our F-150 to them after a collision. And this process has been absolutely horrible! They've had my truck for 2 months. Nobody knows what anybody's doing. I've never spoke to my advisor once his name is michael. He's never returned my call! And now they want to charge me 2.5% to pay with a credit card! The bill is already over $8,000, and they want to charge me an additional $200 on top of that ? No! This is the nail in the coffin. I will never use your company again. Those credit card charges are just part of you doing business. In fact if you do your research passing those on to the client is actually illegal. I'm done with your company . read more

Definitely a 10 outta 10 experience hands down props to Dwayne for going out of his way to make my experience the best, I informed Dwayne that I needed the parts asap and he got it to me quicker then I expected. I've been to other ford dealers and this was hand down the BEST experience. Will definitely be back in the coming future. Invc #510134 read more

Finally got around to this review. I bought a truck here in 2020 and me being young and not understanding finances signed up for all the maintenance plans they claimed I had to get to get the truck. The finance people used deceptive sales practices to tell me the bank would only lend me the truck if I signed up for the all the maintenance plans which was not true at all. Do not let this dealership scam you into signing for a maintenance plan. I got dupped for $8,000. I learned from my mistake and this review is to help those in the future. You do not need a maintenance plan to qualify for any financing including in house, or with any bank! read more

Typical US car dealers who just want to loot customers. They stick to you like glue to get their vehicles sold out. My vehicle front bumber just popped out while taking reverse from parking lot barrier. And Bell Ford gave estimates of $600 telling that 2 parts needs to be replaced. I showed it to private service center and they popped back in by charging $20. I specifically asked them if any part is damaged and they said nothing , it just came out. Another example- I went for a factory recall of air bag replacement and they said they tend to keep recalled vehicle for 5-6 hours , so i called my fried to pick me from showroom. But when i reached back home , within 1 hour i got call from same guy that vehicle is ready. There was no consideration for the customer on first time ask. Their service really sucks. read more

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TLDR: They crashed my car while replacing the battery and didn't bother to tell me. They tried to do "customer service" by asking they could redeem themselves, and then ignoring my response. Oh, and they reported the damage to CarFax. Took my car to get a battery replacement here since the car is under Ford's warranty. Thought to myself, no big deal, shouldn't take more than a few hours, maybe a day. The dealership isn't too far from my house and they probably know how to change a car battery since AAA did it in my garage in under 20 minutes. Wrong. My service rep, Smith, told me he would call first thing in the morning so I should expect to have my car ready when they open. Ok, I don't want to miss Smith's call in the morning so I set my alarm for 6:30am, awaiting his call. Time flies by, I'm up bright eyed and bushy tailed, 11am comes. I give the dealership a call and they tell me that my friend Smith is busy and will call me back. Now i'm sure Smith is a busy guy and that he's doing the world a huge favor by tending to the needs of his various upstanding customers, so I wait. It's 1pm the next day since I took my car in to get a battery replacement. I call the dealership once more, hoping to reach this elusive Smith fella. I get patched through to Lynn, their service manager. He seems distraught that no one has bothered to tell me that crashed my $45,000 Mustang and that they're currently looking for replacement parts. Cool joke, Lynn. I told him that it's about 2 months too late for an April Fools Day joke attempt. But he was serious. I get picked up to go to the dealership to see what they did to my car. When I get there, everyone is smiling, acting like that it was no big deal that they crashed a car I had for only 5 months. I finally meet Lynn and he is the only one that seems genuinely sorry and upfront about what had happened to my car. He apologizes sincerely and tries to reassure me that they will fix my car and that nothing will appear on my CarFax report. Then I finally see Smith and he is all smiles. I ask him why he didn't call me during the morning or return my call. He replies, "it's not my responsibility, our manager should have contacted you." My guy, you're the only one who gave me your contact information and told me to expect a call at 7am. Then this guy gives me a compliment on my shoes. Yes, they're the Travis Scott 1's and they are expensive, but not as expensive as the car you just crashed. Anyway. They get the battery in, car bumper replaced. Had me get a rental car in the meantime. The whole ordeal took almost 4 days. Lynn, the service manager asks a disembodied voice in the service corral if the damage would show up on my CarFax report. The voice says, no. I am assured and I tell Lynn and the gang not to worry about it, no harm done. One Month Later. (Writing a gosh-darn chapter book at this point) I get a call from Kimberly Lucas from Bell Ford customer service. Miss Lucas informs me that she is deeply sorry about what happened to my car during my routine battery replacement and that she would like to regain my business by getting me a discount on car detailing or a new set of tires. I ask about the tires (Cup Sport 4's aren't cheap and I could use another set). She says she will email me to ask about the fitment of the tires. Sure enough, I get the email about 3 hours later and I respond within the hour with my tires size and hopefully they can get me a set of All-weather tires, not the expensive summer tires my car already has (trying to take it easy on ol' Bell Ford). 8 days pass. Well, no reply from Kimberly Lucas. I think to myself, O golly, this situation seems familiar. A representative from Bell Ford tells me to expect to be contacted and after a long time of not being contacted, I have to be the one to contact them. I send Miss Lucas an email on the following Wednesday, she responds later in the day saying that she was on vacation and she couldn't respond on Monday. Well, I learned in kindergarten that there are 7 days in a week and that Tuesday is the 2nd or 3rd day depending on if you start on Sunday or Monday if you count or don't count the Lord's day. So there was the previous Wednesday, Thursday, and Friday that she could have contacted me, or even if she returned to work the day I emailed her, she could have emailed me first. But no, I had to look like a chump and double message her before she messages me. She not only informs me that she hadn't heard about any discounts on the tires that she tried to use to regain my business, but that the damage had been reflected on my CarFax report (see attached). It's been over a month since I sent my car in to get a new battery under warranty. I left with a damage report on my car and an email chain of empty promises. If you do decide to come to Bell Ford, get ready to write your own short story, this has been mine. Thank you for your time. read more

