This review is a LONG time coming - it's about an experience I had picking up my iPhone 15 so...about a year+ late. The world is pretty much split between Apple users and non-Apple users of which I am the former, so I love the products although this review is not related my devices. This review is purely for the employee who helped me - Skylar! And you have to admit it must be pretty impressive considering I have remembered his name and service for over a year now. When I picked up my phone he was the one who assisted me in transferring all of my information and patiently answered all the questions I had. However, not just that, but I noticed how he would keep an adept eye out for anybody else who needed help as well so he could move swiftly from customer to customer. One moment even comes to mind he noticed that somebody was having some difficulty while he was helping somebody else and he quickly asked for some assistance from one of his co-workers. My phone was taking quite a while to set-up but he made the time pass by quickly with his friendly demeanor and conversation. I actually came into the store earlier this year to pick up a MacBook and while he was not the one to help me this time (of which Stephanie was the one to help me and also amazing!), I noticed that he was still there and earnestly helping out multiple customers. All of which continued to remind me that I needed to write this review. So a very long time coming, but a very big thank you for all the help! read more

Terrible wait! Seriously why even waste your time coming here when you can order everything online? Repairs the only time I would consider this place again! read more

Apple Brea Mall - Mobile Phones Near Me - Brea, California

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They have everything here! One of my favorite malls! The Apple Store was very crowded though, so make an appointment or buy online and pick up in store. There was a line of people checking in for appointments. We didn't wait too long though because I had already started the process online. We waited about 15-20 minutes. The service was great though! We had two very nice associates that took their time explaining everything and did not rush us at all. They also didn't just try to sell us anything and everything which I appreciated. read more

Apple Brea Mall - Mobile Phones Near Me - Brea, California

Excellent in- person service - especially from Shawn (not sure of spelling) who helped me today. Thank you so much!!! Kind, patient and knowledgeable. I do want to add though that I really dislike the automated phone system which was very unhelpful. Thank heaven for real people!!! read more

Tried doing a return with gift cards and they wouldn't give me store credit unless I had the original cards present even though the representative I bought it from took them from me when I purchased my MacBook. They were also rude to my sister read more

I am extremely impressed with Apple's customer service. My laptop was experiencing issues and I brought in to have it repaired. I first made an appointment on apple web site and showed up on-time. The technician showed up promptly to assist me with my problem. The laptop needs to be shipped to the apple center for repair. Amazing I got my laptop back within 5 days. They also provide updates constantly with the status as well. read more

This review is for apple Brea and for the product Powerbeats pro. Forone if you are buying or planning on be buying headphones do not by Powerbeats pro they say they are sweat and water resistant however mine malfunctioned and we're not covered under warranty due to "water damage". In essence I had to re-pay the 2999 apple care. My first visit to Apple Brea I had an appointment for supposed replacement repair when I arrived they said I made the wrong appointment and needed to make a new appointment just putting me back in the waiting line for three hours. After waiting three hours they tried to diagnose my headphones and said that we need to send them in for a technician they said they would call me back when they were done I left my phone number and never received a call they send a message to my wife's email which went in the junk mail and was never seen so they return my headphones still not working. So I had to make another appointment for them to repeat the same process which they did, so slightly over three weeks I finally have my headphones which should've been covered under warranty and we're not. I have a feeling they will malfunction again after a few times of wearing them at the gym. Do not call the sweat and water resistant when they are not and don't claim it is water damage when these were nowhere near any water. Crappy headphones do not buy them read more

Apple Brea Mall - Powerbeats pro "sweat and water resistant " - Mobile Phones Near Me - Brea, California

Jesse and Sabrine made my experience wonderful, even though I was having trouble with my Chase card. They were so patient and helpful.

I came to Apple Brea Mall today to purchase an iPhone 13 for my mom since the price dropped to $699. I had to check in and was told the wait was 20 minutes, the wait ended up being close to 40 minutes so i was really annoyed. However the lady who assisted me gets 5 stars, i was also shocked at how i was able to purchase and set up the phone in 5 minutes, i havent any idea why some people had to spend 15 minutes to 30 minutes chatting with an employee on a purchase lol. read more

