Working with S&D was the best decision, one I made at a time when I was wondering how I would find a plumbing company that was both competent and trustworthy. S&D restored my faith. I can't say enough about the work they did and the class with which they did it. I want to shout out Ryan, who came out and listened to my entire story patiently. How we had a clog, it was supposedly fixed by one company, but then clogged up again a few days later. How we had another company tell us that not only is our main line to the street clogged by a tree root that grew into it, but that we needed to go into all of the house pipes, tear up our entire front yard, and it would cost $43K+ (they sent us an invoice). How this large company had my wife and me totally shaken... and how we were hoping they were trying to scam us and it wasn't necessary. Ryan did his own inspection and quickly told us the house pipes were fine. There were no breaks in the house. He even offered to talk to my cousin, a plumber in MA, to explain everything to him. He was patient, knowledgable, and a pleasure to work with. We had a spot repair done the following week, where Matt came out as well to do the work with Ryan. Matt was also really helpful, friendly and informative. They didn't try to sell me on other stuff. They were efficient and clear in everything they did. S&D made it obvious that they are looking at this as a long term customer-focused relationship, not a quick and unnecessary job to take your money. Finally, Krysten in the office was also really friendly and helpful throughout the process of scheduling and paying. The last thing I will note is to BE CAREFUL with who you trust, especially among the big companies that have a goal to SELL SELL SELL, and will make what requires a smaller fix into a massive project. A potential financially life-altering project. There are real scam artists working for big plumbing companies. They lied to me over and over, then shook my hand, looked me in the eye, and sent me an invoice. My advice is to go with S&D. I am so glad I did. read more

I originally used S&D Plumbing (who were great), which was acquired by Beyond Wow and are now the worst plumbers I have ever experience. I was quoted $350 to locate a leak at my home ( 98 gallons per hour) which I thought was very high just to locate the leak. I told them OK because we needed the water turned back on. They turned off the hot water pipe that leads to my outdoor kitchen and gave me a bill for $2256.40. I was told it would cost more to fix the leak between my house and the outdoor kitchen. I said WOW!!! Now I see why they changed their name to WOW Plumbing. read more

I originally used S&D Plumbing (who were great), which was acquired by Beyond Wow and are now quite possibly the worst plumbers I have ever experience. They installed a Navian tankless water heater. Upon initial installation, the condensate line was connected incorrectly, and the drain pan wasn't sealed. As a result, it leaked all over the attic. During the post installation electrical cleanup, we realized the gas line was loose and they had to come redo the gas connections. Next, it took 4 months to coordinate the inspection, which failed because they used the incorrect size pipe on the drain line and didn't connect the exhaust correctly. At the end, they admitted the installation was performed by technicians who hadn't completed their Navian training yet. It took 5 months, many emails and many phone calls to get a simple water heater installed and inspected. They don't follow-up, don't return calls and perform poor work with untrained technicians. I'll be filing a complaint with Texas State Board of Plumbing Examiners and the BBB. read more

Firstly, I want to congratulate this business for its stellar communication. They kept in contact with me every step of the way. They were able to schedule my repair on a weekend, which was deeply appreciated. I live out of state. This property will be our retirement home sometime in the next decade, but right now we have a tenant. The lack of hot water was an urgent issue and not something that I could wait to get several quotes before acting on. Next, I had concerns about the scope of the work once the technician arrived. This property was built in 2020. The technician offered the opinion that my water heater was old and that it was typical to see this kind of breakdown given its age. I'll admit this is my first experience with a three-year-old water heater in its death throes. Maybe the builder installed sub-standard equipment, but I felt uneasy with the assessment. Especially once it was strongly recommended that I replace the unit. The quote given was $3300 for a new water heater and installation. It's a small home--less than 1500 square feet--I can't imagine the water heater was specialized enough to merit what seemed to be an inflated price. I was cautioned that by fixing only the valve more parts could break during the repair. It was a reality I would need to accept beforehand. I did. Luckily, the work was completed and the valve was replaced without further damage. The entire cost amounted to the originally quoted $513 to repair the valve. I'm told the water heater is now functional. I was provided pictures of the work and an itemized invoice. They accommodated me and fixed the appliance in a timely fashion. read more

