Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with nose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time! read more

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us switch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible. read more

I walked in and everyone just stared at me no one said hello or I'll be with you in a second nothing. Then I just waited there in silence for 10 minutes while no one said anything. Super weird vibes and TERRIBLE service. Felt uncomfortable and ended up just leaving. 0 stars if I could the reviews are right. read more

What a joke I'm here 45 min and no one to help me !!! there is one girl working with a client and she can't do anything about that Why there is NO one else to help here ???? Shame I just stood up and left to Verizon read more

AT&T Store - Never again I will come to this place - Mobile Phones Near Me - Bellevue, Washington

I am a 30 year loyal customer of AT&T Lotus and have 4 cell phone lines under the family plan. We were planning for an international trip from Seattle to Taipei from July 5th to July 14th. I paid off two of the cell phone still has lease balance with AT&T and have successfully unlocked our phones. We got night SIM cards when we arrived in Taiwan. I returned to Seattle on July 14th and was shocked when AT&T sent me the bill today. On July 14th, while I was waiting in the VIP lounge in Taiwan waiting for my departure flight, I took out my SIM card and didn't turn it to Airplane mode immediately. I was looking at YouTube for 10-20 minutes and received a text message saying international roaming charges applied to my use. I immediately turned on the airplane mode and used the airport WiFi service. However, AT&T still charged me $280 for this accidental roaming. I understand that AT&T has a program that costs $10 a day for international roaming, but the customer service said AT&T rules are strict and it doesn't matter that I am a 30 year loyal customer or willing to pay the $10 daily charge for that 20 minutes accidental roaming. My family will be canceling our AT&T service next month and moving to T-Mobile after the new iPhone 15 release date. Sincerely, Andy C read more

Zachary at this store was the best help ever. Dude is so charismatic, and he handled dealing with several customers at the same time. Answered every question I had and took care of my phone needs. Honestly this guy needs a raise, shout out to the man Zachary! read more

This AT&T location has some of the worst customer service I have ever experienced in my life. I am not exaggerating. I generally take these kinds of visits lightly because I am fully aware of the huge corporate bubble they exist in, so there is not a lot of attention paid to these reviews on Yelp or similar platforms. However, I have to say something if it helps even one person avoid the absolute disaster that is this store's severe lack of customer service and basic retail competency. I am hoping that by sharing this, people will know to never ever visit this location if they can help it. I walked in on two employees standing with customers. I waited a few minutes and not once did they raise their head to acknowledge my existence. Nothing was happening. I then had to just walk up and politely ask if they would be able to help me today (honestly hoping they would give me some kind of timeline instead of blatantly ignoring me). He said he would be with me when he was done and that was it. I stood there...a bit dumbfounded and asked him if he knew about how long that would be. He said probably 30 minutes. Are you actually kidding me? He was going to ignore me walking in the store until I said something, and then was going to just let me wait for 30 minutes and did not even BOTHER to mention this. I said, well 30 minutes is a long time so I will run an errand. Okay. I came back and the two employees were the only ones in the building and both heads were down on their phones. Again, NOT A SINGLE flinch to the fact that I was there. I asked out loud again, is anyone available? They both looked at me and did not say anything. The one guy kinda made a noise in my direction but no movement. I am not kidding. I then asked if they were ok. I genuinely asked if everything was alright, to both of them, because the way they were acting was extremely unusual and extremely disrespectful to a point that I was trying to give them the benefit of the doubt. They looked at me, and AGAIN said absolutely nothing. I wish I was making this up. I should have taken how rude he was initially as the red flag to get out of there but I needed help so I pushed through it. Long story short (and this is just the tip of the iceberg here), he was one of the rudest, most inconsiderate, most blatantly disrespectful and extremely unprofessional people I have ever met in my entire life. He had my replacement phone sent to an address in another STATE, with me standing right there in FRONT of him, and when I called to tell him that I very clearly do not live in San Diego and asked if he could fix this, he said it was NOT his problem and there was nothing he would do. He said I would have to call all these numbers or show up again in person. Mind you, they were 10 minutes to closing. His response felt very much like "oh well that's too bad for you". The cold, hateful, vindictive and inconsiderate behaviour and attitude from this guy was so horrible that I broke down to my partner in tears and confusion. I know for a fact he could have helped me as I spoke with another location about it the next day, but he chose to blatantly LIE and say it was out of his hands, even though it was entirely his mistake. He never offered a single "sorry" or took any amount of responsibility. Zero. He refused to help me after he made the insanely avoidable choice to send my phone to an address that I was not at and then proceeded to treat the situation like a joke. I was beyond kind, patient and understanding. I am still appalled that this ever even happened. I am leaving AT&T because of this experience. Stay far away from here. They do not care about you or their jobs and will let you know. read more

I wanted to know how and what it would take to trade in my iPhone. So I went in explaining my situation and asked the woman and man at the counter the cost. They told me one senario but I asked them if they should look up my account to give me accurate information and she said she didn't need to. Only after I asked for the third time to please verify the prices they are giving me and to look at my account to determine if what they are telling me is accurate she finally logged in and looked at my account and had to correct herself because she gave me incorrect information. She was texting on her personal phone during my visit and very unprofessional. Disappointment in the service provided so much I no longer want to keep my AT&T service. Do better, have respect for your position and the company you work for. read more

Best service ever thank you so much definitely get your iPhones here. Really cool guys great atmosphere good energy very helpful

Zack knows everything and explains it well. I had bought a refurb phone on Amazon & it wasn't good. Zack tried to revive it & discovered a new non-Apple battery had been used & the Apple OS couldn't know what charge this had so reported zero. I am returning the bad Amazon & bought a new iphone XR from Zack (AT&T). He backed up the old phone & got everything into the new one quickly. Zack and Dagem coached me on getting a phone to work for my severely disabled wife, explained why wipe of old data can be 'perfect', explained why download from iCloud is faster than old phone upload, and various other things (As a career Telecom Design engineer, I can ask tough questions about what I'd like to know.) If I ever have a AT&T issue I will drive all the way to Bellevue from Des Moines, these guys are quick and deeply knowledgeable/ read more

Jeffrey is a rude associate. I won't be coming back to this store again. Rather go somewhere with friendlier customer associates.

