Worst Apple store. What terrible service. I went there to buy air buds and to replace $30 broken headphones. They were happy to take my card and charge me nearly $200 for air buds - so far all good, then he tested my headphones and agreed they didn't work. Then to replace the broken $30 headphones (or get money back) my sales person told me they had no openings that evening and that I would need to book an appointment and come back to the store or wait over an hour. While this was happening I counted 7 blue shirted employees standing around doing nothing, some just chatting with each other. I talked to a manager and he said I needed to understand how their store was structured before getting upset. What happened to the customer comes first. Seriously, you have to make an appointment to return something or exchange something and the manager Kevin is smug and rude - Ugh! read more

Ordered a battery replacement in January (it's now July 8th). Still don't have it. Bellevue Apple forgot about my order. Ooops. Stood on hold with them for about an hour (just yesterday). They still could not get me an appointment for a battery. I asked to speak to a manager. Guess what the attendant said? He said: "This store does not allow us to let you speak to the manager." read more

Terrible customer service. Shocked as I've never had this at any other Apple shop before. Won't return.

Always had good service here, and wanted to write a review to specifically related to my experience coming in last Thursday. Had a unique service/replacement issue and was able to speak to their lead genius about, and he went above and beyond what I was expecting to help me out. read more

My laptop black screened last week at the WordPress conference and the same week my iPhone WIFI was out. AT&T / BEST BUY I went to Best Buy (where I bought the phone) to get the WIFI on the iPhone fixed. They were useless and wanted me to ship the phone and wait a week or two to get my phone back. So I called AT&T to end my service with them due to a number of factors like call drops, an over priced plan where I had 5,000 roll over minutes, but they would not transfer the minutes if I went to a plan that better fit my usage. The guy at AT&T said he wanted to keep my biz and offered me a month free, let me change to a plan that was 1/2 what I was previously paying and also let me keep my 5,000 roll over minutes. TIP: Wait until your bill is due and then request what you deserve as a customer who is paying a ton of cash for an un-reliable phone service. APPLE STORE So I roll down to the Apple store with my Phone to fix the WIFI and my Laptop for the video card. Every customer in front of me had "water damage" and voided warranties for their iphones that were dead. I some how was lucky and Apple Store traded out my phone on the spot for a new one (same model as the one I had before, but new). Also the laptop had a defective video card on recall, so it was fixed for free. I am still waiting for it to be sent back in the mail. TIP: Even if you purchased your iPhone at AT&T or Best Buy, go to the Apple Store to get it fixed. The other guys just will send it to Apple and kill you with an extra few days to get a "decision" about if you are covered by the warrantee. The funny moral of the story here is that I was so use to my iPhone battery being dead all of the time, that when I got the new one under warranty, I am shocked each time when I pick up the phone and the battery works. read more

I was so pleased by my recent experience at the Bellevue Apple Store... they're pro. I had a few issues with my MacBook Pro that I needed to get fixed before my free year of AppleCare was up (at $300+, it's a little pricey to extend it beyond that first year). I called the store and asked if there was a less-busy time to come in for my Genius Bar appointment, which I highly advise if you don't want a wait. Thursday at 10 am, I headed in with my MacBook. I was helped immediately -- the guy took down notes on what the issues with my laptop were, I signed a piece of paper to drop it off, and I was out of there. When asked when I could expect to get it back, they said that were sorry, but they were running a little more slowly than usual and that I could expect it back in a week and a half. Fine by me --I was expecting a longer wait, actually. Though the issue was with the adhesive coming loose on my screen, they completely replaced the display and my comp looks brand-new. Even better, it was ready to go in 4 days! They called me when it was ready and again, I was in and out in just a few minutes. Staff was friendly and totally on top of their game. It's nice (and such a happy surprise) when everything is easy... you know... as it should be. read more

I have always been a Mac fan! The bellevue store does a great job of always being informative on their products. Today was no exception. I have been to other Apple stores to browse but I have done all my purchasing in Bellevue. Customer service here is hard to beat. They have a great crew...wonder what I will buy next? read more