Never felt so taken advantage of than with the cost I paid S&D to replace two $25 parts that took 30 minutes to repair. I paid over $1000. I've used them before, but this is definitely the last time. I will be in the market for a couple of water heaters in the future, and I know several neighbors in the same boat. I will definitely be taking my business elsewhere. I'll definitely encourage friends and neighbors via social media to look elsewhere. read more

I asked for a particular service recommended by the roofers that had worked on my house the previous day. The plumber convinced me that something else needed to be done, and I wanted to trust his expertise. But as soon as he was finished and he showed me photos of the work he did, I knew that it was a mistake. Basically he just undid part of the work the roofers had done and redid it, and charged over $350 for it. I confirmed this with the roofers later as well. I feel taken advantage of and scammed. read more

I am BEYOND happy I chose S & D for this job because holy moly was it a fiasco and I doubt most plumbing companies would have had the patience and kindness that they did (specifically Noah). Austin Water showed up at my door saying the leak at the street is coming from us confirmed. I said what do I now? He said "Call a plumber!" Cool. I chose S & D initially because they are family owned and had great reviews. First Raul came out to try and locate the leak, he saw the dirt was soggy not far from the street/meter and figured at that T was where the leak was. However, after a bit he hit rock (travis country, go figure) and so we had to get two quotes: one that was not to take time to locate the leak and just replace the entire line and the other for an hourly rate with the right tools to deal with the rock to locate the leak. My husband and I also felt the leak was right there and not far so chose to pay the hourly to locate the leak. The next day Raul and Noah came out to start digging up that rock. Noah had me come out one hour later with some not so great news but he did a great job explaining the whys AND I'm super glad he only spent an hour digging. They got the point where they thought the leak was and the water was coming FROM BELOW MY PIPE! Ouch. So, it likely means the leak is between that point and the house and could take hours to keep digging. We decided to replace the line at this point. Phew, okay. So the following day - seriously they were so fast and the office staff was super kind and nice on the phone keeping me aware - the digging crew came and dug up the entire line. With the dig, the pipe burst so the water was shut off a little earlier than planned, but we get it. Noah later came to the door and once again was sad news and he was super perplexed.... "Ma'am, so your water has been off for over 5 hours and I don't know how to say this but the leak is Austin Water's leak." WHAT?!?! I was furious at Austin Water. The line was already all dug up and since it broke digging up we replaced the entire line. This was Thursday. August water said they'd be out that late afternoon/evening and so Noah even sat outside out house waiting for them. They ended up cancelling last minute and said they'd be out Friday. Friday came and went.... our street has a lovely stream coming from our yard and neighbors are loving it - said no one ever. Then they said maybe the weekend, nope. Early next week, NOPE. In fact, my neighbor came out and yelled at Noah like a crazy lady and he handled it so gracefully. Austin Water FINALLY shows up Tuesday and Noah came back out since the inspector inspected the new line. They started filling back in the trench to clean up and of course gets rained out (poor guys). So they still didn't take the final payment since the job was not 100% done and came back out today to finish it. They even took the pieces of bush they had to cut off for the job. AMAZING. I can't stress enough again how awful of a situation this was and how EVERYONE was kind, empathetic, informative and helpful. 100% GO WITH S & D!!!! read more

Avoid at all costs. This and plumbing outfitters as they overcharged a colleague for a tank flush.

