If I could give a negative 5 I would. I used this company last year 2011 and the guys where awesome. They arrived promptly at 8:00 am and removed the items from 4600 North Cumberland, Chicago, Illinois 60657; then they headed over to my storage unit at 4750 N. Ronald in Harwood Heights, Illinois 60706 to collect boxes stored from my 2 bedroom home months before; and then we headed on to 1014 West Irving Park Road 60613, where we were moving. This was done in less than 3 hours with 3 men. Exceptional care was taken and nothing was damaged or broken. We of course generously tipped them.
Quite naturally I called then to move me from 1014 West Irving Park to our condo around the corner at 3950 North Lake Shore Drive 1225E, Chicago, Illinois 60613, which is less than a ten minute walk from 1014 West Irving Park address. It took them 5 hours to complete the job (an excessive and unreasonable amount of time to move me); they broke my stuff, and left my some of my property in the parking lot at 1014 West Irving Park Road.
To begin with they were one half hour late arriving to the job, when the owner called to apologize for the delay and I said no problem. When I called him to complain that the move was already into 31/2 hours and after checking the truck it would be awhile he stated that I should have ordered 4 men (when I placed the order the owner said he remembered me and that 3 men where enough). After the 4th hour I called him again and he stated his men told him that they had to walk a block to get to our elevator and that the elevators where small. I invited the owner several times during the course of conversation to come by and see for him. Each time he declined stating he did not have time to go out and check out locations. Suggesting I should have ordered four men. There is no freight elevator but it should not have taken 5 hours to move me in.
When they finally completed the job I called him again stating that I was not happy with the $465.00 bill presented to me. While going over the items moved in my apartment, I asked about my red dolly, one of the men said "oops we left that in the parking lot". I asked about the wheels on my dresser and he said "it just came off and handed it to me", when I got to the bedroom and saw how dirty my mattress was I got on the phone to call the owner again and the guy I had been talking to left my unit, leaving the driver and the other gentlemen who claim not to know anything. I told the owner that I would be filing a complaint and he stated the most he could do was to take $50.00 off the bill. I paid the bill and returned to 1014 West Irving Park Road but none of the items were in the parking lot.
As I started to unpack items that were damaged and broken, I decided to take pictures of the dresser, the damaged desk we just purchased at the beginning of this year, and my soiled $700.00 queen size mattress. They should not be allowed to get away with this. read more