Bell Ford is the best place to shop! Super easy and a great experience! I would recommend you purchase your next vehicle here! read more

Bell Ford - sales area - Car Dealers Near Me - Phoenix, Arizona

Took a used truck (bought from private party and can't get registered due to emission issues) to be serviced there( will let you know how that goes) and was greeted by Darion in sales. My daughter had been considering a ford explorer so asked if they had any used ones available... we were pleasantly surprised by what he showed us and how helpful and pleasant the process was. So much less stress than private party experience with the warranty that comes with their used vehicles! Thanks Joe & Darion ! read more

Bell Ford - My daughters newly purchased Forf Explorer - Car Dealers Near Me - Phoenix, Arizona

Jeff French is great. Has been trying to get a time that works good for me to come in and look at trying find a truck that works for me. He is a very easy person to talk to. Have always been nervous with dealerships and he has been making this much easier. Thank you Jeff read more

5 stars easily for this dealership!! Jeff, Alex and Kevin in finance were so great to work with! I was looking for a dealership that was quick and transparent and that's exactly what I got. I called to get the OTD price and Jeff had no problem providing that and sent it over in writing within 15 minutes. Alex was not pushy at all and actually ordered a part that was missing on the vehicle at no cost. Kevin in finance was also very great, no surprise fees and was very quick. I was able to get out of there in under 2 hours. Highly recommend this dealership if you want an easy car shopping experience. Thanks Bell Ford!! read more

Took our F-150 to them after a collision. And this process has been absolutely horrible! They've had my truck for 2 months. Nobody knows what anybody's doing. I've never spoke to my advisor once his name is michael. He's never returned my call! And now they want to charge me 2.5% to pay with a credit card! The bill is already over $8,000, and they want to charge me an additional $200 on top of that ? No! This is the nail in the coffin. I will never use your company again. Those credit card charges are just part of you doing business. In fact if you do your research passing those on to the client is actually illegal. I'm done with your company . read more

We had a wonderful experience while purchasing a car this weekend. Earle the Manager and our salesperson Nickolas Kalaeo Medina helped make the process very efficient and educated us on a great purchase. We are truly happy to have met them and to have went to their wonderful dealership. read more

Gisele was Super sales person Can't do any better Will be back and recommend all friends and family! read more

Bell Ford - New edge w Giselle! - Car Dealers Near Me - Phoenix, Arizona

Cliff Notes: Missing Service Writers, No Communication, Forgot or Didn't Care to mention unperformed service, and a very premature 'Dealer recommended service schedule' that puts $$$ services TENS of THOUSANDS of miles early. Finding a reputable dealership is not an easy task. I'd keep looking before selecting Bell Ford. Just finished picking up our 2019 Ford Ranger from a 30K mile service this evening. When there are fewer cars to sell, you focus on service. Well... sorta. Booked an online appointment for service and added notes requesting a windshield replacement since the 17 loves to damage them. Called on Friday to make sure our service person David was aware of the additional request. Was unable to get ahold of him in person so we left a message that was never returned. During the drop off process, did a lot of sitting around waiting. No cars in line to be dropped off. They called for David to come out and take care of the check-in, but he never showed. After about 10 min of waiting they found a Brayden. Explained the 30K service (including the transmission flush - pay attention to that). We followed up again about the windshield needing replacement. They informed us that they would need to check with the body shop since that part of the dealership handles those. Off we go. We called around 4:00 to find out if its ready. Since we had not been contacted about any additional service needs, windshield, or issues. "It's been ready." was the answer that we received when someone looked up our service. The response was as curt as it sounded. When we arrive to pick up the truck.. Again, they looked for a David that still could not be found. However, they did find us Brayden again. He was quick to check us out and that was about it... We had to follow up again about the windshield. They provided us a phone number for a local glass shop as they don't do windshields??? Our Ranger has the lane keeping assistant, automatic wipers, and a few others fancy sensors. I am 100% in disbelief that Bell Ford can not even handle those replacements.. Is Ford going to honor the warranty on the tech if there is an issue down the road since they sent us someplace else?? They NEVER mentioned that they are on back order for engine air filters so that part of our service was never done. We only found that out after reviewing the service report, after we got home. The one thing that absolutely frustrates me for not paying attention as I should have... Their 30K Service includes the following: oil change, engine and cabin filter replacement, and 'Transmission Service' which is a transmission fluid flush. If you go to your handy Ford Manual in your glove box, a Transmission Flush is recommended by the people that made the truck at 150,000 miles. (I have included a photo for you). To say that its a little early is an understatement. They also suggest it again if you choose to have them perform their 60K service, still way too early according to the manual from the manufacturer. I'll own asking for a service that I should have checked to see if it was needed based on what the manufacturer suggested schedule is. The lack of communication at every contact is frustrating. Not even a phone call to let us know that 1) You can't do windshields 2) we don't have an engine air filter, so you will need to come back again 3) Your truck is ready... Not sure what David or Bell Ford did today... but not going to find out tomorrow or in the future. This was our last service at Bell. read more

