Terrible, terrible customer service. We scheduled them to come and they gave us a 4 hour window that they were supposed to come. During that window I called 3 times to get an update, any potential ETA. The people answering the phones promised they would escalate the issue and contact their dispatcher and someone would call me immediately. Two hours later, still no call, no update, and no show. They couldn't make a 4 hour window and when I asked when they might arrive after that window, no answer could be given. Don't waste your time. read more

ARS A/C repair service has really gone down hill. Told me I had to wait DAYS for them to repair my A/C. So today was the scheduled day and the service clown that is scheduled to do the repair sends one text message and without an instant response skips me and moves on. Now I can't get them to schedule a repair or even bother to have a dispatcher call me back. So after days of waiting I STILL can't get them to bother with even looking at the AC which is totally broken. Basically they don't at all about customer service I have been dealing with them for years and I can honestly say you are better off finding some other company that might bother to show up. read more

This is the second time that my A/C went out on me since we replace the whole unit inside and out and the A/C was replace in June 2025 and in July my A/C froze from the inside and it was freaking hot in my house and I had to work that night and they keep on changing the time that they would come by and the time they did show up it was around 5 pm and found out the my thermostat was not working so he replace it with another and that the next the some one will come out and bring the right one. So now we r in August and now my A/C is not working again and we called in the service and someone came out on a Sunday and said that he could not fix it cause the blower went out and that he did not have one on him so he place a work order and we have the email that said that then needed to be here asap for the next day. So on Monday they told my husband that they will be out between 8 am to 12 pm but since I work overnight I got off a little bit late so he called them and asked they if they could show up after 10 am so 10 am came nothing and then they said 12 - 4 pm that someone will be out so around 4 my husband calls and they said that he got tied up with another client and that he will be here shortly then we look into our email again and they said between 6-8 pm will guess what no one should up at all and the worst part of this that we never got a phone call to me or my husband through out the whole day so how poor is their customer service is I think its very poorly because we live in Texas and the summer is brutal so we had to go by two A/C units for our house and believe me I will get them reimbursed back to me. So today is Tuesday let see how long it will take them to come over to fix it. read more

I've been a customer of ARS Rescue Rooter for about 15 years. After this last service, they have lost my business forever. For the longest time, ARS had been the Gold Standard when it came to service in the Austin area. Their breadth of service enabled them to fix nearly any problems that arose with homeownership. Having one company that could do it all simplified things greatly. Until June 2020. We had a burst main water line at our house. This required the leak to be located, a dig crew coming out to dig a trench to install a new main water line, the actual repair and finally the dig crew returning to fill the trench back in. At first, things went sort of well - the leak was found, the dig crew came out two days later (this was over a weekend) and the fix was applied. Then.... Nothing for almost a week. I had to call to see what the hold up was and was patched through to the dig team manager who said that they were waiting on an inspection. The whole lack of communication was frustrating throughout. The dig team finally showed back up to fill everything back in after a week of inactivity, killing portions of our landscaping unnecessarily. Some of the issues we experienced on this call: * The plumber would simply walk into the house without knocking, Repeatedly. Really? SMH * There was no further communication after the plumber was dispatched. Everything was based on his word and his projected timeline which fell apart. The complete lack of ownership of our case began to give off the feel that they had forgotten about us and that our subsequent call was the only thing that spurred them to action. Cough... Cough... Is this thing on? * They refused to work with our household insurance, instead wanting us to pay upfront and then settle with the insurance afterwards. You can imagine the expense. * The loss of landscaping from the inactivity is hard to stomach. Some plants were uprooted, then simply left laying about to die, root balls exposed. Other plants were simply covered up by the dug out dirt for over a week, killing them. Irrigation pipes were somehow left exposed in the air. Shoddy work all around. * The final visit from the dig team was incomplete. Large holes were unfilled with a mound of dirt just sitting there. I'll do it myself - what was I paying these guys for again? * The final insult was their "We Care" follow up survey. They took so long to finish this job that their survey had expired! They really do care about the voice of the customer -but, you know, technology... My final recommendation is to avoid ARS at all costs. Just because they have those fancy painted vans running around doesn't mean they provide quality service anymore. read more

