We have been using Custom Plumbing for many years for all kinds of repairs. Any time we call, we are immediately fit into the schedule. Any of the guys that come are friendly, professional, and the work is done quickly and properly. And we feel the price is quite reasonable. read more

I had an extremely disappointing experience with this company. I called them to find a water leak, and, they failed to locate the problem and charged me an absurd amount of money for no work. Instead of taking responsibility, they blamed it on "frozen pipes," which was completely false. Even if that had been the case, a reputable company should have offered to come back and address the issue once the pipes thawed. Instead, they took my money and left me with the same problem I started with. I would not recommend this company to anyone looking for reliable plumbing services. The owner is being very defensive instead of taking the responsibility and ownership of wrong doing. read more

We have called on Custom Plumbing for several repairs in our home over the past few years. They respond very quickly, take care of our needs in a courteous and professional manner, and take care of business! We have never had to call them back because of a problem after a repair! Their serviceman Mike was in our home this morning, was respectful of our property and fixed a problem under our kitchen sink that has plagued us for a very long time! We highly recommend Custom Plumbing for your plumbing needs! read more

Good installation and knowledge, but am rating Texas Best Plumbing as the worst company for communciations with the customs and NO CLEANUP after the job. They came back a second time and failed to cleanup all of the cutting, tubing, fittings. I waited an hour for them to finish only to discover the 6 workmen had left the house without telling me. I had to clean up after them in the shower stall, bathtub, and outside. I think their knowledge about repiping is superior, but the worst company in communications. I paid a premium price for this only to find I have second thoughts about referring them to anyone else lest I would not put anyone else through the mess. read more

They talk about their "integrity" yet when following up on a shower wall leak a short while following their tub-to-shower drain repairs last year in May, they still charged me $295 just to come and look, totally misdiagnosed the cause of the leak saying it was from a nail or a screw through the sheet rock which made a hole in the Pex pipe and refused to make good on any reimbursement when I had another company repair the leak which turned out to be on the outside wall side of the shower, at one-third of what Custom Plumbing was going to charge me. I even sent Custom a photo showing the leak and they STILL came back to me saying it was from a nail/screw!!!! Impossible deduction with photographic proof showing just that!!! read more

Custom Plumbing Services - Plumbing Near Me - Austin, Texas

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I had a leaking faucet on my Jacuzzi tub and they fixed it and two months later it started leaking again. I called and they told me they would not repair it without charging me again. I had to contact another company and they fixed it with no issue. These guys really don't know what they are doing. I thought I would save some money but you definitely get what you pay for BEWARE. Do not call themes read more

Just a caution to anyone using their services. Their hourly labor rate apparently is $600. We recently called them out to our house in Georgetown, Tx as they were listed by our builder as the company we should use with our hot water heater still under warranty. They sent two plumbers to the house and decided the gas control value needed to be replaced. There was no charge for the value as the heater was still under warranty. They left and returned to the house within the hour and replaced the valve, (one plumber worked, one just watched). The replacement took about 20 minutes. After they left, the hot water would not turn on, so had to have them come back out because they forgot to turn the water back on and needed to reconnect one of the pipes that they had previously disconnected. Spouse paid the invoice and after realizing the full charge was for labor, I called and talked to one of their reps the following day about the hourly rate, (which he felt was excessive). He spoke to the owner and the rate stands. Final bill was $625. I kind of feel that if we weren't seniors, this would not have happened. Very disappointing experience, so be careful with this company. read more

Custom Plumbing Services - Pipe left unconnected. - Plumbing Near Me - Austin, Texas

I am a maintenance man and referred this company to my customer to do a job that I couldn't do. Mike their plumber not only completed the job in quick order, he also noticed a problem with their water softener and instructed them on the correct operation of the softener. The customer is very happy with the service and so am I. The price also was very reasonable as well. read more

