came in to pay phone bill since app was down and declining my card. Dangqua helped me out and got me out the doors in less than a minute

I am extremely disappointed with my experiences at the Verizon Wireless store on 320th in Federal Way, particularly with Francisco, aka Frankie. I first encountered Frankie about two years ago regarding an iPhone. I had an application number that I specifically asked him to check, but instead of addressing my request, he disregarded it and proceeded to open a new application. I found his attitude and the way he interacted with me rude, dismissive, and unprofessional. My experience with him was bad enough that I made a complaint to Verizon corporate about his customer service and the way I was treated. I later encountered him again at this location and was surprised that he was still there. Unfortunately, my experience with him was no better the second time. I have also had issues with what I was told during the sales process at this store. I was told that my activation fees would be waived, but that did not happen. Instead, I spent approximately four months making repeated calls to Verizon customer service trying to get the issue resolved. During those conversations, a Verizon customer service representative told me that, unfortunately, some sales representatives have resorted to making promises like this to secure commissions. That is what I was told by customer service, and after what I experienced, I would strongly recommend that customers be careful about verbal promises made during a sale. I was also told by customer service that when Verizon actually waives something, the adjustment can be seen in the system in real time and you should not have to wait for some future bill for it to be corrected. Based on my experience, if someone at this location tells you that a fee is being waived but you cannot see the adjustment, verify it with Verizon before you leave and get it in writing. After having more than one negative experience with the same employee, previously reporting my concerns to corporate, and then having to spend months resolving a billing issue involving something I was told would be waived, I am extremely disappointed with this location. Customers should be able to walk into a Verizon store, receive accurate information, and have their requests addressed without being disregarded or treated disrespectfully. Based on my experiences, I would be very cautious doing business at this location and would not recommend being serviced by Frankie. read more

First timer to this retail store on Monday, March 30, 2026. Initially after signing in and waiting for 20 minutes, we were skipped over in line when nobody called our name! The first representative didn't acknowledge us when we were sitting inside the store and put us back on the waiting list after we told him we didn't hear our name being called at all. Then after a few minutes, a different Customer Service Rep, named Edward, assisted us. He clearly explained all of the details needed to make a purchase and also the changes for our current Data Plan. In addition to that, clarified the changes for the monthly charges if we were to upgrade to a new phone and also use the promotion to trade in the old phone for a new line, but be able to keep the phone for a discounted monthly fee. Edward and Thet both assisted our shopping experience at the Verizon store in Federal Way, VA. They made it a pleasant experience to communicate with us and outline all of the information needed to make a new Smartphone purchase inside the store. They were knowledgeable and helped us with the best options in order to make our choices easier to upgrade. With their excellent customer service, it made us feel more comfortable and feel at ease reviewing the details of the purchase. We really appreciated their help and all of the clarification that were provided during our recent visit. Made us happy getting the new Samsung Galaxy S26 Ultra - Black 512 GB. Thank you! read more

Verizon - Mobile Phones Near Me - Federal Way, Washington

Waste of time going to this location. Needed to transfer a line. They will just refer you to call customer service for help. Had both account people there is the store and it was a real pain to do it on the phone. Customer service said they could do it in store...but guess they just didn't want to take the time. Why does Verizon even have stores if they won't help customers? read more

Called the store to inquire about a return and the gentlemen I spoke to working 5/6/2026 was rude, abrupt, and condescending. Verizon needs to do better in their hiring. read more

I've been a Verizon customer for years and I barely ever go into their actual stores but when I do, this is the one I go to. Recently with the new IOS updates, my iPhone kept sending messages about my SIM card not working. After a day of frustration, I went into the store to seek some help. The person who helped me was kind, helpful and very speedy. I was in and about less than 30 mins and he got the bug fixed. read more

Do not purchase from here! They work on commission and will lie to sell you something you do not need. Xavier the manager lied right to my face after he sold me a new iPhone. He told me he was unable to activate a new phone for me. I had to call Verizon and file a formal complaint for his failure to help me activate my phone that I had just purchased at there store. They lie to make money off you! read more