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They offered a free HVAC checkup. I was given a "2PM to 6PM" window. Put stuff on hold and waited around for the call/service. 6PM and nothing.... From reading the other reviews now, I'm kind of glad they didnt even bother to show. First impressions last a loooong time. read more

The Home Depot $29 tuneup promotion is simply a ploy for ARS to come to your house to find worst case scenario problems to sell you an overpriced system - and with a better price if done NOW! It's an obvious joke. They failed before they showed up. The "12-4" timeframe was 5:15 after calling for an ETA after waiting all day. Then, the salesman threw out his rubber gloves in the street & didn't bother to consider a trash can. Thirdly, I can't get them to email the assessment report with the data they supposedly gathered when they assessed my HVAC system. "They sent it", "maybe the wrong email", "check your junk folder" , "they're sending it now", "it's not in the system, 'I'll call the technician now".... It's a joke over there and never will I let them do anything at my house. read more

I only worked with ARS because of home depot purchase of central AC unit. Today I called because I smelled wire burning from the attic area. My husband went to the attic, hear sparks and could see a visible burn mark on the box. The scheduler was rude almost from the beginning of the conversation. The scheduler yelled at me repeatedly stating they can come out July 6 or not at ALL. Now I'm trying to explain to her that I'm afraid of my house burning down because an installer error but she stated to me you don't want me to tell you what you can do. Now in order to be seen as a priority customer I need to pay for this $10 a month plan or $180 plan. And because of the extreme heat and their business schedule (which I understand) I may be seen next day after speaking with the third scheduler. I asked if I had another company come out will I be reimbursed and the answer to that is I'm just the scheduler. I spoke with three different schedule just to get a little help. And I asked for a supervisor and even asked for Rene from Quality to be emailed to contact me. I was told very rudely she will not contact until 3-5 business days. I ask for a manager or supervisor. I was told there is no one for me to speak too. Ok, the Technician Ricky Rodriguez came over to fix the problem same day after paying the $180 bucks and he is just as rude as the scheduler. My husband was asked Ricky why did we experience the burn out of this item and he looked at my husband then stated I'm not here to argue with you. And I'm not Houdini. I can not answer that for you. These things just happened. Man what a experience I tell from start to finish terrible. I guess asking questions offended him. This has been the most rude and unprofessional experience ever. They charge the $180 twice. I can't believe this. Will this nightmare end? That's $360 for the one year plan that I was told was $180 and of course no one is answering the phone. read more

ARS Rescue Rooter - The picture of the burnt mark on the box - Plumbing Near Me - Austin, Texas

Great job, ARS! Our old AC unit started failing (loudly.) We have a maintenance contract with ARS, and for many years we have depended on them to keep our house cool in this 100+ Texas heat. I called first thing in the morning, and by noon, Peter Wabbel was there to assess the problem. Peter is very efficient & skilled; we have known him for a long time and we trust him. He priced what it would take to replace the coil fan, and then offered to have another ARS team member come by to tell us about the latest HVAC systems. By later the same day, JP Schaub came to discuss our options for a new system. Both Peter and JP did a great job--pleasant, thorough, informative-- helping us decide what to do. For install, Javier and Miguel were very intelligent, friendly, and hard-working. I double-check a lot (e.g. did they put in the right kind of coil?) and everything was done with accuracy and efficiency. It's hot in Texas, and we depend on ARS to keep us cool. Great team. Thank you! read more