S & D PLUMBING was hired to clear a bathroom commode which required removal of the commode to get at the blockage. The technician who arrived to service the problem brought with him an assortment of equipment which at best had seen better days. He moved to do what was requested of him and then we got into a semantics discussion of what "CLEAR" means. Unfortunately, this plumbing company defines "CLEAR" as simply restoring some flow. Not actually removing the obstruction. He spent a bit of time scoping the piping to determine what the obstruction was. He then proceeds to secure a ROTO ROUTER to remove the obstruction. This is what I thought I was paying for. Unfortunately, the ROTO ROOTER was broken, NOT USABLE. Sans, having the proper equipment he used the scope to restore the flow but did not solve the basic problem. REMOVAL OF THE OBSTRUCTION. He then informed me that we should not use the commode since it would most likely block up again under normal usage. Having restored the drainage (never having cleared the blockage) he collected his equipment, received payment and left; it was evening. The next morning, I called the office to discuss the work done. They acknowledged that it was a problem and sent out the technician again (with some marginally workable equipment) to complete the job. He explained that there would be an additional charge to complete what needed to be done (CLEAR THE DRAIN OF BLOCKAGE). After a bit of discussion regarding exactly what my expectations were, we agreed on an additional sum for him to complete the work. To complete the work, he had to re-prep the area, remove the commode, set up his equipment etc. This was time consuming and replicated what he did the previous day. In a nutshell, 3 hours later and a day late he accomplished what could have been accomplished initially. The cost to me for removal of the obstruction was about $2000. We are a couple in our 80's, do I think I was taken advantage of YES. I do not normally respond to requests for review of service; however, I think that any future customer needs to be aware of who and what they are dealing with. THIS IS NOT A COMPANY I WOULD RECOMMEND FOR PLUMBING SERVICE. H REITER LAGO VISTA TEXAS APRIL 8, 2023. read more

We are in the process of selling our home. There was a minor issue with the water pressure. Our realtor suggested S&D and we were very happy with the results. The technician (Dustin) came on time and walked me through the issue. Thankfully it was one simple valve to be replaced. He took care of it that day and worked to put the yard back as neatly as possible. The pricing was fair and the work was done well - the issue is resolved. As well, the next day the office staff called to check up with me and be sure I was satisfied. That is a nice touch. Definitely recommended. read more

I had a water heater pilot light would not stay lit. S & D went out and wanted to charge $250 to diagnose the problem. The water heater is 10 years old so I asked for a quote for a new one. His quote was $4300 to replace a 40 gallon Natural gas water heater($650 at homedepot). I told him to get out that is over twice what it should cost! I am a Property manager and have had many water heaters replaced over the lst 20+ years. Do not trust these guys they apparently thought I was as novice that did not know what a water heater should cost. read more

We needed to do a full repipe of the ground floor, and a friend recommended S&D. I'm so glad they did. Their bid was not the cheapest, but it was in the same ballpark as the others. The deciding factor for me was the demeanor and knowledge that Melvin showed on the initial visit to prepare the quote. Once the job started, his team of Nick and Lorenzo did a fantastic job - Nick kept me informed every step of the way and they were very thorough and clean in their work. As a final touch, they came out on Friday before the big freeze to hand-fill the trench for the new water inlet. This combined with the great job Nick did on insulation, helped keep our pipes from busting. S&D are definitely my go-to guys for any future plumbing needs. read more

Should have disclosed the pricing upfront on the phone. 10 minute leak detection cost me $475. They are ridiculous.

First get your estimate in writing on paper. All our transactions were on their tablet. Do NOT pay for the VIP Loyalty Club it is a rip off. In Mid November 2022 our Ranier instantaneous gas water heater (installed 2013) was requiring constant resets. We had done the annual vinegar descales of this unit. We were going to do another descale but one of the inline filters was fused in place and we did not have the tool to remove it without it's destruction. We called S&D and explained the situation. The tech came out did a descale using THEIR solution and could NOT get the inline filter out and in the process stripped it out. Charged me $354.53 (which included a $50 deduction for being seniors). The descale did not work and the unit still required constant resets. When we called them back and said it was not fixed they suggested replacing the unit. We agreed but required that they replace the 2013 unit with a slightly older unit (from 2012) we had in storage that was on the house at the time of a house fire in 2013 and Ranier would not continue the guarantee (it was near the fire not IN the fire). We had a discussion of $1500 for the job AND that we would be given the $149 VIP Loyalty Club for free. The job was to remove the old unit and bolt on and reconnect gas, cold & hot water lines to the "new" unit. The technician came out a week later and did the job and a added a "free" descale. The internal electronic control unit WAS NOT changed. Basically unplug the old unit and plug in the new plus descale. This took about 5 hours. I received my CC bill on 12/17 and found I had been charged $2520.52 for the job. When I asked for an invoice and finally received it by email found we had been charged 2370.53 for the work and $149 for the "free" VIP Loyalty Club. I then checked my text "receipts" from the date of the work and found the same $2520.52. $500/hr is a bit excessive. I admit I did not specifically examine the texted electronic estimate and receipt I signed but think I would have noticed $2500 versus a $1500 charge on the tablet invoice. We have called, texted and emailed multiple times since 12/19 to have a discussion about the charges and have been ignored, hung up on, and dismissed with "there is no one currently in the business office to assist you". I did get one call back from the technician when I was out of town and had told them specifically to call my husband's number. So much for VIP Loyalty Club . . . read more

