Throughout the move, the team displayed numerous unprofessional behaviors. One mover placed his drink on several pieces of our furniture, carried items while drinking, removed his shirt inside our apartment, and used our electricity to charge his cell phone without permission. Additionally, the movers dragged heavy items across the new flooring, banged furniture into walls, and dented the woodwork in our new apartment. Upon beginning the move, they caused 3 boxes of breakable Christmas decorations to fall to the floor. Furthermore, one mover's poor hygiene resulted in an unpleasant odor in both apartment locations. Regarding the billing, we were significantly misquoted. The final bill was $500 higher than the original estimate. The foreman on entry to our home and from his initial visualization verballv confirmed to us both that this was a iob size that was accurately quoted and in line with the video we sent to the company. We never received a revised quote, nor were we informed during the process that the move was taking longer or would cost more. Notably, the 2-mile journey between apartments took the team 50 minutes, a drive we completed in 14 minutes at the same time. The delay was compounded because the foreman trained a new worker on our dime, which ultimately slowed down the whole process as he frequently stopped to explain tasks, correct mistakes, and address unprofessional behavior. Finally, I am deeply disappointed with the management's handling of this matter. I filed a claim immediately following the move and was told it would be resolved over the weekend. A week later, I was informed that a family emergency would delay the response. It has now been two weeks since my last contact, and my messages are currently being ignored. All we wanted was a refund for one hour of moving time (matching the original quote). I will not use or recommend this company to anyone. I would highly recommend using a more established/experienced moving company. read more

I wouldn't recommend this company to my worst enemy. Everyone should be informed that they can be unresponsive to claims and as of January, they communicated to me that don't have the means to resolve claims. Don't know if that has changed because they won't respond to my emails. This is my experience with a move to Remember. I moved in September. They broke a vintage antique marble table. I filed a claim with them in the hopes of having them fix it, or financial compensation. A move to remember has been unresponsive in trying to resolve my claim.They took the broken table pieces after the move saying they would try to have it fixed. It is now April and I still do not have my table, any monetary compensation, and have not heard from the claims department or anyone from the company in over a THREE MONTHS. Since September, I have been going back and forth with this company trying to resolve this. It has been months of radio silence, then getting some communication emails, then more radio silence again for months. In one of our infrequent email discussions in January, they communicated that they are in deliberation trying to resolve some other issue and as a result of the deliberation and lost wages, the company was at the time, unable to resolve claims. They stated that they would circle back to my claim in March in hopes they could resolve it by then. This is despite us having a signed contract that stating claims will be resolved after 120 days, and as such should have been resolved in January. Hopeless to have it resolved at some point, I followed up with the company back in March multiple times to see if they had additional updates. It is now mid April and I have still not heard back regarding my claims status. The last communication I received from them was the end of January. No compensation, no communication, radio silence, and they won't even give me back the pieces of my table. They broke vintage antique furniture and ghosted me. It was a move to remember and not in a good way. Oh also day of the move they showed up with one fewer movers than I was quoted for, told me the move would take longer as a result of someone calling out, then it took hours longer than their updated longer timeline. I was the first time slot of the day and they showed up about 1-1.5 hrs late and the move went well into the evening. Additionally, they randomly had supervisors on site to monitor how things were going from a process perspective, but these supervisors weren't helping the movers that were obviously exhausted. So I was quoted 4 movers, 3 showed up, 2 supervisors show up to just watch, and the move took hours longer than anticipated. Supervisors started helping at the end but what a weird experience. If anyone at the company reads this, can someone actually help me with this claim? read more

A move to remember... in a bad way Would not recommend or use again. After speaking to them several times prior to the move, they were severely underprepared. Our move took over 6 1/2 hours, 2 trips, and in the middle of the move the movers ditched all of our boxes in the lobby of our building and went to the store for over 45 minutes. Nice people, bad movers. read more