Bell Ford - They changed my car's battery and then gave me a gift of crashing my car and reporting the incident. Must be part of their loyalty program. - Car Dealers Near Me - Phoenix, Arizona

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I have used Bell Ford Parts personally for 20 years and professionally for 17 years. Dwayne Houser has been my go to parts guy for nearly all of those years. He has always been exceptionally helpful when finding the right part and getting to me as soon as possible. I manage a fleet of 40 ford superduty trucks for Little Enterprises . Dwayne has kept us on the road avoiding costly downtime. He does his best to source the parts we need and get it to us fast. We need a sensor invoice #486551 that was on back order we couldn't have a crew not working and couldn't afford the wait, Dwayne went to work and within an hour located one and had it shipped in the next day. In our industry time is money and Dwayne saved us from lost revenue. He is one of the biggest reasons we use Bell Ford Parts read more

5 stars easily for this dealership!! Jeff, Alex and Kevin in finance were so great to work with! I was looking for a dealership that was quick and transparent and that's exactly what I got. I called to get the OTD price and Jeff had no problem providing that and sent it over in writing within 15 minutes. Alex was not pushy at all and actually ordered a part that was missing on the vehicle at no cost. Kevin in finance was also very great, no surprise fees and was very quick. I was able to get out of there in under 2 hours. Highly recommend this dealership if you want an easy car shopping experience. Thanks Bell Ford!! read more

So I used to own a Buick and there service department was top notch. I haven't been as impressed with Ford. I'd just started a new job recently and my battery died in a parking lot of CVS. After receiving a jump I was told I should replace the battery right away. I took it to Bell Rd and explained what time I had to be at work and was told it shouldn't be a problem. Well as it turned out I wasn't given correct info and sure enough had to throw a fit and alert my bosses I wouldn't be on time. I appreciated the free snack bar since I didn't have time for any dinner. I would have appreciated an offer of a ride to work or even better a car that was ready when it was supposed to be ready. Don't even get me started on how they overcharged me! read more

