Bad attitudes, long wait times even for the simplest of things and not open when they say they will be. Go to any other Apple store than this one, a waste of time every time. read more

In the last 4 years I have purchased an iMac as well as a Macbook pro from Apple. I am a huge fan of Apple products. I assumed they took care of me considering how quick and kind the service has always been in my previous visits to the Apple store's. For Mothers day I had planned to give my iMac to my mother as a gift. Sunday May 10th, the day before Mother's Day I started up my iMac in hopes of cleaning all my information on it. Within 5 minutes of me starting my iMac the screen completely went Black, in a Panic I made an appointment to the Apple store at the Bellevue Square mall and rushed my computer in that day. I explained to the service guy the situation and how important it was for me to get the iMac back as soon as possible hoping it may be a simple problem and I could still move forward with giving my mom the iMac as a gift. The service guy seemed very enthusiastic to help, but of course could not guarantee it was a fixable problem, he did assure me he would do all he could do. Within 3 hours of me dropping my iMac off, I received a phone call from Apple, They explained to me that my Logic board was bad and the cost to fix it was $500+. I was bummed but felt it was not worth investing $500. After picking up my Computer something in my gut told me to get a second opinion. I did my research and found a company down south in Tacoma which had fantastic reviews. The company is called A Plus Computer Tech. I dropped off my computer with them as well explained what Apple's diagnostic had been. Within a day I received phone call from A Plus Computers telling me my computer was running just fine, that there was nothing wrong with my Logic board. The only thing I needed was a new power cord, just to make sure they opened up my computer to check my power supply box, as well as the logic board and all was running great. SHOCKING! All the service guy at the Apple store had to do was change out my power cord but instead he/they gave me false information claiming it was a $500+ fix. Not only did my mother get her mothers day gift late but Apple has waisted my time and money in gas driving there in back for NOTHING. The cost of fixing my iMac at A Plus Computers was $27.86 with tax. I wonder how many times people have been fed false information from Apple and payed out hundreds of dollars for a $20 fix? Unless you are under warranty I do not recommend taking your Apple products into the apple store to be repaired. read more

I received a call from my credit card fraud department concerning two charges from this store totaling over $5000 within the past 15 minutes. As I was online with my bank I called the store and advised them that the charges were very recent and not authorized. Their entire response was to wait for my bank to send a letter and which I could then forward to yourscrewed@apple.com (or something similar). I cannot stress enough how frustrated I am at their total lack of concern. I would avoid this store like the plague, well, unless you have a stolen credit card number, then go crazy. read more

I made 2 appointment s to fix my laptop and phone online at the genius bar and The appointment time was at 1:40 PM it is now almost 3:40 and I have yet to have someone help me even though I see people and Genius standing around, not even a check in to say we are running behind. read more

too busy all day. (Genius Bar review only) There are lot of genius people at the Genius Bar, which is super helpful. Came into my appointment 8 mins late and I still got to see someone about my IPhone. So not too bad. I think quality is an issue with each individual person you get assigned with, the guy I saw was nice, succinct, and helped. My iPhone 5's display had jacked up, and needed a screen replacement or a possible replacement in general. But he just opened it up and didn't hound me down to purchase anything or whatnot and told me what my options were. Also helpful with other questions. I would come back here again if I had an issue. You definitely need to know what happened to your apple product too. So know a little about the hardware before they fastball you with prices, some services don't actually cost anything. read more

Being a hardcore Apple fan, I do think that this Apple Store is a little below par, compare to the other Apple Stores. I had better experience at the University Village branch than here. I would rather drive there for big purchase to get the better service. Afterall, that's why Appie is all about. read more

The service in this Apple store isn't great. I was taking off my case to my iPhone so I could try on one of the cases at the store. The back of my phone was slightly cracked. I cut my finger very badly in the store. I was bleeding for 15 min. I asked the man there who was standing right in front of me when I cut my finger if they hade a bandage he said no. And walked away for me to bleed I asked another man and he said we have a bathroom and left too. The customer service is not great. read more

