My Wife and I were there to move her line onto my account and upgrade both of our phones. We were…read moreadvised there would be a fee to swap line and it would be $10. I asked if they would waive the fee since I was literally about to buy new phones. The rep said it would be up to his manager. His manager came over and said no because it would be literally taking money out of his paycheck. Direct quote. Whatever, fine, you can't do it. We moved on. My wife had a prepaid account and we understand there was some difficulty moving it. It was taking some time with the customer service rep over the phone and honestly we were getting frustrated because they weren't being very helpful. It kept diverting her back to the app when they'd send links but they wanted her to go online instead of using the app. Because it was taking some time, I asked the sales rep if the manager could help me while he was helping my wife to save on time. He said "sure,just use the t-life app and it will do everything for you." At this point I was also getting frustrated. I'm about to pay over $2k for new phones just to be told to use the app. That's the best customer service that could be offered. So I said, well if I'm just going to use the app, why'd I come into the store? The rep then got mad and said "What's your problem?" I said my problem is, I'm literally trying to give you money and you're making it harder rather than easier. He said something to the effect of "well you don't have to have a fucking attitude about it" It escalated from there between us yelling at each other and me demanding his manager. The manager came out and his form of de-escalation was to yell "EVERYONE IN THE STORE SHUT THE FUCK UP" which, to be fair, did work... but probably not the best way to handle things. The employee came around the desk and got in my face and was being aggressive and threatening me, wanting to fight. The manager pulled him away and then he got in my wife's face and called her a bitch. The manager had to physically push him into the back room. The manager then said it would best if we just got the fuck out and don't come back. As we were walking to our car, the sales rep came running back out to try and fight us again, threatening us again. He eventually left as did we. I cannot tell you how rattled we felt, being talked to and treated this way. I never imagined upgrading our phones would be an actual dangerous situation. We have been T-Mobile customers for years and have never been shown such disrespect or aggression.

There is a man who works there who wasn't wearing a name tag the day I went in…read more He stinks. Needs a class in hygiene or breath etiquette. I wouldn't normally care about this but he was rude, condescending and generally unhappy. His vibe was straight up misery. The women in the store were great. Super friendly and helpful.

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

Highly recommend chill guy did a an excellent job screen looks brand new and excellent customer…read moreservice

tMobile has been our go to cellular phone service for about 27 years. I got my first T-Mobile phone…read morein 1995 and haven't looked back since. TMobile's been fantastic in service and quick response to problems. I highly recommend it we moved from Honolulu Hawaii to Bonney Lake, Washington, and took our phones with us seamlessly. No complaints only praise.

Went in to turn in my trade-in phone. Simple. Straightforward. Checked in. 4 people in front of me…read more I wait about 5 min and someone else comes in, tells them her issue,and she gets seen right away. I wait 45 more min. Nothing. Everyone is getting helped, getting checked in on, getting updated on their issues. Me, nothing. I ended up getting on T-Mobile's AI assistant and was helped right away. Never going back in to the store. What a waste of time.

A single star location, a shame really, because the person helping was very nice & I got taken care…read moreof right away. Don't let that fool you! Avoid excess fees and additions that aren't asked for being charged! Review all charges before working with them and before paying for services you don't want. I found this location to be a sneaky little store that added a REDUX plan for my new upgraded phone WITHOUT agreement from me prior to the transaction taking place and final payment, REDUX costs $29.99. Although they got my old phone transferred to the new one within an hour and half, that also cost $39.99 which was not discussed prior to the completion, interesting right? There are about 10% of taxes included on both of those two transactions that had me out-of-pocket over $200 just based on those two "purchased" items. I was told my receipt would be emailed, but it was only my user agreements and payment plan for the new phone. I had to call the helpline in order to get my itemized receipt emailed to me, and upon review I found that REDUX was automatically included. Do better.