Excellent service. Helpful staff who care about their customers. Love the knowledge of the products and the plans. They look in to our usage and advise the best plan suit us. Manager was very helpful to override the system to support the customer needs. Keep up the good work making your customers happy. read more

This is not a real AT&T store so they can't help you with account questions. I went in to get help to understand my bill. They spent my time to get all my info. But at the end, they said I have to go to a corporate store. Overall, the staff was friendly but didn't seem as knowledgable as I've seen at other stores. read more

Terrible. Stores and 800 phone number, rude unhelpful and i cant wait to be done with ATT. They absolutely suck.

I wouldn't recommend this store to anyone unless you want to be insulted. Their store manager (James) is extremely rude. First he gave me the false information. I walked out and then went back into the store, and he yelled at me for not keep coming and leaving the store because it messes their system "head count". I went to store to buy a new service plan, he gave me the incorrect information, I walked outside to verify, went back into the store to ask him for a phone number, and he was rude. If you go to this store, and you see James, try to walk in/out 1-2 times and he will get pissed off because it messes up "HEAD COUNT". God - Really? STAY AWAY - THE STORE MANAGER IS RUDE. read more

Zach in this location was very helpful. My LCD of Samsung S6 broke, he gave me a lot of great info and helped me switch the sim card to the replacement phone and showed me how to transfer contact numbers. Thank you Zack! read more

Another one time when you had to put one star when you are itching to just not give this business even that dignity. My husband wanted to update to Iphone 6 plus on a random Saturday evening. He called them up to know whether they stock phones for trade-in and they answered in affirmative. We went in after an hour at 4. The visibly disinterested customer representative took one look at the device that we were trying to trade-in and told that they can't take it because of some very negligible scratches on the rim. This when all other AT&T stores we had previously gone to never made a big deal of those scratches. We would have still got her point, this store being an authorized retailer, had she conveyed her message with some polite words. What was really frustrating was her tone and the words she chose to describe the phone ( Oh, we can't take the phone coz it is all messy). It seems she just didn't get it that she dissed the lone customer walking their way into their nondescript store. What was worse- a manager overlooking her actions did not even take responsibility or apologize. I Please do not go here unless you want to deal with some trashy customer service. read more

Recently I needed to visit AT&T and it seems that Sunday was most convenient to drop by. After consulting the store hours on AT&T's website, I've come by 2-3 Sundays this month only to find out they were closed with a note on the door. They should update the store hours on the website. Be wary if you decide to stop by on a Sunday. read more

This Manager at this location is extremely unprofessional and unhelpful. I bought a Samsung Galaxy J7 about 29 days before it began giving me strange error messages about the temperature being too low or too hot and it wouldn't hold a charge. When I took the phone back to the AT&T store, the manager there, James, directed me to Samsung. Samsung directed me to a local 3rd party repair company, who couldn't fix the issue and directed me back to AT&T. Ultimately, after much run around, I called AT&T corporate who said that my phone is under warranty and will be replaced by them. They are sending me a new phone. I called James to explain what happened and he stood by his story that my phone is not covered by their store because their store doesn't offer the same warranties as corporate. Fair enough, but James could have referred me to ATT corporate and not pointed me to Samsung. Beyond that, James had a terrible attitude; he was rude and dismissive. read more

Went to get a nano SIM. The salesperson is sloppy, a "Do it my way" type. He offered to cut my old card. I said I wanted a real nano SIM. Then he sold me a normal card by cutting it, despite my very clear request. He didn't even bother asking me if it's OK first. It doesn't work in my phone. Follow up: 1. Tried to return the card. they won't allow it. 2. Asked. to see the manager. response "We don't have a manager" The irony is a card is free in real AT&T store... read more

Eric Kinzler took good care of me this past weekend and today when I called for help. He knows what he's doing and he's helpful and friendly. read more

Nice and friendly staff.. They tried to help us with all our queries.. They tried to find the best plan and best deal for us.. The store was too crowded and we had to wait for 40 minutes .. read more

Horrible service. The guy was alone but so irritated. There were customers in front on him but he was rude and almost bit people head of they asked the next question. read more

Extremely disappointed with the service:( Visited the store today to get a 2 year contract on iPhone 6 but I was unattended by the staff for more than 50 min. The customer representative there "Nomie" refused to help me when asked for help and attended other customer who came 30 minutes after me.. Guys there were so slow and lack in information that with just 2 customers and 3 people staff they were unable to manage it for more than 50 min. I wasted my one hour without getting the chance to talk to a representative about the new contract. read more

Had an issue with my phone. The manager was very unhelpful and all I got was excuses - you're phone is old, it is the software, we have seen a lot of issues like this recently. The summary being if you need help you need to call AT&T customer service. Silly me for thinking of going to an AT&T store for help. read more