Well, they apparently are in a state of denial with my not so good review. It is true, I am on here with a different name because I wish to be anonymous as people started recognizing me from my previous picture and reviews, which got annoying.
Devon had offered to "make things right" but how? I'm in a different state and my stuff is in storage, so i told them I want nothing to do with them. I gave them names of people who messed up, and they still want to claim I am confused? So, let me list it here as public proof to them. I would leave this as 2 stars because you offered to try to make it right, but now you are trying to weasel out of accepting that this is your company by claiming I have the wrong company? Now you're down to one. And remember Frank, you forced my hand:
Mess up #1: Frank, (the owner?) who shared the Google doc estimate contract with me, despite the fact that I was not contacting the company with a Google account. Ok, inconvenient, but forgiven. I had to figure out a work-around to open it.
Mess up #2: Laura first got the price wrong. Forgiven, but really unnerving.
Mess up #3: Then Laura got the date wrong. Forgiven, but started making me question this company.
Mess up #4: Movers showing up 2 hours later than the timeframe given to me.
Mess up #5 And Maria giving me multiple inaccurate timeframes of when they would be arriving. I started to get the feeling that they would have not shown up without my constant pressure for a time frame.
Mess up #6: The fact that I had to keep calling to ask Maria when the hell these guys were coming. No one ever made the attempt to call me to tell me they'd be late. The first contact was when i called them 20 minutes after the window they gave me had ended. This company should have kept me apprised of the situation when they knew that they could not come at the agreed upon time.
Mess up #7: Jerry and his entire team not listening to any direction I gave and stacking things up nonsensically. I measured out the storage space and the furniture and boxes and had it down to a procedure of how it needed to be done. Did they listen? No, they did whatever the hell they wanted because it was late, which was their fault.
Mess up #8: Jerry giving me his card for carpentry work and trying to promote himself when he can't even get his main job right.
BONUS ROUND
Afterward, talking to someone else who had a bad experience with this company who had Henry's team. They pretty much did the same thing to them as Jerry's team did to me with nonsense stacking into piles and not putting things where they were told to put them. Once this company moved their stuff to a new location, the people that hired them pretty much had to move everything inside the new location because these guys would not follow what they were told.
So Frank, am I still confused or does this cover everyone? For a guy who used a different company, I sure seem to know a lot about your specific company, don't I? You guys got lucky that my first three choices were booked for the weekend of the move, but I saw all these reviews and thought it must be fine. Are you still denying the reality that this is your company? The only other moving company that pops up on the first page of a google search for Devon Moving Company is in Devon, PA, so I don't see how I could be confused.
And another thing that's fishy, look at all the positive reviews...look at how many of those people have very few other reviews. Hmmm...interesting.
Original review below.
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They were nice, but it was an experience even dealing with the main office. I would not willingly use this company again. Lucky for them, the Moving Specialists were booked the weekend I moved this time, so after looking at all the rave Yelp reviews, I went with these guys, but you Yelpers have failed me this time!
I had them move things into storage, but they put heavier furniture upside down on top of light boxes and did not take direction at all. A lot of what they did does not take a genius to figure out that you don't do it that way. I ended up playing Tetris with everything myself until it ft right without breaking anything. read more