Avoid this company at all costs..... My hot water heater was leaking slightly and considering I have not had to deal with this before went to Lowe's in Leander Texas and talked to a customer service rep who told me that I needed to go online and request service for a hot water heater...and so I did. After going through Lowe's website and filling out the appropriate form, it was not long before I received a call from ARS/Rescue Rooter. They said they would send someone out and they did although late. Upon arriving to my home and showing him the hot water heater, he immediately started to try and sell me a tankless hot water heater for $8K dollars. I immediately said, please don't try and sell me anything what I want is a quote for a replacement tank hot water heater. He immediately responded with $3400.00. I was shocked by the price of a 50 gal hot water heater. I said, that's ridiculous and he said $700 for hot water heater and $1500 for labor but would not tell me what the rest of the amount was for. I told him I would obtain other quotes but please email me a quote (which I never received). Closed garage went into the house and a few minutes later (he never left) came back to the door and then told me he could do it for $2700.00. Again, he said $700.00 for hot water heater, 1500.00 for labor. I said what was the $500.00 for and he said disposal and many other things. I said I would like a breakdown quote of all costs/charges and said (and I quote)....I can not give you that. I said, well no thank you and that was the end of it. I called other companies. Here we are as a community trusting Lowes with providing us with respectable, professional and quality service vendors and this is who they are allowing as a provider and when you do that, your name Lowe's is attached. So not only is the vendor bad so is Lowes. That alone has made me stop doing business with Lowes in the future. ARS are scam artists and in my eyes stealing from those who possibly do not know any better. What a rip off. Greedy I have already contacted Lowe's corporate about allowing ARS on their list as a service provider...doubt it will do any good but intend on getting this bit of information to all other social media platforms. ARS already has very bad reviews...so here is another nail for that box you've put yourself into read more

I had left a positive review for this company on 8/3/23 however since then, things and service has drastically changed! BTW I believe ARS only copies the good reviews from Google to their website. Buyer beware! This company has no direct number to anyone in Austin, Tx and I cannot get a call back from the plumbing manager, Mike Rios, to discuss a $20,000 quote I received yesterday. The guy who came out last week didn't end up fixing our issue and charged $200 to auger (unclog) the toilet. The next day it backed up again, so he fixed nothing! The $20k quote is to replace 75ft of sewer line in the yard! Its nit under foundation, its in the yard!! OUTRAGEOUS PRICE GOUGING! I originally called using their $83 coupon for unclogging our sewer line or it's free and ended up paying $200 to unclog (supposedly) the toilet. When it was all said and done with cameras, the issue is in the sewer line, not the toilet. They owe me $200 since the issue wasn't my toilet and Andrew Made it out to be the toilet. When Samuel and Steven came yesterday 8/9 we def have a belly (sag) in our sewer line but there is no way in hell we're paying them $20k to dig up the sewer line and reattach the pipe and replace where it's sagging! Yes it's hot outside but that should not be reflected in the price of the job. That's their job, to dig and unclog shit! Still waiting for Mike Rios, plumbing manager in Austin, supposedly, to call me back to discuss. So sneaky that I get a call center in Orlando, FL every time I try to call the local number. That center is NO help! Oh and to add to the fiasco, Samuel called me 8/4 to schedule him coming out on 8/7, he was a no show. When I called 8/8 to see what happened they said the appt was for 8/8. About an hour later I got a call apologizing for the tech missing my appt on Monday and I could reschedule 8/9 or 8/10. He finally showed up 8/9 and gave that $20k quote. You are not supposed to round up prices to the nearest $10k!! Update: The response ARS gave below is the "cut & paste" of the one they give everyone with bad reviews. I'm sure that line of help is a dead end! To ARS: Spell out your customer service help in writing! We're all tired of contacting you. Say it right here if you're the least bit honest! read more

STAY AWAY FROM ARS! $2800 to install a $500 water heater? I even took the old one out previously. So I bought the water heater booster you said is usually $1,000, but you can give to me for $500. I looked it up, and it's no more than $299. So you're still charging $2,000 for labor? That's insane! You lied straight to my face. You robbed me. Here's why you robbed me. First off you charged my new Lowe's card for work that wasn't even done yet. I don't like that. Now I'm trying to get home warranty to pay a portion but you charged me too early, and I'm going to need a refunded amount. Your guy didn't show up, call or text the day he was supposed to come out. Then he came the next day, the morning of Thanksgiving. He installed the water heater, then wanted me to sign something to acknowledge the work was done. But the work wasn't done. I wanted a shut-off valve installed on the hot side, but he didn't do that. The booster wasn't there. He said it wasn't on the work order. He had to get someone to bring him a booster. So now, he had to fix these mistakes which took another hour and made us late going to a thanksgiving party. It's just one thing after another. Now the hot pipe from the wall is leaking because your professional installer didn't clean the old paint off the copper pipe before adding a union going into the booster. It's dripping slowly. I'm so angry that I don't want you to come fix it because you'll only make things worse! I don't want to deal with you people ever again! You did everything wrong! Horrible company, horrible service. STAY AWAY FROM ARS! read more

