Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Saul is amazing! I had some trouble with hearing in February and he came quickly and checked…read moreeverything out and found that someone else working there had thrown the switch to the unit. After a thorough going through, he found nothing wrong and didn't even charge me for the call. The AC wasn't working yesterday and he came out a few hours later, found that the storm had shorted it out and it needed recharging and took care of everything right away. He's friendly, professional, super timely, and reasonably priced. Highly recommend!

I have had Saul help with AC issues multiple times over the past 5+ years. I appreciate timely…read moreresponse and scheduling. I also appreciate the excellent communication, troubleshooting, and description of the problem and possible solutions.

We had Carlos (of ABC) do our pest control --- of various kinds, both around the foundations…read more(outside), and inside, including attic when needed). He did an excellent job. Included roaches, mice or ? :). Sad we didn't see him after we moved to retirement place in 2023. I do hope he is well and still busy.

The price keeps going up, but the quality of service keeps going down when I first signed up and…read moremind you I have been with ABC for the past four years they consistently did a wonderful job, knocking down all of the dust and cobwebs off the side of the house knocking down all of the nests that were on the first and second stories this past year they told me they no longer do second stories because it was always an extra charge which is a lie for four years they had been doing the second story of my home consistently and now they aren't even taking down the dust and cobwebs. When you call and try and have a conversation, the representatives are polite, but refuse absolutely refuse to do anything about the issues.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

Justin was to refer to me by a friend, and I am glad I listened. He was on time and very…read moreprofessional. Found the issue and was able to fix it the same day! Best part was that he was reasonable with his pricing and didn't try to upsale or overcharge. Super nice guy. Will definitely be using him again for future ac needs.

Hired these folks for a/c service. They provided a great service doing exactly what I asked for,…read moreat a very reasonable price. None of the normal service fee plus I'll let you know when I get there. I knew what I needed and they quoted exactly that. If I had not known, I expect they would have been just as reasonable. I recommend them.

Martin was professional, kind, and up front about pricing. He was able to help the morning after I…read morereached out, solved my issues within the hour. I've never felt more safe as a woman with a man (with whom I'm unfamiliar) in my house - definitely gives girl dad energy.

We started using Lykos Electrical a few months ago, and have had nothing but wonderful experiences…read more He's worked on a few of our rentals installing new electrical, updating old electrical, servicing HVAC units, installing new exhaust fans... I think he does it all. He has excellent communication and is very clean and professional. He takes the time to explain what's wrong and how he's fixing it and is honest about what needs to be fixed. I'll definitely continue using him.

I've used ARS twice now for major work and have been satisfied both times...with one caveat. First…read morewas hot water install, that had faulty parts and other issues. Repairs were quickly assigned and addressed. Second project required major excavation and complete replacement of old cast-iron sewer pipes. Excavation sub contractor Rite Way and ARS plumbing crew led by Conner were excellent - hard-working and respectful for what I know is difficult and very dirty work. Conner was great at keeping me informed of the steps and was a complete professional throughout this stressful process....5 star! I give an overall 4 star instead of 5 star due to what seemed like a lack of coordination with the Rite Way resulting in delays and the lack of thorough cleanup after. Dirt was left in a neighbor's yard and dirt plus mud/concrete mix was left in my rock yard. Project took almost a month from start to finish, some of that time I had to be out of my home with no drains or water. During this time I was told that Rite Way does its own scheduling. My suggestion is for ARS as the overall contractor to better control that part of the process and it would likely be a 5 star rating.

Do not do business with these people. I was approached in a Home Depot to schedule a 'tune up' to…read moremy AC system. They did show up for the service, but there was no 'tune up' at all. Nothing was checked or cleaned. It was all a con to try and sell me a ridiculously expensive new system when there is nothing wrong with my existing system. Joe Gilbert was my salesman who assured me that they have a 100% money back guarantee. To test whether that claim had any merit, I told him that I was not at all pleased with my 'tune up' as no tune up happened. Basically, they charged me $100 for a high pressure sales call which was very much like what you would get from a sleazy used car salesman. The pitch even included a call to the manager who offered me a special discount good only for the day. He had the nerve to ask me 'what would it take for us to get your business today.' My response, 'it would take me not sitting here in my kitchen in July feeling perfectly comfortable'. Bottom line is they tried to sell me a $50,000+ system, which I didn't need, and they didn't perform any kind of tune-up, which is what they sold me. I'm not sure how these people sleep at night. Needless to say, after multiple attempts to get refunded under their '100% money-back guarantee' for the tune-up which never occurred, I've been ghosted. Run, don't walk, from this company.