video only in Federal Way was wonderful. Explained how each TV worked and sound system. Our salesperson was very knowledgeable. Her name started with an I. Cannot put it in this review, She was the best Dana C read more

I worked with Ms. Culver and she was terrific. I bought my last tv thru them and they are always so helpful and Ms Culver did not dissapoint!! She explained everything about the new TVs; spent a lot of time helping me pick one out. There is never any pressure there only helpful guidance...especially for those of us who are not "techies". I highly recommend her and others there. They have the best prices...and the best selection. i compared Costco, Best Buy, Amazon etc. Plus they are able to spend time helping you choose the TV best for you. Thank you Ms. Culver :-) read more

Top notch service, knowledge, and selection. I went to BB, a big warehouse club, and here. It's clear Video Only has the A and S tier models in stock vs other places have many B and C grade models. I went to shop for OLED panels and to my surprise the models they had at video only were either higher quality than BB, or the same models were $200 less than BB. The knowledge these salespeople have is also top notch, knowing more than just the description but they had good insights on the OLED structure, nuances, and manufacturing updates each year. You don't find many folks that are this professional anymore. And I'm happy to have gotten my 2nd TV in 3 years from these folks. Jim is a top notch salesman though the other person was super awesome too. We just went with Jim since he's helped our family before. read more

Video Only - Comparing LG and Samsungs OLED - Electronics Near Me - Federal Way, Washington

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Excellent service. Excellent prices. My thoughts are - do your research, find the best prices and then come here to see what they have and not only will they surprise you with their fund of knowledge and comparisons but their prices will be the best. Super impressed. read more

First time coming here, I was looking for a cord I've been searching for a while, Customer service was great we had Alvin (I believe it was) help us with a quickness and he was very nice! Got what I needed and it worked with my lamp! read more

Very attentive and knowledgeable. If you need to know about tv technology, this is the place to go. Lots to choose from to fit your budget. Got a great trade in on my old tv. Delivering in a few days with set-up with my peripherals. Why go to big box, or discount stores? Highly recommended! read more

For years now my dad has been going exclusively to video only to get his tvs. Now when my grandfather's tv broke down I took him to the Federal Way location to browse around. The prices were much better than any other store and the tvs were definitely higher quality than what you could buy for an equivalent price in other stores. We were helped by Mason and he was truly just amazing. He walked us through all the 55" tvs in our price range and went over the different specs. We met with him 2 different days and each day he helped us narrow our decision to the Hisense. At every corner it seemed that Mason was trying to give us a fair deal and help mitigate the cost for my grandparents. He even went as far as driving the TV to our house when it couldn't quite fit in our car. Great buy, and great store! read more

Video Only - We got the bottom hisense - Electronics Near Me - Federal Way, Washington

Very friendly Price is right Many TVs are there on display to compare different products Everything worked out great with great customer service read more

Better prices and selection than Best Buy. Better brands than Costco. Easy shopping, bought a new tv in 15 minutes time. Staff were helpful and quick. Thumbs up! read more

Went shopping with my brother to find just the right soundbar for his Samsung 85 inch TV. Jim Sabol the store manager personally helped my brother by demoing all his soundbars and informing him on current best features. Your manager is very personable and has great customer skills. My brother has been a long time loyalty customer for decades and said Jim is by far the best at what he does. My brother is very happy with his purchase at a better than average sales price. As Baby Boomers, we appreciate all the special considerations you provide for us. read more

I was prepared to purchase my 75" LG TV at Best Buy. A good friend as well as my son in law, implored me to check out Video Only. My salesman Jim was super friendly and down to earth providing answers and never ever coming off as pushy. What a wonderful experience. Right off the bat the price was $200 less than at Best Buy for the TV and $164 less for the 5 year extended warranty. I got next day delivery! Truth be told I always avoided Video Only because their commercials and ads came off as scammy but nothing could be further from the truth. I'm a very very happy consumer and I highly recommend Video Only @ Federal Way, WA. read more

Very nice and helpful people, got exactly what I wanted. Even got a box to package my old tv

Good prices, Great selection. Giving three Stars because on the surface they felt a little to commission driven... I used to manage a Television retail location. So I understand the need to produce and sell for your check. HOWEVER you should still treat all customers... Even those just looking for long HDMI cables with the same attention as that of someone buying a big screen. Instead of avoiding that person (Me) like the plague.... Not very impressed by the sales team here... read more