We had a wonderful experience while purchasing a car this weekend. Earle the Manager and our salesperson Nickolas Kalaeo Medina helped make the process very efficient and educated us on a great purchase. We are truly happy to have met them and to have went to their wonderful dealership. read more

Courtney at Bell Ford helped me purchase my Dream Car! He was courteous, kind, professional and thorough! Best sales person I have had the opportunity to work with! I wish all of my car purchases over the years were this easy! Go Bell Ford! Awesome Dealership! Ask for Courtney! He will take great care of you! read more

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Been coming here since 2018. Best service. Bell has been taking car of both of my vehicles, will not take them anywhere else. Highly recommend, Adam Bernardini, helps us with everything vehicle related. He helped us break things up into manageable future services. He makes sure we are safe on the road at all times. If your looking for a great place, with caring people, and clean facility who respect your time and money, come give them a try...ask for Adam in the Service Department.​​ read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

Dwayne houser in parts is the best. Sold me the correct part the first time and got my car back on the road . My sales invoice 493802 read more

Matias Galarza helped me purchase my vehicle today and he was wonderful! He was quick, efficient, answered all my questions and made everything so easy! I will be buying from him again in the future! Thank you!! read more

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Explain to me how a newer vehile that only has 26k miles on it has to have 2 new tires replaced because of a tread issue? There is a general consensus that most tires should be inspected, if not replaced, at about six yearsshould be absolutely be swapped out after 10 years, regardless of how much tread they have left. How Many Miles Should Tires Last? Your tires should last 50,000 to 60,000 I smell a scam and a fraud with Bell ford selling LEMONS! read more

My husband and I purchased a used vehicle from Bell Ford this weekend and we could not believe how awesome everyone was it's as if we walked into the Twilight Zone! our Sales guy Clay Smith was amazing and really went above and beyond truly no words! and his supervisor last name Teen WOW!!! Zach in Finance was out of this world as with how smooth he went through our finance paperwork effortlessly a true Pro and Harley the GM forget about it he was totally the man! they all knocked it out of this world! I'm totally going to go back and I recommend anyone needing a used or a new for that matter car go there! Monica / Ben read more

Went bell ford and found what I was looking for. Adam was helpful and friendly and didn't feel like i was being upsold on anything. will considered them again for future purchases. read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

I own a commercial construction company and recently purchased an F550 with approximately 4500 miles on it. The front tires are coming apart and the rubber on the tread is literally chipping off. The service department tells us that it's because we drove the truck on a gravel road and that the tires are safe. The service director stated that even though the tires were replaced before under warranty he is new there and won't honor the warranty or address the safety issue. We now have a vehicle on the road that is unsafe and will now need to deal with ford directly. Horrible customer service and technical ability. read more

Bell Ford - Continental tires that are defective - Car Dealers Near Me - Phoenix, Arizona

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It would be a 10/10 if I could. I appreciate and want to thank both Zach and Cory and their efforts in getting me into my new Ford Escape. They were both professional, caring and understanding of my situation, and didn't want to sleaze me into a purchase rather base the parameters of what worked for me and explained everything so I can walk out with a good feeling. I have worked with many dealerships prior to my experience at Bell Ford, and I can say from the numerous amounts I've visited, they are miles above any other. In and out in under an hour with a new purchase. . read more

My Lord please don't come here. Scam scam scam alert!!!!! I payed $207 for a diagnostic test which is insane in its self. Lyle comes back and tells me I need $2100 in repairs. I need spark plugs, boot , gaskets . LISTEN TO ME PLEEEEEEASE . I replaced all these before I sent in to them . I repeat!! I REPLACED EVERYTHING THEY SAID THAT NEEDS REPLACING. God in heaven how long do we have to deal with dishonesty . I pray you see this before it's to late. read more

Bell Ford - Do yo - Car Dealers Near Me - Phoenix, Arizona

Great service. Transparent pricing. Very friendly. I enjoyed the experience and look forward to coming back.

