1. Plumbing Outfitters

0

Taylor, TX

Plumbing Outfitters

4.6 (141 reviews)
Open • 7:00 am - 5:00 pm

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Response time

10 minutes

Response rate

100%

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Drop of water from p-trap.

Over a month ago I had Plumbing Outfitters install a farmhouse kitchen sink. I had already had a carpenter modify the cabinet so all Plumbing Outfitters had to do was put the sink in, attach the faucet and kitchen strainer, change the angle stops, and attach the new P-trap. In addition, I had them change the angle stop for the water line to the refrigerator. Since that time multiple issues have occurred: 1) the new angle stop and box was set over an inch behind the drywall leaving a void in the drywall. The pipe was also set at an angle. 2) Plumbing Outfitters came out again and replaced this angle stop with a bigger box which now fit in the drywall but seemed to be more slanted. 3) Then a few days later, I found a puddle of water under the sink P-trap. In searching for the cause, I found the P-trap was not only leaking but also that there was a 5 inch gap behind the rim of the sink that had not been caulked. 4) Plumbing Outfitters then sent a junior plumber out (a tradesman not a journeyman) and he found the leak and replaced the p-trap with a slightly better quality p-trap that came from a Plumbing supply company and not Home Depot. But he had trouble reattaching the kitchen basket strainer/drain so that it was now not level with the kitchen sink. Apparently his solution was to apply plumbers putty all the way around the gasket of the drain. His attempt to caulk the rim of the sink was to smear caulk all over it. 5) Finally the master plumber came out to fix the strainer. He also had trouble attaching it properly. He ended up telling me that I needed a deeper strainer and offered to get me one from his supplier, which I would pay for, and in the meantime attached a cheap stainless steel strainer. The next day he sent me a text saying that the part would be in in a few days. Eleven days later, I received a text saying the part was there. An appointment was scheduled the following Monday. On Monday, I received a call that the master plumber was on vacation and that the ORIGINAL plumber was available to do the install. Otherwise I would have to wait. I paid over $2,200.00 for this poor unprofessional service and cheap parts, and the sink is still not complete.

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2 months ago

Excellent! Top notch work for a very reasonable price. Highly recommended! Will definitely use them again!

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3 months ago

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14 days ago

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5 days ago

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28 days ago

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9 months ago

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14 days ago

amazing compan! would recommend them to everyone I know, so enthusiastic and knowledgeable

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14 days ago

Plumbing outfitters came out to service my house! Kyle did such a great job! But I was more impressed with his luscious locks!

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3 months ago

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4 months ago

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2 months ago

Tom came out fixed our problem, and shared a wealth of knowledge with us!! He was amazing.

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3 months ago

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5 months ago

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3 months ago

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8 months ago

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8 months ago

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2 years ago

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8 months ago

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1 year ago

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7 months ago

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10 months ago

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1 year ago

Timely and extremely knowledgeable . Months later I still have not had any problems what so ever!

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8 months ago

They were very professional and came on time. They did a thorough evaluation and I was happy that I gave them a call.

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2 years ago

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4 years ago

Business owner information

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Julia A.

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1 year ago

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3 years ago

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2 years ago

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Ask the Community - Plumbing Outfitters

Review Highlights - Plumbing Outfitters

“Warren just installed a device that will break up the crud so that it doesn't get stuck in everything.”

Mentioned in 18 reviews

Read more highlights

Puragain Water

Puragain Water

(56 reviews)

I've always wanted water in my home to be healthier for my family. So I started researching…read more Here is how I shared the experience with my sister...I'm going forward with water conditioner For many reasons! I've always wanted one This one is similar to what I had only under sink in CA. It uses zero electricity Needs no back flow. (Wast water run off) Full Service company with w2 employees. Salesman is my neighbor. The alkaline water for drinking included! No run off esp because I live waterfront Lake Travis! No wasted water. Water shut off included in garage. Gauge included to see no loss of pressure! Referral incentives. Many friends interested. They are licensed low flow which is a big deal ( J can explain) He is a believer. The company is family owned and ongoing family planning. And ... owner is into scientifically improving as he continues to learn! That is my nutshell Took 2 awesome install technicians 1 day ! I truly appreciated their hardworking professionalism. My hair and skin are thanking me already!!! J Hatker salesman, nice work! Alex Sanchez & Alcides Besada, Best installers!

I've had a PurAgain system in my home for about two years, and unfortunately my experience has been…read moreextremely frustrating. During the original installation, the plumbing underneath my sink was installed incorrectly, which caused a backflow issue and eventually rotted the wood at the bottom of my cabinet. I was initially assured that someone would be sent out to repair the damage. Later, I was told they couldn't find anyone to do the repair and was asked to find someone myself to provide a quote. The contractors I spoke with told me that because of the extent of the damage, it would likely be cheaper to replace the lower cabinets than to try to repair the rotted area. I relayed that information back to PurAgain, and after that, communication basically stopped. When someone later came out to service my filters, I showed them that the cabinet damage was still there and had never been addressed. On top of that, the under-sink water tank stopped producing water. PurAgain did replace that tank, and the technician told me I should hear from someone within 48 hours regarding the cabinet repair. Once again, nobody contacted me. Now, only about six or seven months later, the replacement tank appears to have failed as well. At this point, I've dealt with damaged cabinetry caused during installation, repeated equipment issues, expensive replacement filters, multiple promises of follow-up, and very little actual resolution. I also previously left a review about my experience, and I recently noticed that it is no longer there. I have no idea why it disappeared, and nobody ever contacted me regarding it, but I wanted to make sure my experience was documented again. I'll be contacting PurAgain again regarding the latest tank failure, but after approximately two years of dealing with these issues, I cannot recommend this company based on my experience.

Clear and Pure Water

Clear and Pure Water

(7 reviews)

I was told at the installation that we would be able to get replacement filters for the Charger…read moreR.O. system they installed online. That was false. I contacted these guys about replacement filters and have been ignored. My wife called them about buying replacement filters and she was ignored too.

Less than two years ago, George installed a water filtration system in my home. He was friendly and…read moreseemed trustworthy at the time. However, from the start, there were issues: he wasn't able to filter all my water lines. My laundry room and guest bathroom were left unfiltered, which was disappointing, but I accepted it. About 2-3 weeks ago, my house flooded. I discovered that George had tied into my water line in a highly unusual and unsafe way, using four SharkBite fittings -- which are intended only for temporary fixes. The leak occurred under my water heater, allowing water to flow into my master bedroom and flood the entire room. As a result, I've spent over $1,000 repairing plumbing and replacing my carpet. On top of that, I spent an entire Saturday night vacuuming water and tearing out the padding under my carpet to minimize damage. I have attempted to contact George multiple times to see how he can help rectify this situation, but he has not returned any of my messages. I want to warn others: George may be personable, but his installation work is unprofessional. If something goes wrong, don't expect him to take responsibility.

Plumbing Outfitters - plumbing - Updated October 2026

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