We came back in as we were having some difficulties with how the audio operated. They pointed us towards an obscure tweak in the Comcast settings that immediately and completely cured the issue. In this day of online sales, brick-and-mortar stores aren't able to attract or retain much in the way of any real knowledge or talent. So, it's impressive to deal with people that actually know their products so well, including tweaks like this which are important to making them operate correctly. read more

Well I went to video only and I'm definitely sorry. Bought a $1500 set up a Bose 900 sound bar and a sub. 6 months later the remote goes bad now the system is useless. Been trying to get ahold of Byron, the manager, for weeks. Won't call back, won't honor a warranty, return or exchange. Better off online shopping. So much for customer service. And $1500 for that matter. read more

I purchased a new TV from the Federal Way store last night and I was really happy with how much of an education I received before deciding, Not pushy really an informed representative Mason spent his time to explain all the new technology. I came away feeling like I made a good decision and found the price that fit me. I would never shop anywhere else for electronics after last night. Thanks Video Only for choosing the right people to represent your product. read more

I have only been to this shop like three times. Yet, because of the professionalism, knowledge, politeness, recommendation, and patience by salesman Jim, I ended up buying myself a new 2021 LG Nano75 55 inch Smart TV at $599 and also gave me a good deal for my 5 year product extended tv warranty of $80. He even assisted me in putting my large Smart TV in my back of my trunk. I am so surprised that not many customers shop there and it is located next to Home Depot and one block south of Costco. This shop has numerous 4K Smart TVs and I believe one oversize 8K tv, which I believe is at around 65 inches. This shop has a small selection of 4K HDMI cords, sound bar, and TV stand/TV mounts. I would highly recommend shoppers do research before buying any new TV, which is what I did. Has 30 day return policy and just keep your receipt. This shop has TVs mostly ranging from 32 inch to 85 inch. Price range is I think $150 to around $4000. read more

Video Only - 2020 LG model. - Electronics Near Me - Federal Way, Washington

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Fast, easy transaction. Salesman was knowledgeable and not pushy. Was in and out in 15 minutes.

I have been in the market to buy a new TV for over a year now. The last TV I bought was in 2005! Yep, we were watching the same TV we bought from Video Only 13 years ago, and it was a plasma we bought from Video Only. By the way, the TV still works perfect. I just wanted something a little bigger, and updated. I did shop around, and really wanted a 65-75 inch screen. Our old one was a 50 inch. The salesman was quick to answer my questions. He actually sold me on a 65 Inch TV. I wanted the best bang for my buck, and boy did I get that. Not to mention, a 3 year warranty came with it. I also got a nice sound bar as well. I came in below my budget. The TV was easy to setup, and we were up and watching TV in less than 30 minutes (from box opening, switching the old set with the new set, programming the new set, setting up the base, to cleaning up the mess!) And let me tell ya!!! What a difference 13 years makes! Beautiful display, crisp and clean! Very happy customer!! I will be buying my next TV from Video Only. read more

Updating my review of this Video Only location. I had written off this business after an (almost) unforgivable visit last year. I was in the market for a new primary TV today and was content with ordering from Best Buy, but the dang VO jingle kept playing in my head, "You'll be sorry." So, I stopped by on the way to Best Buy. VO had what I was looking for (both TV and receiver, of which BB doesn't sell the receiver). The service was what I remembered (both early 2000s and 2010s): quick, A+, and no up-selling. In the end, I walked away saving hundreds compared to the best online prices, and a fat warranty to boot. I'd give 5 stars if not for the previous experience. read more

It doesn't compare. If you want to know about what you are buying and want the best price, you really should give this small business a chance. The employees are educated and will walk you through any troubles you have with geek knowledge. They beat prices and they educate you. read more

The store manager, Mike Marto was extremely helpful over the past couple of months of me flip flopping between tv's and finally decided on a LG OLED and a Sonos sound bar. No pressure, best prices, and a wealth of knowledge at this store. Blows Best Buy and Costco out of the water. Will be returning for future purchases without a doubt! read more

Service here was excellent. Store manager Mike was informative and helpful and we went back here even after shopping around and got a great price on two tv's. They loaded them for us and made sure we knew all about the warranty etc. would go back again ! read more