Stopped by Verizon when my new phone from apple wasn't working right. It took a little trouble shooting, and Clay was so helpful and patient! Very low stress and comfortable interaction. Highly recommend! read more

Josh Yí was great.. A tremendous help. If you go to this branch, ask for him. Very informative and respectful. Great work Josh. read more

I was traveling from PA and had a complete iPad "deep sleep". The staff member helped me swiftly. The staff were friendly, courteous and supportive. read more

Not honest and only trying to make commission. Stole 79.99 from me. I have nothing to show for it. Currently working with supervisor at call center to get it back. DO NOT GO HERE read more

David was so helpful, answered all our questions and got us everything we needed! Great customer service! We will definitely be back!! Thank you! read more

Worst verizon store ever the employees act so stupid and dont help at ALL frankie this is target towards you because you said you ordered an iphone 15 for my mother in october and we waited and waited and when we went to this store to pick it up and then turns out he never did lmao! And the white guy with loop piercings on the bottom of his ear yeah he totally messed up my apple watch read more

My wife and I went in to switch our lines from AT&T to Verizon, not realizing how much trouble that AT&T was going to give us because of account transfer. The representative who helped us...Quoan (I realize I mispelled your name my friend, I apologize), was beyond patient whilst AT&T gave us a hard time, plus he helped us with all the stuff we needed to make sure the transfer was successful and correct. Plus he was super patient with us as well when I had to walk over to the AT&T store to get help from them. read more

Very helpful staff they have here. They are very knowledgeable and quick with a smile. The only thing that can be tricky here are the wait times to deal with the aforementioned staff. I've been in twice, one time waited almost 30 minutes, and the next was able to be helped right away. As with anything, try to time your arrival for an off peak time, say like 10am on a Tuesday, for the fastest service. read more

Wonderful experience! LaMarsha helped my husband find a new phone and she made the process so easy and she was very knowledgeable on all the questions we had! She found him the perfect phone and ensured we got the best deals available! We will definitely be back to this location and hope LaMarsha is there to help us again! read more

So far, this is the best Verizon store I've been to. They really take care of their customers and want people to be happy when they leave. I've been to other Verizon stores where they make you wait in line forever , they don't care if you have other things to do that day, etc. but that's not the case with this store. My boyfriend and I went in there yesterday after already purchasing new iPhones recently. We came to this Verizon store to look at AirPods and Apple Watches because we were shopping in the area. They closed at 7, but they still put our name on the list and helped us even after they closed. If you ever are in the area, go to this Verizon store and ask for Quang. He is so amazing and helpful, and VERY clear about explaining things. Best experience I've had at a phone store. read more

We get there 45 minutes before closing and we were turned away after driving 50 minutes to get there. Then asked us to come back tomorrow. Terrible customer service. read more

Glad to have gone to this location!! Amazing amazing staff! MICHAEL and CARLTON went over and beyond on helping us figure out the monthly cost on our new lines. They were both very informative and explained everything from monthly bills to discounts to accessory bundles and etc. They made sure all our questions were answered and that we understood how the billing cycle works. They made sure we get the best deal. All staff in this location seem to know what good customer service means. Right when you open the door, you get greeted and everyone has a smile on their face. Very welcoming! Sets you in a good mood. Store is spacious and clean. Also, fully staffed. I believe that this store has a different management now. After reading all the negative reviews, I honestly think that there has been a big improvement. Look for Michael (manager) & Carlton, the 2 main assets of this store in my very honest opinion. read more

Sent my daughter for a simple service issue requiring a new SIM card. The branch was understaffed and unfortunately the only person was not capable of politely handling the customers in the store. He refused to help or give service and sent her away even though they were open for another 1.5 hours. Nit the usual service we get from Verizon. Spend a lot of money for the last 20 years with them... disappointing experience. read more

Sales people are only there to sell never say everything about products when selling them had a watch on an account for two months paying for it monthly only for them to find out that your not aloud to have it on an account monthly with out an additional 10$ cellular service. So was given the option to add the 10$ or pay out the watch because they waited passed the 30 days of eligibility to return the watch. Would not recommend this Verizon only there to get a sell. read more