INFURIATING EXPERIENCE ZERO STARS!! Our air conditioner broke this week during a heat wave and we called ARS and were told they could come out the next day (Wednesday) and gave us a four hour timeframe to wait. Two hours after the end of the four hour time frame, I called them and they told me they had tried to reach out to us, but our number had been disconnected. When I asked them which number they called, they replied to me with a completely different number! Keep in mind that they had sent us a text reminder of the appointment on the correct phone number. So that was the first red flag. They promised they would be out the following morning and we'd be one of the first calls between eight and noon. So we cancelled work AGAIN and waited. They didn't show up again!! I called at 1pm and they said they would escalate it to dispatch and that the repair man Jose would be coming out soon. We waited two more hours with nothing. I called them back. They said they had escalated to dispatch and at this point I knew that was a flat out lie. Another day wasted of precious PTO. So we canceled the service and went on the hunt for someone else. It's currently Friday afternoon and the clown circus at ARS just called me to tell me that they were running late and that they would let us know when they'd be at our house within 30 minutes. When I told ARS that I had canceled the appointment on Thursday because they kept us waiting with no-shows for two days, The lady got testy and told me that they had never had us on the calendar for Wednesday or Thursday. Only Friday. What in the world??? How companies can get away with such horrendous customer service and scheduling systems is mind blowing. These people have no business being in business. NONE. If I treated my clients the way they treated us this week, I wouldn't have any clients. And these people don't deserve to have any clients either. They need to shut down and get out of town. Total scam that cost me time and money. I should send them an invoice for wasting two days of my life as I sat in my muggy house. read more

I bought a new water softening system, and new faucet and disposal for the kitchen. For installation, of course my first thought was ARS as they did such a great job with installing the AC. It took most part of the day to get it all done, but was very impressed with the technician, Sean- he got it all done and did a great job! The cost took away my breath a little, but it makes it easier to know that they stand by their work and its under warranty ... Thank you ARS once again- and to Sean who is very polite, professional, and knows what he is doing! Thanks to y'all, the plumbing will last a little longer- and the water tastes 100% better here in Del Valle at this house... read more

STAY AWAY, horrible company with VERY deceptive sales tactics and doesn't stand behind their work. Over paid by more than 50% for a new AC unit because it was summer and it was for a rental unit and the salesman pulled out brochures claiming 5 years parts and service warranty and even relocation reimbursement for my tenants, so I thought it was worth the extra costs, only to be given a different contract at install that had none of that in it. My fault for not reading the contract I guess. The unit breaks 1 week later and the company claimed it was from paint overspray when NO PAINT SPRAYER was ever used in the house and they "threw away the filter" before showing it to me. When confronted with this information the tech changed his story and said it might be the TXV valve but that if that was the issue it would be covered under warranty. So 2 years later unit stop working and TXV valve is likely culprit and it will cost $1,800 in labor to replace, which is when I found out about the bait and switch from the salesman. Called to try and talk with company and no one will return calls. I can't recommend them any less. read more

I've been an ARS customer for 20 plus years. Mostly in Houston. As a real estate broker I consistently recommended them to my clients for fast estimates and service. Over the years, they've helped me personally with new HVAC systems, plumbing, etc...I recently moved to Austin and recommended them to my landlord. They have now cancelled my maintenance appointment 3 times with no notice, which required me to leave work early 3 times. I will never refer them again. read more

Our hot water heater went out Monday (9/26). Got a new one from Home Deposit at 9am Tuesday and they have a contract with ARS to install same day if you call before noon. Hubs called at 9:40am for the first time. He called 6 additional times (largely hourly all day long) and kept being put off. We will have someone call you, they will still get to you, and more excuses. At 5:15p, dispatch said they couldn't get to us until the next day. So much for same day installation... Well, we replaced it ourselves - helps to have a handy husband. Likely saved ourselves a ton of money too. Don't count on same day service or even the courtesy of a call back with these folks. read more

