I had a great experience at Guaranteed phone repair shop. Their pricing was honest and transparent,…read morewhich immediately made me feel comfortable. The staff was incredibly knowledgeable and took the time to explain everything clearly, answering all my questions without rushing me. What stood out most was how helpful and trustworthy they were, I felt completely secure leaving my phone in their hands. On top of that, the repair was done quickly, which was a huge plus. Overall, excellent service and I would definitely recommend them to anyone needing phone repairs!

Strongly recommend everyone utilize the services of this business to seek repairs for your phones…read moreand computers. The technician was very professional, smart and quickly assessed the repairs to fix my Apple iPhone 7 Plus. The services were reasonable and quality of service in my opinion was better than what anyone will receive at any Apple Store. I will tell friends and associates about this excellent business and hope if you are reading this summary you will too! You will be happy you did! Annette

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

Was able to book an appointment from the Yelp app. They were great and I bought additional…read moreservices from them as well.

A poor man's version of a third party Verizon store and that's actually being nice! Decided to…read moredrop by because after checking online, this particular location had said it had the new Apple iPhone 16 Pro in Black Titanium finish and with 512 GB. So, wanted to go and see for myself. Drove 15 miles to find out that the store had 0 demo phones for display! Didn't see a single phone, not even a dummie phone for the customers to check out! There was only 1 guy working as a customer service rep and he was on the phone when we walked in. There were 4 people sitting down and waiting their turns. We waited about 10 minutes when he was on the phone getting instructions on how to apply a device payment on the computer while he was still on his phone. Guess the guy was a newbie employee! Didn't bother greeting any of us who were waiting at all. So, we simply asked a quick question to him about the iPhone 16 Pro, to see if he had any in the store. And he basically told us: "Better go to the Apple Store because I doubt we have any in the back. Maybe the basic iPhone 16, but that's about it." And that was that. 2 other customers walked out of the store when he had said that and we followed suit. There was no point to sit there and wait for no reason. The guy didn't seem to care that he had lost 3+ customers! And he wasn't that polite, and looked like he didn't want to work anyway, besides not having any phones at all!!! The online system was wrong as well. Deceiving inventory status for these stores...

Service was without regard to customer requests. Very expensive and opposite of what we requested…read more After a very frustrating 3 days we are almost switched over. We stayed within the android system so the new phone (completely Google) would be easy to adapt to for us. We were also lied to about the huge increase in our monthly billing after we paid in full, lots of money, so as not to increase our regular bill. Buyers beware! The selection was barely adequate.

Can't do 5 stars because I was in the store way too long and didn't accomplish my goals. I will say…read morethat the employees try harder at this location. Hailey definitely went out of her way to help and I respect that, even though some things were simply out of her control. I appreciate that she tried. I was ready to just cancel my service and go elsewhere. Now because of Hailey not only am I staying but I just increased my bill by 52% with all the stuff I bought. I guess I'll stick around a bit longer. I only recommend this branch and Hailey due to some previous issues. Check this place out if you need help or just need a new phone!

5 stars is for Matt and his quick, polite service, as well as his knowledge…read more If Amilcar were the only person helping me, I would have left 1 star because his customer service is an absolute zero. :)

If I ever need repair of a computer or resolution of some problem with my computer, I will…read moredefinitely make this my first choice. As one who has worked with both hardware and software over a long career, I was totally mystified when my relatively new laptop would not boot up or even produce a display. I brought it to An (the proprietor) and was stunned how quickly he determined the problem (Microsoft BitLocker issues) and had me on my way at no charge. I offered and would have gladly paid, but he declined. This is the sort of service I seldom see any more, and I couldn't recommend A Solution Repair Shop any more highly.

I desperately needed help after riding over my Macbook Air laptop with my power wheelchair!…read moreFortunately it'd been lying face up on the floor, so just the screen side was toast. And even more fortunate, I live only blocks away from A-Solution Repair Shop, who by-far had the best reviews of repairs in Western WA, let alone downtown Renton! And fortunately again, An had a Macbook Air screen that fit may laptop. In a couple of hours and for a reasonable cost, I got my computer back & working like nothing had ever happened. Well, the computer's top & bottom are different colors but I think it looks kinda cool and definitely unique and it's a reminder to me to be more careful with my toys. An was, as others have said, super helpful plus he has a great sense of humor!

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

Mike, for one is truly an awesome guy on a business & personal level. Very nice, professional, &…read moredown to Earth as you walk in. He has a lot of knowledge in various technical devices & computers in just about everything from game consoles, laptops, PC's, iPods, etc. In fact early this year he fixed the headphone jack in my iPod classic I had. Although older, he was able to find the parts needed to fix & replace what had broke previously. He also was nice enough to not only replace my battery but seriously hook me up with a portable hard drive to extract the music from my iPod that wasn't showing up on my computer for whatever reason. I really thanked him for that, cause most of those songs are rare & hard to find. All of this was done in a timely manner, in it all taking about a week in total & costed me just under 200 but was well worth it! Mike kept me updated on the progress of my device's repair & about when it would be finished. I would definitely go back to him again for future service knowing he does great work & is consistent in customer care & service! Gadget Fix in Tukwila is the place to repair & renew your electronics you enjoy using!

Dudes is a joke his shop looks like my 3 year olds room when his cousins are over I want my refund…read more Had to take my PlayStation 5 apart 3 times!!!and the second time he rushed me out the door and my ps5 was missing bolts and rattling as I walked out the door and then he had to re open it again and check his work in front of me while dropping bolts out of there holes when he was shaking my ps5 checking the noise all while using a impact gun to strip bolts out right in front of me .. all because he rushed my HDMI replacement, mind you he told me he was gonna look over everything and the traces the port connects to the first time he took my ps5 apart! got my ps5 home and the same thing was happening. I took it then for the second time he claimed my board was slightly bent and my trace was lose connecting to my hdmi port after he worked on it. Also said he was gonna give me a partial refund and never did. Extremely disappointed I drove here 3 times and left unsatisfied and feeling as if my ps5 will fall apart and robbed for my 165 dollars I do not recommend.

Shout out to Japhed. He fixed my iPhone. The store is in a very convenient location in downtown…read moreIssaquah next to Mack''s dim sum. Love this store. Thanks!

Got there ...ask ahead of time if they could help me ... totally had no help ... useless driveread more

Update - At Asurion's prompting, I made contact with Asurion's customer service department and was…read moreassigned a case manager. After they reviewed the situation, the repair was escalated to the URock team - a more advanced tech group within Asurion. The unit was repaired and returned in the promised timeline (two weeks) and has been working fine since - so very happy overall. Upgrading the rating to four stars. Would have been five if the first repair shop had instigated the escalation rather than me.

Broke my phone screen. I have used JetCity before and was…read morehappy with them but this was a bit closer. Made an online appointment but still had to give tech my data when I got there. Tech said come back at 2pm so I did but he then said come back at 2:30 so I did. Still had to wait a few more minutes. Tevh pushed insurance REALLY hard but I declined. They then dinged me 2.5% since I used CC which was $10 n that put them even moneywise with a 1 hour JetCity repair(this one was 4 hours). Oh! I was almost home n noticed S-Pen was missing so I had to drive back n got home 4+ hours from start to finish. Oh well. Hopefully I don't have to go back... FM