Jacque is amazing. Patient and knowledgeable and so willing…read moreto help. Great customer service skills!

Customer service training would be good to review at this location. I walked in and before I could…read moresay a word, from across the store, an employee tells me "just so you know, there are two customers ahead of you so it'll be a 30 to 45 minute wait." How about greeting the customer with a hello, how can we help you? I'd be happy to do that! Now let the customer know about the wait. Their way left me feeling like I didn't matter as a customer. So I might as well turn around and leave. Which I did.

Amazing staff and love to help people to there best knowledge. Always have great greeting skills!…read moreAnd I want to give a shout out to the manager that runs the store Bryanna she's the best when it comes to navigating through everything and gets people the "best for there buck!"

stopped to drop off a wifi router to be returned asked me to wait for 30 minutes then told me I…read morehave to go elsewhere.

I wasn't looking for an upgrade but customer service sold me their offer and this store was located…read morefor pickup. The manger & associates are incredible! The manager is a hands on, got involved to ensure I got the product & the associate's advice on good protection products was the cherry on the top. Since times are hard, the associate passed me some discounts giving me great prices for my purchase.

Customer service could definitely use education on services provided especially when it comes to…read moreASSURIAN COVERAGE insurance. Specifically asked for insurance as we always have on all our phones for our business account.  Nav failed to get insurance and I neglected to read over paperwork as we talked about it in detail.  About 15 days after getting new phone I lost it out of my purse while riding a motorcycle.  Went online to file claim and was denied stating I was not covered.  Went into store spoke to same employee who helped me first, and that is when we found out he failed to get insurance coverage.  Nav then told me I was able to call 611 and add it because I had the phone under the 30 day policy so I did.  Nav told me I could go online and file right away after calling in and adding Insurance BUT then I found out I had to wait 30 days before I could file a claim, which I did only to find out the insurance was STILL NOT added when I went to file claim for a second time.....went into store again, spoke to same guy, he spoke to his manager and then told me they finally got it figured out and the insurance has been added.  Waited another month and today I go to file claim and STILL NOT covered.   I am writing this in frustration yes but I have been more than patient at this point and if you should go to this store I would highly suggest making sure you check for insurance coverage if you ask for it so you don't go through this nightmare that still has yet to be resolved.

The sales people are amazing, and the delivery guys were so helpful and friendly. They delivered my…read moremom's chair and put it exactly where she wanted it. Thank you guys so much. You have my business for life.

When we went my cousin got a phone the employee kept trying to sell him things also the phone…read morecurrently won't turn on so don't recommend.

Terrible customer service . HORRIBLE!!!!! They even charge…read morefor card fee which you're already paying over 100$ I asked to pay in cash but he was just pointing telling me all my break down of repair . They also don't offer warranty . Girl bye .

I brought my daughter's phone in here because Apple told us it needed a new screen. I had called in…read moreadvance and spoke to the owner and he had told me it would be around $75. When I got there, the gentleman that helped me had a hard time understanding or explaining with broken English but we were communicating what I thought was ok. I thought we were on the same page and he understood what I was asking for but apparently, I paid $80 for him to restore the phone which I told him I had already done and now I'm out $80 plus a broken phone and he wants me to pay more to actually have done what I requested to begin with. He literally did nothing to fix it and I think if I had the owner he would have troublshooted before just charging someone and not actually fixing it. Just be weary and REALLLLLLY make sure you understand what they are saying. I thought for sure I knew what he was saying But apparently, I don't understand phone lingo. We are a part of the government shut down and I was just trying to get my daughter's phone fixed for her but really don't even have $80 to be doing that! I'm pretty devastated and downright frustrated with the money grab. I had saved the $80 to get this done and now don't have a bunch more to get done what we actually wanted!

Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

tMobile has been our go to cellular phone service for about 27 years. I got my first T-Mobile phone…read morein 1995 and haven't looked back since. TMobile's been fantastic in service and quick response to problems. I highly recommend it we moved from Honolulu Hawaii to Bonney Lake, Washington, and took our phones with us seamlessly. No complaints only praise.

Went in to turn in my trade-in phone. Simple. Straightforward. Checked in. 4 people in front of me…read more I wait about 5 min and someone else comes in, tells them her issue,and she gets seen right away. I wait 45 more min. Nothing. Everyone is getting helped, getting checked in on, getting updated on their issues. Me, nothing. I ended up getting on T-Mobile's AI assistant and was helped right away. Never going back in to the store. What a waste of time.

Went in on Wednesday at 545PM. I called earlier in the day and asked how much to repair the back of…read morean iPhone 15 Pro Max, they told me $150. When I arrived at the kiosk, the guy told me $170. I said "really?" And he said "yes, they're expensive." Told him I was quoted $150 and he said "oh okay sure no problem." Took about an hour which is exactly what he quoted. That wasn't bad, although when I called they told me 30-45 minutes. All good there, no big deal. I picked up my phone and there was a noticeable scratch on the backing. I pointed it out to him and he said "it's okay!! Next time you break it, come back and I'll help you" what?? Next time I break it? lol. I asked him if he'll go down to $140 since it's scratched and he said no. After tax I paid $165. Wouldn't be irritated with the price if it were really good quality. The MagSafe doesn't even work anymore and I can no longer use any MagSafe mounts on my phone. Good thing I'm upgrading soon, but I wish I didn't bother replacing the back. Overall -- quality isn't the best and the customer service experience was below par. I'd recommend you pay a little more to get it done right by someone who will treat you like a valued customer.

Impeccable service that is unmatched in the industry! I wish I could give them a 20 star rating,…read morethis company exceeded and went above and beyond my expectations. I had some software and hardware issues with my iPhone 15 Pro not only did my screen turn completely white. I was told by the Apple Store that my phone sustained water damage, they couldn't fix it and that I had to purchase a new phone. They were wrong. After leaving the store, I noticed the kiosk at IRepair Xpert. I decided to see if there was any chance to bring my phone back to life and I'm so glad I found them. The owner Moni, said he was able to fix my phone and would have it done within 45 minutes. What I was extremely impressed with was that he took the time to show us all of the components and tell us exactly what was wrong with my phone. During the diagnostic, we saw what was wrong and he showed us what was being fixed. The knowledge and skill that he presented was just absolutely amazing, I couldn't believe he was able to fix my phone in only 20 minutes and a huge corporation like Apple couldn't repair my phone! His team was such a pleasure to work with and their professional and care they provided was incredible. It seems like there isn't anything they can't fix, they deserve my highest recommendation! Thanks again for all your help Moni!

Staff was able to change my oil and give me a brand new leak. They said that they were working with…read moreme on this issue but they are not.

Malik was a wonderful representative of Verizon Graham, Washington! We have been customers of…read moreVerizon, in Washington State, for a couple decades now. I would say 97% of that time we have had great service, both Customer and Cellular. Malik educated us that we had lots of upgrade credit/opportunities. We upgraded our monthly plan, contracted a new phone, and texted my daughter she also could upgrade. We stopped in because we were gifted a device to use as a hot spot so we activated and added that to our plan as well. Thank you so much Malik, and Verizon. We are very happy consumers!