When I walked in and went up to the counter an employee on the sales floor told us she could help us. Two minutes later when she was done with someone else she took our information and said a sales associate would be with us. Meanwhile 3 other employees did nothing. Literally stood around and did nothing. We were just picking up a phone we ordered online, I can't imagine its that complicated. It appeared to me that the army of idle Verizon employees are there to answer questions and only one person can work the computer. I'm glad I'm here to keep my girlfriend company and my T-Mobile store doesn't treat me like this. As I stand here writing this I have waited 20 minutes. I'll give them 2 stars for a clean store and working display phones. After waiting 25 minutes they told her she wasn't account manager and couldn't pick up the phone. Good thing they made us wait so long for that read more

This is one of the better Verizon's - they seem to try and get to you as fast as possible and most of the time - they are patient and answer questions. We learned to try and go - off hours - since we have waited over 45 minutes during a busy Sunday afternoon. I have also found if you get a IPhone - you are better going to the IPhone store since Verizon really doesn't care about their products they handle any more. I had the IPhone and went back 4 times saying it is not as loud as others but they "checked it" and said it was OK. Finally - We went to the IPhone store - they looked at it and said one of the speakers is not hooked up - factory default - unfortunately we had it too long and they could not do anything. Thank you Verizon. read more

I went in there ready to buy a replacement phone, already knowing what I was going to TRY and purchase. The greeter took my name and said there's four people in front of me and I have to wait. Fifteen minutes later my name did not move up this list. I don't understand why I have to wait behind people signing up for new service. Just sitting there with no phone to pass the time, the greeter just stood there without the ability to do anything else. Terrible customer service. read more

Let's just say we go to this store so we are consistent. They have new people all the time who aren't consistent so it's hard for them to keep up with their own lies. When you call them out on it they decide to talk over you and be dismissive. I'm sure they have huge turnover because of their structure so I blame this on Verizon but I must say I will do all warranty, new phone and line upgrade work over the phone in the future as this store is about meeting their goals and upselling you! Beware! read more

The wait wasn't long I'll give them that. I went there for technical support and they didn't even attempt to help. They did however try to get me to buy a new phone and a tablet, very frustrating. They told me about an app that has technical support , that was their attempt to solve my problem. read more

I was impressed with the service at this store, particularly with Carlton, the sales representative I worked with this morning. This store is worth going out of your way to. Carlton was great to work with. read more

They have no idea how to communicate with customers. HORRIBLE. All I needed was to activate a phone. It looked like the girl (who was trying to activate it) was inexperienced. I was fine with that and patiently waited. But another employee (who was actually helping another customer) had jumped in (without anybody asking him for any help). He talked with me like I owed him something. His tone was like "dude, you donnow what yon wanna do... get out of here... don't wast our time". Which I did. Does Verizon train his employees any Customer Service skills? Will never come here again! read more

Verizon is the worst company you can ever deal with and their customer service is a trash. Bunch of scammers and that obviously reflects the poor management and leadership! I hope this company goes bankrupt! read more

When they said "there's one person in front of you" I thought "great this shouldn't take that long." ... 30 min later ... still waiting. Employees here need to work on turnover and not chit chatting with people they're helping for half an hour when people are waiting. Felt like I was at the DMV...STAY AWAY read more

Verizon - Mobile Phones Near Me - Federal Way, Washington

Complete waste of time, just call customer service bexuase that's all they can do for you here. I would never recommend Verizon stores for anything other then getting a new product. Otherwise you're not worth the floor space. read more