Flex line replacement cost close to $600. Try to up sell a replacement of the whole water heater instead of a flex line repair that would cost over$3,300. Testing fee cost over $350/hour. Very expensive. Not honest. Bad diagnoses where unnecessary repairs not needed in order to update. I suggest to the owners to change their business model. I guess these plumbers have quotas to get a percentage of the sale that would cost your dime where it encourages unhonesty in up sell. They don't really guarantee their work either. When a call back is warrant they make up something else in order for you to spend more instead of just owned their own mistake and do the right thing. I do not recommend them. read more

Beyond Wow Plumbing - Flex line As you could see it needs replacement. But they warrant to change to whole water heater instead at a cost of $3,300 - Plumbing Near Me - Taylor, Texas

Total scam artists! Run don't walk away. Was charged $1,205 for a smoke leak detection for a sewer smell on a 1,400 sq foot simple A-frame house. No picture was produced to verify the source of the leak. After being asked if i saw the smoke coming out the toilet I replied "NO" as I had looked but did not see. Cobey said he saw it but did not take a pic. Later that same day Jorge came to fix the leak. He had not looked at the work order and had no idea what the job was. After I explained the work to him he said "Yeah, I suppose I could just look at the work order." After he opened up the toilet he had me take a look at the wax ring and said "WOW did you remodel because there is a double wax ring because the flange is low." Jorge made it sound so unusual and wrong. He replaced with a double wax ring but refused to calk the toilet (which is standard plumbing practice and without will cause the sewer smell to return). He then refused to insure the work because what he WANTED to do was cut away a perfectly good flange. The cost would be an additional $1,100 over the $379.52 they charged me to fix the toilet and the $1,205 I had already paid for the leak detection. AND he then stated cutting the flange could result in a broken flange which would be an additional $4,000! I contacted the company asking the following: 1. Why did Jorge not know what the job work order was when he arrived? 2. Why did Jorge not use a wax-free toilet seal or a foam ring which is more efficient than a double wax ring? 3. Why did Jorge act like this situation was extraordinary and not typical? 4. Why did Jorge not consider a flange extender? 5.Why did Jorge not caulk for extra protection that plumbing codes require to caulk the toilet to the floor? 6. Why did Jorge want to demolition my flange for $1,100 explaining he would have a high potential of ruining it which would then cost $4,000 to replace instead of these simple common fixes? 7. Why did he refuse to insure his work because he blamed me for not allowing him to destroy a perfectly good existing flange? 8. Why did Cobey not include a picture of the smoke coming out of the toilet? Why did the supervisor not contact me with the answer to these questions? Now 2 weeks later my home has sewer smell again! $1,584 literally down the drain! Bad move by S&D. I live in Taylor and will be sure to let my neighbors know to look elsewhere. read more

