All of the representatives at the Milton location are the definition of having great customer…read moreservice. Today, Isabella is the reason I felt the need to write a review. Back Story: I ordered a phone online to be shipped to my house. The phone was to be delivered by UPS. I found out that it needed to have a signature to be delivered. I work during the week and after missing the first two deliveries, I knew that I was likely going to miss the third. On the second day, I tried calling UPS and asked to have the delivery shipped to the customer center so I could come pick it up at a time that worked for me. They informed me that neither they, nor I, could make ANY changes and that it HAD to be made by the shipping department at T-Mobile. I called T-Mobile customer service and was told by the rep that there was no shipping department and that it was impossible to speak to anyone that would be involved with shipping my phone. This is where the T-Mobile store in Milton enters and completely rectifies this stressful situation. I went into the store after getting nowhere on the phone with either company, and Isabella was a breath of fresh air. She listened to my situation and promptly called customer service, who stated they DID in fact have a shipping department with someone who could help solve my problem. Ultimately, she worked out to have my phone delivered to the UPS care center to be picked up after the third attempt to deliver. On day three, after the failed delivery I went to UPS, now my package is lost completely and they can't find it anywhere. There was nothing they could do at this point. I went back to T-Mobile in Milton, and thankfully Isabella was there. She again, didn't hesitate to work on a solution, and was successful in working the situation out. In addition to not ever having a phone shipped to me again, I will never waste my time calling the customer service line, that's for sure. Every member of the team deserves a thank you for being awesome, especially Isabella!

These guys suck they're not even a real T-Mobile store. The Asian manager is rude and so is the big…read more behind the counter. They do anything except for sell you things you go to Federal Way if you want help.

I've never caught someone trying to swindle me before…read more... Mistakenly deleted an important file. Now, just see a prompt to install the newest version of MacOS. Goes through the installation process just to reroute back to the same screen. Dont want to have to do a factory reset if I didn't have to. Finds Fast and Fair Was quoted $50. Of course, I'm aware the price could vary. Got to the shop. Am told cannot save. Will need to complete a factory reset to previous version of MacOS that will take... a FEW DAYS. Hmm, that doesn't seem very fast but okay... Now, at this point I figure I could probably find out the command keys for that on my own but I ask how much the reset will cost anyway. And to my astonishment, I am told this would cost me $160! That doesn't seem very fair, Fast and Fair! Look man, I get were in a stressful time; CardiB is making CoronaVirus TikToks, People are hoarding toilet paper, life as we know it might be over but that doesn't make it okay to rob me! Tf is wrong with people?! Went home: Youtube: Command Keys to factory reset MacBook. Youtube: SHIFT-OPTION-COMMAND-R Problem solved in 5 minutes. Not cool Fast and Unfair Repair Update Reply for the Business and the Public: As a business an apology would have been a much more professional route to take rather than the condescending one you chose. A problem that took 4 keys to solve could have been done right there when I brought it to you. The store was empty. It was just you and I. Yes, I understand you may still have orders to fill so, the $50 fee I was quoted seemed more than fair but $160 for a simple command key reset is unfair business practices. If I didn't know any better... say an elderly person illiterate to computer problems you could make easy money off and that is not fair. It is not okay at all! You are absolutely correct. I got out of there immediately after realizing my mistake choosing your shop but for future customers I'm glad I did.

My phone crashed and I just needed to retrieve my data, got a quote from multiple repair shops and…read moreall of them told me that they cannot do anything. Tried this Fast and Fair and I was surprised when I got an email that they were able to retrieve some of the data I needed. I was expecting a lost cause but they are really good at what they do and very helpful in making sure the customers get an excellent service. I am thankful to the Manager for being accommodating especially during this hard economic times that we live in. I highly recommend this business

I appreciate your service thank you, I been in service since 10 years never have any problemread more

I'm writing this review for my guy Quang! He was very helpful and thorough. I struggle at carrier…read morestores because the contracts and products are so confusing but Quang was thorough and accurate. Our visit was quick and enjoyable because of him.

They're an amazing workers, they were so welcoming, and answered every question I had.read more

will low ball you and offer the lowest they can for your phone when you can sell it for way higher…read moreprice which they do! stay away from them sell your phone private or backmarket

Sorry for giving TMOBILE a bad review, but ever since swapping our internet/phone service to…read moreTMOBILE, we've had nothing but problems and empty promises. We spoke with Nancy via telephone who set up our transition and promised us $300 with gift cards for changing providers. She said it would take a few weeks to receive the cards. That was 8-months ago. No gift cards. We set-up the original equipment (modem/router) and it was one problem after another. Phone call to service department began. As instructed, we moved the device from one room to another with no luck. The spinning wheel on our TV was constant. Excuses began piling up. The tower is down, the weather, work is being done on the equipment, etc. Finally, a tech suggested we get something called a 'mesh' that enhances reception. Within a few days, a mesh unit was received via mail. The device was set up, poor reception continues. More calls to customer service. Last week a technician said TMOBILE has a new more powerful modem. He supposedly put in a work order, so we dismantle our current system and take it to our closest TMOBILE store and exchange the old for the new. At the store the rep there tells us they don't give out new equipment. More & more frustration. Return home, called customer service again then were told they would mail the new unit to us. It arrived a few days later. End results, the spinning circle continues, not as bad as before, but still present every so often. We DO NOT recommend TMOBILE at all.