I wish I could do no star. They did a good job installing my HVAC unit in 2023, but things have gone to shit. I pay a monthly fee to be a "Member" which is supposed to give me twice yearly check ups and expedited service. I scheduled a check up 3 weeks ago and got the usual 4 hour window appointment time. On that day, while I was home waiting, they called to say that they had to cancel my appointment because it was raining and I needed to reschedule. ok, understandable. they gave me a new appointment 2 weeks out, which was last Monday. I again take off and sit at home waiting and I get a message that they need me to reschedule again because they over booked. Not ok. I have made 8 calls since Monday, left 2 messages with their so- called customer care person (whose voicemail says she will return calls within 24 hours. A lie) and have not been able to get a hold of anyone beyond their national call center. meanwhile they charged my credit card the monthly member fee today for a service I am clearly not getting. I am really regretting using this company and will be looking for someone else to do the twice yearly check ups and other work. if they don't refund my member fees I will also be reporting them for fraud. read more

Signed up for a AC tune up. They called me the day before it was to be completed to say they overbooked AC tune ups and would not complete the appointment. Bro, you already failed before you started? Lmfao. Just like all the other radio and TV advertised AC and plumbers: garbage. read more

RUN AWAY! First, the company has horrible outsourced call center. They promised a date for an appointment, then no showed and never called me back to reschedule. I had to call them every time, like I was their mom, to ensure they were coming. They then rescheduled AGAIN! All during 100+ degree temps. Finally, they promised to waive the fee for the visit, which they had no authority to do! Liars! When they finally showed up (later than the window), he took 5 minutes to look at the unit. Then, this tech tried to charge me $2500 for replacing a compressor. Thankfully my husband challenged that, and we had someone else come 2 hours later from another company that charged us $100 for a new capacitor. He replaced within 10 minutes and issue solved! Last, I made a review before (which is mysteriously missing). Someone replied and told me to reach out to Renee for customer service. I did. Renee looked everything up and said that she had no record of the tech getting paid the service fee. Maybe he pocketed it? So she assured me I would be refunded (since he not only did nothing for 5 minutes, but his diagnosis was lazy and WRONG!). However, it is now 2 months forward, no refund. No nothing! Worst company ever! read more

ARS had a simple job. Install two toilets on tile floors. They royally screwed up the first attempt, wedging one toilet, claiming it rocked. Terrible caulking job, where you could see the wedges sticking out. I called them back out to reinstall the one toilet to remove the wedge (which they never asked permission before wedging the toilet). Toilet did NOT rock without the wedge. Caulking job was sloppy again, and when I raised concerns, the installer said to call his manager, that he was finished. ARS did not return my three calls for a remedy; I finally secured a refund from Lowe's, who contracted them for the work. Do not use them for any service, or you will regret choosing them read more

About four months ago, I called Rescue Rooter and left a card with my mother. The technician came and told my 70-year-old mother that she needed a ring underneath the toilet to explain water on the floor. She was charged $520 for a 20-minute job that required a $10 part. A few days ago, the toilet had the same issue again. The technician came and said it was not the same problem, but that rusted parts were the issue. $225 later. ARS contracts out their work; they are essentially a call center. I have used ARS in the past, and the pricing wasn't excessive. Perhaps they had their own technicians then. Lesson learned. read more

Called on Monday and set up an appointment for Tuesday afternoon. ARS called on Tuesday morning saying they had to reschedule for the next day. Ok. So scheduled for Wednesday afternoon. I called late morning, was told I was on the schedule for 12 to 4pm. Called at 2pm to see when they might be coming, was told they would not be coming today. Well, when can you come? Answer: next week. My kitchen sink is not draining at all, cannot do the dishes, and these guys are telling me they are coming, and then don't show. I cancelled the service call, this is not a business to deal with. read more