I just don't like institutionalized businesses. They have lots of staff, but they are on short leashes. I purchased a new i phone on the 10th of Feb. Phone broke, I went in for a new one, they told me they can give me a service replacement. I asked if that was a new phone, since min was just purchased, they replied possibly, maybe. I refused, I said I bought a new phone 2 weeks ago, give me a new phone, not a used phone that was refurbished. They refused, they kept repeating the same line (Apple only gives our service replacements) after an hour I canceled my 2 year contract. I got my refund and as I was walking out the manger called me over and asked if now I would like to buy another new phone. I was flaming from the ears, for an hour I had wanted nothing but a replacement for the broken phone they sold me. So it took another hour to sell me another new account. I did not like their proprietary ways of pushing their ideologies of how things are supposed to be done on me. One guy even told me that at Apple training they had told them the refurbished ones were better than new phones. Another tried to convince me that the phone just came out, and there aren't and refurbished ones out there, but he refused to confirm if the service replacements were new. Its like dealing with a whole bunch of blue shirt Apple attorneys who spit out what they were fed. NO LOGIC involved THEY WASTED 2 HOURS OF MY TIME TO FINALLY AGREE WITH ME, MEANWHILE THEY SHOULD JUST HONOR THEIR RETURN AND EXCHANGE POLICIES I just don't like institutionalized businesses that hire 40 teenagers instead of 15 real techs. They have ton of blue shirts in the store hanging out meanwhile you have to make appointments and wonder about until they have time for you. I forget, who needs who. Me apple or apple me. read more

Went in today, got an iPad for my mom. I didn't even had to Check in or anything. Pretty straight forward answered all my questions about iPad mini and iPad Air 2 and insurance. Recommend this store. Great location and friendly staff. read more

If you're looking for rude, discourteous, and pompous attitudes from mere technicians, this is your place. I frequent this location due to proximity and they're rarely helpful unless I'm making a purchase. The second I cracked my phone screen, I hurried to the store around 8:20 pm. They said they couldn't help because they would close in an hour, as if that wasn't enough time to fix the screen. I explained I had a 6 am international flight and really needed the phone to not be chipped causing scratches. When I explained this to the manager on duty who was loud, ghetto, and rude, all he kept repeating was "NO! We can't help you." What a thug. I'm done with this store and these arrogant hourly workers. Their attitudes suck majorly. read more

I recently dropped into this Apple Store in hopes of figuring out some iCloud/iPhone sync issues (I didn't have a genius bar appointment, but was praying someone could help me) and I connected with this awesome SuperStarr of an associate named Shon helped me out. I didn't get the feeling it was his job to help me, but he did as well as sold me an iPhone 11. I am deeply grateful for his help!! read more

I came in with a water-damaged phone and a desperate desire to get a new one, working in perfect order and as fast as possible. (For some reason, anything to do with shopping for cell phones has always bugged me. All the jargon about unlocked phones and SIMs and various plans just intimidates me - and I have been a web developer for 20 years!) My previous iPhones had come from Radio Shack but they don't carry them anymore. So I went to this store. Brian W. very patiently explained my options to me and set me at ease. We could not get my new phone working with my previous carrier (Virgin Mobile, which is horrible by the way) and suggested that I look at switching to T-Mobile. So I went downstairs at the mall and had a working cell in about 2 hours. Would 100% recommend this store and associate Brian W. read more

Premium service. Bought a watch for my wife but accidentally chose the wrong color, didn't realize until I got home. I called in immediately and they said it was no problem and stayed late so that I could come in and exchange. Have never had any problems. read more

Wasted almost an hour trying to buy new iPhone, just to be told that in the middle of my new phone back up iCloud was down and I couldn't be helped anymore? Returned my payment and sent me off without a new phone. Really?? Also, took forever to get help, even though they stand around avoiding eye contact, chit chatting and playing with their phones, plus the staff makes you feel stupid if you are not an "apple expert" when asking them questions. Very bad management. read more