Grateful for A Move To Remember - the Best Moving Experience We Could've Hoped For. After a traumatic experience with another moving company (New City Movers), my partner and I were exhausted, overwhelmed, and still left with half of our belongings sitting in our old apartment. That's when something amazing happened. Trix, the owner of A Move To Remember, LLC, saw a post in a community group I had made asking for help and personally reached out to offer their support. We had originally contacted them before our move, but they weren't sure they'd have availability for our initial date -- and yet, here they were, offering to step in at the last minute and help us finish what the other company left behind. From the very first conversation, Trix was incredibly kind, thorough, and reassuring. They already had our original inventory list and a walkthrough video from before, and they worked with us to get everything scheduled and quoted quickly so we could lock in the move that Monday morning. It instantly lifted a huge weight off our shoulders. The actual move was seamless. Trix and their team were punctual, professional, friendly, and communicative every step of the way. They made the process smooth, stress-free, and even enjoyable -- which, after what we had been through, was nothing short of a miracle. They didn't just move our things -- they cared. Trix even connected me with a contact at the Illinois Commerce Commission (ICC) so I could file a formal complaint against the company that mishandled our original move. They went above and beyond not just with logistics, but also by advocating for us and helping us navigate the next steps for accountability. A Move To Remember is everything a moving company should be -- and more. They're queer-owned and operated, deeply community-minded, and clearly committed to doing business with integrity. We will never use another moving company again if we can help it, and we'll be recommending them to everyone we know. If you're in Chicago and need movers you can trust, hire A Move To Remember. They turned the worst moving experience of our lives into something that finally felt safe, supported, and handled with care. With so much gratitude, Mel Marquez read more

This was my first time hiring movers and I cannot possibly relay how amazing my experience was. The staff was very communicative in the weeks leading up to my move, they arrived on time, loaded & unloaded my belongings faster than anticipated. Samantha, Luis, & Angel were so kind, careful, and considerate. They really went above and beyond (taught me how to fix a wobbly chair of mine, made sure to check in with me often about where I wanted everything). I also ended up paying less than I was quoted! Hiring them was the best decision. Having queer representation also made for a more personable, safe, and sweet experience. read more

This will be the only moving company I ever use moving forward. They moved me from my old apartment to my new place AND moved stuff to my storage unit. They asked questions to prepare an accurate estimate. The folks who moved my stuff we so kind, personable and efficient. Cannot say enough positive things about them. The cost for the move was the best price after reaching out to multiple companies to get estimates. read more

Feels weird to type out that I had a great time moving, but that was absolutely the case yesterday when A Move to Remember helped me move out of my shared two-bedroom into a 1BR yesterday. Trix (Team Lead) and their team (Leo and Jerry) were professional, personable, and went above and beyond during the move. Given that I was moving out of a place I had shared with two different roommates over the past 4 years, packing was an ordeal as I tried to figure out whose was what, what to keep, and what to toss. They were really diligent in making sure that only my selected items got moved and my roommate and I really appreciated that. What I was unable to get to the night before or fit into boxes, Trix and team provided large Amazon bins to transfer those items to the new apartment. With care, they wrapped my furniture, computer monitors, TV and even my Peloton. All are in perfect working order! Something about AMTR that is super helpful is that they will remove wall mounts from the walls. This was invaluable because I had a friend coming over to reinstall these mounts at my new apartment and it saved them from having to go to the old apartment to take down the mounts (saved me time and $ too)! To quote their website: "Think of it as if you had asked friends to help you move, but they had the skills to take half the time and do all the heavy lifting" AMTR absolutely lives by this code. I would 100% invite them to the house warming! Thanks again, Trix and team! read more

Overall real great experience with AMTR. Pre move estimate went well,it's easier and probably more accurate to send them a video rather than fill out forms. Their price is in line with all the other quotes we got too. On move day They were very respectful of our stuff and used lots of blankets etc, they worked incredibly hard and were super friendly. Highly recommend! read more

We ordered a couch from EQ3 earlier this year, but it wasn't before loads of deliberation and anxiety of if it would fit our not. Before we even purchased, A Move to Remember took the time to view videos of our building to see if it would fit. This lead us to making a confident purchasing decision. Couches are so expensive and not always easy to move, having the expert input from AMTR was crucial. When it can to day of move, they arrived ahead of schedule and we're communicative along the way before their arrival. They surveyed they area, got the truck in position and we're on their way. The couch wouldn't fit in the elevator so the three person crew had to take the stairs. They had such a good attitude about it and I was super impressed with their communication and how they encouraged one another along the way. It was so kind Our couch is on the lighter side and our buildings always were a bit dusty so they paid special attention to ensure nothing rubbed onto the couch. When it was finally in place the evaluated the final product for any issues, snags, etc. and were on their way. We've had some not so great movers since coming to Chicago. In fact, every crew has managed to break something in transit, but not this one! I was pleasantly surprised and will definitely be using them again! read more

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Unfortunately the name of this business is quite accurate. After arriving late, our moving team immediately pointed out things that they refused to move culminating in refusal to move any furniture. The team left and we contacted the office who were even more unhelpful. Luckily we have good friends who rushed over immediately to pick up the slack. I would not recommend. read more

These folks were awesome. Patient, fair with rates and time... very comprehensive system and great attention to detail. Don't even think about hiring anyone else! read more