Not reliable, scheduled to perform maintenance on my ac. They said will be there between 8-12 am but they never showed up! Then they said they were busy, scheduled the next day 9-12 but they never showed up again!! I will never use their services. read more

Went through Lowes to get a water heater replacement in. Same day, ARS came out to quote: Total Installation Labor Gas Tank Water Heater: 40-GAL 6YR LP TALL WH (Model G6-T4036PVR): A.O. Smith 1325050 Expansion Tank Drip Pan Extended Protection Plan: No Extended Protection Plan Garage Miscellaneous Material 1325050 Material Permit Subtotal $2,475.00 I was told by the gentleman that performed the quote that the "Permit" section and "Garage" section were for work that needed doing to make room for the Expansion Tank (legally required). This work would also be guaranteed. Ok, cool. The fine print stated payment would be due after completion of the project, which he also stated wasn't true because I needed to secure parts and permits to complete the project. I was out of hot water, with a potential gas leak sitting in my garage, so I signed away $2500 and went back to WFH. Saw the water heater was 680 or so, and all the parts needed came up to about $900 with tax and delivery on my own. Mistake 1. Didn't notice how there's no itemized listing / price breakdown. Two days went by because nobody in Austin's Lowes had the Water Heater I needed. They ended up getting it from Round Rock and showing up Wednesday (same day install. hah.) After the work was done, I noticed they were able to fit the expansion tank in the enclosure in my garage without any other work. What happened to the $2500 price tag, the permits required, my copies of them? Any changes to be made? The workmen stated "They'll get ahold of you." I asked who. "Lowes...?" They left with my busted water heater and I could bathe comfortably again. I called Lowes and was hung up on after explaining my issue with undelivered, promised work, permits, and followup. I called Lowes again and was warm transferred to ARS's customer service. They had the permit coordinator call me back. "You didn't need any permits because you're in unincorporated Travis County." they say, and I ask about the pre-paid permit work I was told was needed prior to the work starting. "If the salesman stated the price was all-inclusive, and you've got a question with the deliverables, I'd take this up with accounting. I'll get them to call you." Mistake 2: That was a salesman, not a licensed inspector, or anybody that could prove they could state they knew how to navigate law. Misrepresented and didn't question it much. Never got that call back from accounting. Go somewhere else. They lie through their teeth. read more

I have absolutely zero idea why ARS has such bad reviews. Went through Home Depot to have my water heater replaced. They were quick to come look, gave me options with no pressure at all. Because of the not so great reviews I had a highly rated company come and give me a quote. They were friendly but didn't look at my device/situation which may have made me feel more comfortable or come by the time I ask for and told was okay. They just gave me three quotes from just walking around my house when I wasn't home to even speak to anyone. AND twice the price for the same service. ARS was prompt, extremely friendly, affordable, and did a fantastic job replacing my water heater. Highly recommend! Thanks guys!! read more

DO NOT USE ARS/Rescue Rooter for ANYTHING you cannot see - like plumbing drains in your yard!!! The City of Austin (30 years ago) had come into the neighborhood and planted trees. At the time, my wife was a divorced mom and said "sure, thanks, plant a tree in the front yard". And they did . . three feet behind the water meter . . and, as it turns out, three feet from the waste line!! Three years ago (2020) we had ARS come look at our waste drain to the street and run their Rooter through the accumulated roots which had broken through the joints. $900 later, we were told we would have no more problems. Until September 2023!! We have them out again. They run their Rooter again and then tell us they will have to dig it up again . . @ $2500?!!! While trying to decide what to do - I first called the Austin City Waste Water Department. Within a day they were here with their (much better) pipe viewing camera and we STILL HAD ROOTS?!! The City fellas brought out their 20,000 psi pump and hose and proceeded to cut all the roots out of the pipe. Their advice - NEVER call a plumber - the City will clear the roots FREE!!! Their cameras did show joints with roots showing and said we had 4 - 6 months before they would be back inside blocking the drain. So we called a group in Georgetown that our daughter uses in her commercial property leasing job and they were right out at our home the next day. I had started digging the hole to make it easier, quicker and cheaper than paying the plumbers to dig! In the hole back fill from the ARS "fix", I found remnants of a lunch including a broken soda bottle?! Since this was on top of the pipe, I knew who had left it. As to the "repaired pipe", it was a mess of small sections of 4" PVC and "fernco" (rubber) connectors. Our new guys found that one end of the rubber connector was not even covering the PVC - ROOT ENTRY! Also neither of the two PVC "repaired" connections to the existing pipe were primed nor glued?!! Roots getting through - you betcha!! We now have a well fixed drain line, a knowledgeable plumbing company to call upon and the City of Austin Waste Water Department phone number just in case we ever have another root issue - which I doubt we will!! Dennis in North Austin. read more