It's always tough to review a company that overcharged horribly but showed up the day we called and did the job well. Our water heater pilot went out and would not relight. This happened the same day as the first cold snap, so every plumber in town was very busy. I ended up calling Custom because they did the original installation of our water heater about 6 years earlier and are among the few companies servicing AO Smith water heaters. The phone quote was $395 for 2 hours of work, but the parts were included because our water heater was still under warranty. We were supposed to get a phone call before the plumber arrived, but somehow this didn't happen. Matthew, who was super-nice and courteous, showed up at 3:30 pm and was done before 4:30. He said our water heater drained faster than any he'd seen before. We were still charged $395...for less than one hour's labor. We are happy to have hot water again, just a day after the problem occurred, but not thrilled by the hourly rate. Caveat emptor. read more

I've used this company a couple of times. They always respond fairly fast and get the work done fast and good also. I will be using them again when needed. read more

The water heater in my new-to-me home has been consistently malfunctioning since moving in two weeks ago. CPS was listed as a certified service rep for AO Smith water heaters, which is why I called them. They were able to arrange for a tech to come to my home within the day to look at the existing water heater, quote for repairs and also quote for a new water heater dependent on the price to repair the existing one. Due to the expense to repair the existing heater, I chose to replace it and arranged to have the new one- a different, and hopefully more reliable brand- installed the next day. The quoted price was higher than other tank installation estimates I had received by a few hundred dollars, but it was explained that there was extensive retrofitting that would need to be done, they would have to pull permits due to my home location, etc. Due to the other companies' long waitlists and my desperation for hot water, I scheduled the installation for the following day. The techs showed up and got to work, and seemed competent at their jobs. However, they only informed me after I'd signed the paperwork and given my credit card info that they wouldn't need a permit to complete the job. Additionally, they left sawdust, bits of sheetrock, and water all over my utility room which seems unprofessional (photos attached.) They also forgot a couple of their things and forgot to turn my water back on before leaving. I feel that these issues collectively (especially the non-issue of the permit) adds up to a plumbing job not worth nearly the $1700 I was charged for it. Had they offered to lower the price a bit upon learning that a permit and inspection would not be needed, cleaned up after themselves, and remembered to turn the water valve back on, this would have been a 5-star review. read more

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Great service and diagnostic capability from Charles Moon and Matthew H. I cannot say enough about the confidence I had in them and their very courteous disposition. They did some work on my sewer ejector pump which was complicated to figure out the issue. After hearing me out on the issue, examining the system, and consulting the pump manufacturer determined it was the float. Now it works beautifully. Thank you so much!! read more

Awesome service, professional and courteous. Matthew did an excellent job and was very quick. Next day service was excellent replacing garbage disposal. Would definitely use them again. read more

They replaced my kitchen faucet, and installed a new garbage disposal at the same time, saving me money. I had bought both of the new items myself over time, and they installed both, while replacing all of the drain pipe plumbing under the sink, and rerouting the dishwasher drain into the new garbage disposal, which had not been done when the new dishwasher was installed, by someone else, originally. They are always on time, and do beautiful work. In the past 10 years, they have installed a new water heater, a PRV valve at the curb, and done other minor repairs. read more

Thank you, Barry, and the entire Custom Plumbing Services crew! Contacted CPS via email late one evening after discovering a leak in our pantry from our upstairs bathtub drain. Got an email reply early the next morning from Barry. Fast response! I didn't expect to get an appointment right away since it was a Friday but...Barry was able to get us on their schedule that very morning. Very accommodating. Matt and Jack arrived at my house, masks in place, ready to fix the problem. Friendly, efficient, professional! Problem was solved, fixed and cleaned up within an hour and a half. Amazing! If you've got plumbing problems go to Barry and Custom Plumbing Services. Not only do they know their stuff but they understand quality customer service. Highly recommended! read more