I brought my 2022 Ford Escape SEL in for warranty work & was pleasantly surprised by the prompt & attentive service I was provided by Shannon, Adam & all the folks in the service department of Bell Ford. I had 2 new rear shocks installed at no charge & they even washed my vehicle and did a complimentary multipoint inspection. Bravo to Bell Ford! read more

Wonderful experience with Bell Ford when purchasing a new truck. Darien Allen, my salesman was knowledgeable and very helpful. The management and financial folks were equally helpful. Completely courteous and a pleasure to deal with at every step of the process with zero BS. Hghly recommended. read more

I put in aftermarket turn signal controls, which ended up shorting and taking out my entire wiring harness. I own that, and paid to have it replaced in my 04 Mustang. The assistant service manager asked to not have my alarm system not hooked back up. I approved that, but they did not inform me that this would impact my door locks and trunk lock. I am also now having speaker issues, the left channel is shorting out and they did not hook my cruise control back up. All of these were working just fine, even after the short. I have attempted to contact the service manager and have had no response back for four days. This is unacceptable. I was taking all my work to Bell Ford for six years now, but will never use them again. No communication, no professionalism. read more

By far the worst car service. My car was in the shop for a month. I only spoke to the mechanic working in my car ONE time and that was because I called him. Not once was I updated on what was wrong or when it would be ready. I just picked up my car today and ALL they did was an oil change !! I paid for a rental for a month when an oil change can be done in less than 2 hours. I would avoid this ford. Paul. Awful service. Avoid him at all cost. read more

This service department is incompetent and staffed by clowns. They had my car for 4 days and never called me back. Then I called them and they told me it would cost me $800 for them to look for the issue - NOT FIX IT - BUT $800 to look at it!!!! Completely incompetent and a total thieves! read more

First time brining my Mustang to get serviced here, Dan was an absolute pleasure to work with! Will be servicing my vehicle here routinely.

I reviewed the service dept back in 2016. They basically told me my car was worthless and I should trade it in. I'm still driving the car! Don't use this business for any service related issues. read more

I called bell ford to schedule an appointment for a replacement key. They told me the price would be $340 and scheduled the appointment. My wife comes in for the appointment alone and they try charging her over $500. Don't bother coming to a blatantly sexist place. read more

Wow, I love the people at Bell Ford! I have trusted them for the purchase of no less than 6 cars over the years and they never fail to treat me with respect and get me the absolute best deal. I worked with Niko and EJ and got a terrific new Explorer. I love it and love them. Thanks guys! read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

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I bought my Bronco Sport Badlands from Bell Ford a few years back, and went in to get my tires replaced, and Travis provided great service and communication, and he was very pleasant to work with. I'll definitely be taking my car back in the future! read more

Lyle in Service really helped us out in an emergency! We got towed in from a vacation in Flagstaff, (we live in Anaheim CA.) We dumped ourselves in his lap Monday AM early, we were on the road home Tuesday at noon. (after he fixed a fuel pump issue our local dealer at home SAID was fixed the week before.) All around great guys everywhere in the Dealership, I highly recommend and wish they were my local shop! read more

Service department will not answer a question honestly. My car went from needing a new lock cylinder to having air conditioning problems and a cracked windshield. Of course they swore neither of those things were because of the repair done to the lock cylinder, but it turns out the lock cylinder wasn't installed properly and made it so the AC would not turn on. Unless you like being lied to, go somewhere else to have your car repairs done. read more

4 words... Best sales man ever! David Hain was amazing, he did this experience so enjoyable and easy, he was so comprehensive about the budget, very transparent and sincere, he didn't try to over push the sale or make us feel uncomfortable, he stayed over time so we can finish the whole process and make sure everything was OK, I have nothing but gratitude. For my next car I'm definitely calling him. Steven Hunter y Michael Markus where also super helpful, great team work that helped my husband and I to be able to buy our car. I also like to applaud Zach Jun, super friendly and approachable, and the best of all he took his time to explain EVERYTHING about the financing of the car, didn't leave any question on the air. I leave Bell Ford with a good taste in my mouth. Thank you!! read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