Highly recommend. Got quotes from several moving companies for a small move, and not only was A Move To Remember the best price, but also the most professional service. I greatly appreciated the email follow ups/receipts, and Samantha called me the day before to run through the process and make sure we were ready to go! Move day went seamlessly, quickly, and professionally. So happy I found them and will absolutely use again for my next move! read more

As a neighbor of someone who used their service, they're incredibly inconsiderate about how to manage their truck in an alley. Incredibly rude and don't understand how the streets work (they told us to drive through a pedestrian mall???). Honestly, if they were more courteous we would have been more understanding but they blocked the whole alley with their truck and car when other moving companies don't block the whole alley. Anyway, would never book with them and will judge anyone who does. read more

Discovering 'A Move to Remember' in a Reddit post and through Yelp reviews was a breath of fresh air. We were faced with the daunting task of moving from a third-floor walk-up to a house, and we had no idea how to do it without breaking the bank. We also wanted to support a company that treats employees well and respects customers. 'A Move to Remember' was the perfect fit, ticking all the boxes and providing us with a sense of relief and peace of mind. Things that stood out over other movers: 1. The booking process is thorough and easy. You can fill out a preliminary form for room-by-room items, and they also request a walkthrough video to get an accurate quote. The prices are competitive and fair, and the scope of the whole move was also accurate. 2. The communication from booking to the day before/day of the move was not just good--it was exceptional. I was in contact with Leo to make sure all the details of the move were correct and then with Ty the day before/day of to coordinate logistics. I never felt in the dark or overlooked, and the team was respectful, professional, and friendly while handling our many, many, MANY things. This level of communication and customer-focused approach made us feel valued and important. 3. Our move was booked for later in the afternoon, so we knew other jobs would be before ours. We were informed well ahead of time that there would be a slight delay and the crew would be slightly later than we planned. It happens! But what makes AMTR customer-focused is that we were a) told hours ahead that there would be a delay and b) the team had already increased the number of movers for the first half of the move to keep on schedule. Everything was communicated clearly, and the entire process went smoothly. 4. This isn't necessarily part of the move, but I have to say that choosing a locally-owned company with strong values was important to me. If you check out their website, you'll see the many small touches that make this company inclusive, trustworthy, and safe--and those small touches make a big difference. If you're going to spend money, it might as well be with a business committed to improving the lives within the community it operates in. Thanks, AMTR! read more

I've used AMTR twice and will always use them moving forward. Their people and processes made my moving days as smooth as possible. I appreciate they ask for a video walk-thru as it saves the hassle from having to input everything on a form. My quotes have always been accurate. I also like that they had three movers for my 1br moves, which makes it faster for the same or lower price! The actual movers go above and beyond. On time, respectful of your things, quick & efficient, and just overall SO professional and friendly. Truly an amazing business and service. read more

Called twice and texted twice, two days apart, and no one bothered to get back to me. That's disappointing, disorganized and unprofessional. A 'no' or 'sorry' is better than being ignored. Also, they only pay movers $16/hour, so whatever they're making on top of that is going into their pockets. read more

If you like surprises with your move, and not good surprises, then you should book A Move to Remember. Despite contacting me over seven times to check in about my move, I was blindsided with a new HIGHER quote two days before the move. I was originally quoted $750-900 and then received an email for $800-900. They told me the increase was due to the truck now coming from the northside location - so adding more miles onto the transit (btw, the southside location was less than a mile from my building). Even though I booked more than a month ahead of time, they said there was nothing that they could do except provide me with a visa gift card. Then, on moving day, only two out of the three guys showed up - no heads up from the company. The movers informed me that the company was short staffed. The only saving grace and reason I gave two stars was the actual movers were fantastic - helped assemble the bed and TV and worked incredibly hard. I would not recommend A Move To Remember to anyone that I like.... read more

The team at AMTR rescued us from the worst moving experience of our life!! We moved from CO to Chicago and hired "professional movers" who turned out to be nothing more than professional scammers. After a week of hell, the other company finally got our stuff to the Chicagoland area and demanded an extortionate amount of money to complete the job. That's when we found AMTR through the suggestion of local friends and I am so thankful for them! With just a few hours notice, they met the other scam moving company at a truck stop and made sure each of our items were accounted for, loaded them onto their truck and got them safely to our home. The team was so incredibly supportive and I could not me more appreciative of the work they do. Huge shout out to Samantha and Kate for saving us!!! read more

I'll start out by saying that since they're a relatively new company I was a little nervous, but there was no need! This was my first time hiring movers as well so I was nervous about the whole process in general. Nick and the rest of the team made the whole process super easy and not stressful at all. They adapted as needed and could not have been more polite and courteous. I would book them again in a heartbeat and I highly recommend them if you're looking for movers. They also offer a variety of other services if your looking for real estate, rentals, interior design they're truly a one stop shop. I can't say enough good things about this company! read more