We live in Crestview and have had Custom do numerous projects for us from replacing the water line into our home to, mounting toilets, replacing kitchen faucets, dealing with showers that were not hot and a collapsed wastewater line. CP is always competitive on price, efficient and professional. The most recent work we had done was a kitchen faucet replacement. Charles also got our hot water situation taken care of in our master bath within our minimum time which a lot of plumbers would not do without charging extra. The first project Custom did for us was to replace an old water line that had collapsed. This happened the day before we were supposed to drive to Colorado on vacation, and I had contacted several plumbers who were quoting insane numbers. The custom crew was working on a new house across the street, Terry took a look at it and had the job permitted and done within less than 24hrs. If you have an older home you are going to have issues and you can't do much better than these folks. Bottom line - good people and great value. We highly recommend Custom Plumbing. read more

I took off of work so that I could be home for my 9am appointment and they no called no showed! I called 30 minutes after my appointment time and they said they might have someone that can come in an hour. Completely unprofessional. Do not recommend. read more

I am a repeat customer, great company, stand behind their work. Honest /clear pricing

Had a issue. In the beginning Debbie was very nice in trying to help. As soon as they decided it wasn't their fault she was very rude to me on the phone and her tone of voice was blaming and not professional. In my opinion a service provider should never act that way. read more

I've used Custom Plumbing in the past but recently had the need for a plumber to check a bath faucet and shower faucet that was leaking. I don't usually write reviews but felt the service, professionalism and courteousness shown by Charles with Custom Plumbing deserved mentioning. Charles was prompt to our request for service and diagnosed and fixed our problem quickly and efficiently. I would highly recommend Custom Plumbing and Charles for anyone looking for professional, courteous service. read more

Bought a new Water heater less than year ago - these guys installed it. Water heater stopped working - had them come out to fix it. They charged us almost $400 to change a thermometer, an additional $135 dollars because that didn't actually fix the problem, and this morning the boss comes out, picks up the tools left behind and CUTS A HOLE in my damn wall because the first "FIX" was accompanied by a LEAK. By the way, I should mention that he didn't fix it - just cut the hole, looked and left. He did graciously offered us back out $135 after all this... There's gotta be some kind standard for plumbers? Is there anyone I can report this to?? read more

Custom Plumbing Services - Job by Custom Plumbing - Plumbing Near Me - Austin, Texas

They came out and did some work on our office plumbing, and reseated a toilet. When the toilet started leaking from where they worked, they would not call us back. If use use their services, don't expect follow-up service or a call back! read more

Get a rate before they come out. I had a very simple water heater job and the labor was $395. The plumber was very nice, and very good, but his actual time spent on the job was about 60 minutes. There was also a bit of time just chatting, so totaling 75 minutes. When they wrote up the bill they charged me for two hours, because it had gone over one and their rate was $395, plus the cost of the part. when I spoke to the boss, Barry, he said that $395 is their flat rate for changing out these parts because he has to keep overhead, a warehouse, gas for vans, etc. I just found it to be a little excessive and should have been explained. read more

Barry and team are great at getting the job done quickly and well. He is a great plumber and we have been very happy with his work.

Very overpriced for work performed and some very sloppy work Had to call back to correct errors in workmanshp Do not recommend read more

First off, I am very handy and do all of my own home reno projects (aside from plumbing). When I gutted my bathroom and discovered that the shower valve needed to be recessed into the wall I searched the internet for a plumber (went through approx. 10-12) and some gave me a quote over the phone. Barry with Custom Plumbing however actually came to my home to look at the project WITHOUT charging me a service call fee which most of the others wanted to do whether or not you went with them....that alone in my book is just plain awesome customer service!!!!!!!!! When it came time to do the work, they were on time and very efficiently got the job done. Barry himself even came to my home while his plumbers Patrick and Noah were here to check on the progress! They cleaned up their mess and then some, even removing a pile of debris that I had created myself!!!! I would highly recommend them to anyone I know! Thanks again for the great service and reasonable price.....when it comes time for my master bathroom to be done they will DEFINITELY be getting a call! read more