Sales person was arrogant, unhelpful and rude. It's like he was doing me a favor answering a question about the iPad. If this is the way Apple is training their people, then they're on their way downhill fast. Too bad, because I've generally been an apple fan, but I'm buying a Samsung Galaxy instead. What a terrible experience and really gives me a bad aftertaste about Apple. They're trying to be so cool and hip that they don't know how to relate to regular people. read more

Ordered our first MacBook with apple for pickup at Bellevue store. I drove all the way from Bremerton on Saturday for pickup. My wife and I were taking advantage of the 0% financing with our new Apple Card. This was to be a Mother's Day gift for my wife. Everything was going great until check out. The salesman mentioned that we didn't go with the added apple protection. He said if we were to add it later before the 60days were up then we had to come all the way back to the Bellevue store to be checked prior to it being added just to make sure the laptop was not damaged. So we agreed to add this protection to save the hassle of coming back later. That were the problem started. Our order had to be canceled and reordered with the protection plan to get this on the 0% interest payment plan. The apple store canceled and reordered it...this was a BIG mistake..the credit can take 2-3 business days to go back on the card, so were over our credit limited due to the original order still being charged on the card. We went and had lunch and hung out for 3 additional hours before calling apple direct and being told about the length of time for credit...I'm sorry but with all the money that Apple is making in profits...they can at least give proper training to their salesman...they seem to only train them to up sale with add on's but not how their credit system works with their Apple Card...so I basically made a 4 hour round trip to get my wife's Mother's Day gift and ended up going home empty handed. Rethinking my choice of switching to a Apple computer. read more

Terrible customer service at the Genius Bar. Kept us waiting 30 mins past our appt time late in the evening. When I asked when we could expect to be helped, the scheduling girl just snapped at us and said whenever someone becomes available. No apologies for the the late service. read more

OK, I agree with most reviewers that Customer Service there is not the best, but how can they offer a great service with such high demand on their products...? They can only have so many employees in the store and it seems to me during my visit there that everyone there is working with a customer. I had to wait for my turn, I had to wait longer than what I have been told but when my turn came in, the service was great . Also, to be fair to the store and it's employees, we need to blame some of these people who are just hanging in the store, not buying anything and wasting the employees time talking about products that they don't have or are not going to ever buy...?????? Some of these customers are not even real customers, they are hanging around the store wasting space and time. The Apple Store and it's employees get Five Stars, the problems is with the some of the Dorks that waste everyone time there. read more

My macbook's charger wasn't working properly anymore (cord starting to wear out) and was looking to get a new one. I despised getting one from the Apple store, and wasn't sure about the refurbished ones online. BUT, I did some research on the Apple website and found that I could potentially get a new charger without warranty/no intentional damage if I bring it in. I thought I would give it a try, and brought my macbook and charger to the store. It was super busy, with customers and the many many Apple staff workers standing around. I headed to the Genius Bar, and was able to get help quickly. The support staff that was helping me was NOT helpful. I kindly explained to him my situation and with my non-working charger and asked if there was any way or other solution to get a cheaper one. He didn't say much, and refused to bother helping me any further. I told him that I found a statement on the Apple website that would technically allow me to get a new charger from them. He wouldn't believe me, and I told him I would pull it up for him to see. And behold, there was the Apple statement on the website stating that I could get a new charger. Thus, he looked kind of stunned that I was correct and not making up stuff. But, he had to say..."well, I can't do anything about it. It's beyond my control." I kindly showed him that it says bring it to a retail Apple store, but he still refused to ask another assistance or even look further into it. He basically shoved me out of the way and moved onto the next customer without my acknowledge that we were even done...what? The least you can say is that you would look into it, or something! Either way, I won with my point and had found legit evidence. However, by his attitude and rude customer service, I left away with nothing but a waste of my time and was fuming. Love Apple products, but dislike the fact that its difficult to get help (corporate level) and super $$$!! I ended up getting the cheap online charger for $20, vs. the $69 refurbished one they offered at the Apple store. This Apple store should have better customer service especially 2/3 of the store is with Apple people standing around in their blue shirts. read more

