I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Okay big problem... I highly recommended Enrique to my neighbor and he connected the main water…read moreline to the irrigation line--bypassed the house. No water to the house. It's been two months and Proven has still not fixed their irrigation...

We are renovating our kitchen because of a water leak. Gilbert fixed the leak and came back when…read morethere was a question about a gas line. He is responsive, upbeat, and awesome at fixing whatever is needed related to plumbing (both the water and gas lines). He's always who we call first.

I've been using Blue Dragon Plumbing for nearly 10 years and couldn't be happier with the excellent…read moreservice I always receive. Owner Gilbert is efficient, highly skilled, and never leaves a mess behind. I just had my toilets replaced and was so impressed with his great and quick work of the job. He also goes above and beyond, is upbeat even when it's 100 degrees outside, and takes time to greet my dog!

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

Great response time. I had a tech out here the next day. Kyle was friendly and quick. A+ all around.read more

Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

Braulio has helped me twice in ways that speak volumes about the integrity of his business…read more The first call was about low water pressure. He came out, spent a few minutes assessing, and told me straight up that low pressure is endemic to our neighborhood--no plumbing work can or should be done. Meanwhile, some of my neighbors had been sold replacement filters and various "fixes" by other plumbers for the same unfixable problem. The second time, we lost hot water. He responded to my call within minutes and asked me to text photos of the water heater. He diagnosed it via text, told me the fix, and I handled it myself. Braulio didn't make a dime on either call, but he's earned his spot as my go-to plumber. Phenomenal service.

Standard Plumbing did a great job replacing my 40 gal water heater. Braulio answered questions…read moreregarding the project directly and offered advice based on their experience. Reasonably priced for the services provided. I believe Braulio went above and beyond by showing what he found with the old heater. He provided advice on how to deal with issues in the future. Walked me through the new system, what things were different from the old system and how to flush the heater. Nobody wants to deal with repairs like this, but professionals like Braulio make the process a little easier.

Great experience, definitely will use going forward. Thank you! Very professional and knowledgable.read more

Fast appointment, came on time did the work as expected. Didn't feel like it was overpriced.read more

Abel was kind, attentive and fixed the issue. His pricing was also very competitive and fair…read more Thanks so much!

Abel came in on short notice to fix an issue with the dishwasher drain line. He quickly found the…read moreproblem, which was an improperly installed valve and fixed it. Great service overall!

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

Rooterman has changed over the years and, unfortunately, not in a good way. My first review of them…read morewas in 2015 so that tells you that I have been a customer for a very long time. The focus of this review is the water heater that they installed on 1/26/23. As you can see from my other reviews, the water heater that was installed before that one was in 2016. 7 years is a reasonable amount of time for a water heater to last. The problem is that the anode rod is failing in this current one. Edie came out and drained it on June 29th. We are not currently living there. In fact, the house is for sale. The problem was the hot water was turning yellow. He said to run the hot water, especially in the tub upstairs once a week, which we have been doing despite living across town now. Guess what? The hot water is yellow in tint again. Here's the rub. At the top of my receipt it says 50 gallon water heater, 6 year essential warranty. Fast forward to yesterday. Garrett comes out and notes the yellowish tint in the hot water. So, he says he can maybe replace the anode rod for about $500. He also says I can try calling AO Smith to see if they will send a new water heater and they will install it for about 2K. So, this is like going to a mechanic and a part fails and they say, why don't you call the company and see if they will send you a new part? I am pretty sure that is not a thing. By the way, he tried to get the anode rod out and it is welded solid in there. I told him we would give a credit to a potential buyer but after talking to my husband I realize that is not a good approach. It is already a brutal market to try to sell a home. So, I am faced with having to replace it although I have a document that says at the top 6 year essential warranty. That makes no sense. I will have to bid it out and Rooterman will not be on the list. They replaced the heater in 2016 and then again in 2023. I had no qualms in having them install it in 2023 because they had my complete trust. This is no longer the case. I no longer recommend Rooterman Plumbing. I gave them 2 stars because they used to do a good and honest job for me. I no longer feel that this is the case.

We were very impressed with Kevin, who came to our house for a plumbing reconnection after…read morecountertop replacement, on a holiday weekend to ensure we didn't have to go all weekend without two bathrooms (despite that he had family visiting at his house). He patiently and resourcefully addressed several unexpected issues, advising us on solutions that would be most cost-effective, and maintained good humor throughout a more extensive installation than he expected. Recommend him very much! Also appreciated flat-rate and fair pricing from Pierre, the owner--no surprises; we knew exactly what the job would cost before it ever started.

Hands down the best plumber in Austin. I've been using them for years and always been happy. The…read morecouple times I tried to use other plumbers I regretted it. I can't recommend these folks enough. They've helped with gas lines for ovens, fixed showers, toilets and other miscellaneous things over the years and always excellent work

Great communication on a Sunday when I found my water heater leaking. Fair price to replace a 40…read moregallon 40,000 btu gas heater. They came out Monday and replaced it quickly and efficiently. Will use We Plumb for any future plumbing projects.

I didn't actually hire We Plumb, but I just wanted to put a review here, because I appreciated…read moreZach's customer service. I asked multiple companies for a quote and Zach was available same day. He initially didn't want to provide a quick quote without seeing everything in person, but I pleaded and he eventually gave me a range of estimates based on what he knew and they were all reasonable (relative to the Austin market) . It frustrates me as an impatient homeowner when I can't get immediate quotes, but I think the need for companies to see everything in person is probably a good sign. He doesn't want to just tell people what they want to hear to get in the door and then surprise them when the price changes because something about the project made it more difficult. He was then willing to answer my technical questions about potentially repairing my existing water heater and even some local parts stores I could look at for the components that weren't working for my existing water heater. We also talked about CoA rebates, heat pumps, and all the options for water heaters. Companies have a lot of incentive to gatekeep this kind of information and Zach was willing to just help me out as I formed a plan that took my current budget into account. I ended up replacing my own water heater, but I am a stubborn, frugal person. Zach's customer service, availability, and reasonable quotes are appreciated. If my financial situation improves, I'll probably be giving him a call next time I have plumbing needs.