I arranged for a troubleshooting call to satisfy a home warranty company. Given the previous kudos, they were assured the business of likely replacing a water softener as well as a tankless water heater and certainly repair of both. They said he called and the dispatcher called. I had no record of a phone call and certainly no record of a voice mail since both the cell and the landlines transcribe to emails and provide an audio file of the message. First, the dispatcher said he showed at 7.40AM. Then the owner says he showed at 8.45AM. My first web access was at 8.40AM per history. I was certainly close enough to hear the door. The guy showed up but I never heard a door knock from only twenty feet from the door while working at my computer. I heard the trash and recycling pickups at the mailbox but not the plumber knocking. He left a doorknob hanger that ironically states, "No Dispatch Fee" which is silly to say for reasons I'll explain. Today, I'm then advised there would be a $275 troubleshooting charge to provide an estimate to the warranty company. I was not advised of this when making the appointment. That's a MUST KNOW piece of information in this scenario. That is likely not a reimbursable expense from the warranty company. New water softeners start at only twice that amount. This is not a great way to start with what could have been a lifetime customer. Their performance today would have sealed my decision to use them in a complete home remodel to be done in two years. They blew it. read more

A few years ago my toilet backed up and I called S&D because they are close by. The tech came to my home, used an auger, when that did not work, he told me that the toilet must be broken and it would need to be replaced. That is when he attempted to sell me toilets that were marked up beyond belief, and a VIP membership that allows you to BUY a discount (No Thanks). I told him I would probably purchase a toilet elsewhere and hire them to do the installation. They charged over $200.00 to Auger the toilet and try to upsell me- I felt ripped off and had I known it would be so much before they came, I would have bought an auger on Amazon and did it myself. We stopped using that bathroom and time passed when I decided to revisit the idea of replacing the toilet and I wondered if they had come down on their prices to be comparable with the competition. They are very nice when you talk to them over the phone, but they avoid committing to any estimates and now I think I know why... What I was told is that if they send a plumber to do an estimate and you don't allow him to do any work, they charge you $75.00 dollars for coming to your home. If they were to give you any sort of estimate by phone, you would know they charge a lot more than most companies do, and you would not allow them to come to your home, and they will lose the work, or that $75.00 appointment fee- this is my opinion, but that's what I believe. Then I decided to come to yelp and see what the bad reviews are because let's face it, any friend, employee,family member can write a fake good review and some companies even hire a service that puts fake reviews on their account everytime they get a bad review- so I look at the bad ones first to see what is the worst thing people have reported, and I sure wish I had read those years ago. When this many people complain of being overcharged, and so many report dishonesty because they were told they needed to replace a water heater, or quoted for repairs that were not needed- there is a pattern emerging that cannot be ignored. S&D, Don't bother with the response that your prices reflect your expertise because your plumbers are no better or worse than any other company out there, unless they are being dishonest, then I would have to say they are worse! At the end of the day, I will not support a business that I believe is over charging customers to an unreasonable degree, and never a company I feel has been dishonest or deceptive in order to get as much many as they can from them, and after my own experience and these reviews- I believe that is exactly what they are doing! read more

I was truly impressed by S&D. We had so much going on when we called them. Our house was in the process of being sold and we had a leak that needed to be fixed. We called another plumbing company to locate the leak and fix it but they caused an even bigger leak outside. We then called S&D and were so happy that they were able to come to our home (we had to be out of our house in less than we week because our home sold). They came the next day and assessed the work, they called diggers to locate the leaking pipe, and worked on the issue till 1am. We were so grateful, especially because we have small kids (one new born and a toddler) so we really needed water in the house. I highly recommend them. Honestly there's more to this story about how they want above and beyond! We called them so many times and I'm sure they were tired of us but they were consistently amazing. Their customer service is simply Grade A! read more

I woke up to soggy carpet, my husband and I started cutting into our almost new living room carpet to discover a wet foundation and a soggy carpet pad. I immediately started "googling" foundation leaks etc. For the next few hours I was repeatedly told NO, no and no. Then I stumbled on S & D plumbing. From the first encounter on the phone to later that same day, S & D has been so helpful, polite, and extremely professional. Melvin and Carson diagnosed the issue and worked OT to make sure we had hot water for the coming days. Melvin and Carson both reminded me of the "old days" of excellent service, reliable and honest work. I highly recommend this company if you are looking for a reliable, knowledgeable and professional company for any foundation leak identification and repair. They restored my faith in GOOD people and have left a fantastic lasting impression!!! S. Hickey read more