I would agree with most of the poor reviews here after my first visit to this store. I wish I could give half star or zero star to this place. The other bad reviews for this store are well-deserved. I was working with Apple care on a battery issue that they suspected to be a software issue and sent me to this apple store. The customer rep there even without looking at my phone said lets replace the battery for 79$+ taxes. I said lets look at the diagnostics and the diagnostics showed my phone in Green zone. Apple care clearly told me this is not a hardware issue. The Apple store guys just want to get some money out of me. When I questioned him, his response was, I know what I am talking about, clearly he doesn't. :) read more

Bought my items online to make it quick to pick up in store. Not even quick. We were directed to a super long line, that is for picking up online orders. Um, this line had not moved and there's 1 guy helping that keeps leaving. The lady in front is paying for something with cash???? So confused!!!! Why not have one of the 30 red shirt employees come help the only line in the store! read more

Had a great online session with an Apple Tech from Texas. Was going to bring computer to your store and He said that was fine but how about letting me come on your computer first and see if I can help. I authorized his help and He worked with me for one hour and fixed all of the issues. The Tech was very courteous and patient with me. He said at this time I did not need to take computer to store but that is always an option if I so desire. My computer serial # is: C02K23JGDNCR. He helped me at 12:00pm today, 7/21/2018. I do not have his name. If you are able to find this Tech and get the word to Apple how much He helped us it would be appreciated. Thank you. We live in Olympia, WA. Lee Roberts read more

This store is very pleasant to walk into and though I love all their technology and friendly people the customer service is not all that great. I was told I was gonna be helped and stood around for nearly 30 mins. I understand it gets busy but I think they need a better system. read more

Apple Bellevue Square - Loving my new Apple Mac! - Computers Near Me - Bellevue, Washington

Mac, Employee 184651622, has an excellent attitude when approaching customer service @ the Genius Bar. I would look for him when I entered the store. He's worth waiting for... With a guy like Mac working at the Apple Store, it will guarantee continued success to Apple Products & its shareholders. Thanks for being a genuine decent human being, Mac. read more

I had some issues with my iPad a couple of months ago where it would randomly shut down or turn itself on. After going through a tech call with Apple's customer service, I thought everything was good to go until the same problems popped up 30 minutes later. Then I knew I had to make a trip to the Apple Store which I was hoping to avoid. Apple makes it easy to make an appointment online and I knew that I didn't want to go to the University Village location because parking there is just a complete nightmare, so I opted to cross Lake Washington and visit the Apple Store in Bellevue Square. Plus they had an early morning slot available! Upon arrival, I checked in with the rep at the Genius Bar and only had to wait five minutes for a tech person to help me out. After a few minutes of questions and answers, some fiddling with my iPad it was determined that it had some kind of hardware issue and that it would be replaced since it was under warranty. They did have my particular model in stock and fifteen minutes later I was out of there! I had a great experience overall and if there is one thing I cannot overemphasize enough: BACKUP often! _________________________________ / \ | _____________________________ | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | =( I AM A SAD PANDA. =( | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |_____________________________ | | | O | \ _________________________________ / read more

I recently visited the Apple Store at Bell Sq. I had to return a charging cord that I had purchased that was still under warranty. It took over 2 hours to return a $30 cord. They must have 40/50 employees running around that store and cannot make a simple return in a timely manner. Process is you see the first person who gets you in the computer, second person then puts you on a list to wait for a technician. 1 1/2 hours later they text you to come back & see technician, you arrive and then have to stand in a long line. What's wrong with this picture??? read more

I had Zero problems getting a battery replacement at this store- unlike all the other "horrible" reviews. I was expecting pain and agony with going to the Bel Square area and amazing found a parking spot immediately, got to the store and stood in line for 5 mins., came back 2 hrs later, and 10 mins after that I was out the door. All employees worked were super knowledgeable and fast. Maybe - I was my lucky day on a Thursday. I had a seamless experience. read more