Do not use ARS for any of your AC/HVAC needs. We had a brand new unit installed in February and have had nothing but problems. It doesn't cool our home at all. Weve had several people out to look at it and everytime they say its fixed and it never is. This week we had someone come out and tell us the unit was installed completely wrong and needs to be completely fixed. This was 3 days ago and we still have not been contacted by ARS to fix the issue. Were pursuing getting our money back and having them take thier awful product back. We have a 1 year old baby and its been extremely difficult to manage the temperature in his room. Please take my experience as a way to save yourself from nothing but headaches from this company. read more

Home Depot contracts with ARS to do AC/HVAC service. When ARS has their 29.00 special just know these poor guys have so many calls everyday they will be late and you will wait all day regardless of your chosen window. Our tech was awsome and I really feel bad for these guys. Over booked, over worked. I think COVID really hurt the independent contractor and many had to go corporate to make ends meet. The 29.00 is a deal if you have an honest guy like we did who isn't out looking to sell you something. read more

I spoke with a rep Sunday morning 8/5 and scheduled an appointment for the same day between 10:00-2:00 the guy didn't show up or call so I called at 3:00 and spoke to another operator and he told me he didn't know what happened and rescheduled between 5:00-9:00pm nobody didn't show up or called again. Terrible service, I have no idea how this company stays in business. If I could give zero star I would have read more

We were having trouble with out AC. The problem eventually turned out to be a plumbing issue. We called for service and we were blessed to have Miguel Jimenez Jr. out to access the problem. Miguel is not only an excellent plumber, he also is a person of integrity and character. He provides you with a quote and assures the customer of work that has been done is accurate. I would encourage you to reach out to Miguel and request his service. You will not be disappointed. read more

What a joke of a company. All they want to do is make money. I had a tech come out because I was told by another company that the HVAC unit ARS installed was installed incorrectly. I made an appointment for a tech to come out and check it out. They no showed the appointment twice then showed up a day late. After the first no show appointment a tech called and told me (without looking at the system) that there was no way it was installed incorrectly and he was going to charge me for getting in my attic because it was too hot - I was already told there would be no charge since they weren't diagnosing anything. I called 4 separate times to talk to a manager about the way I was treated and told they would call me back that evening. It has been over a week with no call. I wish I never chose them to install my system in the first place. DO NOT DO BUSINESS WITH ARS!!!! read more

FYI: Went with Crows Plumbing out of Round Rock for a little over $2k including new Rheem 50 gallon (not 40 gallon) professional series natural gas water heater with Water Leak Shutoff Solenoid and Leak Pan. Work was excellent, showed up on time with masks and shoe covers and they provided and installed an all new system for less money than ARS wanted just for labor which was $2500. Attached before and after photos. read more

ARS Rescue Rooter - Gas Water Heater access - simple replacement. - Plumbing Near Me - Austin, Texas

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Customer service is some of the WORST that I have ever delt with. Its like they are on purpose ignoring your requests. On 5 occasions I requested to speak to a manager, twice with supposed escalations to management, and NEVER, not once did anyone call us to see how they could help or what was going on. When a lady finally did call us from the local office she blamed the call center for her not knowing that we wanted to speak to a manager, but after my request to her also to speak to a manager...again nothing. Three months and they never fixed the problem with our water heater so we finally went with another company and replaced it. read more

They didn't come when they said they would and I had to re-schedule. Then they charged $425 for less than an hour's work to clear a bathroom sink drain. Price gouging, plain and simple. Will not use this company again. read more

