Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

Lakeland Hills and Puyallup River Road locations are the worst customer service I've ever…read moreexperienced. Sydney, Jack, Dave and the district Veronica K. have zero accountablity when it comes their job. Zero loyalty to their customers who pay their paychecks. they dont do there job right, I highly recommend ONLY go to the regular Corportate Verizon stores for the staff at coporate stores as they are more friendly & professional and they have more knowledgable of what they are doing. Too many times of bad experiences with both locations. Not to mention Victra's response is the exact same robotic response to everyone who has left a bad experience review. LOL.

I was told the phone I bought was free with a three year plan. I'm paying 5$ a month for it. I…read morewould get a 35$ discount for buying add ons. I didn't, had to go back to the store to get that. I would get Hulu ESPN+ Disney+ free for a year, I didn't get that. I had to have the 90$ a month plan , I didn't need that, could have gone with the 65$ plan. My WiFi would be 35$ a month, was charged 45$ I went to the corporate store and was told there was nothing they could do as this store was a dealer. Told my plan would be around 120$ a month, billed 200$. Basically lied to about everything.

Dexter helped me activate my new iphone. As we were chatting, I told him that my Verizon account…read moregot hacked. Not only was he super knowledgeable and quick about setting up my phone (purchased at Apple), he also advised that I go to a corporate Verizon to ask about getting reimbursed for the fraudulent activity on my account. For 9 months, I've been spending many hours on the phone, online and in-person to try to get reimbursed and cancel the loan. Dexter, if you're reading this, yesterday I was successful! And an extra TY for showing me two discounts that I haven't taken advantage of as a customer of *19* years ($20 savings/month). You're the best, and I hope your manager appreciates you and and gives you a bonus for how you show up and rep for Verizon!

Where does customer service start? Right when you walk in this store. All of the employees greet…read moreeverybody as they walk in and acknowledge their presence. I simply went in with a tech question and was greeted by Stephen. He took the time to listen to what I had to ask, and then took no time and explaining how easy it was for me to do what I needed to do with my phone. He made it very easy to understand how to do it. Not everybody is tech savvy, and the fact that he took the time to simply put it in easy terminology for me to understand was very nice. He then asked me if I would consider possibly upgrading my phone being it was older.... and I told him I never thought about it much, but it would be nice to see what my options were. He looked over my current plan and saw what I had and then proceeded to show me a great many options. He made sure to take time explaining each option thoroughly and not overwhelming me with multiple things at once. We spent about 45 minutes or so conversing over the many options I had .... and at the end of it all he was able to offer me a better plan that cost me less than my current plan with a brand new phone and a new tablet and trade my old phone in towards them for a very good price to apply to my new phone / tablet. He never forced anything on me, but simply laid out all the options that I had available to me.... making sure I clearly understood each possibility and which one would be the best but leaving it up to me to choose the one I wanted. He is extremely smart and knows his business well and the fact that he takes the time to make sure you clearly understand everything, makes it so much easier to purchase something. I even returned back a couple weeks later to re-ask a couple questions to make sure I clearly understood and he took the time to set me down and explain it to me again. That's what's called True Customer Service! If you're looking for a new phone or a tablet Internet or maybe just some accessories I highly recommend you go see Stephen and the rest of the people who work at this store They are all so very nice and eager to help you! Thank you again for the wonderful Customer Service Stephen

Manager - Crystal & Sales person - Noah spent an inordinate amount of time trying to get AT&T to…read morehonor a promotion that I had been approached to receive by two AT&T Sales People who were set up at the entrance to Fred Meyer in Puyallup WA that was to give me a free S25 in exchange for my "any condition" Samsung phone - it entailed me switching from T-mobile Service. Due to my schedule as a Flight Attended I ended up not connecting to complete the transfer in what was described to me by the Supervisor that Crystal was speaking with "in a timely manner" - EVEN THOUGH I WAS NOT TOLD THAT THERE WAS A CUT OFF DATE! I am VERY UNHAPPY with AT&T but was EXTREMELY IMPRESSED with both Crystal & Noah as they both tried very hard to convey to the AT&T Supervisor how the two AT&T Sales people set up at Fred Meyer did not complete my "sale' nor tell me about any offer's "expiration"... Crystal's effort was very impressive but in the end, the person she was speaking to said NO. Noah even offered to give me one of his OWN phones so that I could take advantage of a promotion (that MY phone didn't qualify for). It isn't every day (these days) that employees work so hard to help a potential customer. I'd love it if both Crystal & Noah are somehow acknowledged for their above & beyond effortson my behalf. Even though I did not go away a happy - new - AT&T customer, I will never forget Crystal & Noah 's kindness & efforts.

Always hesitate going into the AT&T locations. Usually always very busy, long wait times, and lack…read moreof service and knowledge about the variety of products.... NOT at this location. Service staff was very friendly, knowledgeable about the product we were looking for, and we were helped right at our reservation time. Sale rep "Noah" took the time to explain what we were looking for and made some excellent suggestions about how to save $ on our existing plan. IF I have to go there again..... this is the place I'd stick to.