Well they say... a team is only as good as its weakest link. If that is the case the Bellevue square Mac store has a manager that is a very weak link. He would not help us get a replacement on our lap top after going in for 3 repairs on a lap top that for all intensive purposes is appearing to be a lemon. The last Apple store said if it fails again just take it into your nearest Apple store and get it replaced. The manager in Bellevue would not take our calls, refused to step up as a "store manager" and help out with some tough decisions, instead he hid behind his crew of genius staff and decided to send it back to the repair department to a second tier status of repair individuals. Refusing to even come out of hiding and deal with an unsatisfied customer. read more

Treating their customers well used to be something the Bellevue location excelled at but they have lost their way. Hopefully Christian (store manager) can improve that in the future. read more

Made and appointment to have my girls key fixed on her computer. Always make an appointment people they are crazy busy. With that being said very friendly and helpful. Even with all the activity they are friendly and helpful. As we were seated waiting to be helped they were helping an elderly lady across the table from us. The apple guy was super friendly and patient. He offered to help make sure she got her computer back to her car. They got her problem fixed and before he left he assured us that we would be next. Less than 5 min later and about 5 min prior to our actual app time we were up the guy looked at the computer did a ting or too and said he'd be right back. Off he went and in a small amount of time he returned with a new functioning key. No charge. Very nice customer service. We left in a timely manner happy we'd decided to ask for their help and not used an order part and YouTube. Good job Apple you did good on New Year's Eve 2018. Happy New year 2019. read more

Had appointment- still at 20 min wait for 5 min convo. Poor girl next to me had been waiting longer!

My iphone stopped receiving and sending emails. Went to University Village Apple store and was directed to trouble shoot by phone with a tech from California. Spent hour on this with no result and drove to Bell Square. Second person I was directed to quickly corrected the problem. Quite excellent customer service at Bellevue Mall Apple store. read more

Don't go here. Just don't. Go to apple.com, buy your phone and have it delivered to your house the next day. Rudest. Sales. People. On. Earth. You would think I hadn't just plopped down $700 for a new phone when I asked for help afterward (my sales person simply vanished the minute my phone was updated). I asked two employees just standing there, shooting the breeze and they both looked at me, turned around, and kept talking to each other. I asked them a direct question and they looked over their shoulder at me and kept talking to each other. Apple customer service at its best. Another employee saw my consternation and said, 'you need to go to the genius bar.' Genius bar not clearly marked - and why can't the 20 people standing around help me? She starts raising her voice at me, 'I'm TRYING to help you now.' Worth repeating: I just spent $700 on a phone, don't you dare raise your voice to me It's clear why Apple is having trouble selling phones. They might want to take a look at their frontlines and the appalling lack of customer service. Yeah, I'm sure you get impatient with people who are confused by their phones - then you shouldn't be working here. The fish rots from the head down - clearly, the management here could not possibly care less about customer service. People should take their breaks ANYWHERE but in the middle of the store. Imagine being at a restaurant and the wait person is just standing there next to your table. You can ask for help - you won't get none here. read more

My daughter loves the place. I don't. It costs money. Her like, trumps my dislike. Oh, did I say service is good there, never had a problem, except that they take my hard earned money. Oh, they are efficient, considering there are thousands of Apple-Maniacs running around as if they had just eaten a poisoned apple or something, kind of like out of Sleeping Beauty... Yikes. We didn't own any Apples until my kid went to college. We just ate them until then. Now, yikes Apples everywhere... DOS - Come Back!! I'm Here Waiting For You!!! (Sing to the tune of "Baby Come Back"... I don't remember who the artist was...) LINUX anyone? Yikes (yes it's a repeat). read more