Before buying my television I did a little homework. I was looking to spend around $1000 and narrowed down my search to a Sony or a Samsung. Samsung because from what I have read it really delivers good value for your dollar, and Sony because I have been very happy with their products in the past. The main reason for my trip to Video Only was just to get a little more information about the tvs and to compare how much bigger the 40" is to the 32". Salesman comes up and asks if he could help me and I just let him know that I am looking at the Sony and Samsung and what size I should get. He shows me a 40" Toshiba 1080 that was on sale and close to the price of a 40" Samsung. I let him know that I kind of wanted to stick with a Samsung or Sony and wasn't going to buy a tv that day (last day of the sale). I swear it is like he just turned off. I wasn't going to get the Manager's Special, why give me any information on the tv's? He said if I have any questions just let him know, and walked away. I was so turned off and didn't learn anything. I ended up getting my television at Best Buy where they were not afraid to give me all the information I needed. I am not saying don't go to Video Only, just make sure you shop around or you will be sorry. Zipzap Zubidy Bop. read more

The first thing out of the salesman's mouth was, "I'm not a high-pressure salesman, so if you have any questions, just ask." We were just looking at the difference in picture quality between a Panasonic and a Samsung, but as we were leaving he really starts laying on the "we only have 2" and "you can pay for it now and pick it up later." Once we got home we decided the Samsung really had a better picture and only $50 more than the Panasonic so I called and asked if I could put down a deposit on the TV. The person who answered the phone said yes so I drove back to the store. "The deposit won't 'hold it' hold it. Why don't you just pay for it now?" I asked him if they would at least call me to let me know if they sell it out from under me and he said to assume that the TV is mine. If these aren't high pressure tactics, they must be passive-aggressive. read more

Found what I needed at a good price. Didn't have to haggle with anyone because I knew what I wanted before I came in. Store was in really rough shape cosmetically, and was almost totally empty except for the employees. read more

Today I was in the market for a new tv, as my last one I bought only five years ago died, it was an LG. Once again customer service at this location is top notch, the way it should be. I read a comment from another customer on here saying he had a bad experience and the lot was empty. I guess it was just a bad day for them as I've always experienced excellent customer service. The only down side of today was they were so busy they didn't have enough salesman on hand, so a slight delay on getting assistance. A small price to pay when shopping on cyber Monday. read more

Great experience. Very informative and helpful. Much better customer service than we had at other places we looked.

Thank you, Charlie at video only for not only educating me on the massive tv selection but selling the tv to me at a great price. There was no pressure to buy, a very simple transaction. Will return! read more

Excellent service - no hard core pressure and a willingness to consider needs of customer.

Our last LG TV was purchased at this Video Only - since we had such a good experience we went back for replacing our 9year old LG. We were greatly helped by Sales gal Jessie. She was very knowledgeable, informative, and patient-we didn't feel pressured or rushed at all. We purchased a 5 year extended warranty for $129.00 and got a great deal on our new LG TV. They beat Costco prices and great customer service -Jessie was wonderful!! read more

Do not deal with the ASIAN salesman- he is a pompous ass! Go to their Tacoma location for a better deal, and experience........ I went in several times to Federal Way to price 3D TV's, and was comparison shopping and learning about the brands. The second time I went in there, he said I should be ready to buy since I come in there and look and never buy anything. Jerk- I was doing my research (I'm not committed to anything yet). I asked him for the best deal on a package, and he gave me a quote and answered a few questions. I asked him twice more if it's the best he can do, and he said there is no one out there that can come close. Cool, so I took the information and slept on it. I ended up in Tacoma and stopped by their location and priced out the same package, and lo and behold- it was 350.00 cheaper!!!!! WHAT! Of course I bought right then and there. The next day after it was all delivered, I went back to the Federal Way store to get some speaker stands- The same ASIAN pompous ass salesman asked if I was ready to buy- I told him I already did, at the Tacoma location because they had offered me a better deal. One that I couldn't refuse. HE GOT PISSED OFF, AND TOLD ME THAT I SCREWED HIM OUT OF HIS COMMISION!!!!!!!!!! HIS SALES MANAGER WALKED PAST US AND TOLD ME THAT I SHOULD HAVE GIVEN HIM THE OPPORTUNITY, THAT HE WAS HOSED OUT OF GETTING MY MONEY!!!!!!!!! GIVE ME A BREAK!- I TOLD THE ASIAN POMPOUS ASS SALESMAN, THAT HE SCREWED HIMSELF OUT OF THE DEAL, BY SAYING IT WAS THE BEST HE CAN DO. HE ASKED WHY DIDN'T I COME BACK AND SHOW HIM THE DEAL????!!! BECAUSE I AM NOT GOING TO DRIVE BACK AND FORTH PLAYING YOUR F'N GAMES, JUST MAKE A FAIR DEAL, AND TREAT ME WITH RESPECT. HE WAS DEFINATELY NOT ENTITLED TO MY MONEY! HOW DID I SCREW HIM. HE SPENT A TOTAL OF 3 MINUTES ANSWERING A FEW QUESTIONS...DOES THIS MAKE HIM ELIGIBLE TO RECEIVE MY COMMISION? IT DOES NOT. I ALSO TOLD THE SALES MANAGER THAT HE WAS OUT OF LINE, BUTTING IN AND TELLING ME HOW I TREATED HIS SALESMAN POORLY BY PURCHASING ELSEWHERE. HOW UNPROFESSIONAL.. I asked the pompous ass asian salesman if I should have someone ELSE sell me the $34.00 speaker stands...... of course they didn't have them (or so he claimed). The moral of the story is go to Tacoma for the better deal, and deal with someone who knows how to treat you with patience and provide information. They use the same delivery service as Federal Way, so don't worry about being "out of their area". By the way, 3 of my friends who recently purchased TV's went elsewhere because of THEIR experience with the same ASIAN pompous ass salesman. Video Only would benefit by letting this guy go. read more