Apple Brea Mall - iPhone 13 Pink - Mobile Phones Near Me - Brea, California

This location is very convenient and the environment is good, however, the services are really bad. The receptionists were not polite and kind of rude, obviously they could ignore you and greeted the customers selectively. We bought the new phones at that location and the sales was pretty inpatient, my parents don't get in touch with the smart phones usually and tried to ask more about the details to buy, but the sales said he didn't have so much time to explain and his attitude was kind of perfunctory. The second time I went there for transferring the data from my old device, the employee was instructing his colleague for this and didn't even focus on my demands, the experiences I have are disappointing, maybe the feelings and experiences for everyone is various but mines not the positive one. read more

I received wonderful customer service from Ty and Tony W. while purchasing a phone. They were both very helpful, patient, knowledgeable and kind! I'm really thankful for the great support I was given throughout the process because it was a stressful position for me to be in. read more

Are you kidding me? An appointment that's supposed to take 10 minutes of waiting, took over 40 minutes. I came here to replace my airpods that were recalled in 2020 or something. I didn't know there was a 3 year warranty or whatever and now I have to pay almost $100 to replace one... be so fr. I went up to 3 workers to ask for my appointment and they weren't even happy to help me. Customer service is absolutely terrible, everyone that "helped me" should be fired for the unprofessional and rude behavior. read more

I've never officially used an Apple Store before, well, sorta, (besides to buy an item or two, but that was very rare), believe it or not! But that changed when my new pair of Airpods started malfunctioning. Specifically, the left one no longer works. It's barely 3 months old! They don't make tech stuff like they used to. My Airpods are still pretty new, so warranty has not expired, so I took advantage of it by making sure Apple the official maker and seller will fix this failure for me. I could've made an appointment with other authorized repair stores, but I do not recommend that. Just go to an Apple Store. Your satisfaction is more likely guaranteed there. The closest one to me is either the Brea location or the Pasadena location. I chose Brea. It's inside the Brea Mall. Making an appointment with the Genius Bar of the Apple Store via the embedded iPhone app/dialog was easy enough. I got a confirmation in my email mail box right away. On the day of my scheduled appointment, I arrived at the Apple Store 5 minutes late. But that didn't matter. The guy at the door (the greeter, I suppose) checked me in right away. But he didn't do, however, to is let me know specifically what to do next. He simply told me, go wait over there where the chairs were. (But politely, ofc.) Again, 'tis my first time actually using an Apple Store Genius Bar, so I didn't know what to do. I asked around, and it turned out, I just needed to sit down. And wait. Okay, Matt, to sit your butt down. After 5 to 10 minutes, a technician (Oh wait, sorry, Genius!) did a brief survey with me. This is to triage my problem, I suppose. Then I waited another 5 to 10 minutes, until yet another staff member came over, took away my Airpods and case, and went inside for some testing. After another 5 to 10 minutes of serious audio lab tests, they've concluded the left Airpod indeed was failing, though they couldn't provide me with a specific reason. "These things just happen," the female Genius said. Well. I thought Apple products do better than that. Then she promptly gave me a "free" replacement. (Warranty covers this.) I was satisfied. :) In any case, she proceeded to tell me that my Airpods case will continue to flash orange until a full charge. Long story short, this was incorrect. It'll stay flashing orange until I reset the entire unit. I thought to point this out, because this was misleading info. An official personnel should be clearer than this. This would've confused my older parents or any other less tech savvy consumers. But no problem for me (and a little Googling). Overall, this was very nice! It didn't take too long. Half an hour, maybe? Everyone's nice and efficient enough. The store is nice and clean as you would expect, though quite crowded for a Friday morning. What, none of us works Friday mornings anymore? No reason not to put down 5 stars. So here I go. 5 stars. read more

I made an appointment at this store today and was advised the wait was 2.5-3 hours and I would receive a text when they were ready so I didn't have to stay. The agent went further to explain that if I was unavailable when I got the text, I could extend the time. I did that but when I got to the store I was refused service because the lazy store reps were ready to go home. They told several stories that did not corroborate in regards to my appointment. First, Aaron told me that I couldn't be found in the computer. I asked for the manager and Michael came out and they had my name pulled up on the screen. He advised me that they had canceled me in spite of the text lying about my place being held. I asked Michael how long a diagnostic would take because I'm unable to use my very expensive device and he said 15 minutes. I really got irritated then because they'd spent 10 minutes refusing me service. Next, Michael said we'll we have other appointments ahead of you. I started taking pictures of all of the employees lolly gagging without customers. I asked him what time did they take their last appointment and he said 6:45 which is the time I arrived. I know you're swamped and you are bummed about your pay but I'm a paying customer and have dumped lots of money into the refurbished junk you keep shoving out. It's not respecting my dollar when you blow me and my concerns off like that. My phone does not ring, I can only hear on speaker and I have a ding loved one. Michael and Aaron were in kahoots and were equally anxious to kick me out so they could haul ass. As you see...customer service had been put on the back burner at least an hour prior to closing. Total bummer for me who has spent thousands of dollars on these phones not to be able to use it is a slap in the face. Total abuse of power and utter disregard for paying customers. I will be emailing corporate because the video is even more telling about the slackers they've hired. read more