I bought one of the first Macbook pros with Intel chips in 2006. In 2011, the video card was acting up and Apple told me they had to replace it at a cost of over $700 (can't remember exactly) or I could use some sort of special service option at just over $300 and that would fix it. Of course I chose the cheaper option. After I got the macbook back, it powered off intermittently, but since I hardly use it (mainly for web surfing while watching TV) I didn't go to the effort of returning it. Subsequently, I found that the original Macbook Pros had faulty video cards that Nvidia were paying Apple to replace, so this already left me feeling a bit off. This weekend, the video card goes again! This seems a bit much since I'd paid for the replacement about 2 years ago and I expected a video card to last longer. So today I'm told the laptop is now "vintage" and they can't do anything. I felt that the manager sympathised, but one of the technical guys had quite an aggressive attitude. He made the mistake of assuming that I'd had the video card replaced for free under the Nvidia program. When I pointed out that I'd paid, he back-tracked and said they wouldn't have replaced it for free anyhow because it lasted longer than four years. This seems a little disingenuous since the "new" one had only lasted two and if Nvidia were paying for the replacement, they should have just done it - why charge me? During the conversation I was told all sorts of things that sounded highly dubious to me. Things such as "because its an old laptop, it will force the video card to work harder and wear it out faster". I've had better experience at other Apple Stores. For example, I found out that the battery had been recalled in the past and I'd missed the deadline. However I went to the Apple Store in Bristol in the UK where I was living and they simply replaced it without question. This store didn't even offer a good will gesture of any kind or even suggest they refund the money I'd paid for the video card replacement (I'm a little sceptical that it was replaced since it failed again relatively quickly, but I have to take their word for that). I was planning on buying the new iPhone and even of upgrading my laptop but this has left such a bad taste in my mouth that I won't be buying any more Apple products for a while. I suppose Apple won't miss me, but if my experience isn't an isolated one, they may well lose more custom than mine! read more

I have an issue of trying to bypass the iCloud lock screen for a factory reset on my iPhone. The "genius," more like "scam representative" told me that they can not help me because they don't know if the phone is stolen or not. I had a receipt from Verizon showing that it's my phone and I have been using it for two years...and am the original owner. Even with a receipt, word from Verizon that it's mine and a copy of my service record, and photo ID, they say they can't know who's phone it really is. What? Seriously? I'm headed back tomorrow to try again with another "genius ," and if I get the same results it's time to give up Apple and head over to the android world. I really hate to do that, but Apple is really pushing it too far now days!! Poor Steve is rolling in his grave!!!! read more