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Great service. Transparent pricing. Very friendly. I enjoyed the experience and look forward to coming back.

I wanted out of my Chevy EV and into a Ford F150 and Bell Ford did just that. Adam was wonderful and walked me thru different options until I found the F150 Tremor! Both he an EJ treated me like family! They were super nice, easy to talk to and made me feel at ease! If you want to buy a FORD go see Adam at Bell Ford the BEST car buying experience ever...and I've purchased a lot of cars! Love those guys!! read more

Bell Ford - 2023 Ford F150 Tremor. - Car Dealers Near Me - Phoenix, Arizona

Wonderful experience with Bell Ford when purchasing a new truck. Darien Allen, my salesman was knowledgeable and very helpful. The management and financial folks were equally helpful. Completely courteous and a pleasure to deal with at every step of the process with zero BS. Hghly recommended. read more

Finally got around to this review. I bought a truck here in 2020 and me being young and not understanding finances signed up for all the maintenance plans they claimed I had to get to get the truck. The finance people used deceptive sales practices to tell me the bank would only lend me the truck if I signed up for the all the maintenance plans which was not true at all. Do not let this dealership scam you into signing for a maintenance plan. I got dupped for $8,000. I learned from my mistake and this review is to help those in the future. You do not need a maintenance plan to qualify for any financing including in house, or with any bank! read more

We just wanted to Thank our Salesman today Kevin "Boston " Wood and financial expert Zak Jun for their help turning our not so great experience with an amazing experience we really were not expecting . Not going into detail but if you ever want to be treated fairly, listen to all your concerns and address them these two are AMAZING !!!!!! Thank you Boston and Zak for making my granddaughters experience one she will not forget in a long time !! Oh and grandma was happy also !!! THANKS GUYS !!! read more

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Nico is a fabulous salesman, helped me get the best deal on my Bronco. loving it so much! Also shoutout to Earl you're just as fantastic kk read more

Unbelievably Horrible Experience! Unfortunately, I drove 1 hour to view a 2018 F150 that I had a scheduled appointment for. I arrived at 4:15pm during the scheduled time frame of 3pm-5pm. The sales representative (Matias) I was scheduled with was not even there and I was told the vehicle was now on loaner and not even available to view! Pretty ridiculous to schedule me in and waste my time...and then not even having the consideration to let me know the vehicle wasn't even there. Would have been a nice heads up before commuting an hour during Friday's rush hour. Then another representative suggested to buy it sight unseen contingent upon a test drive! Probably one of the most ridiculous things I've ever heard. They must feel their clients are incompetent to even suggest that someone purchase a used vehicle sight unseen and clearly don't value people's . I went into the dealership fully committed to purchasing a vehicle. Horrible experience. read more

Bell Ford - Appointment Confirmation - Car Dealers Near Me - Phoenix, Arizona

First time brining my Mustang to get serviced here, Dan was an absolute pleasure to work with! Will be servicing my vehicle here routinely.