This place is always super busy. I really feel bad for the Microsoft store next door. Twice the size, but a quarter the amount of business. I've only been in here a few times, looking at phone covers, buying a new cord or ear buds, etc. But most recently I made an appt to get my iphone replaced because of a malfunctioning on/off switch. The warranty was up in like 2 days. Even with making an appt, it takes a long time to get things done, I was honestly here for over an hour, but it wasn't anyone's fault. Everyone was really nice, and helpful. While I was waiting, the Host guy for the Genius Bar came over to check in on me, and tell me it will be just a few more moments, which I appreciated. The same thing when I was trying to get my phone replaced. There seemed to be some sort of problem with AT&T and their SIM cards not being recognized, that was going on all day. The guy who was helping me even offered to walk over to the At&T store in Bellevue Square with me to get it figured out, but it turns out they had already tried that, and couldn't get it fixed. This wasn't a problem with Apple though, and they were super apologetic. They kept me informed on the process, and they brought in a manager to try and speed things up. I think they really went above and beyond to try and get the problem fixed. Unfortunately, they weren't able to, but ironically, as soon as I left the store, I was able to get it working. This store is always packed, so yeah, definitely make an appt if you are trying to get something fixed, replaced, or seriously shopping. Everyone here is very knowledgeable and nice though. read more

I have been a loyal Apple customer for 20 years! Own several macs... but have had to replace my new iPhone 5S THREE times! which is a piece of junk! I have suffered for the past year with people consistently telling me I sound garbled, under water, in a tunnel... Each 5S phone had the same issue. Apple refuses to take responsibility & now that there is a new model will not replace my phone with it, & there's no reason to replace my same model with a 4th piece of junk. I officially hate Apple now! And their crappy customer service! read more

Worst customer service ever. Genius Bar? Really what a ridiculous statement. Blake "helped" me and I still have no idea how he has a job. If I spend thousands of dollars on a product I would hope to be treated better. Go to a different apple. read more

Had a 5:40pm appt. Arrived 5:30 pm. Found an Apple person. Said we were there. 5:45pm I ask someone else. They open up their IPad right in front of me and say "sorry, looks like the other person did not check you in." He clicks 'here'. Meanwhile, husband asks the person we originally checked in with. He argues (!!!) with husband that we did not check in . We wait another 10 minutes. Finally someone appears. I explain, my battery problem. The young woman helping us says "your phone is too old to run your apps, so it keeps crashing." (!!!) I explain that we replaced the battery a year ago after Apple went through their legal problem with their batteries. She says you can replace it here , AGAIN today for $50. I said, no, what it is doing is not of my making. I ask if they will waive that fee. She says no. She gets Kevin, the manager. He says, no, not waiving your $50. I asked him if he had the authority to waive it, and he said yes, but that he did not think it warranted it. I use my phone for, well, phoning, texting and using the web. 2 weeks ago it started black crashing. While I understand the basic philosophy, I deeply resent being told my phone is too old to keep up (suddenly), but mostly that there was ZERO effort for ANY level or customer service. Being is hospitality for 30 some years, this is unfathomable to me. Kevin could have offered any number of solutions, any of them involving money would be fine. Money is not a problem. Rudeness and being 'dealt' with in such a condescending way is. I will buy another phone. But never from Kevin. read more

i've been here several times for service in the past few months - 1st to have the screen on my macbook pro retina looked at and most recently, to have my iphone 5s ("gold is best! BEST BEST BEST!") camera fixed. first time was with reservation for the macbook. i had one teeny tiny dead pixel on the screen and since it was under warranty still (but rapidly expiring) i figured i'd let them have a gander and see what they said. what they ended up doing was replacing the whole top half of my macbook. crazy! for one dead pixel! all of this was at no cost to me. took a few days to get the part and they replaced it in house at the bellevue square back room where the elves are. sweet!!! a few weeks ago i noticed my picture quality with the rear facing camera on my iphone was markedly worse than previous pics. i inspected my camera lens and there was all kinds of gunk on the inside of the glass. not sure how it got in there but i'm for sure unable to get it out with out breaking the phone. still under warranty, i decided to drop in at the mall because i happened to be there. after waiting about 20 minutes ish (it was the weekend so it was pretty busy) i got helped by a tech. they took it back to the elves to inspect and they determined they'd just replace my iphone. i was curious why they didn't just replace the camera portion or if that's even an options but whatever, i just rolled with it. fast forward to the next day however and my brand spankin' new iphone went tits up while i was at the dentist office. i plugged in headphones and it made a weird static-y noise and didn't seem to play all the audio channels properly. i unplugged it and set it aside and it never turned back on. i was given a defective phone apparently. so back to the apple store i went. this time it was a monday so there was significantly less line. they took a look at my phone ran a few quick test to ensure it wasn't user error (lol) and i was out the door with yet another brand new phone. zero hassle, great personalities from all the people that assisted me - from the greeter to the actual folks troubleshooting. whether apple is the best for tech devices is debatable but is considered a premium product (imo) and this type of customer service is proof of that. read more