Ordered online, order may take up to two hours. No worries. Several hours later I walk in to the…read moreempty store. Associate sitting at a table watching videos on a tablet. "Yeah it's not ready yet".... I don't doubt that. It's cool. I'll just cancel and buy elsewhere.

Fernando , Just want to say thank you very much for helping…read moreus out . We were charged for an account that was closed since December of 2025 . Which was then going to be sent to collections. His customer service and attention to detail was something you don't find to much anymore. Solution got resolved and completely taken care of after three previous attempts to resolve the situation. Thank you again Fernando

Great service at this store. Even though they couldn't always help me service was fast and the…read moreworkers were congenial. Ben went out of his way to provide excellent service so I must mention that. The parking lot is scary so know that. Otherwise you can't go wrong going to this location.

1pm on a saturday on the biggest shopping day of the year potentially and this store sits closed…read more absolutely disgusting.

I literally drove out of my way to go to this location because it had good reviews. Five hours…read morelater, on a Saturday night, my $1300 phone has zero apps working. Won't connect to iCloud. I've followed every single direction and troubleshooting aspect the AT&T people have asked me to do. They have completely given up on helping me because it's difficult. They don't want to provide me any other resources. And apparently wasting numerous hours of my day is completely and utterly acceptable. Not to mention, the other unprofessionalism, the store associates had. Now apparently not only do I need to waste more hours, figuring out how to get this fixed, based upon their mistakes.... that they assured were not mistakes, but I have to walk around with two phones, no way to use either device out of my house. And waste numerous hours of my life without any compensation whatsoever.

Worst service I've had in many years. They replaced a screen on my phone but in less than a month…read morethe new screen started flickering and eventually died. I called this place and was told another screen was available. When I came, they said the screen they had was reserved for something else, blamed "a new guy" and told me to wait 3-5 days for the screen to arrive. A week later they told me the screen was in transit and to wait more. Another week later, they still don't have it and don't give any ETA. Their staff has been very condescending and rude. I don't usually write bad reviews, but this place is as bad as it gets.

Eeeek. I didn't check the reviews for this spot before bringing my son's Nintendo Switch Lite in,…read moreso I'm glad I didn't has as bad of an experience as others in the past. :( My six year old dropped his Switch Lite from playing with it in an area he shouldn't have been. Parents, I know y'all feel me. We've all been there. He cracked the LCD screen on the inside and it was all sorts of glitched and nearly impossible to play, and of course, our warranty didn't cover a drop situation. uBreakiFix is really the only place in the area I knew of that did repairs like this so I gave them a call and they were incredibly helpful over the phone. I set up an appointment online, brought the device in for a consult, and they let me know they'd order the part and it would be ready in about 4-5 days. Perfect! The 4th day hit and I gave them a call and they said they anticipated the part being in that day and then it would be a couple of hours to fix. Great. The 5th day rolled around with no call so I called again, and they said the part just arrived but it would "be a little while because it was a delicate fix and they didn't want to rush it." Another day passed... and another day... And finally around 4pm on the following day they let me know it was ready. They would be closed the following day after that so we had to wait another couple of days to pick it up. They also let me know on the phone that some sort of screw "basically disintegrated" during repair and that is was a "common problem" but it left a little gap on the side of my son's Switch. It doesn't affect the way the device works, but I just think if that's so common of a problem, why don't they have replacement screws to make up for that issue? Overall, my son's Switch is working perfectly now with a beautiful screen so he is happy and thankfully, not asking me every single day if it is done yet. Additionally, all of the employees we encountered over the phone or in person were really pleasant to deal with - I just think the communication should be a little bit more thorough if there are days on days of delays.

Xavier was fantastic in every way. We couldn't resolve the issue we came in for (because it was a…read moreholiday and we were already in Hail Mary mode), but he gave us great info to save a bunch of money anyway. Will 100% return.

Deric was great! Had a weird issue pop up on my phone and he worked diligently until it was…read moreresolved. Great customer service. Much appreciated. Definitely recommend