I usually use a different HVAC company for all my A/C needs, until I came across an issue with a stove vent that wasn't connected to the exhaust fan on my roof. Unfortunately, my usual go-to company didn't service the type of work I needed, but DR HVAC did!
When I first called, I spoke with Marge on the phone. She wasn't sure if they could help me with my situation, but she said she would call the service estimator and get back to me. She called me back later in the day and thankfully, they were able to do it!
A time was set for Craig, the service estimator, to come out to my property to take a look. When he showed, he was on time and very professional. He took the time he needed to get an accurate estimate of the work that needed to be done and patiently answered all of my questions. I was quoted $300, which I thought was a fantastic deal!
There was a miscommunication on scheduling a technician to come and execute the work order, but that was smoothed out over a call. I was out of town for a couple of weeks, so I wasn't bothered by it.
The technician came about 10 minutes ahead of time and got to work immediately. After about 30-40 minutes, the work was completed and documented with pictures of the repair.
All in all, I've been impressed by their professionalism and willingness to take on more specialized work that most other HVAC companies normally ignore. If I ever have any HVAC issues in the future, I'd be happy to use them again! read more