I guess I don't look like a girl that knows anything about computers yet I seem to know more about their product than the star wars loving guy that worked there!!! I was seriously disappointed and quite offended how they talked down to me... sweetie I can pretty much take apart that system and put it together faster than you can say peter peter pumpkin eater... you rude p.o.s. I hate apple and love love love microsoft..... I need to get rid of my i phone, i pods, and FUCKING I TUNES!! is it me or does all their products malfunction all the damn time!!! geeze.... read more

Mega Props. I could leave the review at that, but I suppose I will qualify. First of all, make an appointment if you're not just window shopping. That may seem like a hassle but honestly, arriving to find a line of 20 people and being able to walk past them all and get your stuff taken care of immediately is... well it's satisfying, among other things. Hearing the bald, entitled looking dude b*tch about how he's been waiting for an hour when you know he's been there five minutes... *giggle*. Anyways, the employees know their stuff, they're busy all the time and know how to get you in and out with a smile on your face. Apple, as a company, treats customers very well because they expect to keep them for life. It's just good business. I've never owned a Mac and frankly I'm a PC kind of guy when it comes to home computing since I'm a recovering game nerd, but now that I've owned an iPhone, I can't see myself going back. How many Samsung stores take your broken phone and hand you a new one in ten minutes after plugging your old one into what looks like a taser. Good Business Practice + Superb Customer Support = Mega Props. read more

I've brought to the Apple Store in Bellevue a MacBook Air I got 2 years ago, EIGHT times so far in three months. They still have no clue what's wrong with it and they keep ignoring my feedback about the issues and what they need to investigate and replace. Now they are asking me $350 to send it to the Apple Center facility in Texas for additional testing and repairing. I won't buy anything else from Apple for the rest of my life. I had several Windows laptops since 1996, which I use 10 hours or more a day, and never ever had any serious issue or never had to go to the repair center more than one time to get it fixed. Besides, every time I go to the Apple store I had to put my name in the list, wait 30/60 minutes, repeat every time from scratch what the problem is and often I have to deal with an "Apple Genius" who is a young and rude lady. read more

Better time management needed! Went in for a simple screen replacement, which should normally take 15-20 minutes. Granted, there are always lines here. But after waiting 30 minutes to see a technician, I was told it would take 90 minutes to repair. It ended up taking 3 HOURS. They should be honest in assessing how long repairs will take, and be honest in letting customers know. There were no apologizes, nothing to help the poor customers who wait, and wait, and wait. read more

What can be said about an Apple Store? I think the previous Yelpers have covered the majority of topics that can be covered. I've been to several Apple Stores, a few in Washington State, New York City, and Las Vegas. The layouts are generally the same, large contemporary tables with displays of Apple products, brightly lit displays, and functional floor models. The customer service is consistent with all of their stores; it's good, but not something impressive. Or it's because I'm a computer geek, and I don't use those extra services? I mainly visit Apple stores just to get parts or buy a product - when I need these items forthwith. In that aspect, their processing efficiency could be improved. But overall, I'm satisfied that I can purchase Apple products relatively quickly and with ease. read more