I was never a mac person, but everyone talks about how amazing there products are and I wanted to give them a shot. On 11/1/16 I preordered the new 15inch MacBook Pro-with Touch Bar. I was super excited about it and could not wait to get it. I was bummed about the shipping date 12/8-12/14, I attempted to see if I could expedite it. Couldn't happen...After a few weeks I was hearing that they were already showing up in store which made no sense since preorders hadnt even been fulfilled. I was told (I have screenshots to prove it) that no new pros would be in stores prior to the preorders being filled, Apples never done that). That was a flat out lie. I kept tabs on when and where they were arriving. I found one at my local Apple Store. Called customer service and explained my situation. They said there was nothing they could do since my initial 10day instant credit was over. I needed my actual card. To my next problem...BARCLAY CARD. Awful customer service (night of 11/18)....some of the worst I have experienced from both management and its lower employees. They informed me I should have my card in the mail since it was the 10th day. which gave me a glimmer of hope. I repeated my address to them and they insisted it was correct. I got home....NO CARD. Called them back and they said my address was wrong.......after I had just verified it. So no, no card in the mail. I was crushed, frustrated, sad.... I reached back out to apple to express how bummed I was. There was no way these guys would have the Macbook by the time the new card arrived. The guy that helped me was really understanding and calming. He tried one thing, which other apple specialists already had(try to pull the instant credit), then he suggested one other thing I could do. He asked me to hold while he called the actual store....Came back on and told me he explained the situation to the store, and other stores have done this in the past. If I went to the store, and presented them my id, they could call the cc company and get the information needed to complete the purchase! I was ECSTATIC! Thanked him, and he provided me his information in the event there was any issues. Before I called my $40 Uber,I wanted to verify they had it at the store and everything would work out. Right away I was told they were out. I asked her if they had silver since she just automatically said they were out. She said, oh wait...we have them in silver sorry. I told her the situation and she said yes thats fine. Just come in store, and we will help you out. I have never been so let down before.i get there...wait 30 minutes for assistance...explain the situation, they bring out the laptop, I pay $462 for the first portion or if and get on the phone to collect the other information from Barclay. WHAT A WASTE OF TIME. ABSOLUTELY NO HELP, AND THE APPLE EMPLOYEES HAD NO IDEA WHAT TO DO. (Not her fault-I blame management) I attempted to call the Apple Customer service number I was given if there was any issue at the store level....they werent available.Management at the store did nothing to try and assist, instead said I was given the wrong information from the call center. Which is a lie, because I called the store myself before I even left my house. Management didnt even attempt to talk to Barclay instead said the call center mustve left out that that kind of service was only available for trusted business customers. REALLY?!?! If that isnt the most prejudice, racist lie I have heard. I CALLED THE STORE MYSELF! At this point, I am ready to give up on the Macbook, Barclay, and Apple in general. The service I received is a far cry from what I was told by friends. The told me they could hold it until Tuesday 11/23-when Barclay gets my my new card..I wont hold my breathe. With the service I received, I am sure this wont be the case. WILL UPDATE LATER... read more

Huge store, way over-staffed, just the way I like it. My repair was quick and I only had to wait about 2 minutes to get my fixed phone even when there were probably 20-25 being helped at the genius bar. They could have a wider selection of accessories though. read more

Checkout is extremely inefficient and slow. Wasted so much time just to buy a hdmi cable :/

Do I've been meaning to get to this review for sometime. I came here looking for a new case for my Iphone. I had been having trouble with my volume button not always working- but chalked it up to my 6 and 4 yr old playing with it and (ahem) dropping it once in a bowl of cereal! So I didn't think they could do much, but decided what the hell, I'm here anyways. Well- they customer service reps were great! The store was really busy, and yet I was greeted by nearly every Apple Employee asking if I was in need of any help. So I asked one of them what I could do to fix my volume problem and he quickly put my name on a list. The wait wasn't very long considering how busy they seemed to be. I was a little bit fearful because the phone itself had been jail broken (yet luckily before coming in I had reset it) also I was fearful they could tell it had been dropped in to a bowl of cereal. My fears put aside, the rep did determine there was a problem with the volume, and although I was 3 weeks out of my 1 yr warranty, they quickly replaced it with a new phone (same model)!!!! Are you serious? The original phone I purchased from Apple was a $99 refurbished model and here I was walking out the store with a new Iphone!! And here I was having low expectations and only coming in for a $30 case!! Yay!! I am pleasantly surprised by the service and I have come back several times since then for all my apple needs!!! I recommend this place!! Thanks again Apple Store!!! read more

It's not the best iPod store i've been to (the one my bro took me to in NYC was by far the coolest...with the glass elevator going under ground..if you've seen it, than you must admit it's pretty cool). Anyway even though I'm a PC guy now..I grew up with Macs..so I'll always have a little apple in my heart..or in the fridge. But anyway this Apple store has all the Apple basics, cute computers, cute little chairs for the little ones. Free internet for high schoolers to check their myspace..and/or accidently leave their myspace account open when they leave the store..i'll admit..I enjoy screwing w/people's profiles when they do this..but that's their own fault for not logging out..and it usually just involves me changing their name to "Hi i'm an idiot who logs into myspace at an apple store and doesn't know how to log out". I would give the place 4 or even 5 stars since I love iPods, the service is pretty decent, and they give a boeing discount on products you almost never see discounted. Well once I came in..trying to buy an charger and usb adaptor for an iPod my big brother gave me since he lost everything else for it. and the guy looked at me and treated me like I stole it the rest of the time. ~G read more