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After talking with Apple reps by phone, it was recommended I come in to the store to have my Apple product evaluated. At the store they confirmed a known defect was present with my product-- but there was a lot of pushback about covering the cost of replacement. I interacted with the manager at the time, who I found unhelpful, dismissive of my concerns, ineffective at managing the situation at hand. He contributed to a major waste of my time regarding the product. From brief skim through these Yelp reviews, it appears customer service is severely lacking at this location and it's easy to see why. read more

i have nothing but respect for Apple employees, especaly at this location. . They go Abouve & Beyond to make you feel welcome as well as that yor mind is at ease. I went in today for a Board-Level Repaiur on my Iphone 15=. For what I thought was going to be, a long and difficult process, turned out to be a breeze. The lady who helped me vas gracious and kind. For the people who've problem with Apple Employee,s? Well for one thing, they don't like customers who come at them sideways, right off the bat or those who are impatient, or take their sugguestions with a pinch of salt wuth such things like having to update IOS Software. cause eventualy you have to or you're not going to be able to use it... Don't let your device go from 100% to zero% If you're nice to them, They'll be nice to you. read more

The service at this location was good although they couldn't fix the issue on my phone. The girl gave me a whole work around I could try with insurance but it was a little bit confusing to follow. They were also out of a lot of different products which lowered the selection of what I was looking for. read more

I'm going to make this short, sweet and straight to the point , we love going to Apple for our phone and I pad needs. We had an appointment at this store to get one I phone looked at. Of course it was something simple that we did not know about and the Apple team was right on it. 15 minutes and we were out of there. Great experience with Apple again, highly recommend read more

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I bought my airpod max with the full warranty and they slipped off my head one time and hit the concrete, they have never worked right since, ff to two weeks ago and take them to the genius (???) bar and recreate the exact problem to the genius(???) so she sends them in and the two days later they are at my house, with a letter saying that they were fine and the morons couldn't find any issue with them so they sent them back with nothing done, This folk's is Apple support, i not only will never buy an apple product again but see this as a warning to NEVER buy their warranty???? I wonder if my name was something like Mr. Evan White, instead of a Hernandez if i would have got the same outcome, i doubt it. read more

I don't know what happened to Apple but I will never buy another Apple item. I was having an issue with an iPhone 15 Pro and a brand new iPhone 17. I took them to an Apple store to see what was wrong. After waiting in line I was told they couldn't get me in for another 3+ hours. I walked around the mall and waited for some to tell me it was a software issue. My Apple Watch wasn't letting my iPhone operate as expected. The phone wouldn't ring and I was never given any notice of an email or text messages. I was told that if I want the phone to work, I can't use my watch because the watch has priority over the phone. DUMB!!! Especially since it took over 3 hours to tell me that. Also, my Apple Watch won't hold a charge for more than 12-14 hours. If I want to use it during the day, it can't make it through the night. Again, DUMB!!! Last but not least, I have a pair of Apple Earbuds. Half the time the right one won't work. I have to admit, I've fallen for some Apple products. That has just changed I'll never buy another Apple product. The "we don't care" attitude cemented my opinion. read more

Joseph is awesome! So patient and professional. We came in kinda late for a purchase and he helped us til the end. Thank you!!!!!!

Don't go to this Apple Store. They were extremely rude. I booked an appointment talked to a representative online over the phone. They booked my appointment for 7:30 PM. I show up at 7:30 PM mind you it's 40 minutes from my house and they say all sorry there's no appointment on file When the representative over the phone told me earlier that I had an appointment and I was good and if there was anything else they could help me with. just for me to show up an apple to say sorry we can't help you come back tomorrow at 10 AM and I have to take my kids to school tomorrow and go to work tomorrow. That's why I scheduled the appointment for 730 tonight don't ever go to this Apple Store. The manager was extremely rude and use Walger language never go back. read more