Beyond Wow Plumbing - Plumbing Near Me - Taylor, Texas

Our guest bathroom toilet was not working so we knew it was time to replace the internal parts. We contacted S&D on a Saturday and we were happy they were able to come out the same day. Our technician Esteban Corral explained in detail what needed to be done and provided an estimate and made the necessary repairs in a timely manner. We would recommend S&D for any future plumbing issues. read more

Had a great experience with S&D plumbing today. Came out on a Saturday morning, no "trip charge", and the technician Raul was very friendly, respectful and helpful. Thank you! read more

After our fiasco with Kinsey Plumbing Services (if you're interested, please read my review), I was determined to find an alternative against having our driveway demolished just so they can have access to our main sewer line due to two separations (per Kinsey's inspection). Upon doing a lot of online research, I found that another option was to perform a trenchless sewer repair which our plumber from Kinsey never even mentioned. Since our homeowners insurance and home warranty denied coverage for the repair, I wanted to find a company that knows what the hell they're doing and be damn good at it too. Enter, S & D Plumbing... At first, I had my reservations because my husband initially contacted S & D Plumbing via their Live Representative online chat to set up an appointment for an estimate. As instructed, someone was supposed to call him back. A week goes by and no one called, so he contacted their Live Representative again. Once more, another week passed and nobody calls. Does this thing even work?! Feeling frustrated and wanting to give them one more chance, my husband preferred to talk to an actual human being this time and called S & D Plumbing instead. Let that be a lesson learned to you, folks. Warren charged us $295 for the trenchless diagnostic service and an additional $35 for the cleanout due to another clog that formed in just a few weeks. Surprisingly, the diagnostic found that there wasn't two separations underneath the driveway as previously stated by Kinsey's plumber, but only one located next to the city sewer tap near the street. After all things considered, this was fantastic news to us because it saved us tons of money had we gone with Kinsey Plumbing to do the repair. To note, S & D Plumbing has much better equipment and a more modern diagnostic camera (just sayin'...). An estimate for $2140 was provided to us for the repair, which never increased when the job was finally finished. Garrett and Cody flawlessly completed the repair in only two days and did such a fantastic job. We're very pleased with their work and absolutely will not hesitate to enlist S & D again in the future for anything plumbing related. Also, we joined their Customer Loyalty Plan for an additional peace of mind since we realized the limitations of our homeowners insurance and home warranty coverage. NOTES + Multiple financing options available + Coupons must be printed and presented prior to start of job + Military and Senior discount + Customer Loyalty Plan (see website for details) read more

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Bobby from S & D Plumbing was at my home this past Tuesday responding to a dire situation --our front yard had essentially turned into a marsh. I'd been referred to S & D Plumbing earlier that morning by an irrigation company (Living Proof Sprinkler) whom I'd initially contacted about the problem. As the scope was ultimately a plumbing (and not an irrigation) issue, we were urged by Living Proof's owner to contact S & D right away, and he even helped us place the call to ensure someone would be out ASAP. Bobby arrived within a few hours and fixed the leak the same day. We appreciate the thorough and professional service delivered by S & D Plumbing and highly recommend the company. Without question, we will rely on them for any future plumbing needs. Thank you so much! read more

RIP OFF!! The company charged $660+ to pull and auger our toilet initially at the end of May. I called a couple months later when there was a leak from the base of my toilet again (which they reset and sealed themselves the first trip) and they GUARANTEED A FREE TRIP unless further repairs were needed to be made, not related to original job. They pulled the toilet, said the concrete needed to be chiseled before they could replace the flange and reset and that it would be $1000 for that and $3850 more if that didn't work to replace the concrete slab. They also said I would need a camera run for $500 and hydro-jetting for $1100. After telling them it was fine and I would figure something else out, they charged me $225 for a diagnostic fee since they hadn't caused the concrete damage under the toilet. The concrete was the same as it was the last time they reset the toilet and there were no new repairs made from the trip. I went to Lowe's and got a new flange and ring and reset the toilet myself for $30, which saved me potentially $4820. It hasn't leaked from the base anymore because that wasn't the problem. I then called and hired a plumber with Mr. Rooter who investigated the issue, found out there was pipe breakage behind the house and potentially roots that their auger wasn't able to get rid of. He was here for an hour but I paid $0 (would have only been a $29 trip fee and $90 for the augering) since they didn't solve the issue and they're coming back tomorrow with the proper tools to fix at a way lower cost than S&D. Lesson learned the hard way, call Mr. Rooter instead! read more