Service department will not answer a question honestly. My car went from needing a new lock cylinder to having air conditioning problems and a cracked windshield. Of course they swore neither of those things were because of the repair done to the lock cylinder, but it turns out the lock cylinder wasn't installed properly and made it so the AC would not turn on. Unless you like being lied to, go somewhere else to have your car repairs done. read more

I have used Bell Ford Parts personally for 20 years and professionally for 17 years. Dwayne Houser has been my go to parts guy for nearly all of those years. He has always been exceptionally helpful when finding the right part and getting to me as soon as possible. I manage a fleet of 40 ford superduty trucks for Little Enterprises . Dwayne has kept us on the road avoiding costly downtime. He does his best to source the parts we need and get it to us fast. We need a sensor invoice #486551 that was on back order we couldn't have a crew not working and couldn't afford the wait, Dwayne went to work and within an hour located one and had it shipped in the next day. In our industry time is money and Dwayne saved us from lost revenue. He is one of the biggest reasons we use Bell Ford Parts read more

Matias Galarza helped me purchase my vehicle today and he was wonderful! He was quick, efficient, answered all my questions and made everything so easy! I will be buying from him again in the future! Thank you!! read more

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Looking for a vehicle to buy? Go see Darien Allen at Bell Ford for a vehicle. Excellent customer service. Thx a bunch for tour service.

Niko and Darien were helpful and patient while assisting me in choosing a Mustang Mach-E, taking multiple test drives, and ultimately getting through the closing process very smoothly and on my time. If you're in the market for a Mach-E, you would be hard-pressed to find a sales rep more knowledgeable than Niko! read more

I just purchased a vehicle from Bell Ford. I usually hate car shopping because it's such a long process. But this experience was so easy and quick. My salesperson was Reece Berry - he was very professional and made the experience so easy for me. He found me an amazing Bronco (love it!) at a great price. I've never had a car buying experience go so smoothly. Kevin walked me through signing all my paperwork and was also very knowledgeable and explained everything I was signing. This by far was the most pleasant car buying experience I have ever had. Highly recommend Bell Ford! read more

Courtney at Bell Ford helped me purchase my Dream Car! He was courteous, kind, professional and thorough! Best sales person I have had the opportunity to work with! I wish all of my car purchases over the years were this easy! Go Bell Ford! Awesome Dealership! Ask for Courtney! He will take great care of you! read more

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Been coming here since 2018. Best service. Bell has been taking car of both of my vehicles, will not take them anywhere else. Highly recommend, Adam Bernardini, helps us with everything vehicle related. He helped us break things up into manageable future services. He makes sure we are safe on the road at all times. If your looking for a great place, with caring people, and clean facility who respect your time and money, come give them a try...ask for Adam in the Service Department.​​ read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

Dwayne houser in parts is the best. Sold me the correct part the first time and got my car back on the road . My sales invoice 493802 read more

It would be a 10/10 if I could. I appreciate and want to thank both Zach and Cory and their efforts in getting me into my new Ford Escape. They were both professional, caring and understanding of my situation, and didn't want to sleaze me into a purchase rather base the parameters of what worked for me and explained everything so I can walk out with a good feeling. I have worked with many dealerships prior to my experience at Bell Ford, and I can say from the numerous amounts I've visited, they are miles above any other. In and out in under an hour with a new purchase. . read more

I'm not quite ready to buy but stopped by to look at some of the SUVs in stock. I currently drive a 4-door sedan and would like something bigger to accommodate a growing family. Upon arrival I was greeted by Darien who was very clean, very professional, and eager to show me the inventory. He listened to what my interests and needs were and threw out some options. The first car was a Ford Escape which was okay, but not "the one". He then went and brought a Ford Expedition and I instantly fell in love with the car. It's beautiful. I originally wanted a VW Atlas or Tigan but after my visit, Darien may have changed my mind. I look forward to doing business with him soon. read more

Typical US car dealers who just want to loot customers. They stick to you like glue to get their vehicles sold out. My vehicle front bumber just popped out while taking reverse from parking lot barrier. And Bell Ford gave estimates of $600 telling that 2 parts needs to be replaced. I showed it to private service center and they popped back in by charging $20. I specifically asked them if any part is damaged and they said nothing , it just came out. Another example- I went for a factory recall of air bag replacement and they said they tend to keep recalled vehicle for 5-6 hours , so i called my fried to pick me from showroom. But when i reached back home , within 1 hour i got call from same guy that vehicle is ready. There was no consideration for the customer on first time ask. Their service really sucks. read more