I had excellent service. Very friendly and knowledgeable staff give me a great deal on a package deal of TV Soundbar and stand Better Price than anywhere else in town by far read more

I bought two tv's (52 and 42 inch), 2 surround sound system's and a blu-ray player. Needless to say, I spent a lot of money here. I also opted for the home installation because I was smart enough to realize that one of my surround sound system's was way too complicated for me to setup. The delivery and setup was fine until they walked me through using main, more expensive surround sound system. They said I didn't have enough wires and I would have to install the rest of it myself (hooking up the rear speakers). It took me a few weeks until I sat down to figure out what I needed to buy when I realized I had all of the right equipment, they just didn't want to cut some wire to run it through the wall jacks/plug-ins (whatever they are called), so as to avoid running wires from the front of the room to the back. I have never setup anything like a surround sound system and lacked the expertise needed to finish the job and I wish Video Only had finished the job I paid them to do (you do pay extra for the home installation). I think next time I am shopping for electronics, I will go with Best Buy. read more

Bought a 60 in tv w free blueray.. Which was backordered (the blueray)..which was fine.. 2 weeks later still haven't gotten a call, turns out they may or may not ever get them in.. I can now either wait til maybe some come in.. Wait til maybe they get an upgrade and if I call at the right time I might get it or waste my time going into the store to get $100 back so I can go elsewhere and buy one. Ugh. I also purchased a tv stand that they didn't notice on the invoice so had to bring the next day. Love the tv.. It was the same price as amazon..but they would deliver and set up for free. Which would have been great if they had delivered everything I ordered. Good thing I had someone there to get my delivery, I would have been extremely angry to have to take two days off because they can't read invoices. My clerk was very helpful and didn't try to oversell anything. read more

Bought a TV at the Tukwila location and found a better price at best buy. Didn't even open the one from Video Only. Attempted to return it to the Federal Way Video Only location. Got jerked around for 1/2 an hour waiting for "manager approval." To return an unopened TV purchased on a credit card. Not asking for cash, not asking for anything special. Is this a franchise?! Why does it take an act of congress to return something from another store? The store associate was nice enough but the "policy" is stupid and not customer friendly. Don't think I'll be back to any video only store. I don't have time for this. read more

I've purchased in the past from this location and recently purchased from another. The one thing I can say is its like buying a car. Don't pay full price. Prices here are similar elsewhere. They will make the statement it's not the "same model" for instance with Costco. It is, just a slightly modified part number to identify Costco's from everyone else. I will still continue to compare but as a heads up the sales staff will lock onto you just like a car salesman. read more

For stars because I want able to find what I want. Great shop. Extremely helpful salesmen. Although I want able to find what I wanted, they took time to point me in the right direction. read more

This is my first review, customer service was so good couldn't help it. Mike the manager is awesome. Friendly and super informative without any pressure. Gave us great deals on soundbar and a new tv. Mike knows his shit. Highly recommend! read more

Do not buy from video only I have been taking twice by them on TV sets I have bought the first one I bought the TV did not fit inside the stand that I specifically gave the guy the dimensions of the second one I wanted a Samsung 55 inch TV and the guy sold me an LG 55 inch TV which I did not even watch didn't realize it until all the people came up and installed it read more