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    Ondemand Movers USA

    4.2 (69 reviews)
    Open 9:00 am - 7:00 pm

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    Excellent

    Services - Ondemand Movers USA

    In-state moving

    International moving

    Out-of-state moving

    3 More Services

    Packing

    Packing supply sales

    Unpacking

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    Damaged wall
    Taeler H.

    It is with deep sadness that I have to write such a bad review for Ondemand Movers USA. As of today, it has been three months since the movers moved my husband and I into our new place. Upon arrival, I was disappointed to see that the dispatcher sent one less mover than what we agreed on, and a truck that was too small. The movers that we got were kind, strong, and patient, they also moved pretty quickly. I appreciated their service and speed. They called their boss before beginning to move anything to let them know that I thought the truck was too small and they ended up having to take two trips, which they removed the charge from my bill since the dispatcher messed up. That's fine and I appreciated this... the biggest problem came in when one of the movers dropped my dining room table in the hallway of our building, causing significant damage to the wall and to our table. The other mover and I saw him drop the table and cause the damage, so there was no question about the incident happening or who caused the damage. The other mover told me he would document what happened in our file and it would be no problem to get this resolved and that someone from their office would contact me. After almost a month of not hearing from anyone, I started sending emails and no one was getting back to me or my building manager. Then I found their insurance company name on the COI. After filing a claim with their insurance, I finally heard back from Mike, the manager at OnDemand Movers and he made it seem like our building did something wrong by fixing the damages. Buildings do not wait forever to repair something, if your company wants to fix it your way and not be charged what a condo association charges then you actually have to contact us to discuss. After being passed around to their HR/ Claims person and getting ghosted several times, it is three months later and I have still not been reimbursed for my damages. Ordinarily, I try to be more patient with small businesses and support them whenever possible, but this is ridiculous. It does not take three months to reimburse someone for their damages. I've been told that the checks are lost in the mail, then received an offer to get a Zelle and we all know that Zelle is instant but I have not received that either. It's sad to say that I would not recommend this company to anyone.

    Here is my claim I filled out for my $10,795 couch. They paid me $90!!! This company is a joke!
    Kevin S.

    I paid this company $1,500 to move my 2 bedroom apartment about a mile away. The actual cost of moving was more like $12,000. They completely ruined my $9,000 Restoration Hardware couch. There was a giant hole in it and several parts of it were completely black. I had to go to Restoration Hardware and order a new $9,000 couch to replace the one they ruined. They told me that their insurance would cover the damages. 5 months later I receive an email saying they're going to mail me a $90 check. That made me livid. They ruined my floors in several spots and messed up my drywall - I'm in a brand new unit. I'm going to have to pay for that when I move out. They also broke one of my computer monitors. In total I'm probably looking at a $12,000 is what I actually paid for this move. Also, after they left I found several pieces of art amongst our things that weren't ours. They must have still had them in the truck from the last move! These guys pay no attention to detail and they don't know what they're doing. I watched the guy pick up my couch by himself and slide it across the hardwood floors. They came back to fix the drywall, but after it dried you can clearly tell it was a hack job, so I'm going to have to pay for that. So if you want your expensive furniture, electronics floors and walls ruined, all for the low price of $12,000, then this is the company for you!

    Scratched my $500 nightstand and offered me $25 as compensation.
    Shanna S.

    Scratched my $500 nightstand and offered me $25 as compensation. Left the gas on my grill running. Left items on my balcony. Used my microwave twice and got drinks from my fridge without asking my permission. Would not recommend.

    Bed assembling services

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    4 months ago

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    5 months ago

    Amazing team of guys moved some very heavy restaurant equipment - on time, professional and friendl.

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    6 months ago

    Team said they were done and asked me to sign them off before finishing the move. I had to move an entire 75 in tv myself after this.

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    1 year ago

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    7 months ago

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    1 year ago

    Great service and value for my money. They arrived promptly and got the job done early and were very neat and professional.

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    1 year ago

    Ondemand is by far the most inexpensive and most professional movers in Illinois. I highly recommend them.

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    2 years ago

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    1 year ago

    Excellent service, amazing team from first contact to finishing the job. all our questions and concerns were addressed. Thank you.