Great customer service! The guy that helped me definitely went above and beyond, and now I'm a really happy customer. I almost hugged him, but that would've been weird, right?? ;) read more

I got my cracked phone screen replaced in an hour...ON CHRISTMAS EVE. It was busy but they were still friendly and helpful even though I wasn't spending tons on gifts like all of the other customers. read more

I went to the Apple store in Bellevue Square today and was sorely disappointed with the service, I had to wait for an hour to talk to someone and was told they couldn't help me at the store level. So what is the "Genius" Bar there for? I wasted 3 hours of my day and still have no resolution. it makes me question whether or not I will ever buy an Apple product again. I am glad I don't have a Mac laptop. read more

During a very long ordeal with an iMac gone wrong, I took my failing machine here under Applecare to be tested. The response I got from the "genius" was a mix of apathy and attitude. Even though the machine had already had a bunch of documented information within Applecare I got asked the same questions over and over again, and the impression I got was that the guy flat out didn't believe me when I told him there was something wrong. Like I enjoyed carting the computer around and being without a machine for days on end. Apple as a company eventually came through for me where this Applestore fell short. read more

Not my favorite place to visit, long lines despite the fact that they had other customer service agents chatting and standing around.

Amazing customer service. Went in exactly at closing and they still let me pick up my daughter's phone. Thank you so much!!! Definitely, an apple user for life. read more

Anytime I go in there with an appointment I'm stuck there for up to 8 hours. Being passed from one Expert to another. They weren't completely honest the last time I was in because my iPad mini wouldn't synchronize to my Mac. They ran both a hardware analysis and a software analysis on my mini. Plus reset the software and downloaded again. Ultimately they told me they didn't know what the problem was and then showed me new iPads?! I ended up feeling stuck and purchased the largest 512gb. Which is their most expensive. I then found out in the same week that the new 11.0 version is what had not only my iPhone 7plus but my iPad mini all screwed up!!! Ever since the new 11.0 and all future upgrades have been done on my devices there's been non stop problems. Literally ALL OF MY FRIENDS with iPhones (unless of course it's the new X) have had the identical problems. Not syncing, the highly annoying problem of my phone going into Bluetooth mode on its own and then not automatically going off of Bluetooth once I've either taken my headset off or gotten out of my car!!! We ALL have to remember to switch it on and off. This has never been the case before?! Plus with words like... don't and can't or won't it won't automatically add the n't! It's driving me nuts and time consuming to have to manually write out can 't each time?! It also still changes the word fu** into duck every time?! Fu** is in the dictionary now! Get with the program! Apple Corp is suppose to support all words from the dictionary! Apple is not suppose to be anyones "moral" compass. I've never believed in conspiracy theories but for the first time truly believe they came out with the 11 software with the intention of having these problems with all older (not even very old) devices. My new iPad $$$$$ has non of these problems except the fu** to duck problem. I think it's a full blown scam to get people so frustrated they feel they have to buy a new device. Once again ALL of my friends are having the same Bluetooth issues along with our phones constantly freezing up and also not giving us the message box so we can return a text message. We all end up having to turn off our phones and then back on in order for the message box to show up. Otherwise it just shows the text received with no box below to return the text. Just blank space. Very disappointed with the one company I use to give 5 stars to and having been a loyal customer for over 12 years with all my devises. Same with my husband and now grown children. read more

This store is behemoth, measured the largest Apple Store in the United States. The Genius Bar is much larger than the other stores around Washington so you're more likely to see more openings for appointments. You'll also find that there is a larger inventory of goods during product launches. I love the layout of the store as it's clean, minimalist and is divided by product. I've found the customer service to be excellent as well. read more