They come across as great guys. Very professional and forthcoming. My only issue with them is that they peddle a bs solution that has no scientific validity. That's why I deducted two star and I might be slightly wary working with them! This is what they are marketing. Read up reviews and check the science if you have sometime. https://flowtechhome.com/ read more

Dan, Thanks for taking the time to respond. After the bad experience with your company I hired Accurate Leak and Line to come out and do an inspection. I explained the same details over the phone to their receptionist and asked for a price. She quoted a price. I paid the price. It was very easy. I'm disappointed you're accusing me of trying to get free work. I asked your receptionist twice what i can pay her. She said "nothing". 3 days later your plumber (who was a good dude) showed for the appointment said it would be a bit under $1k for under 2 hours of work to investigate the plumbing issues. He quoted this price before getting out of truck. Not sure why we couldn't have discussed that when i asked S&D for a price. It's perfectly fair for a customer to get a sense of pricing on a $900 job before beginning work. I wasn't bothered by your pricing. I was bothered by how much the price changed between my 2 phone calls and the truck pulling up in driveway. If I'm having this much difficulty getting firm pricing for the 2 hours to write up a bid, imagine how much trouble I'd have actually doing a job for a set price. I think your response speaks volumes about how you treat your customers but thanks for taking the time to respond (not intended to sound snarky. Many companies wouldn't bother replying). read more

S&D Plumbing told me that their work would require 2 to 3 days but they took 14 days mostly due to working only about 5 hours per day and due to their work error which required an extra day or two. Due to the pandemic, I was forced to use my backyard as my toilet during this time. Also, despite my asking them several times to use a trap under dirt from the 22-foot tunnel dug under my house they did not do so. Therefore, when removing the dirt, they removed much of the rock from my rock garden and tore through the weed barrier thus causing weeds to now appear. Finally, they dumped the remaining tunnel dirt and my garden rocks over my back fence. In writing, they claimed the delay was due to removal of rock rather than dirt under my house, but I produced a photo showing the dirt pile with no rock. I paid half of the $20,000 upfront now their attorney demands full payment of the other half or they will sue me for full payment along with attorney and court fees. Despite the damage they did, they refuse to reduce the invoice amount and have never offered an apology. read more

Very happy with S&D Plumbing and the two servicemen, Jorge and Lorenzo. They quickly solved the problem and did complimentary check of water heater, water pressure and water softener. Their website has several coupons and I had $50 deducted from the bill. read more

I paid S&D Plumbing $595 for an incomplete leak detection inspection. I knew I had major sewer line leaks under my slab after getting my house leveled. Both sewer exit lines failed hydro-static tests after the leveling. I wanted to get a leak isolation report from a reputable company so I could collect repair bids based on the report. The receptionist who booked my appointment said the inspection would be $310 with a $40 coupon. She did not mention that only covered the first 1.5 hours of the inspection. Each additional hour is $285. I didn't hear about the additional charge until Melvin arrived at my house for the inspection. After 2.5 hours, Melvin was only able to complete isolation for the first floor sewer lines. We did not discuss continuing another hour for an additional $285 to isolate the second line. I wanted the experience to be over. I'm guessing Melvin did too. The report he submitted called for two access holes, 35 feet of tunneling, and only addressed fixes for the first floor. I used that information to get competitive bids. The three other companies I contacted came in at least $5,000 lower than S&D's bid. The company I chose offered to complete isolation on the second line for free because they knew I already overpaid S&D for the initial inspection. The complete job ended up requiring 44 feet of tunneling. Even with the additional 9 feet, I paid $3,300 less than S&D's quote for 35 feet. I would not recommend S&D Plumbing, especially not for major repairs. From my experience, their pricing is not competitive. On a lighter note, Melvin was knowledgeable and professional. He was the only bright spot in this whole experience. read more