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    Mike F.

    Thank you for your awesome five-star review, Sandy!

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    Page 1 of 2

    Ask the Community - Ondemand Movers USA

    Review Highlights - Ondemand Movers USA

    But I want everyone reading this to know they did a great job, were friendly, on time and responsive.

    Mentioned in 2 reviews

    Read more highlights

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    New City Moving

    New City Moving

    (1.3k reviews)

    Avondale

    I have a wonderful experience with dulls and Logan they handled my things with care they are very…read morehard working and I will request for them again if I had to they are good anybody that new help moving request for dulls and Logan they are good

    I was initially so impressed with All My Sons dba "New City Moving". They quoted me $190/hr for…read morelabor plus a $290 flat fee, and I paid a $100 deposit. The team confirmed all the details ahead of time, including my request to move over 10 pieces of artwork. They estimated a 5-hour move with three men, and on the day of the move, they arrived promptly at 8 AM, worked efficiently, and completed the move-out by 1 PM. The move-in process at my new home started at 1 PM and wrapped up around 3 PM. Throughout the day, the team was respectful, careful with my belongings, and truly seemed to go the extra mile. I was so appreciative of their hard work that when the team lead, Sergio, requested a cash tip, I went to the ATM and withdrew $500 -- $200 of which I gave directly to the crew as they finished up. Unfortunately, this is where my experience took a sharp turn. I placed the remaining $300 in my purse, consisting of one $100 bill and $200 in $20 bills. After noticing the sky open up around 2:30 PM with heavy rain, I felt even more sympathetic to their efforts and decided to give them an additional $100. When I went to retrieve the money, I was shocked to find my purse had been disturbed and only $100 (in 20's) remained. To make matters worse, when I returned to my old apartment to finish cleaning, I found a pile of belongings left behind. Despite paying for a full-service move, it seems the crew simply decided some of my things weren't worth taking. The lack of communication and care was beyond frustrating. And if all of that wasn't enough, after providing my email address multiple times, I still have not received an itemized receipt, invoice, or a clear breakdown of charges. The final bill came to $2,145 -- almost twice the original estimate -- leaving me furious. After deducting the $100 deposit, I owed $2,045. I understand that moving is tough and unexpected factors can arise, but the dramatic increase in cost combined with the apparent theft, lack of accountability, and poor service left a lasting impression. I cannot in good conscience recommend All My Sons dba "New City Moving." While the physical labor of the move was well done, the lack of integrity and professionalism by at least one member of the crew completely ruined the experience. If you decide to use this company, I strongly advise keeping your valuables secured, double-checking that all your belongings are loaded, documenting all interactions, and following up on the communication regarding your charges.

    Roy's Moving 1 - Wrapping and ready to go!!

    Roy's Moving 1

    (109 reviews)

    West Town, Near West Side

    17/10. i wanted to support a small business rather than use a chain company, and i'm so glad i…read morefound Roy! The process was SMOOTH, everything he said he would do (email by X time, call by X time etc) he did, and they were Crazy Efficient. Plus, everything got from point A to B without a scratch. The entire time was friendly/casual/courteous and willing to help with anything i asked. Would recommend in a HEARTBEAT.

    I used Roy's company this past weekend to move from Chicago to MA. I had previously used them for…read morean in building move. From my first chat with Roy to saying bye to him in MA this move was a breeze. Roy took the time to explain all my options, including not using his service. After talking I decided to use his team because of his reasonable price and my confidence in him. He made himself available to me by text prior to the move and assured me all my anxieties were unfounded. On move day he and his team loaded my things quickly and carefully. He even confirmed which boxes were fragile. After he left I flew to MA and the next day around noon they arrived to unload my things. Everything, including my white (!!!) couch, was in perfect condition. A one day turn around for a long distance move is unheard of. Their service was above and beyond. I am appreciative of their kindness and courtesy. Roy and his team weren't just professional they were personal. They truly care about their clients. I am grateful for them making a stressful and emotional relocation as easy as possible. Using Roy and his team for this move was the best choice. I would highly recommend them to anyone looking for movers short/long distance.

    Ondemand Movers USA - movers - Updated May 2026

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