They jacked up my phone with the repair and then refused to fix it even under two warranties. The manager is rude and not willing to help. They will waste your time and not care about your experience. Will find any reason to not fix your phone correctly. If you have anything repaired by this hell hole of a repair shop, yes they are Apple but they cant fix phones correctly and even once they do, they will not seal them properly so water will leak into them. Apple, what a joke read more

Honestly, I don't really like going to Apple Store, i normally shop online, if you need to go to the store, it means something happen that you have to go there to look for a solution or help. Last week, something worst happened to me, I have to bring my phone and MacBook over to trade in a new one. I went to the shop without making an appointment because it was an emergency, I walk-in and the shop manager asked if they could help me, I told him my concern, just around 5 minutes, a staff, Fernie came over to help me. The overall trade-in process is smooth and took around 1.5 hours with the setup. He was professional, helpful and gave me some advises about online security issues. On the next day, I brought the phone back to exchange from 14 Pro Max to Pro, because it's too big. I walk-in again, another staff member, Oswaldo came over to help me right away, he helped me through the exchange process, because my apple card got some problems and the payment didn't go through, he tried multiple times, make sure everything is good, he is attentive, quick problem solver and customer oriented. Fernie who helped before, he came over and remember that I have some gift card to use in my Wallet, I even can't remember I have it. Fernie and Oswaldo are super helpful, attentive and always customer-first. What I want to praise is not only my retail experience with Apple in Brea Mall and the staff, Fernie and Oswaldo, but also the Apple service is exceptional, the Apple card and Apple Saving solve my problems within 20 mins, other bank took forever in the hotline for their frauds, transfer me from one department to another for an hour, still haven't solve the issue!! The Apple iCloud and wallet are considerably secured as well. I appreciate the manager help me immediately without having me to wait another hour(s), and have Fernie and Oswaldo to help me throughout the whole process, because my schedule is tight on working and studying, and also has many things that I have to deal with on my side, if their booking was full and I need to come back another time, the overall experience may not be the same. I see many bad reviews here from other customers, I want to say everything has two sides, working as a front-line customer service in the fast paced environment like Apple is tough sometimes and customers are mostly super high expectation made it stressful to service staff. Apple service always the best after all. read more

Freaking hate it here. As a walk in, I was told it would be 1.5 hour wait. So we register and walk out. We come back at 1.5 hours and it seems there's still a wait. About 8 employees standing around chatting it up with each other and yet I still have to wait to be served for a repair. It's been at least 20 minutes already and I've asked 2 different employees how long it'll be until it's our turn. It's awful here. read more

Amazing Apple Store. They need to renovate the mall soon. Has a lot of potential. They also need to make this space bigger

Just wanted to leave a review because my mom and I had a great experience with Jennifer. Upgraded my XR to a 14 Pro. We did not have an appointment and were given an estimated wait time of about 45 minutes but we were taken care of about 20-25 minutes after walking in. Jennifer was great and explained everything to my mom and I (including the math/financing stuff for Verizon's deal). Thanks for all the help today. read more

I went into the Apple Store in Brea with my daughters iPhone and I was expecting my experience to be just like our last experience. This experience was a completely different and I was very pleased who I had to help me with my daughters phone. Last Friday I took my daughters iPhone 13 Pro Max to the Apple Store as the phone just died for no reason the night before and only the large battery icon on the center of the phone would appear if you were trying to power it up. The sad thing with the phone is that is was only 42 days out of warranty. We needed to get this phone fixed as the next day was my daughters senior prom and she wanted to get pictures with her friends. Amber was the representative who helped me out and she was amazing. With the help of both Amber and Conner they were able to get my daughters phone up and working in just a few hours. If you read this thank you Amber and Conner. My daughter was able to get all her memories from her prom captured on her phone. read more

All questions answered and so patient. Also lucky enough to have one on one class. Apple employee so willing to offer advice and direction.