Written by my Fiance: We went to the Federal Way location on Thursday, 4/24/14 because our Samsung Galaxy S3's were having a lot of problems since the Android 4.3 update in December (like thousands of other people are experiencing). Mine just got to the point I couldn't use my phone anymore. My prox sensor stopped working, the phone didn't rotate properly when taking pictures in a text message, but most of all the battery life became non-existent. Thursday morning I unplugged it with a full charge and by 10:30am it was at 9%. I plugged it back up and 15 minutes later, on the charger, it was at 3%! I troubleshooted it and did factory resets, which would fix it temporally but always end up getting worse again. I had the battery checked and it wasn't the problem. Anyway, the first rep didn't seem to care too much about addressing those issues or fixing the phones we had so we asked about upgrading using the new Edge program since I knew we weren't eligible for a regular upgrade. We knew what phones we wanted, she went and checked if they had them in stock and told us it'd be a few minutes and she'd meet us over at the far counter. 10 minutes later she presented 2 baskets, 1 for each of our phones with cases. Mine had a nice pink one. My fiancee's had a "blinged out" case that only Paris Hilton would rock. She tried to sell her that one. We nicely declined (because we wanted to buy the ones we wanted for half the price elsewhere, but didn't say that) and the rep said, "y'all are crazy". Now, I've been in sales for 9 years and am a sales manager (not to mention I worked 2 years in an independently owned VZW store), and if I heard one of my guys say that to a customer as their sales pitch, I would have fired them on the spot. Insulting a customer to get a sale is ridiculous! Didn't even try to tell me why I should consider one or what might happen if I don't have one, nothing! Just...I'm stupid if I don't buy it. No sales skill whatsoever! Then, my fiancee said she didn't expect to get a phone today and didn't back up her pictures, so she was going to upload them to her Google Drive and to go ahead and activate mine while she did that. The rep finished mine and the pictures still weren't done uploading. The rep went ahead and activated the other phone, stopping the upload midprocess...knowing we were doing it. There were 41 pictures and 5 videos, all of our 8 month old doing things like crawling for the first time and eating baby food for the first time. Priceless to us. There were 3 pictures and 1 video left when she cut off the phone. She was so impatient she couldn't wait literally 2 or 3 more minutes for us to get our irreplaceable pictures off her phone. It was just a customer experiencelessness experience and I will not be going back to a store to do my business again. Kaitlyn should really consider a new line of work or spending some time in some real sales training and customer training courses. I was very upset by how we were treated. Just another commission in and out and on to the next. I have people tell me every now and again they like dealing with me the best where I work and it makes my day. Kaitlyn, I would rather buy a phone from anyone else next time. If I wasn't so frustrated by my phone problems already, I would have walked out on you. read more

This is the worst and slowest Verizon store I have ever been to. The store is so under staffed. They charge enough for service but they can't seem to have enough staff. Nick is a complete passive aggressive jack ass who was argumentative and unhelpful but the store manager Mara is awesome and she was able to get my problem resolved. read more

Don't bother. By the time I go to a mobile phone store I just want someone to fix the problem. They did. I'm goi g back to AT&T.

Very disappointing. I waited one hour after being told it was going to take 30 minutes. They have a very serious lack of employees. I would highly suggest that if they want to keep the customers happy they are going to need to help people in a much quicker fashion. I will never come back to the store again. In fact it makes me not want to use Verizon anymore to be honest. read more

We went into the store to cancel our service becaue we had been treated so poorly on the phone with their 1-800 folks. Jonathan was the best, he tried everything he could to fix our one bad phone, but actually couldn't. He looked at our bill, tried to find how we could save money and wasn't pushy. I normally resist going into these stores and avoid it all cost. Now I have a store and a go-to-guy too. read more

After being with Verizon for 15 years I may reconsider my service this is the worst service I've ever had with Verizon anyone that goes into the store I really recommend that you think twice the customer service here was absolutely the worst I've ever seen I will never ever going to the store again read more

They get things done fast and thorough. Just fyi I went in there with billing issues...we all know verizon is the most expensive...but they also have the best coverage so I guess u get what u pay for (sprint...tmobile)...but the rep that helped me looked at my acct found that I was a long time customer and put me on some super saver plan or whatevrr...long story short my visit brought my bill down about 80. This store is awesome read more

HORRIBLE CUSTOMER SERVICE!!!!! Their sales associates don't understand their product so commence with skirting around the questions and when asked to answer a question without all the gibberish they proceed to get another of their "kind" as the bulldog (whom is just as clueless). The manager, standing there, not stepping in, don't even open his mouth when I address him.... WOW! Go elsewhere if you want quality service, and I'm meaning a different service provider. read more

Everyone here is awesome !! Especially Anthony , he always provides quality service and answers any questions I may have ! He is always working to find you the best deal and save you money every month! I love my new driod turbo 2 , thanks again !! read more