I called these guys because the water in one shower was not staying hot so the maximum amount of time I could be in the shower before it got cold was about 8 minutes (I timed it). These guys send someone out who is probably not a plumber, who brought his kid along, and was talking about the "$80 diagnosis fee" from the second he stepped into the door and mentioned it a few more times before even trying to figure out the problem. He fooled around for 10-15 minutes and then said "nothing's wrong" and asked for $80 again. I call the place and tell them I would absolutely not pay $80 for someone to come out and tell me nothing is wrong when there is clearly something wrong and they need to figure out what the problem is. The manager calls me back and argues a bit and says the guy, who is arguably not even a plumber, said "it stayed hot" which is ridiculous. I push back because I know something's wrong with the shower and the guy decides right then and there on the phone that it's probably my "dip tube" and it will be $280 and wants to come out ASAP to take my money and fix a dip tube that's probably not broken on my 1 year old water heater. This is all extremely fishy to me so I call out a different plumber who does actual diagnostics and states there is definitely something wrong with the water temperature, but it is DEFINITELY NOT the dip tube. The REAL plumber fixes the problem literally within 15 minutes and charges me less than half what these guys wanted. These people are absolute scammers and they will not be getting a penny from me for their "diagnostic visit" telling me nothing is wrong.. and then telling me the wrong thing is wrong! If I have to go to a different shower in a different part of the house every time I actually want a hot shower, something is wrong. That's why I called you in the first place. read more

These guys were ridiculously awesome for our company today! I am the maintenance coordinator for an Austin Property Management company and our usual plumber got in over his head trying to clear a main drain line and broke his auger line off in the main drain. The first plumber basically called me at noon yesterday and said "so sorry" After about 20 plus calls to plumbing contractors that treated me like I was asking them to donate blood to get service anytime soon, I found Custom Plumbing Services. These guys treated me like family and put our job up first thing in the morning. It was nothing for them to extract our other plumbers snake and locate the drain problem. they located the problem of tree roots, brought in equipment right away and dug up the pipes that were engulfed in tree roots and repaired. These guys literally moved mountains today. Barry was in constant communication on job progress throughout the day. I wish I could give 6 stars, seriously They even made the effort of retrieving the previous plumbers auger line so he could retrieve it, now that is class! read more

Our "new" house had a rusty 20-year-old gas water heater sitting ominously in the attic, and I really wanted to replace it with a tankless model. As I quickly found, pricing, quality and ability to retrofit existing gas lines all vary widely from company to company. My usual plumber had little experience with installing tankless heaters. Custom Plumbing came highly recommended by a friend who had them replace her two tank heaters with a tankless last summer. Barry, the owner, came out to assess the situation and gave me a very competitive bid. He was confident that it would work, and made several recommendations. We got on the schedule very quickly, and he pulled the necessary city permits. His plumber and assistant showed up right on time, and then so did Barry! He made sure all the work went smoothly, and they graciously worked around a street construction crew that showed up without notice to work right in front of my house that day. It was far from an easy job, especially with having to reroute some gas lines and to get the existing sediment-filled heater down the ladder and onto their truck. It must have weighed a few hundred pounds. I was really impressed with their knowledge, persistence, and diligence, because the entire job took about five hours from start to finish. Electrical work needed to be done to finish the job, and Barry made some recommendations to that end, as well. The electrician I hired afterward had no problem finishing his part of the job, and commented on how nicely it was set up. We are super happy that we took the plunge to get a tankless installed, and I'd recommend Custom Plumbing for this type of work without hesitation. read more

Watched company vehicle m-5877 drive through a stop sign and crosswalk while pedestrians were crossing. Passenger in vehicle when confronted attempted to fight person in a public parking lot, and when person wouldn't engage started yelling at them from company truck. read more

They did a great job replacing a toilet and vanity in our half bathroom. Showed up on time, wore masks, did the job promptly and with high quality. The only plumbers I'll use going forwards. read more

I am so thankful for the great and thorough job the guys did! I had a gas leak in 3 areas 2 at the stove and one at the water heater and they were able to take care of all 3 with no problems and very quickly. Communication was great! read more