I don't know if people actually read reviews for Apple stores, but this is one of the best apple stores I've been to. Went there with my mom as she needed to sync some stuff. Didn't have an appointment. They were cool and just helped her on the spot. read more

Everything about this location was awesome- waiting in a line, having our temperature checked, placing an appointment at 2:20 pm, coming back at 2:20 (after receiving the text to come) and being told the appointment was now at 3 pm- there were no issues. We understood and appreciated the covid protocol and friendly customer service. This 1-star review is for the not so friendly, condescending sales associate who we unfortunately got paired with inside that "helped" us with a damaged iPad we were looking to get repaired via Applecare. Something about this guy was offputting, he seemed irritated, that we were doing him a disservice of asking for help, asking to see if we could see some of the new products in-store. No people skills, smart-ass comments that made us feel shitty and unwanted. If you're having a bad day or don't want to be around annoying customers, just switch to a different department that shift, no problem. You remember how people make you feel and this guy just made us feel like a pile of big shit, it was seriously so off-putting. I hate leaving bad reviews but this was a degrading experience straight up. Your associates really are the face of your brand and company, they represent your overall team too, so it sucks that this grouchy, snarky associate put such a bad taste in our mouth. read more

Make an appt if you need technical support. This review is based upon on making an appt. It was seamless, hassle free, very helpful, and FREE! Gulian, was a life saver, and I am so fortunate that he was able to solve my issues and help me out! He was patient, kind, and honest. He didn't try to upsell me. He just mAde sure I knew my options. I am eternally grateful. Thank you read more

Overall I am very satisfied with my experience at the Apple store, and with my new laptop. I was able to go in and out of the store within 5 minutes. I was in need of upgrading, because my old 2013 macbook pro's battery was dying on me and was slowing down due to age. Luckily Apple had announced that they were releasing a new macbook with their new M1 chip which is said to be much more faster and better than the previous models with the Intel chips. I had placed my order online on Thursday and was able to set an appointment for a pick up on Saturday at the Brea mall location. They have taken full measures to maintain the safety of both customers and employees. They check your temperature before you are able to enter and have handsanitizers inside for you to use. Make sure to make an appointment before you plan a visit, and have your appointment QR code ready on hand, to make the whole process easier and faster. read more

Stopped by to purchase a Macbook Pro after calling in and they said they were full for walk in until the next day at 1pm?!?!? This is literally horse$&!t. I've been here for an iPhone prior and it was a really bad experience and this time was no different. I would recommend going to another location. read more

Apple Brea Mall - Douche - Mobile Phones Near Me - Brea, California

I initially came into the store to get my old Mac book serviced and the staff was very kind and helpful up until I was looking to purchase a new MacBook. The service tech was very patient with my questions and was very helpful when listing possible options and alternatives. I decided it was optimal to purchase a new Mac and he told me I was in a queue to be helped by a specialist for purchase, and I was 3rd in line to be helped. When this "specialist" by the name of Tony came he was very rude and didn't show the slightest bit of hospitality or respect. He came by and asked if I needed help and I told him I was waiting for a specialist and he responded with "Well yeah, that's me". Everyone inside this building is wearing the same shirt how am I suppose to differentiate. Nonetheless at the end of the day I needed to purchase a computer and the service tech, I wished I asked his name, was miles better than this guy Tony. This dude Tony made me feel stupid off the bat and made me regret purchasing my MacBook in person. The service tech told me I could trade in my Mac in its current condition and this specialist told me that I can't due to its condition. On top of horrible customer service now I had to deal with miscommunication between the workers and being offered false trade in values. It was a frustrating experience to deal with. I asked if I can apply my student discount for purchase and he asked for no verification and replied with "well you're receiving this gift card so it's already applied". He just checked every box to belittle me and make me feel stupid throughout my time there. I've been going to the Brea Mall Apple Store since my iPhone 4 and after this experience I'd rather just do the purchasing part online and only go into the store for device repair. read more

After an unpleasant experience at this Apple store, I wanted to see what the reviews said on Yelp. I understand why the reviews are so low and I resonate with the other customers who had similar bad experiences. Right upon entering the Apple Store, it felt as if the employees were not proactive in assisting some of the customers, appearing to act busy and avoiding eye contact. Many of the employees were just chit chatting with each other. When the employees did want to help out, it felt as if they were selective in who they approached. I had to approach the employees multiple times until they finally sent someone over to help, even though the store was not busy at the time. Tony, the employee who "helped us out", was arrogant, impatient, and unfriendly. It felt like he wanted to us to make our purchase as quickly as possible. He was not helpful in informing us of the different options we were interested in. Rather, he was quite condescending when we did not know about the products or accessories. Maybe he was having a bad day or maybe that is just his personality, however this was not anywhere near the quality of service that I was expecting from an Apple Store employee, especially since we were making such a large purchase. While we were doing our data transfer, I wanted to speak to his manager to let them know of our experience. However, after observing some of the other employees at the store, I was turned off in doing so, as it seemed like that was culture of the store, which may be representative of upper management. Thankfully, Zach, who helped with our data transfer, was very welcoming and kind. He took his time in answering all of our questions and concerns. Zach made us feel comfortable and is a prime example of the quality of service that we were expecting. At the end of the day, we made our purchase and left the store peacefully. However, it is a shame that buying an iPhone had to be as uncomfortable as that was. I will not be returning to this Apple Store to make any more purchases. read more