If I could give 0 stars I would for waisting hours of my time and feeling scammed. I booked an appointment for a $29 battery replacement. When I showed up they told me that it was a consultation and I needed to book a different appointment to get the batter replaced. Frustrated, I did that and came back later only to wait again 15 min after my appointment time. Then when I came back to pick up the phone they told me it couldn't get replaced because of water damage (works fine never been in water) and that that I could go to an non Apple store and pay triple to get it replaced (I don't get why they couldn't) or they could sell me a new iPhone for $299. This whole $29 replacement battery is a scam to sell F'ing new iPhones. Needless to say after waiting hours and feeling ripped off I'm buying an android. Apple is has gone to the toilet. read more

gotta love apple products but being descended upon by five different blue-shirted folk is a little unnerving. Just let me play!

Really? Now you upgrade OS on I phone to not allow any non proprietary cables because you can't come up with any new innovation?! Sad. And no Bellevue, don't exclude yourself from this review. I came in the store and was ignored after "checking in" with my phone number for a good 30 minutes while several employees walked around doing nothing. What is this a doctors office? Please. Finally I get someone and he knows less than me. read more

My iphone 6plus shuts down unexpectedly frequently entering the winter. I have been an apple fan for many years. This visit makes me very hurt and disappointing.They don't smile to me or greet me from the beg to the end, which is fine, I just want my issue solved. I received the signal from their words that I am not welcomed. They don't want to talk to a ignorant Asian Female who does not understand a phone can not function under 32 degree. I have visited many other apple stores and all had very pleasant experience, that included waiting in the store for hours for something to be fixed. Bellevue Square store is really touching my bottom line I called the apple customer line by myself stepping out the store and the technician on the other side of the phone was able to figure the issues out and working very actively on that. Guided by the girl standing in front, I told the staffs from Genius bar about my issue and their conclusion without any checks/tests is I should not use my iphone under 32 degree. They actually did not touch my phone at all during my stay, but they keep telling me there is nothing they can do with my phone. They even pulled out an article blaming me not reading the instructions before use/purchase. Some insights I have after this visit to this store: 1. How can someone tell what causes my issue without even touching/checking my iphone? 2. They have been keeping telling me it is my responsibility to know iphone does not survive under 32 degree before make a purchase. Nobody from any apple stores ever told me this until today. Also, most people I know using iphone do not have this issue. Part of our conversation is : I asked " How about iphone users who live in colder weather, like Boston? " One of them said: " I don't live in Boston.I don't know" 3. English is not my native language but I have been in U.S for a while, they said they were having problem getting me understand the fact that iphone does not survive under 32 degree. 4. They used Samsung phone as an example saying all lithium batteries have some sort of issues, it is common. A industry difficulty. Again, they assumed I have battery issue without even touching my phone all run any tests. 5. The solution they give me is purchase a iphone7 or buy headphones so I can hide my phone in my pocket. Hope my comments help. read more

I would give zero stars if I could. I had the worse customer service today. Stood in line for 30 min. I came to replace a brand new air-pods that I bought for my son last week for Christmas, unfortunately they are not working. Because I bought them from t-mobile store and not directly at the Apple Store they told me I need to make an appointment with a technicIan at the Genius Bar even though they have one year warranty on them. What is the genius going to do with buzzing airpod At my appointment that now I had to make for next week. It's interesting how fast they like to take your money but when something goes wrong with their products all of a sudden you have to do this and do that and wait and wait some more. He was extremely rude and recommended I call the apple care. What a waste of my time. There was more employees in red shirts walking around and chatting with each other that customers. Maybe they should train more of them to work at the Genius Bar to actually help their customers. Wouldn't that be a genius idea ? This Apple Bellevue store has some arrogant empoyees and managers and needs to reeducate their team members on what a good customer service is. !!!! read more

For an excellent Apple experience, head to U-Village. This store has like 10 employees on the floor, and they are trying to keep up. On the other hand, the store in U-Village has like 100 people on the floor, and plenty are available to chat with you and help out. They want your business and will wow you in U-Village. read more