I am paying a monthly charge so that I get semi-annual tune-ups on my A/C heat pump unit. First, they spam your phone until you make the appointment probably because they want to get out and break your stuff. So, I made the appointment for a technician to do a tune-up on one of my 3 units. He arrives and tells me to turn on the unit while he looks at the compressor (which they installed 4-5 years ago). I do it and he comes back to the door and asks whether I have done it. It turns out that the breaker tripped. I reset it and he says that the family is not working. He replaces the capacitor and says it is still not working, so the motor needs to be replaced. He does not have one on the truck. Someone calls 2 days later to get someone new to the house who has no information. He looks at the motor and says it needs to be replaced but does not have one on the truck. He shows me what the cost to replace the motor would be and I almost fall over because he is only talking labor because the parts are under warranty which is $1000 with a discount. I figure it must be a huge job and I cannot.live without the A/C in Texas. He comes back the next day and spends less than an hour replacing the fan. I said that it is ridiculous given the time he took when he presents the bill based on the estimate. Even taking into account the time the first guy took, we are talking about $500/hr. This is beyond thievery. He said that they are standard charges and he cannot change them. NEVER CALL ARS. THEY RIP YOU OFF AFTER BREAKING YOUR STUFF. read more

I generally don't do reviews but I will make an exception in this case. Our water heater went out over the weekend and I contacted ARS Rescue Rooter Austin through Home Depot on Friday night. Saturday morning I received a response from their CSR and was scheduled to meet with a representative on Monday morning. Colin came out and met with me to assess my requirements for a replacement unit. He was very professional and thorough, which left me with a positive impression. He had an install slot open the next morning and I took it. Did I mention that I've been without hot water since Friday?! The company sent Nick and Corey to make the install. They were here on time and quickly went about their business. They are very good, very competent installers, and very professional. They took care to not damage my floors in going about their work. Felt fortunate to have these guys in my home to do the install. They put me at ease with the way they went about their business and how well they worked together. The install goes without an issue. When they were done they cleaned up the debri from their work. Thank you ARS Rescue Rooter Austin team for a job well done! read more

ARS should not be consulted unless it's a last resort. We used ARS for over 15 years and purchased our air conditioning system through ARS. However, ARS blew out our AC drain pipe, causing significant water damage in our walls. Of course, we gave ARS another chance. But when our AC went out, ARS unilaterally canceled four of the last five appointments without prior notice. When we attempted to complain, the ARS representative hung up on us. We tried to explain that ARS again promised to be here between 8 and 10 AM today to repair our AC. It's nearly 90 degrees in our home. Not only did this not happen, but ARS no-showed once again and never called. Sorry, but ARS should re-evaluate it's customer service or go into a new line of business. read more

Shoddy work I have called and sent emails they won't return them to fix this. Gap left by ARS Rescue Rooter new air conditioning system install. read more

ARS Rescue Rooter - Gap left by ARS Rescue Rooter air conditioning install. - Plumbing Near Me - Austin, Texas

We were looking at water heaters, Home Depot on line. A box appeared asking if we'd like to get a free quote. We figured why not, we're already talking to plumbers, easy enough to see what Home Depot offers. They sent ARS out, and all I can say is that I really feel bad for customers who aren't experienced in BS detection. Price gouging on steroids, unnecessary work involved that would totally violate your existing plumbing/electrical setup. We went with a plumber who just simply did the work required for about $3,000 less. The prettier the truck they drive, the starched shirts, the more they advertise, the awesome iPads they show you the nice pictures of water heaters on might be a sign that they've got to pay for all that cool stuff. Go old school and get someone who's real. read more

I have been a customer for several years. It is sad for me to say their scheduling is not reliable. I schedule an appointment a week ago and they gave me a time range and date. the date of the appointment they called to reschedule and gave me another time range and date. Well guess what, I was asked to re-schedule again. So, I cancelled it. They are throwing money at marketing for business and they can't even hold to their already set appointments. Not really good business strategy, specially since their competition has been trying to get my business for a long time. Well, the time to change service companies has come. read more