Jorge was such a great help today when I went into T-Mobile I was expecting a long wait and a lot…read moreof people but it was relatively slow and I was able to get helped right away!! he was able to fix my sons phone and hold a conversation at the same time. I was very happy with the help I received and how quick the process was! thank you!

walked in greeted by Alexis he knew exactly what was wrong when he saw my device and quickly…read moreresolved my problem. I was in and out in less than 2 minutes! thanks Alexis you are awesome!!

The store was empty. A female representative was immediately dismissive when I asked to upgrade to…read moreiPhone 17 Pro Max and fix slow 5G Home Internet (5G Plus plan). She claimed I could only have a slower "Lite" plan, refused router/plan upgrades, and misgendered me as "he" despite my ID and presentation. I corrected to she/her; attitude worsened. Manager Michael then asked me to leave and refused the iPhone upgrade. I received full service (faster plan, new router, iPhone upgrade) at another Verizon location soon after--proving this was not policy but poor conduct.

Today I went in at close to closing time but Lamar (Employe) welcomed me inside anyways despite the…read moretime. I asked him what I wanted and he told me about the Best plans available, supportive throughout the whole interaction and made it quick and simple. Now because of Lamar, I am able to bring home an amazing gift for my wife's birthday!

My new phone is awesome I've been with AT&T for years and have always had great service. There in…read moreperson customer service at this store is AWESOME and they will make sure your getting the best deal.

No system in place to deal with large lines. Standing around and people being helped in a seemingly…read morerandom order. No one is unfriendly, just not responsive.

great customer service. the girl that helped me was very nice and recommended a phone that i like…read moreand she helped me get all my information transferred on my new phone.

i have a BIG problem with the staff at your Lakewood store.010417 Gravelly Lake Dr)…read more so my wife went in on Feb 21st to upgrade her phone. she had a Samsun A12 and wanted to Upgrade to the A15. we fell a little short at the time and told the sales associate that we would take another phone AS LONG AS IT HAD MORE MEMORY THAN THE A12. the sales associate assured us the phone she recommends (the Samsung 04) would be the one, being that it had more memory. WE ASKED HER 3 TIMES IF IT ACTUALLY HAD MORE MEMORY AND SHE SAID YES. (we will come back to this point later.) we let them know that this is a TEMPORARY upgrade, being that in 2 weeks we will return and actually get the A15 and whatever phone she gets that day will be (the 04) would be MY upgrade. we would switch everything over and it will be fine. fast forward to yesterday (March 6th) we go in to do the upgrade to my wifes a12 to the a15. we find out the the 04 was NOT an upgrade to the a12,in fact it was a DOWNGRADE. now mind you if we would have known that on the 21st WE WOULD NOT HAVE GOTTEN IT. IT ON THE INSISTENCE OF THE SALES AGENT THAT WE GOT THE PHONE. so she basically lied to get the sale. so while in store i personally call customer service and let them know what was going on, because at this point i wanted a refund. i will NOT be stuck with a downgraded phone. why should i be? the customer service agent said they will notate my account and the problem will be resolved. cool SO TODAY. i go in the store. and i figured a refund would be needed just take the cost of my items and apply them to my account as a credit so that when i'm actually ready to do my upgrade everything will be there. so the manager was NOT trying to cooperate with me, she REFUSED to give me a refund or apply a credit. the actual sales associate that told my wife to get the phone was there and she wanted to spend 10 minutes arguing with me the manager TOLD ME TO SELL THE 04 ON FACEBOOK!!!! really???? this is how you treat your customers. then they BOTH STARTED SPEAKING SPANISH TO EACH OTHER ABOUT WHAT WAS GOING ON. I am African American, and I found that HIGHLY UNPROFESSIONAL!!! but I digress.. i called customer service again and the sales associate argued with THEM. so customer service told them to call dealer services, and the associate told them that it would do no good since they only deal with networks and not phones. this was one of the WORST customer experiences i have EVER dealt with. all i want is to NOT be stuck with this phone. the phrase i kept hearing all morning is "upgrades are non-refundable" i get that, but what if the phone is NOT an upgrade?? all a want is a PROPER upgrade, not to be talked down to, treated with some respect and dignity and to have this situation rectified. the fact that the associate lied to get sale is bad enough but the NOBODY wants to fix the situation. it took my wife an hour to talk me out of cutting off the service all together.

Completely unprofessional and disrespectful…read more I was with my family member at this store (Suite 101) today around 3:15 PM, and I have never seen retail staff treat anyone this badly. We walked in calmly just asking for simple help. Nobody raised their voice or acted inappropriately in the slightest, yet the manager, Marissa, immediately cut us off, spoke with terrible attitude, and refused to even let us explain what we needed. While we were just trying to have a normal, polite conversation, the other girl working with her, Jessica, appeared to pull out her phone and record us. When we asked if they could at least get customer support on the line, Marissa refused and literally kicked us out, repeatedly telling us "You can go." Disrespecting a customer of over 10 years and driving us out the door over a simple question is ridiculous. You lost three customers today, and none of us will ever be back. Everyone in the area should avoid this location.

Roxanne was very helpful! I explained my concerns and she was able to get my device set up on…read moretheir service and walk me through it. Easy.

amazing, quick response and great quality products. Was in and out in 20 minutes to fix my back…read morecamera lens

Ronny helped me out today fixing a iPhone 11 for 80$ original price 110$,and will have it done in…read moreone hour ,also a great place to get phone fixed for low price and cheap

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

I have received service from "Brian" numerous times. It seems like it is always an emergency for…read moreme. Brian has the expertise to correct the problem, usually very quickly. I trust him; he is very knowledgeable. I have remote in-service, where I can call in. If he is available during my call, Brian will remote into my computer with my permission. He fixes the problem and can answer my questions while remoted in. I appreciate that service. I have recommended several friends who use on-site Express.

Kind and honest service. The what I thought simple hinge repair on my HP laptop turned out to be…read moremore problematic than I would have ever thought. In somewhat disbelief of the magnitude of the problem, without hesitation I was shown a replica of the flip side of my keyboard showing me the actual extent of the damage, which wasn't anything of a hinge at all. His repair quote was honest and understandable. I certainly appreciate the time he took for me and the advice of what kind of new laptop brand to lean towards.

Do NOT go here! They absolutely suck and clearly do not stand behind their warranty. My husband had…read morehis phone screen repaired here, and just 15 days later, the screen started glitching. There was NO damage, no cracks, no drops...nothing. We brought it back expecting them to honor their warranty, and instead the manager tried to blame it on "pressure" from tapping the screen. So apparently you can't even use your phone normally without them finding a way to blame you for their repair failing. EZ Gadget Repair? More like EZ to break. ‍ Waste of money, waste of time, and horrible customer service. If you want a repair that actually lasts and a warranty that they'll stand behind, go somewhere else.

Xavier was awesome, and $25 cheaper than the mall kiosks for iPhone screen replacement. My new go…read moreto place!

I have dealt with the cell phone place for several years, always good help and good…read moreattitudes.......BUT, now I have called 5 times today, cant leave message and no one calls back.................you call this service?? changing who I deal with, this is BS, NOT HOW TO RUN A BUSINESS!!

From the owner: The Cell Phone Place is the premier Sprint-Nextel service center in the Tacoma area. On top of…read morebeing able to fix or replace your broken mobile phone, The Cell Phone Place can upgrade your old phone, activate news lines and carries a full line of accessories while allowing its customers to enjoy a laid back atmosphere.