We've had to visit the Apple Store in Brea a couple times for iPad repairs. Service has been fabulous. The technicians have been so helpful answering our questions and also really efficient with time so we're in and out quick. The store does get absolutely mobbed with traffic at times so there might be a short wait after checking in. read more

This Apple Store is in the middle of the Brea Mall. I've been here numerous times and this place is always busy with people wanting to check out Apple products or services. I've been here to purchase various Apple products, and each time, I've had a good experience. I've brought desktops, laptops, and iPhones, and iPads to be repaired, and the technicians have done a good repair in a timely manner. They also have been pretty honest regarding my options if they cannot repair an item. The staff here have been really helpful. I know that they're always trying an open and organic layout of the store, but sometimes it's confusing of where to go to buy something, pick up something, repair something, or anything else. It's busy, noisy, and sometimes chaotic. read more

I went into the store and wanted to buy a mini iPad for my mom. The staff told me to wait, someone will be with me ASAP. Then anither staff came and asked the guy near me if he needs help. So I just stood there and waited. After he helped him he and helped another lady who cut me off and asked him questions. Afterwards he just walked away. I have no idea what kind of customer service they are running there. I decided to just buy it online. read more

DON't go to this store. I went to Brea Apple Store for repairing Air Pod pro and I had bad experience. Product background -- AIR POD PRO RECALL This is not my first Air Pod pro, I had first one for almost two years, I love it! However, it was stolen so I purchase another one on Dec 2021. To honest, some of friend of mine occurred some issue when they purchase the Air Pod Pro later and Apple did recall the Air Pod pro so I have reason to assume I might got the one with issues. TOO LITTLE TO CARE I knew it might have issue but I really like it so I purchase a new one with Apple care. I try to follow every rule to keep me as air pod pro loyal customer However, the staff in Brea apparently does not care about a customer spend a little money for just little price minor product in Apple Store. Also, I noticed that there are several negative review customer came to Brea Mall Apple Store. Which might support this arguments. UNQUALIFY CUSTOMER SERVICE/ NOT RIGHT STANDARD PROCEDURES I went to store reveal my problem and let them knew I had apple care. The clerk did not ask the product ID, did not confirm my Apple ID, did not confirm my apple care. Just said "I can schedule you an appointment with Tech team" I asked him about the Apple care policy whether I can get a new one in the if it cannot be fixed according to Apple care. He just replied me this is Tech question talked to Tech team. If he thinks I just take a fake air pod pro try to scan him to get a new air pod pro, he could check my product ID and also check my apple care through my phone and on Air Pod cases. WHY DID NOT him do that? Instead assume I am just scan!? So does Apple really want to help to serve their existing customer to solve the problem? If this staff represented Apple standing in the front of Apple Store, then what is the meaning to provide Apple care? Okay there are following on response I am pretty sure he just assume I am a scan. So I found out the email I provided was not my personal email thus I did not get and appointment confirmation right the moment, in stead of checking my icould or my apple account he just asked me to set a notification on my phone What is the meaning I pay for the Apple care of all my device? What is the meaning of Apple care? If you don't care, then you should not sell this as service. If you all think you have been treated differently when you have Apple care, then I would say DON'T waste your time to this store and DON'T waste your money on this store becuz you can only and really get what has been promised on Apple.com on the other store not this one! How would I knew that becuz I went to the store and call Apples customer service phone standing in front of the store! WHAT A SHAME! Shaby and Lame service! The customer service in the phone said that's not their Apple customer service procedure! Summary Apple Marketing or customer service department please schedule ALL the employee in BREA mall to have individual customer service training. I mean it. Just check the negative reviews, more than three Yelp Elites complained the traffic control! The please read their review and picture they took picture of your idle sales roaming in the store corner when the customer packed in the store. THEY ALL NEED TRAINING. Otherwise, you just spending money on duplicating the work loading to phone customer service and building the negative customer reviews Every customer sales or repair cases should be marked in to ticket for tracking. The customer could be tracking with the apple support App or sales App. I knew you had those and your employee just be lazy. read more