Altruistic Heating and Cooling exceeded our expectations during a stressful time…read more When the AC in a rental unit I manage went out during one of the hottest times of the year, I had to act quickly. After discovering that our usual AC guy was unavailable, I gathered estimates from several companies. The prices were shockingly high, so I created a detailed spreadsheet comparing different systems, pricing, discounts, rebates, and warranties. Out of all the companies, Altruistic Heating and Cooling stood out by offering the best price--thousands less than the others. They also went above and beyond by providing a portable AC unit to keep the tenants comfortable until the installation, which was a huge relief. While some companies tried to pressure me with last-minute offers and discounts, Altruistic's straightforward approach and reasonable pricing made the decision easy. They even included a free bonus service of two maintenance calls per year for four years. The installation went smoothly, and although I had to follow up to ensure the job was fully completed, Altruistic responded quickly and finished everything as promised. They had left a note in the final invoice saying, "We need to return some time (date removed) to install the flue pipe." As a property manager, I expect to handle follow-ups, so this wasn't a major issue for me. But I followed up with them to get this done before we made the payment. Although I felt Altruistic had been very trustworthy, I know people who have been burned by other companies after paying in full before the job was completed, so I wanted to make sure it was completely done. Daniel from the office contacted me, and they ensured everything was finished before I made the final payment. Overall, I'm very satisfied with Altruistic Heating and Cooling. They provided excellent service, great value, quality workmanship and their customer service was top-notch. I highly recommend them to anyone needing AC services. Follow-up: months later when winter weather arrived and the heat wasn't coming on, I called them in the evening expecting to hear back the next morning. They called me right away that evening and went out to the property first thing the next morning and fix the problem with no charge. I love it when companies do what they say they'll do and warranty their work.

Worst company you could possibly call. I would strongly recommend staying away from this company…read more They came to my house to fix an issue with my AC, and less than two months later, I was having the exact same problem. They came back out and supposedly fixed it. During that visit, they also dumped what looked like a whole bucket of rusty water directly into the middle of my driveway, leaving a large stain. While the technician was cleaning the outside AC unit, she apparently pinched some of the wiring when she put everything back together. A couple of hours later, the AC stopped working completely. I called the company, and she came back out. Somehow, she "missed" the wiring issue that she had caused and told me I needed a new fan motor that was going to cost me $1,200. I called the owner/boss and explained what happened. They refused to take responsibility for the problem and told me I would have to pay for the repair. I called another AC company the following morning. The technician immediately found the problem: the wiring had been pinched. He fixed it for about $50 in actual repair work, plus a $175 emergency service fee. So instead of the $1,200 repair I was told I needed, the actual problem was something that took very little to fix. Unfortunately, that's not even the worst part. During the first visit, the technician asked if I wanted her to give my phone number to another company they work with because I needed some moldy drywall taken care of. I said yes. That company never called me, and I never contacted them. Despite that, they showed up at my house while I was out of town. There was a nurse at my house caring for my daughter, who has special needs. The nurse told them she didn't know they were coming and that she was not the homeowner. They proceeded to enter my home anyway and went into my attic. That is completely unacceptable. Between the poor workmanship, attempting to charge me $1,200 for a problem they caused, refusing to take responsibility, damaging/staining my driveway, and a separate company showing up unannounced and entering my home while I wasn't there after being told they weren't expected, I would not trust this company anywhere near my home again. Do yourself a favor and call someone else.

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Airco came to the rescue when our 12-yr old HVAC had a line back up with a lot of water damage to a…read morehouse right before our move-in day. It happened at 4:30 on a Friday in July and with all the 100+ temps that week, the three other companies I called in a panic were too busy to come out. A local friend of mine said she'd had two years of good service from Airco, so I tried them next and they got us some help in just a few hours. Ernie the technician was AMAZING, friendly and professional and a relief to work with. Later on during the water damage mitigation process with TX Dry Out & Restoration, we ended up needing to replace the old out-of-code HVAC, and had a great experience with Airco. Brandon was extremely helpful and happy to coordinate with TX Dry Out to get our new unit installed on schedule amid all the restoration work. Both Ernie and Brandon went above and beyond for us during a very stressful time, and I'm so grateful! Thank you, Airco!

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Hi all, Just two days ago my daughter had a problem with…read morethe AC in Windsor Park. I called Saul and asked him about his mother whom I met a few years ago. I explained the problem and he said he would be there between 2 and 4 and he arrived in that time period. He did his diagnose and found a fan motor running slower than it should. He tweaked the settings to make it go faster sat for a while checking the tep and pressures and was on his way. Dependable. BETTER CALL SAUL.

Saul is amazing! I had some trouble with hearing in February and he came quickly and checked…read moreeverything out and found that someone else working there had thrown the switch to the unit. After a thorough going through, he found nothing wrong and didn't even charge me for the call. The AC wasn't working yesterday and he came out a few hours later, found that the storm had shorted it out and it needed recharging and took care of everything right away. He's friendly, professional, super timely, and reasonably priced. Highly recommend!