Trix and Elliot made my move so much smoother after a mess of a morning with Uhaul. I ended up having to change my move time from 8 am to 2 pm, which was possible due to Trix's proactive planning with the other clients before hand knowing they were able to swap times with me. If it wasn't for Trix's flexibility, communication via texting and calls through out the day as other factors continued to try me, I may not have been able to get my stuff until next week. I couldn't appreciate and recommend this amazing Queer driven business more. They unloaded my Ubox in less than 1.5 hour and even put my bed frame together in that time. Super professional, friendly, reliable, and trustworthy. Highly recommend. read more

I wish I could recommend A Move To Remember. But there were several issues within this move that added extra stress onto the moving process for me. One was the truck was not big enough to fit all my belongings. The inventory I provided was correct - so I was pretty surprised they were dispatched with the smaller truck. I believe this caused the team to super pack the truck, stacking things on top of each other that shouldn't have been stacked. Some of our furniture was scratched, and while it's all cosmetic, that could have been avoided. The other was the 3rd team member being late. I think this caused the move to be longer than what it needed to be, on top of the team having to go back to pick up the remainder of our items that couldn't fit into the truck the first trip. Compared to my other experiences with prior moves in Chicago, with other moving companies, I can't confidently recommend A Move To Remember. I believe improvements can be made. read more

Booked based on recommendations of others. Very responsive. Reasonable quote. Not the cheapest but well within the range of our budget. Ty was the team lead. Superb communication prior to actual move. Team worked diligently and was so conscientious of the big items as well as the small things. Polite. Would absolutely use again. read more

Just moved with them last weekend and it was incredible! The movers were so friendly and the move itself was so fast. It was also a great value for how many big items and floors they had to walk up. Highly recommend! read more

I am very happy with my experience with this company. All the movers worked quickly and efficiently, the lead organized the crew very well, and all of my things went into and back out of the truck smoothly and in good time. I am very impressed and grateful. I highly recommend A Move To Remember to anyone who needs help moving! read more

I admire this small company with a BIG Heart! They are excellent at what they do. they do not waste time. They do the job and move on. They have the right name "A Move To Remember" because you will definitely remember the move! Thanks Guys! read more

Best move ever! Trix and crew were friendly and worked nonstop to get everything done in no time at all. Less than half the cost of previous moves thanks to their hustle. I was worried about getting everything done, but I shouldn't have been. I will use A Move To Remember for every move from here on out! read more

This is such a great moving company that I moved with them twice. The first time was an in-town move in Chicago. The second time was a long distance move of everything in my apartment and office (the latter was a second leg of the trip) from Chicago to Massachusetts. This was a rather complicated move. They were very clear and fair about rates and times and even suggested structuring the long distance move in a way that would save us money--which amounted to some seriously hard work on their part. I have noticed that other reviewers have mentioned that customers actually enjoyed the time spent with the moving team. I want to echo these statements: I had a great time with the whole team, both on the move out from Chicago and on the move into Massachusetts. They--Trix, Darius, Orlando--are all just really nice people who are enjoyable to spend time with and somehow keep a smile on their face and a sense of humor while doing some seriously tough physical labor. Awesome company. If you can get them, by all means move with these folks! read more

I recently used A Move To Remember (AMTR) and have to give them a shout out. They were reliable, cost affordable, super efficient, pleasant and just super friendly. They were respectful of my space and the items being moved. I would HIGHLY recommend them for anyone moving in the Chicago area. read more

Efficient, careful, went above and beyond, stayed in communication throughout the process from service request to follow-up on the day after. It's everything you want in a moving company and more. read more

They were great from start to finish. Their online quote system is super thorough in helping them (and you) prepare for your move. They are happy to follow up and answer any questions you might have. The team that helped us was kind, professional, and respectful throughout the entire process. They were also just fun people! Every step in their process with thoughtful and methodical. Pricing was very reasonable. DEFINITELY recommend.​ read more

They were great! Communicated well, moved everything with no issues, and came in under their estimated cost. I will definitely use then again next time I move. read more

This moving company is amazing. We used them a few years ago when they were just starting and it took a while and was in the rain because we had tons of stuff and packed poorly.. They did it all, no complaints, pros. Now they more established and we used them to do two moves at once - one out of the house and then another person from someplace else into the same place. They were super organized and fast, holy crap, I am so happy. It saved me money as the one with the smaller move and everyone was so nice. use them for your next move, you will be so glad you did. Also the portal for getting organized in advance that they use is pretty nice and actually helped me stay organized for my packing. read more