This is going to be an excellent story so buckle up. I am a nurse practitioner, and I am supposed…read moreto be on call for my patients. I dropped my phone in the bathtub like an idiot, and it completely died. Luckily, I had ordered the new iPhone as an upgrade and it was supposed to arrive the next day. It never did so. I ordered it again through Apple after canceling the order. I show up to Apple and I was having security issues with my account did not have access to a phone and was unable to get my phone. I called ATT Four times and talked to a different person each time for up to 20 minutes. When I initially walked into the store and it was my turn to speak with somebody, they told me there wasn't much they could do help. I would likely have to wait 24 hours to bypass some type of security issue with the account and I didn't have 24 hours because number one the government is shut down. I'm not getting paid and I've already spent so much money three times getting a phone online and I'm on call. I put my head down in the store and started bawling. And then Roger came to the rescue. Roger is the manager and Roger knows what he's doing. He actually cares about you. I never thought that at 33 years old that I would have a public crash out at a cell phone store, but I did. Roger bypassed the security knew exactly what to do in a matter of 10 minutes handed me an iPhone 17 turned it on how did everything transfer transferred. Helped me pay for it. Handed me a box of tissues and a glass of water. This man probably provides cell phones to Jesus I'm almost certain He has an instant swipe card into heaven. I promise you he does. I left the store with the iPhone, while Apple because I had to go to that store twice was blaming my cell phone carrier for all the issues instead of helping me. I just had to dog on apple for a minute because they're terrible. They're getting a review too. But Roger saved the day I had a case, A screen protector that they put on in the store for me, and a water bottle. Roger was mentally and emotionally more supportive to me than my own parents have ever been in my entire lifetime. And if corporate sees this, you better give Roger the fattest raise because not only did he take care of me, but he helped me facilitate caring for our soldiers

Demariae helped me when I came in to upgrade my phone on 04/17/2024. He was very informative and…read morekind! I previously had a bad experience with the authorized retailer AT&T (in university place - don't go there!) so I was a little weary about coming in, but this location is a corporate location so you can trust these employees! Anyway, very quick process from start to finish. The longest part was updating my phone in store (dang Apple). Will be returning to upgrade my watch next. Thanks again, Demariae!

They did a great job repairing my daughter iPhone Amazing…read moreand fast service, did it no less than an hour

My iPhone 12 camera was completely destroyed, was able to get it repaired with a brand new camera…read moremodule for a more than reasonable price. Very friendly helpful at this location, will definitely be coming back and you should check it out too!

Amazing how fast it was for me to get a fully working (almost like new) battery for my Acura CL and…read morecalled 2 others before this one so. Where i was coming from at the time I so Happened to be closer to the one in Milton and also called the one downtown Tacoma or one by the TacMall I can't remember now smh but it was so frustrating that everytime I try to start my car, before work after work and when id need to run errands at the store or go get groceries and coming out to a dead ass car is not the best of times but I'd be meaning to check them out after one of my coworkers had mentioned that they even existed esp since I really got no clue when it comes to cars and mechanics & such and guess wasn't much good for me that my dad always had been the one who I'd go to if my brakes went bad "needed changing" or tires were worn out/ popped on me so guess I should've been paying more attention when he was helping with that cuz let me tell ya I dint eve know how to check the pressure of my tire let alone put air in them shut that's bad now that i think about it omggg smdh So anyways i believe his name was Kevin who had said tht he did have a battery to fix perfectly in my car for just $77 (and not $200+tax for brand new like I think Costco's was) so 77bucks out the door for me & now every time I go to my car I'm so relieved it actually just starts up like a normal car like best feeling ever lol And the main reason why I did not want to give 5stars is because when I pulled up, me & my friends had got done eating some Chinese food we had to eat for lunch & so my friend had waxed their plate of food & asked me to throw their ONE to go box in the trash can we had seen right out in front in the garage we were parked right up front of so when I asked our battery guy if that was okay ...(me being polite) he literally said no I wasn't able to throw my trash away & because I guess that so many ppl were like I guess throwing their trash out there but it was literally 1 damn to go box and so I had to bring it back n give my friend to hold onto it till we actually had got to throw when was getting gas smdh *They would probably have got the whole 5 starS if he had just abit better customer service(or whatever it's called) than that that we had got..

I had a dead battery. The technician at budget batteries (BB), cleaned it up an was able to charge…read moreit. He gave me a loaner battery to use while he charged the old one overnight. The next day he installed the old one, now revived. Cost to me $0. He could have easily sold me a new battery for around $147. Thoughtful, staff, friendly and they are there for their customers.

The Asurian representative arrived punctually and did a very thorough job setting up our Verizon…read morenetwork. He spent time with us finding the best place to put our Gateway. Carefully explained how to use our internet and tv. Put our devices on the proper WiFi setting. Great job!

Would give 0 stars. Took an old phone in for easy battery repair, which I was told took 2 hours…read more... 2 weeks later I got handed a phone that doesn't turn on and the screen is completely shot. Got the run around for the entire 2 weeks, excuses after excuses. They either closed the store early or closed it for training, even though I have talked to the lady on the phone and told her I would come in, she never bothered to call me back and tell me that they closed. When I finally got there, she was at lunch for 1 hour. I patently waited and after she handed me the phone completely broken she told me I was rude. After waiting for another hour to have her reverse whatever she did, I got inpatient and asked her for her managers number , which she would not give me. I told her I just want my phone back and she threatened me with calling the MP's and told me she would report me and my husband to the military. After 2 weeks, 4 attempts to pick up the phone and waiting for 2 1/2 hours at the store, I finally got my phone back, that is not functioning at all! She wouldn't give me her name, but after reviews I believe her name is symone. If you want your phone fixed, don't go there! They are completely incompetent. I basically brought in a perfectly fine phone with just battery issue and received a completely unusable phone, which will now cost me more to repair than buy a new one! I am currently filing a complaint with BBB as I find this absolutely unacceptable!