Remington provided horrible service and had a condescending attitude when he couldn't find the…read moreprotection 360 on my bill. I showed him my bill where it said the add-on. Then Remington proceeded to feel the need to tell me that he's giving it to me for free and that anywhere else I'll have a hard time. On top of everything else, I was not given the same privacy protection screen protector like I had before, while the reps tried to gaslight me and tell me that I didn't have one, and at the end say they didn't have one in store anyways. Worst customer service ever. Horrible attitude from the girl as well with the big eyelashes and makeup who also tried to gaslight a customer.

came in to pay phone bill since app was down and declining my card. Dangqua helped me out and got…read moreme out the doors in less than a minute

I am extremely disappointed with my experiences at the Verizon Wireless store on 320th in Federal…read moreWay, particularly with Francisco, aka Frankie. I first encountered Frankie about two years ago regarding an iPhone. I had an application number that I specifically asked him to check, but instead of addressing my request, he disregarded it and proceeded to open a new application. I found his attitude and the way he interacted with me rude, dismissive, and unprofessional. My experience with him was bad enough that I made a complaint to Verizon corporate about his customer service and the way I was treated. I later encountered him again at this location and was surprised that he was still there. Unfortunately, my experience with him was no better the second time. I have also had issues with what I was told during the sales process at this store. I was told that my activation fees would be waived, but that did not happen. Instead, I spent approximately four months making repeated calls to Verizon customer service trying to get the issue resolved. During those conversations, a Verizon customer service representative told me that, unfortunately, some sales representatives have resorted to making promises like this to secure commissions. That is what I was told by customer service, and after what I experienced, I would strongly recommend that customers be careful about verbal promises made during a sale. I was also told by customer service that when Verizon actually waives something, the adjustment can be seen in the system in real time and you should not have to wait for some future bill for it to be corrected. Based on my experience, if someone at this location tells you that a fee is being waived but you cannot see the adjustment, verify it with Verizon before you leave and get it in writing. After having more than one negative experience with the same employee, previously reporting my concerns to corporate, and then having to spend months resolving a billing issue involving something I was told would be waived, I am extremely disappointed with this location. Customers should be able to walk into a Verizon store, receive accurate information, and have their requests addressed without being disregarded or treated disrespectfully. Based on my experiences, I would be very cautious doing business at this location and would not recommend being serviced by Frankie.

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

No 64gb iPad Airs in stock Nov1…read more No 128gb iPad airs available at all even to order. Disappointing to say the least.

I did trade in my iPhone in this store, months later I figured out that they didn't give me the…read morecredit cause " I didn't deleted the iPhone from find my " cause I did cause of course I removed the iCloud from my old phone, and all they offer me was 10 dollars credit for the next 6 months

Antonio and AJ were incredible!…read more I was honestly apprehensive about leaving Verizon, as I've been with them since I got my very first cell phone. Switching carriers was a big decision for me. However, after the exceptional experience I had at this T-Mobile store, I can confidently say I will be a T-Mobile customer for life. Antonio was extremely responsive in addressing all of my needs, and there were quite a few! His calm demeanor, patience, and consistently positive attitude were truly refreshing. He took the time to listen carefully while simultaneously managing several situations, including assisting impatient and, at times, rude customers, all without ever losing his professionalism or kindness. AJ was equally outstanding. He quickly got all of the technology set up and patiently walked me through everything, making the entire process easy and stress-free. If possible, I genuinely believe both of these employees deserve a significant raise. They provided exceptional customer service and are tremendous assets to your team. Employees like Antonio and AJ are the reason customers not only switch to T-Mobile but remain loyal for years to come.

We've been T-Mobile customers now for six (6) months. We initiated our service via a call & spoke…read morewith Nancy. She promised us $300 in gift cards for signing up on line, and that our reward would take about 8-weeks to get to us. What a lie! We're now going on 24-months of service and still no gift cards. Initially, for the first month of service we were unable to get good reception for WiFi (internet) and we were getting the dreaded spinning circle on our electronic devises (TV, iPads & cellphones) and reception was extremely bad. Then we were told to pick up something called a Mesh unit that was to be connected to the modem which would help with reception. We made about six (6) calls to customer service for help getting the Mesh unit pointing in the best position to receive signals, and every rep had a different explanation or excuse as to why reception was so poor: Cell tower down, obstacles blocking signals, etc. For the past couple of past couple of weeks now (October) we finally get service without the spinning circle . Another issue we have is cellphone service which is supposed to be 5G. More often we're lucky to get 2-3 reception bars and usually on 4G or less. Another failure of T-Mobile. We wonder how many other customers have gone through the same issues, and be promised cash cards as gifts for joining T-Mobile, whose claim is to be the best provider of service. Are those setting up service on line pocketing the gift cards? We're still waiting.....

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.