Called Custom Plumbing and they gave me an estimate. Without getting into detail, the job turned into a hairball. Instead of one guy for an hour or two, I had two guys busting their tails to fix the problem for at least three hours. Barry Samsel, the owner, said that the issue was their's and refused to take any more money, despite the obvious extra work that was done. Barry Samsel is an honorable man and he runs his company that way. I will never call anyone except Custom Plumbing Services. read more

Custom was the plumbing contractor on my new home and for 5 years we had issues with the upstairs commode. We called and they promptly came out twice but never was able to prevent it from backing up. They kept telling me it was our fault and that they had run a camera to the septic revealing no obstructions. After backing up again, I called 4 times but they would never call me and I began to suspect something else was wrong. I hired Adept plumbing to come out and within 10min had discovered an obstruction which turned out to be a 6" putty knife left in the line from construction. Everyone makes mistakes but come on, at least stand by your own work! Now I'm out hard earned money and Custom wont even return a call. read more

I had a plumbing issue spring up and Custom came and took care of it! I'm going to write a separate review for that work, but I wanted to take a moment to write a follow up to this original sewer line replacement review. Here we are many years down the line and the main line continues to work great. No issues with the house draining to the city sewer line. Continue to be very happy and updated the stars from 4 to 5 to reflect the long term satisfaction! read more

Charles Moon...did a fantastic job. They were efficient & professional. I would definitely hire Custom Plumbing Services again!

I am a property owner who lives out of town. Custom Plumbing did all the initial work for the entire property when the two houses were moved onto the lot in 2009. The work was excellent. In April of 2019, the charge to flush two tankless water heaters at this same property was $360 -flat rate of $180 per unit regardless of having two units at one address. Two years later in April 2021, the rate for two units is $500 before a discount for having two units at one address. The end charge was $435 plus tax, over 20% increase in two years even after the discount. My complaint: no discount two years ago (i.e overcharged) and overpriced two years later. read more

Very impressed with Custom Plumbing Services, came to our house to install a new hot water heater. Very professional drained our ancient water heater, and installed a new one. We had hot water in no time. The plumbers wore mask and were very nice and answered all my questions. We will definitely use them for any plumbing needs in the future. They were also very reasonable. read more

Custom Plumbing installed the water pipes at my home ten years ago when it was built. I discovered during the recent winter freezes that at least one important stretch of pipe was not installed correctly when they froze and burst despite my taking all the usual precautions to prevent freezing. The plumber who made the repairs showed me how the pipes had been placed OUTSIDE the frame, right against the outer brick facade. No wonder they froze -- they received no insulation value from being inside the wall as they should have been. I made inquiries with the homebuilder. The builder (David Weekley Co.) shrugged, basically, on grounds of my warranty being expired. They would only suggest I contact the original contract plumber and throw myself on their mercy. Well, Custom Plumbing met my call with not only indifference, but hostility. "You got ten good years outta those pipes, what are you complainin' for?" sums it up. And "other plumbers are always saying something is not to code!" Yeah, OK. I get it. It's just my bad luck not to be a certified plumber so I can tell the difference, I should have been an engineer so I could personally oversee every construction aspect of my house. If you're stupid enough to hire an incompetent or dishonest plumber, it's your own damn fault. By now, I'm thinking "lawyer", so I talk to the Austin code compliance office and they tell me that since I live outside the city limits, the county has jurisdiction. And to my amazement, I am informed by the county agency responsible for building inspections that there is NO building code in Travis Co. Apart from a septic tank inspection, if necessary, you're evidently SOL if the builder wants to frame your home with Tinker Toys and use cardboard for shingles. Welcome to the ideal Libertarian dream world of no regulation by oppressive, intrusive government. So my suggestion is to be very wary about the quality of work to expect from Custom Plumbing and not expect any sympathy from them if they don't do the job right. read more

Disappointed with the quality of the work although it did eventually get done.They over-charged quite a bit without justification. We will not use them again. read more