Update - Mark followed up to try to make things right. He refunded $200 for the scratched up table and offered to fix some of the scratches following week. However, he was unable to find time to fix any of my expensive furniture. Furthermore, I recently noticed my $2,500 sofa set is also scratched and dented on the corners and top. He obviously cannot fix all this furniture so I don't have this expectation from him. Even though he cares about the business, I would not recommend his company due to lack of accountability and reliability. NOTE - I believe the reason he has mostly 5 star reviews is that mark calls up people who give 2 stars or less and requests to remove those reviews in change of compensation. He tried to do the same with me. I would have removed my review perhaps had he followed through on his promise to fix the furniture.
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While A & R moving were cheaper than most other quotes, at the end of the day - you get what you pay for.
My understanding is that the movers Mark hires for the job are not full time professionals because they don't have a protocol for handling furniture or moving heavy items. On the flip side, all the movers were really friendly and pleasant to talk to. I had the following issues and will not go with these movers again -
(1) After explaining numerous times that my furniture was expensive, I see several scratches and marks on multiple items (dresser/bed/side table)
(2) They ran out of blankets for the furniture and starting using plastic to cover furniture, which did not help.
(3) One of the movers broke a bulb in the hallway but did not clean up the mess right away or replace the bulb later on.
(4) Out of 4 movers, only 2 movers knew how to dissemble and assemble furniture and it took them quite a while to do so. I have had movers who do these things very efficiently, quickly, and meticulously. However, these guys had a challenging time figuring out how to assemble everything back. They also ended up not using all the screws they took out after dissembling furniture because they were in a hurry (everything looks fine currently so I am hoping nothing is indeed left loose)
(5) They did not have one of the key pieces of tools (L wrench set) and fortunately because my husband had a tool box, they ended up using his' for the entire day. At the end of the day, I had to remember to get it back from them.
(6) A & R had apparently overbooked and because the guys took longer than expected, he called and yelled at the guys multiple times over phone. As a customer, I felt this was a tad unprofessional.
(7) I was quoted and had a deal for $450 but at the end of the day, I was charged $ 600, which I was OK paying given the amount of time the guys took but felt it was slightly unfair to quote a lower price in the beginning when you know it could take so much more long
While I got my items moved and I am happily living in my new place, I will not be going with these guys again. It's not worth the risk especially if you have expensive furniture. Probably OK to use if you have boxes only and timing doesn't matter much. read more