My home in Austin is stone covered in a mortar slurry. I could not find anyone willing to repair…read morethe finish. I call ABC Handyman service and they had someone with experience in the process. They arrived at the appointed time and began prepping and cleaning. They spent time mixing sand and mortar mixes to get the right color. They did the entire front of the house and some columns supporting a front pergola. I was skeptical but the finished product exceeded all expectations. The repaired area matched the older surface exactly. I could not be happier with the project. It took a few days and was not cheap but I feel I got value for the money and a quality product. I have used the handyman service several times and have never been disappointed . They really stepped up when no one else did. Don't overlook ABC when you have a unique project. They have a lot of experience in many types of services and a one year warranty. I recommend them highly.

Terrible - they were not honest up front about cost. We are getting multiple quotes for a plumbing…read moreservice. I told them exactly what was needed as I had received other quotes. They didn't tell me there would be an additional $700 for camera to go down. If they did, I would not have booked them. I tried to get a refund as I never received a quote and they refused. They said they told me estimates would be given on site. Of course they will, they were coming out for a quote. I researched other places who told me they would send a camera down and the cost (which was hundreds cheaper than ABC). The other companies were honest up front about cost of the camera and offered to waive the fee​, ABC was not and did not. These other companies are the companies I'll go with. I ultimately paid for a quote i never received. I'll never go with ABC and should have known because they have terrible reviews on here. Listen to the terrible reviews. Other plumbers that are better and have higher ratings: service wizard, Rooter-Man, O & M Plumbing... we had much better experiences with all 3.

I've used John for HVAC repair and replacement for the last 10 years. He's always professional and…read moreaccommodating. Recently we ran across a city inspection issue with my 50 year old house. John drove the resolution working closely with my electrician. Highly recommended.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

Justin was to refer to me by a friend, and I am glad I listened. He was on time and very…read moreprofessional. Found the issue and was able to fix it the same day! Best part was that he was reasonable with his pricing and didn't try to upsale or overcharge. Super nice guy. Will definitely be using him again for future ac needs.

Hired these folks for a/c service. They provided a great service doing exactly what I asked for,…read moreat a very reasonable price. None of the normal service fee plus I'll let you know when I get there. I knew what I needed and they quoted exactly that. If I had not known, I expect they would have been just as reasonable. I recommend them.

Martin was professional, kind, and up front about pricing. He was able to help the morning after I…read morereached out, solved my issues within the hour. I've never felt more safe as a woman with a man (with whom I'm unfamiliar) in my house - definitely gives girl dad energy.

We started using Lykos Electrical a few months ago, and have had nothing but wonderful experiences…read more He's worked on a few of our rentals installing new electrical, updating old electrical, servicing HVAC units, installing new exhaust fans... I think he does it all. He has excellent communication and is very clean and professional. He takes the time to explain what's wrong and how he's fixing it and is honest about what needs to be fixed. I'll definitely continue using him.

I've used ARS twice now for major work and have been satisfied both times...with one caveat. First…read morewas hot water install, that had faulty parts and other issues. Repairs were quickly assigned and addressed. Second project required major excavation and complete replacement of old cast-iron sewer pipes. Excavation sub contractor Rite Way and ARS plumbing crew led by Conner were excellent - hard-working and respectful for what I know is difficult and very dirty work. Conner was great at keeping me informed of the steps and was a complete professional throughout this stressful process....5 star! I give an overall 4 star instead of 5 star due to what seemed like a lack of coordination with the Rite Way resulting in delays and the lack of thorough cleanup after. Dirt was left in a neighbor's yard and dirt plus mud/concrete mix was left in my rock yard. Project took almost a month from start to finish, some of that time I had to be out of my home with no drains or water. During this time I was told that Rite Way does its own scheduling. My suggestion is for ARS as the overall contractor to better control that part of the process and it would likely be a 5 star rating.

UPDATE... Reply to…read morecomment left by owner... This isn't about pricing, this is about the fact the unit needed a VERY minor repair and your tech tried to make it sound like it was an emergency to replace it. He even went as far as telling us we were on the verge of the system flooding the house and having water damage. You apparently think this was about price and not about the shadiness of your business practices. $350 fixed the system, ZERO reason to suggest and offer a replacement. Went through Home Depot to have this company come and check the AC for any issues. They gave me a list of reasons it needed to be replaced, including telling me the system may cause a flood and create water damage. They sent someone out to quote a new AC unit... $31,000, with a special price of $25,000 and magically if I bought that day... $18,890. I called other places and had them come out, turns out... NOTHING major is wrong with the unit, just needed a tune up and a coil. Both places I called told me my unit was too new to replace, and still had 5-10 years left. These guys are shady, and I'd stay FAR away from them.

This is a family owned business. In an industry that doesn't always feel honest, both Carl and…read moreCallie come across as genuinely sincere, genuinely helpful, and they have never seemed to be just out for a buck. Quite the opposite, they have proactively given us tips that no one else had ever offered us (and we have always had yearly AC tune ups) to keep our AC units running longer. We appreciate this and respect them and their business. Just good, honest people.

Fast service, Carl took the time to answer all my questions and was very friendly too!read more