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My husband and I purchased a used vehicle from Bell Ford this weekend and we could not believe how awesome everyone was it's as if we walked into the Twilight Zone! our Sales guy Clay Smith was amazing and really went above and beyond truly no words! and his supervisor last name Teen WOW!!! Zach in Finance was out of this world as with how smooth he went through our finance paperwork effortlessly a true Pro and Harley the GM forget about it he was totally the man! they all knocked it out of this world! I'm totally going to go back and I recommend anyone needing a used or a new for that matter car go there! Monica / Ben read more

Went bell ford and found what I was looking for. Adam was helpful and friendly and didn't feel like i was being upsold on anything. will considered them again for future purchases. read more

Bell Ford - Car Dealers Near Me - Phoenix, Arizona

TLDR: They crashed my car while replacing the battery and didn't bother to tell me. They tried to do "customer service" by asking they could redeem themselves, and then ignoring my response. Oh, and they reported the damage to CarFax. Took my car to get a battery replacement here since the car is under Ford's warranty. Thought to myself, no big deal, shouldn't take more than a few hours, maybe a day. The dealership isn't too far from my house and they probably know how to change a car battery since AAA did it in my garage in under 20 minutes. Wrong. My service rep, Smith, told me he would call first thing in the morning so I should expect to have my car ready when they open. Ok, I don't want to miss Smith's call in the morning so I set my alarm for 6:30am, awaiting his call. Time flies by, I'm up bright eyed and bushy tailed, 11am comes. I give the dealership a call and they tell me that my friend Smith is busy and will call me back. Now i'm sure Smith is a busy guy and that he's doing the world a huge favor by tending to the needs of his various upstanding customers, so I wait. It's 1pm the next day since I took my car in to get a battery replacement. I call the dealership once more, hoping to reach this elusive Smith fella. I get patched through to Lynn, their service manager. He seems distraught that no one has bothered to tell me that crashed my $45,000 Mustang and that they're currently looking for replacement parts. Cool joke, Lynn. I told him that it's about 2 months too late for an April Fools Day joke attempt. But he was serious. I get picked up to go to the dealership to see what they did to my car. When I get there, everyone is smiling, acting like that it was no big deal that they crashed a car I had for only 5 months. I finally meet Lynn and he is the only one that seems genuinely sorry and upfront about what had happened to my car. He apologizes sincerely and tries to reassure me that they will fix my car and that nothing will appear on my CarFax report. Then I finally see Smith and he is all smiles. I ask him why he didn't call me during the morning or return my call. He replies, "it's not my responsibility, our manager should have contacted you." My guy, you're the only one who gave me your contact information and told me to expect a call at 7am. Then this guy gives me a compliment on my shoes. Yes, they're the Travis Scott 1's and they are expensive, but not as expensive as the car you just crashed. Anyway. They get the battery in, car bumper replaced. Had me get a rental car in the meantime. The whole ordeal took almost 4 days. Lynn, the service manager asks a disembodied voice in the service corral if the damage would show up on my CarFax report. The voice says, no. I am assured and I tell Lynn and the gang not to worry about it, no harm done. One Month Later. (Writing a gosh-darn chapter book at this point) I get a call from Kimberly Lucas from Bell Ford customer service. Miss Lucas informs me that she is deeply sorry about what happened to my car during my routine battery replacement and that she would like to regain my business by getting me a discount on car detailing or a new set of tires. I ask about the tires (Cup Sport 4's aren't cheap and I could use another set). She says she will email me to ask about the fitment of the tires. Sure enough, I get the email about 3 hours later and I respond within the hour with my tires size and hopefully they can get me a set of All-weather tires, not the expensive summer tires my car already has (trying to take it easy on ol' Bell Ford). 8 days pass. Well, no reply from Kimberly Lucas. I think to myself, O golly, this situation seems familiar. A representative from Bell Ford tells me to expect to be contacted and after a long time of not being contacted, I have to be the one to contact them. I send Miss Lucas an email on the following Wednesday, she responds later in the day saying that she was on vacation and she couldn't respond on Monday. Well, I learned in kindergarten that there are 7 days in a week and that Tuesday is the 2nd or 3rd day depending on if you start on Sunday or Monday if you count or don't count the Lord's day. So there was the previous Wednesday, Thursday, and Friday that she could have contacted me, or even if she returned to work the day I emailed her, she could have emailed me first. But no, I had to look like a chump and double message her before she messages me. She not only informs me that she hadn't heard about any discounts on the tires that she tried to use to regain my business, but that the damage had been reflected on my CarFax report (see attached). It's been over a month since I sent my car in to get a new battery under warranty. I left with a damage report on my car and an email chain of empty promises. If you do decide to come to Bell Ford, get ready to write your own short story, this has been mine. Thank you for your time. read more

