Can't do 5 stars because I was in the store way too long and didn't accomplish my goals. I will say…read morethat the employees try harder at this location. Hailey definitely went out of her way to help and I respect that, even though some things were simply out of her control. I appreciate that she tried. I was ready to just cancel my service and go elsewhere. Now because of Hailey not only am I staying but I just increased my bill by 52% with all the stuff I bought. I guess I'll stick around a bit longer. I only recommend this branch and Hailey due to some previous issues. Check this place out if you need help or just need a new phone!

Ask for Andy! He was a huge help with my phone and made for a great conversation while getting…read moreeverything taken care of. Excellent customer service.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

I had a great experience at Guaranteed phone repair shop. Their pricing was honest and transparent,…read morewhich immediately made me feel comfortable. The staff was incredibly knowledgeable and took the time to explain everything clearly, answering all my questions without rushing me. What stood out most was how helpful and trustworthy they were, I felt completely secure leaving my phone in their hands. On top of that, the repair was done quickly, which was a huge plus. Overall, excellent service and I would definitely recommend them to anyone needing phone repairs!

Strongly recommend everyone utilize the services of this business to seek repairs for your phones…read moreand computers. The technician was very professional, smart and quickly assessed the repairs to fix my Apple iPhone 7 Plus. The services were reasonable and quality of service in my opinion was better than what anyone will receive at any Apple Store. I will tell friends and associates about this excellent business and hope if you are reading this summary you will too! You will be happy you did! Annette

Needed my laptop checked for viruses and malware....long story. Called PC's Done Right, and was…read moreable to take it in immediately. It was scanned and returned to me in about 24 hours! Fast service. Received a text message listing what had been done, and a suggestion for an app for ongoing protection. The charge seemed very reasonable for today's market place. I highly recommend this small, local vendor. Pleasant to work with.

This is a great PC Service Company. I have used them over three separate occasions and each time…read morethey have been very professional, honest in their assessments and very timely in their service. They definitely have the customers best interest in mind. Great job guys...Mark

Kodey and the team were awesome! Everytime I come to this location they treat me extremely well and…read moreare very informative. I always recommend this location to my friends and family because they take care of their customers! Thank you so much!

I had an extremely disappointing customer service experience. Drew provided me with inaccurate…read moreinformation regarding what my bill would be and was also unable to properly assist with transferring my information to my new phone. The overall experience felt more focused on selling me a phone than actually providing knowledgeable, helpful customer service. The promotional offers were underwhelming, and the staff's lack of product and technical expertise made the process unnecessarily frustrating. Based on this experience, I would strongly recommend going directly to Apple to purchase a phone. The process is likely to be significantly easier, more straightforward, and potentially less expensive than dealing with the carrier.

Adrian was amazing working with three elderly ladies changing out phones. He was patient and…read moreunderstanding as he helped us reconfigure new phones and transfer data. The whole process was quick and easy

It's clear the staff here want to make commission only. NO CUSTOMER SERVICE HERE. We had come in to…read morepurchase a new galaxy 7 flip and debate which plan I should transfer to or start a new plan all together. (Spoiler alert I chose not to purchase the new phone nor picked out a plan) the guy who came up to us didn't even take us to a table, but just to the side, seemed very uninterested and only had vague answers to payment questions. When we asked for specifics, he gave us general estimates. We ended up leaving, cus the take away was that I need a new phone and new plan. T mobile here I come.

A very shady store that uses bait and switch techniques. We had agreed on a price for an iPhone X…read moreon offer-up. Upon arriving at the store, they said the phone had no Face ID. I said their ad did not state "No Face ID" otherwise I would not have agreed to the price. They said it's in the title. They changed the title of their listing and I have proof because I took a screenshot. All buyers beware of this store!!!

Came to the Sell Phone Store because clumsy me dropped my phone and shattered the screen. As soon…read moreas I walked in I was immediately greeted. Totally caught me off guard because it's Chinatown lol. The guy working asked what I was in for and I showed him my phone and he knew what needed to be done. He was upfront about pricing and imo it was super reasonable considering how effed my screen was. I went in during my lunch break and he said he could get it fixed for me in less than an hour. I left my phone with him and went to grab a bite to eat. Came back after 30 minutes or so and my phone was in pristine condition again. If you want great and friendly service and reasonable pricing.. this is the place to check out.

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Affordable, quick battery change for my Samsung S24. It was not lasting more than 2 hours on a full…read morecharge due to an old battery, but with the replacement my phone is as good as new. Would definitely come here again for future services.

This store sucks! The customer service sucks! You'll wait for a long time only to find out some of…read morethe agents are just inside taking breaks! What the heck!! AT&T do your job!

went to the store on 02/10/24 to switch from T-mobile to AT&T, Jayla quoted me $34.99/line…read more(everything is unlimited, free hotspot...) so my monthly bill would be $104.97 for 3 lines before tax. I agreed to switch to AT&T, 5 days later I received the bill $198.36 ($55.99/line). I was shocked because the price she quoted me is totally different what the actual price I have to pay for. I came back to the store to complain about the price. Jayla said she didn't know how she came up with that price ($34.99/line), and she at least tried to fix her mistake, but Brandon - the manager- acted like he knew what he was doing to MAKE IT RIGHT, but he is not smart and rude. I will never come back that store. After that I called 611 (AT&T customer care) to report what happened, they could not do much, but at least they did not lie to my face.

Quick service when dropping of device(s). Store is clean and well lit. They sell mobile phone…read moreaccessories and everything else in between.

Had a SOS phone error after an update and couldn't use my phone. Went to the Covington store. I was…read morethe only customer there. The agent working said she couldn't help me. Said she wasn allowed to call customer service since she obviously didn't know how to help fix my issue. She wasn't busy for heaven's sake! Went home and 'Chatted' with tech on IPad- still not getting problem fixed. They ended up telling me to see my local Xfinity store! Oh my! Guess I'll get a new carrier.