This right here. Anyone who knows me knows customer service and a patient willingness to explain will get you everywhere with me. The ladies that answer the phone are top-notch every time I rang their line. Kyle came out yesterday- great dude; met my expectations, did what I asked, had a great alternative when I hit a wall, even vacuumed my garage floor! 5 out of 5 stars. Call em ~ read more

This company is very expensive. Nearly $500 just to come look at and diagnose the problem. Found another company nearby. They were astonished at how much we'd been charged as were my relatives. Also, very sicky sweet customer service ("How can we make you smile today?"Give me a major break). I wish I'd called more companies first. PS - we were NEVER offered an estimate. Judging by the defensiveness of the owners' replies I believe they well know they are ripping people off and just don't care. Watch, they'll probably write a highly reactionary response, if they respond. Again, VERY EXPENSIVE!!! read more

I hired them for a pipe leak I had under my foundation. They had a crew on site next day after signing the contract and finished a 1 week job in 3 days. Quick and efficient. Not to mention their crew were super nice and trustworthy. Highly recommend. read more

Be careful here; the prices they charge are way out of line. I had them come out to repair/replace a garbage disposal and was shown prices ranged from ~ $230 to repair and replacement fees starting at $450 if I bought the "annual subscription" option to the company's service and it was, I think, $600+ without. So I called someone else and was given a quote over the phone for $250 for the same HP disposal (new, installed). I also called a local handyman and got a quote of $90 labor if I provided the disposal (the .75HP ones seem to run about $150). Get a competitive quote or two before you hire these folks. read more

Response to Dan D.: Thanks for your comment. What is S&D's policy about calls to downtown residences? Do you make them? What are your plumbers' expectations about parking? Note: I did not want to give a rating since I am responding with a question but can't post unless I rate. I am neutral right now on S&D and their service to downtown residences. read more

Great service, reasonable prices, weekend support. S&D did a great job on a complicated plumbing issue I had, that made sure it was done right and that I was satisfied with their solution. It's hard to find contractors with integrity who stand by their work, this is definitely one and my go to plumber going forward. read more

Beware of excessively high prices! I called S&D plumbing to come out yesterday to install a new kitchen sink and faucet I bought at Home Depot. Home Depot quoted no more than $500 for the install job. The S&D plumbers came out and did the job, however the bill was $1,595!! The job took about three hours, and they had the apprentice do the work and the master plumber was not there for most of the time. I must say they did great work--no complaints there--and they were quick and responsible. However the cost was excessive. Also I had them come out three weeks ago and was charged $800 for line inspection and to fix a few faucets. I will not be going to S&D anymore, and would urge all potential customers to get pricing upfront before they schedule the appointment. For the sink job, they appear to be charging 3x the rates others would charge for the same work. read more

The lady on the phone needs to learn better customer service. Austin is a big city, if being treated with a little respect is your thing, I'd look elsewhere. read more

I called S&D after another plumber told me I needed someone who could detect the leak in the slab. They were friendly enough on the phone so I made an appointment for the only day I could be home this week, which was the following afternoon. I left work early and rushed home and waited and waited. Finally I called and was told it would not be possible today and they would reschedule for tomorrow. I told them never mind and hung up. Very unprofessional and a complete waste of my time. They obviously have no regard for the customers time so I will be calling elsewhere. In response to Dan's comment. No, no one bothered to call me nor did anyone care that I wasted my time for nothing. I see no reason to ever give you another chance. read more

Had they not charged me $145.00 per hour to change out two washers in one tub they would have gotten five stars. Yes, one hundred forty five dollars per hour is their rate. i confirmed it with Rhonda. $145.00 an hour $145.00 an hour Think about that. read more