Adam Archambo was so helpful! He listened to what I wanted and was able to find my dream car super quickly, and even dropped it off to me at 7:30 on a Sunday night. He was available for every question I had, and is still quickly available for any questions I have. He made the process so quick and easy. I highly recommend him and will definitely be going back in the future! read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

I usually try to avoid car dealerships at all costs. I went to Bell Ford not even expecting to get a vehicle. Not only did I get a vehicle that far surpassed my expectations but these guys were, hands down, the most hospitable and customer service oriented car dealership I have EVER seen or heard of!!! Wow, just wow! I was absolutely floored and suddenly felt a bit guilty for having such a negative opinion of car dealerships all together all this time! ‍ lol Thank you guys, keep up the good work! I will never shop at another dealership as long as I live in Arizona! *Shout out to Mrs.Debbie H in finance for making the impossible possible! read more

I got to finally hit the Gong!! Well Bell Ford is definitely the place to go, We are all suffering from COVID-19 being an essential employe I needed my car working and running well that didn't happen talk about bad timing... well That's when David from Bell Ford comes in. I've never felt more comfortable buying a car and specially in such a though time, DAVID HAIN thank you!! you are amazing!! You made all this possible, best Sales Manager ever! Easy to talk to, great people skills, understanding and not pushy at all! He understood our budget should us our real options and helped us find our new car!! Rest assured that when I get my next Ford, David is the man I'm going to ask for. The rest of the team also did an amazing work, every one from Michael Markus, Steven Hunter and the great Zach Jun! We all know buying a car takes time and dings on your Credit! Well this amazing team did great explaining everything, giving pointers, going the extra mile making sure we left with a huge smile and our new car! I can say that I have never been so happy going through the purchase of a vehicle, Bell Ford is the way to go!... It'll take time, but once you finish your Financing talk with Zach Jun, the best Finance guy in the world! (Made sure my wife and I left with all our questions answered) We finally got in front of that epic Gong, counted down and hit the Gong with some epic music in the background and confetti!!... this place is awesomeness under one roof! Don't miss out! UPDATE!! The place that never stops giving! I dropped in to finish my Credit approval and financial stuff with the dealership... well great Zach Yun never stops to amaze, after going with our options and finding a great deal to start off with we left happy and ready to enjoy our new car, Zach went above and beyond for us and found an amazing deal for us with a great credit lender and opening a lot of new options for our car, great monthly payments, coverage and more... I am truly amazed with the people skills, sincere care for his costumers and over all great person he is. I will most definitely go back and do business with Zach, David, Michael and Steven! BELL FORD as long as I need a car you are the only dealer in the Valley that I'm going to! read more

Bell Ford - Couldn't be happier! Thank you David Hain! - Car Dealers Near Me - Phoenix, Arizona

Court and Zach killed it! ...they got me in the truck I needed and wanted. Great service and rate! Thanks guys read more

I'm not quite ready to buy but stopped by to look at some of the SUVs in stock. I currently drive a 4-door sedan and would like something bigger to accommodate a growing family. Upon arrival I was greeted by Darien who was very clean, very professional, and eager to show me the inventory. He listened to what my interests and needs were and threw out some options. The first car was a Ford Escape which was okay, but not "the one". He then went and brought a Ford Expedition and I instantly fell in love with the car. It's beautiful. I originally wanted a VW Atlas or Tigan but after my visit, Darien may have changed my mind. I look forward to doing business with him soon. read more

Looking for a vehicle to buy? Go see Darien Allen at Bell Ford for a vehicle. Excellent customer service. Thx a bunch for tour service.

I just purchased a vehicle from Bell Ford. I usually hate car shopping because it's such a long process. But this experience was so easy and quick. My salesperson was Reece Berry - he was very professional and made the experience so easy for me. He found me an amazing Bronco (love it!) at a great price. I've never had a car buying experience go so smoothly. Kevin walked me through signing all my paperwork and was also very knowledgeable and explained everything I was signing. This by far was the most pleasant car buying experience I have ever had. Highly recommend Bell Ford! read more