Just left there actually laughing at the incompetence. We wanted to buy a new phone and the…read moreemployee who kept yawning the whole time and saying hmmm I don't know was absolutely redick. Also sorry but dude as a rep of this store the care put into appearance and hygiene is zero. Even my teen said she was about to lose her marbles in disbelief. Off to the Apple Store we go.

My daughter and I visited T-Mobile yesterday to get a new iPad for her upcoming classes. Logan was…read moreextremely helpful, knowledgeable, and super honest. He answered all of our questions, addressed our concerns, and made the experience easy and stress-free. We both walked out feeling like we had received excellent customer service and truly appreciated the time and attention he gave us. Thank you, Logan, for your outstanding customer service and for making this such a positive experience!

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

I went in to have my laptop repaired. The hinge on one side had broken. The guy actually broke the…read moreother side and then handed it to me and said he couldn't fix it.

I've had to have work done on two phones and the service was excellent, timely, and the price was…read morefair. I will not be going anywhere else!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

I work in phone repair. I have had multiple clients come from this place with problems after having…read moretheir phones repaired here. Something is very strange about this place and I have a hard time trusting them. No paperwork to confirm what is/isn't working before the repair, so if they damage your phone there is no guarantee that they will fix it. No paperwork with any information about a warranty. Very suspicious that they don't provide any documentation of the phones functionality before/after repairs and no documentation concerning a warranty. Very concerning business practice when you're working with expensive and highly personal devices.

I didn't use their services because they were unable to show up to their store to open. I arrived…read moreat 10am (when it says online they open) and after half hour of waiting I borrowed someones phone to call and they person said they would open at 11am. After waiting until 11:30 still no one showed up. Finally he picked up his phone after calling about 5 separate times (borrowing a phone every time to call). He told me he was just leaving and he would get in by 12pm. There is another kiosk right down the mall I didn't know about until I passed them. They fixed my phone in 15 minutes. Please do yourself a favor and find another business that respects your time.

I had Verizon for Years and then like a stupid person, I switched to AT&T cause I was tired of my…read morebill going up and up ... anyways long story short ... I'm back at Verizon (what dos this say?) Don't DO IT!! AT&T did some crazy stuff and messed up all my lines .... They didn't document what they did correctly and basically made it HELL. We had COLE from Verizon fix everything! Omg....He had to fix so much of our account and guess what.... We learned our lesson.... Never leave Verizon to save a few bucks cause it ain't worth it!!! Thank you Cole for all your help!! If you ever have a problem ... Cole is your Man!! He is the true meaning of customer service here! He went above and beyond to help us and made sure we are taken care of!

This team is always super helpful, knowledgeable, and gives good counsel. I have been here 4 times…read morein the last year for upgrades and service changes. Highly recommend them.

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.