Dexter helped me activate my new iphone. As we were chatting, I told him that my Verizon account…read moregot hacked. Not only was he super knowledgeable and quick about setting up my phone (purchased at Apple), he also advised that I go to a corporate Verizon to ask about getting reimbursed for the fraudulent activity on my account. For 9 months, I've been spending many hours on the phone, online and in-person to try to get reimbursed and cancel the loan. Dexter, if you're reading this, yesterday I was successful! And an extra TY for showing me two discounts that I haven't taken advantage of as a customer of *19* years ($20 savings/month). You're the best, and I hope your manager appreciates you and and gives you a bonus for how you show up and rep for Verizon!

Where does customer service start? Right when you walk in this store. All of the employees greet…read moreeverybody as they walk in and acknowledge their presence. I simply went in with a tech question and was greeted by Stephen. He took the time to listen to what I had to ask, and then took no time and explaining how easy it was for me to do what I needed to do with my phone. He made it very easy to understand how to do it. Not everybody is tech savvy, and the fact that he took the time to simply put it in easy terminology for me to understand was very nice. He then asked me if I would consider possibly upgrading my phone being it was older.... and I told him I never thought about it much, but it would be nice to see what my options were. He looked over my current plan and saw what I had and then proceeded to show me a great many options. He made sure to take time explaining each option thoroughly and not overwhelming me with multiple things at once. We spent about 45 minutes or so conversing over the many options I had .... and at the end of it all he was able to offer me a better plan that cost me less than my current plan with a brand new phone and a new tablet and trade my old phone in towards them for a very good price to apply to my new phone / tablet. He never forced anything on me, but simply laid out all the options that I had available to me.... making sure I clearly understood each possibility and which one would be the best but leaving it up to me to choose the one I wanted. He is extremely smart and knows his business well and the fact that he takes the time to make sure you clearly understand everything, makes it so much easier to purchase something. I even returned back a couple weeks later to re-ask a couple questions to make sure I clearly understood and he took the time to set me down and explain it to me again. That's what's called True Customer Service! If you're looking for a new phone or a tablet Internet or maybe just some accessories I highly recommend you go see Stephen and the rest of the people who work at this store They are all so very nice and eager to help you! Thank you again for the wonderful Customer Service Stephen

Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

Firstly, absolutely amazing customer service from Matthew from TCC…read moreSecondly, Absolutely TERRIBLE customer service from Verizon (Corporate not TCC). My eSIM failed to transfer with my new iPhone and Verizon wouldn't let TCC fix the issue. Matthew helped us for 3.5 hours total over the course of 4 visits because Verizon was doing such a terrible job. Matthew navigated Verizon terrible customer service and finally got my phone activated and we wouldn't have been able to navigate the terrible Verizon phone call support without him. From being transferred to a million departments, gaslit, and literally hung up on Matthew never gave up his dedication to get my phone working.

Great customer service from Rannie; she helped me quickly and efficently upgrade my old phone and…read morerecommend high quality phones cases and screen protectors. Will definitely go back for future needs!

I went into this store today to upgrade my I -phone 11 to an I phone 16 and was helped by Lillian…read morewho confused me at first about the pricing and procedure and I was given a Customer Recommendation Sheet with the costs to make this change which I agreed to. She said I needed to come back in an hour as this time was needed to unlock my Apple account which I did. When I came back she was busy with other customers so she had this other guy take over who came up with different amounts on this already confusing contract and Lillian would not stand behind her original proposal. Several years ago, T mobile put me on the "Magenta over 55 plan" and I was told the price would never go up and three years later it did and I was told "oh sorry, situation beyond our control". This is the second time T-Mobile has lied to me and after 8 years of being a loyal customer its time to move away from them. I am very disappointed and wasted my afternoon with this store!

Christopher, the assistant manager, is a keeper. Here's the scenario: Two clueless, no tech savvy,…read moreseniors are the first to arrive this morning at this Hosmer store. Christopher greets us at the door with a big smile. I ask if he takes stupid questions. He replies, yes! I explained how I somehow managed to lose all my contacts, messages, and photos on my phone yesterday. I am freaked out to say the least. He asks me exactly what happened and what I did, he tries a few things, and he fixes my phone. Everything reappears, I no longer need to read Japanese, and I can look at all my pics. Chritopher is my new best friend. Christopher needs a raise! Great guy with tons of patience! Thanks T-Mobile!

I want my home theater experience to be top-notch, so I do a lot of research before making a major…read morepurchase. Sometimes I even go beyond my original budget, but when it's done right, it's worth it. This is my second TV purchase from Video Only in Tacoma, and that's no accident. Spending more hurts a lot less when you know you received a great deal and excellent customer service. Kyler worked with me on both purchases and made each experience smooth and enjoyable. He was patient, knowledgeable, and always willing to compare TVs and play different content. Even after I mistakenly bought the wrong size TV, Kyler went above and beyond to make the exchange easy and stress-free. That kind of service truly leaves a lasting impression. The TV itself is flawless and beautiful, and I'll definitely be asking for Kyler again on my next purchase.

The employees at this store are phenomenal!!! They are knowledgeable, honest , and make you feel so…read morecomfortable to ask any questions. They help to stay in your budget and try to give you whatever discounts they can. I value Tyler the manager sooooooo much. Do your research, look around but before you buy anything, stop here You will never be disappointed.

Jan did a great job. They were competitively priced, and quick. Very happy with them.read more

There's nobody working here this afternoon 9/5/19. There's a green sticky note saying come back in…read more30 minutes and I went back and no one was there. I went back again after 2 hrs.... still no one there. The guy was eating lunch at around 2 pm and never go back work. Can't trust this place. This is the one by the Food Court in Tacoma Mall.

Today was a Great day The customer service I received…read moretoday was absolutely Alam went above and beyond to not only help me pick out the right phone for me but he took his time explaining everything in it's entirety! I bought a new Samsung A35 5G, and I love it. The site was clean and very well lit. The shelves were fully stocked and the atmosphere was wonderful. I'm not going to lie my past experience at this store well let's just say wasn't great, but my visit today changed all of that. So if you are looking for a new phone and love receiving great smiles and great customer service MetroPCS is your store.

I was trying to return a phone to T-Mobile in Metro said they would turn it over for me and then…read morethey kept it and lied saying they would give it to T-Mobile, the store needs to be investigated, they took my phone and lied to me when I try to get a manager involved they denied me and kicked me out of the store! There are some sketches and scams going on here, the guy who stole the phone his name is Gabriel

My gaming computer I built just last year was having an infinite reboot loop and would only arrive…read moreto the windows login screen every 30-40 attempts. I brought it in here to help troubleshoot and diagnose, since it could've been the RAM, CPU, NVME SSD, or windows corrupted files. They were able to diagnose and pinpoint the causes and issues pretty quickly, and offered me several solutions to quickly be up and running with minimal downtime. I went with the 0 downtime option while I warranty claim the faulty part (NVME drive went bad but it has 4 years left on warranty). It's so good to meet fellow pc enthusiasts and I will be coming here for any future repairs or services!

Fantastic customer service from this shop! Super knowledgeable and friendly. They are definitely my…read morenew go to