Bell Ford - They changed my car's battery and then gave me a gift of crashing my car and reporting the incident. Must be part of their loyalty program. - Car Dealers Near Me - Phoenix, Arizona

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I brought my 2022 Ford Escape SEL in for warranty work & was pleasantly surprised by the prompt & attentive service I was provided by Shannon, Adam & all the folks in the service department of Bell Ford. I had 2 new rear shocks installed at no charge & they even washed my vehicle and did a complimentary multipoint inspection. Bravo to Bell Ford! read more

Explain to me how a newer vehile that only has 26k miles on it has to have 2 new tires replaced because of a tread issue? There is a general consensus that most tires should be inspected, if not replaced, at about six yearsshould be absolutely be swapped out after 10 years, regardless of how much tread they have left. How Many Miles Should Tires Last? Your tires should last 50,000 to 60,000 I smell a scam and a fraud with Bell ford selling LEMONS! read more

My Lord please don't come here. Scam scam scam alert!!!!! I payed $207 for a diagnostic test which is insane in its self. Lyle comes back and tells me I need $2100 in repairs. I need spark plugs, boot , gaskets . LISTEN TO ME PLEEEEEEASE . I replaced all these before I sent in to them . I repeat!! I REPLACED EVERYTHING THEY SAID THAT NEEDS REPLACING. God in heaven how long do we have to deal with dishonesty . I pray you see this before it's to late. read more

Bell Ford - Do yo - Car Dealers Near Me - Phoenix, Arizona

I put in aftermarket turn signal controls, which ended up shorting and taking out my entire wiring harness. I own that, and paid to have it replaced in my 04 Mustang. The assistant service manager asked to not have my alarm system not hooked back up. I approved that, but they did not inform me that this would impact my door locks and trunk lock. I am also now having speaker issues, the left channel is shorting out and they did not hook my cruise control back up. All of these were working just fine, even after the short. I have attempted to contact the service manager and have had no response back for four days. This is unacceptable. I was taking all my work to Bell Ford for six years now, but will never use them again. No communication, no professionalism. read more

Great customer service, great people! Darien and Joe are amazing and patient! Thank you for the great hospitality.

This service department is incompetent and staffed by clowns. They had my car for 4 days and never called me back. Then I called them and they told me it would cost me $800 for them to look for the issue - NOT FIX IT - BUT $800 to look at it!!!! Completely incompetent and a total thieves! read more

First time at a dealership and my experience was amazing!! All the dealers I met had the best customer service and attitude. My dealer Shan, was the sweetest lady I've ever met and blessed me with my beautiful car today. She was so understanding and so nice. Definitely going to stick with them!!! read more

Alex and Dana were great professionals made for a great car buying experience... well done Bell Ford

So I used to own a Buick and there service department was top notch. I haven't been as impressed with Ford. I'd just started a new job recently and my battery died in a parking lot of CVS. After receiving a jump I was told I should replace the battery right away. I took it to Bell Rd and explained what time I had to be at work and was told it shouldn't be a problem. Well as it turned out I wasn't given correct info and sure enough had to throw a fit and alert my bosses I wouldn't be on time. I appreciated the free snack bar since I didn't have time for any dinner. I would have appreciated an offer of a ride to work or even better a car that was ready when it was supposed to be ready. Don't even get me started on how they overcharged me! read more