Knowledgeable, trusted service from this team. Now if I can only stop trying to be my own tech.read more

These guys do very quick and excellent work. They definitely came through and saved the day.read more

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Excellent experience and customer service. My offer seemed fair and didn't have to haggle over…read moreanything. If I am selling anything electronic, I'm definitely coming here and recommend you should too!

I must say that I actually had a very positive experience with these folks. I had several Apple…read moredevices to sell and quite frankly wasn't really sure what to expect? I did have a number in mind and when the dust settled i was paid more than anticipated! The young man that helped me was the owners son and was very pleasant and professional. I could tell that he must have had good parenting growing up due to his very mature demeanor and it was refreshing to receive such good customer service. I have a few other devices that I will take back to them and as the saying goes- "we shall see". peace and god bless

Great Apple Store with a few bumps during this visit…read more I've upgraded my phone at this location a few times over the years and have usually had a great experience. Today, my fiancé and I came in to trade in our phones for the iPhone 17 Pro Max, and he also picked up an Apple Watch SE 3. The only thing I'll always wish Apple would change is making more fun colors available for the Pro Max models. The lower model had a beautiful pink option that I absolutely loved, and I really wish that color was available for the Pro Max too. But thankfully, that's what cute cases are for! This visit started off a little differently than my previous experiences. We had a hard time initially finding someone to help. My fiancé first asked a group of employees for assistance and was directed back to someone at the front of the store. Since we had already seen her when we first walked in but weren't greeted or asked if we needed help, the whole situation just felt a little confusing. Thankfully, Richard completely turned our experience around. He was very kind, patient, genuinely helpful, and made sure we were taken care of. I really appreciate him stepping in and making our visit a much better one! I also appreciate that Apple gives you the option to come back later and drop off your old phone if you want extra time to make sure your photos and data are fully backed up. It takes away the pressure of having to rush through the transfer process while still letting you leave with your new device. Overall, we're still very happy with our purchase. I usually come here when I already know what I'm looking for, whether it's an upgrade, trade-in, or a new device, rather than just browsing. I do hope the customer service experience becomes a little more consistent, but I'm super thankful Richard was there and provided exceptional service!

Do not get your phone repaired at the Bellevue Square Genius Bar. Go to Jet City Device Repair…read morenearby instead. I had my iPhone battery replaced here, and immediately afterward the primary phone-call microphone stopped working. Speakerphone still works, and this issue never existed before the repair. I contacted Apple 15 days later, but they refuse to take responsibility because they can't "prove" their repair caused it. Their solution: pay another $550. On top of that, I've wasted about 9 hours dealing with this place: 2 hours for the initial visit, roughly 5 hours for the battery replacement, and another 2 hours today, only to leave with nothing resolved. This Genius Bar has a lot of bad reviews, and now I understand exactly why.

I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was…read moredamaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

TMobile's customer service line at 611 is useless. No help with a phone number that I regularly…read moreneeded to call, but kept getting disconnected from after it rings twice. This problem happens frequently with multiple phone numbers. TMobile Corporate headquarters shut down its cellular network to customers at 2 p.m. never notified customers we wouldn't have cell phone service. I had to go to Google and ask if there was an outage. One website said TMobile didn't take ownership of an outage until about 5 or 6 p.m. TMobile never put any information on its webpage, or Facebook page about the outage, pretended like there was cell phone service, never put anything on the webpage when the service was restored, and never put notice on its Facebook page or website that the service was restored, nor how to work the phone so that we could access the cellular network. Nothing. I didn't get service restored until 7/28/2026 at 1:30 a.m. when I finally started turning settings and features on and off for 15 minutes. Awful business, no customer service, fire all the employees and turn everything over to AI because that's ALL the service we'll ever get. It would be ok if this company went out of business.

