Customer greeting and initial contact with CSR was counterproductive; he repeatedly interrupted me,…read morequickly voiced a bunch of unrelated information and it was necessary to ask for a different CSR. This required me to wait...currently over 25 minutes, while watching the CSR stand around staring at his phone. If this person is the Manager, I suggest a review of Corporate and Customer expectations...............immediately. Update: when I asked for the Manager, guess who was identified? After asking for the District Manager, I was told that only the Manager could provide that information. Since I refused to interact with the Manager, we appear to be at an impasse. I was finally given a phone number, no name and no answer. This is a joke, but not funny at all.

Not sure why all the bad reviews - I've purchased several phones from here since they opened…read more(including another today) and they were very helpful. I don't care for the sale pitches for all their other services while I'm there - but they're salespeople so I guess that's just part of doing business. I could have ordered my new phone online and avoided going into a VW store - but like I said - they've always been very helpful so that's why I continue to go in-person to this location.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

From the start, the price sounded good and I was hopeful about the company. After 2 months of back…read moreand forth with site survey (they confirmed they could provide service to my location), they changed their tune. They refused to honor the original quote, or the quote on their rate sheet. The contract they sent me said "As Is" "When Available" service. It included taxes and setup fees (which their rate sheet said they never did). As it turns out, I wasted 2 months of my time dealing with this company, only to be presented with an insulting contract.

While Accel Net is expensive compared to Comcast they do fix problems once they really understand…read morethat there is one. They service an area that the cable companies don't. My speeds are running at or above our contract rate

This store sucks! The customer service sucks! You'll wait for a long time only to find out some of…read morethe agents are just inside taking breaks! What the heck!! AT&T do your job!

went to the store on 02/10/24 to switch from T-mobile to AT&T, Jayla quoted me $34.99/line…read more(everything is unlimited, free hotspot...) so my monthly bill would be $104.97 for 3 lines before tax. I agreed to switch to AT&T, 5 days later I received the bill $198.36 ($55.99/line). I was shocked because the price she quoted me is totally different what the actual price I have to pay for. I came back to the store to complain about the price. Jayla said she didn't know how she came up with that price ($34.99/line), and she at least tried to fix her mistake, but Brandon - the manager- acted like he knew what he was doing to MAKE IT RIGHT, but he is not smart and rude. I will never come back that store. After that I called 611 (AT&T customer care) to report what happened, they could not do much, but at least they did not lie to my face.

Went to help my friend buy a new cell phone. We worked with Ariah, he was fabulous with us old…read moreladies. He took the time to explain everything he was doing and set up the new phone and was very kind to us. After a few days my friend needed some help so we went back and again fortunately for us got Ariah again once again he was so patient with us, fixed the problem totally and this young man is really knowledgeable and above and beyond helpful. He deserves a raise as not many people treat the elderly the way he did. He is the best and we are so thankful to work with him.

The manager of this store needs to learn how to schedule employees. The person working was with…read moretwo clients. Saturdays are busy days. Plus, the guy did not even acknowledge us. Customer service 101. No matter how busy you are, you look at customers and say 'I'll be with you in a bit'. That's all it takes. After 15 minutes, he decided to tell us that his coworker is running late. Wow. An acknowledgment. When I said something, he got very very very snotty. TRAIN YOUR PEOPLE.

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

Terrible customer service! called to learn why our bill went up 20% and was hung up on after they…read morecouldn't explain. Their response was to send me the vanilla vague email language corporate sent out which basically says nothing. We did it cause we can!! How is this not criminal to raise fees 20% for nothing in return?

I'm sick and tired of guys's service. The cable is cut and it's had a business. We're done with you…read morewhere to go for T-Mobile's Internet access They're probably more efficient than you are. You guys always make an appointment to come out there and you never show up I'm done with your service. I'm going to a different Internet provider. Have a good day.

Constant outages, poor customer service, and high prices compared to other options. Be prepared for…read moreall of these if dealing with Xfinity.

This company has become one of the worst. I will never use this service again. They care nothing…read morefor how they treat a customer. The only v thing this company does is collect money. There are plenty not other Service providers out there. Don't settle for garbage that Comcast or Xfinity whatever they call themselves. To the rep who just basically lied and treated me crappy. I paid my last bill with your craven company. I hope you go out of business!

The techs were professional and honest. I needed someone to verify mounting job, and they did so…read morequickly.

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.