On the bigger side on Apple stores, this location provides impersonal and rude service that just rushes you out of the door. The 'fix' i was provided with didn't last past stepping out side of the store and I had to return and setup another genius appointment... I wasted what seemed like an entire day here. read more

Asked to sit by a table to listen to a store staff flirting to a customer and finally couldn't stand it then asked how long am I supposed to wait......"Sorry we did know you are waiting" read more

One of the best Apple stores I've been too. My computer hinge broke, and with it my whole computer was dead. Despite it being out of warranty, I got a new one...for free. They said it would arrive at my house in a week and it came in 2 days, AND it had a larger screen. Also whenever I have problems with my iPhone or anything, they look at it quickly, as opposed to, say, the 5th Avenue Apple. Love it. read more

Do not buy a MacBook Pro or MacBook. The keyboard and trackpad are so sensitive that you can't even type a full paragraph. Read all reviews before buying read more

By far the worst customer service I have ever experienced! My dad accidentally disabled his new iPad. I tried to reset it on my MacBook but it didn't work so I decided to take it to the Apple Store. The technician hooked the iPad to one of their MacBooks and said it would take about 7 mins to reset. I waited and waited. He never came back. I should have paid more attention and asked for his name. I asked one staff (not a tech) if I can just disconnect the iPad myself because it was taking forever for the tech to come back. She was so snotty and told me not to touch anything. Then I went to another staff who tried to help. He was not a tech and couldn't figure it out as well so he just left. Finally there was a guy that came 40 mins later and tried to help. I asked him if he was the tech that was helping me at first. He said no. He did something and left again to attend to his customer. At that point I decided to just do it myself. After successfully resetting my Dad's iPad, I left the store very disappointed. I guess if you are not there to buy anything, they just ignore you or treat you like crap. I wanted to talk to a manager but I didnt want to waste anymore of my time. I am not coming back to any Apple store ever again. Will just buy Microsoft and Samsung products. read more

I am updating my review. Although Apple has attentive employees, their return policy sucks on accessories. I bought a car charger and the USB cord stopped working about 6 months later. Apple told me to send it to the manufacturer, In Case. Why the hell should I, the customer, have to?? Apple should back up whatever they sell in their store. Buyer beware!!! read more

all that matters is where you end up respective of where you started. i walked in with a busted lightning cable from my 5s. i walked out with a replacement. done. Christian was very nice to work with. because Apple is known to be a very difficult and secretive company to work with, even with the legendary design and products, i had low expectations of warranty coverage. but my experience proved to be about as good as i could expect. the new store layout is fantastic there on the 2nd floor next to Nordstrom. all the extra natural light coming into the center of the room is fantastic. i really feel for all the apple employees who have to slave away servicing annoyed and annoying customers all day long because their devices act in mysterious ways that are undocumented. now with the extra natural light, their existence in this big new room becomes a little more bearable. read more

The people in this store are not trained well. Took my IPhone in Sunday because the battery would drain quickly. Guy tested it and said it was a software problem, the battery and hardware was okay. He said to do a hard reset, which we did, but that did not solve the problem. Went back in today (Monday) and the person helping me said there were apps that allowed my location and that was the cause, so he disabled the locate (whatever it's called). When I left the battery was at 33% but within 30 minutes it was down to 19%. Went back and the same guy who waited on me earlier tested the phone and said they would have to send it in and that it would take 3-5 days. I told him the phone was less than a year old and I wanted a new phone because there was nothing wrong with the battery, per what I was told the day before. He called his manager and she told me the same thing, no new phone. After cooling off I went back and talked to another manager. He said they could give me a loaner phone but did not have one in stock. I told him I could go to Verizon, where I bought the phone, and they would replace it. His answer was that Apple would give me a new phone if the problem was not solved but Verizon would only give me a refurbished one. (Even if Apple fixed mine technically it would be refurbished any way). Bottom line. Very poor customer service, manager's don't care if you have a phone or not and they do not stand behind their warranty. Went to Verizon and an getting a replacement tomorrow. Oh, they said it was probably a software issue because the latest update was not for the one I had..so one Verizon and one Apple employee said it was a software issue. read more