I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com

I had an absolutesaga trying to deal with my Apple Watch, and Tico at T-Mobile Bellevue Square…read morecompletely turned the experience around. I originally went to the Factoria T-Mobile thinking I just needed a watch battery replacement. They sent me to the Apple Store, and the Apple Store then sent me to T-Mobile Bellevue Square. By the time I got there, I was already annoyed and frustrated because something that seemed like it should have been simple had become so much more complicated than I ever wanted it to be. Enter **Tico**, who was absolutely terrific. He figured out a way to get me an entirely new watch for essentially the cost of what I would have paid for the battery replacement. Even though the store was busy, he stuck with me through the entire process, never rushed me, and was incredibly patient, nice, charming, and helpful. He took care of everything and genuinely made me feel supported before, during, and after the purchase. His manager, **Mike**, also jumped in at different points to help and make sure everything went smoothly. I was really impressed with both of them and with the level of customer service they provided. We are very happy with the new watch! I did run into one little issue during setup afterward, and I'm now communicating directly with Tico about it. Instead of being worried or frustrated, I'm completely confident it will get resolved because I know I'm in good hands. Tico and Mike are exactly what great customer service should look like. They took a frustrating situation and turned it into an experience that made me really happy to be a T-Mobile customer. Five stars and a huge thank you to both of them! cSad: I need to amend my review. Somehow my guys managed to add a line and switch my phone numbers around. My sister in law lost her phone number. My daughter's watch number went to my sister in law. It is a ROYAL MESS. I texted and called the store guys but no one got back to me. Since my sister needed her phone to communicate I had to call T mobile main and have spent TWO AND A HALF HOURS FIXING THIS. So they were so nice but somehow this all got messed up and they didn't get back to me so I am sadly having to change my review.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!,

5 stars for Dane at Batteries Plus in Bellevue! I needed a…read more12V battery replacement for my Ford C-Max, and while they couldn't do the physical install on my model, Dane was incredibly helpful. He looked up my car, printed out the exact specs and registration details, and guided me on my next steps. Top-notch customer service, honest, and truly helpful!

Taylor was great. He swapped my car battery for our old Navigator in no time and was friendly and…read morehelpful. I will be visiting them again for other needs.

Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there…read morebecause there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away.

After seeing all the great reviews and low prices, I decided to come here to get my iPhone 7+…read morefixed. Things went well at first when I dropped off my phone and let the guys at the kiosk know that I had a groupon as well. I came back and my phone was ready. I was asked if I wanted a phone screen protector and I said yes, thinking that it was included in the repair. IT WAS NOT. By the time I figured this out, the screen protector had been applied and couldn't be refunded. It was an extra $25. They said it could be replaced for $9.99 once it wore down if I brought the original receipt back. I honestly felt pretty scammed because I can buy quality screen protectors on Amazon for half that price. When I mentioned the price difference between theirs and Amazon's, they said theirs is higher quality and that I wouldn't be able to put it on properly at home. That's for me to decide. It was said pretty condescendingly. I feel stupid for not asking if the screen protector was free or not, but make sure you do. When I let them know that they should let their customers know that there is a charge for it when asking, they got very defensive and said that other places charge over $30. That wasn't my point. The point was to be transparent with the pricing upfront. Another issue arose with the groupon deal. The original deal is a $30 voucher for $15. I presented this and they said that it would only cover 10%. On my receipt, it's marked as the yelp check in discount. I kept asking why the groupon's full $30 wasn't applied and they said that's just how it was. I told them that it's not right to keep the deal up on the page if it's not accurate and they said they were aware of it but couldn't do much about it. How does that make any sense? The business promoting the deal through groupon should be responsible for upholding it or take it off the site. I purchased it for no reason. I could've still gotten the yelp check in discount without purchasing the groupon. Now I'm having issues getting a refund because groupon makes it so difficult. BUT that's not the end of it. When I said I shouldn't have even purchased the groupon, the guys told me that they don't do discounts much anymore and that they did it for me. It says right on the yelp page that they offer the discount to anyone who checks in. I don't understand. All in all, my phone is fixed. However, I left in a bad mood due to the lack of transparency in pricing for the screen protector, the defensive manner in which they answered my questions, and the way the groupon deal was handled.