Are they paying for reviews to be removed? Staff here are…read morecondescending. I came simply to ask about billing and they were very rude and talked down to me. I lied about understanding everything and left. I was a magenta member for many years. I wanted to update my old review of this place, but I guess along with other scathing 1 star reviews, there were simply too many negative reviews of this place that either they paid to have it removed or there's a glitch in the system. Either way, I credit this store and its staff for pushing me to finally move back to Verizon. Thank you for pushing me to take that leap back. Now I'm back to their highest unlimited data plan for cheaper than I was here. Thank you once again. You are a blessing.

Even on a holiday the staff was kind and polite. Even with a longer wait (understandable for Black…read moreFriday) the stores energy was chill and not loud and overwhelming.

The store was empty. A female representative was immediately dismissive when I asked to upgrade to…read moreiPhone 17 Pro Max and fix slow 5G Home Internet (5G Plus plan). She claimed I could only have a slower "Lite" plan, refused router/plan upgrades, and misgendered me as "he" despite my ID and presentation. I corrected to she/her; attitude worsened. Manager Michael then asked me to leave and refused the iPhone upgrade. I received full service (faster plan, new router, iPhone upgrade) at another Verizon location soon after--proving this was not policy but poor conduct.

Today I went in at close to closing time but Lamar (Employe) welcomed me inside anyways despite the…read moretime. I asked him what I wanted and he told me about the Best plans available, supportive throughout the whole interaction and made it quick and simple. Now because of Lamar, I am able to bring home an amazing gift for my wife's birthday!

My new phone is awesome I've been with AT&T for years and have always had great service. There in…read moreperson customer service at this store is AWESOME and they will make sure your getting the best deal.

No system in place to deal with large lines. Standing around and people being helped in a seemingly…read morerandom order. No one is unfriendly, just not responsive.

great customer service. the girl that helped me was very nice and recommended a phone that i like…read moreand she helped me get all my information transferred on my new phone.

i have a BIG problem with the staff at your Lakewood store.010417 Gravelly Lake Dr)…read more so my wife went in on Feb 21st to upgrade her phone. she had a Samsun A12 and wanted to Upgrade to the A15. we fell a little short at the time and told the sales associate that we would take another phone AS LONG AS IT HAD MORE MEMORY THAN THE A12. the sales associate assured us the phone she recommends (the Samsung 04) would be the one, being that it had more memory. WE ASKED HER 3 TIMES IF IT ACTUALLY HAD MORE MEMORY AND SHE SAID YES. (we will come back to this point later.) we let them know that this is a TEMPORARY upgrade, being that in 2 weeks we will return and actually get the A15 and whatever phone she gets that day will be (the 04) would be MY upgrade. we would switch everything over and it will be fine. fast forward to yesterday (March 6th) we go in to do the upgrade to my wifes a12 to the a15. we find out the the 04 was NOT an upgrade to the a12,in fact it was a DOWNGRADE. now mind you if we would have known that on the 21st WE WOULD NOT HAVE GOTTEN IT. IT ON THE INSISTENCE OF THE SALES AGENT THAT WE GOT THE PHONE. so she basically lied to get the sale. so while in store i personally call customer service and let them know what was going on, because at this point i wanted a refund. i will NOT be stuck with a downgraded phone. why should i be? the customer service agent said they will notate my account and the problem will be resolved. cool SO TODAY. i go in the store. and i figured a refund would be needed just take the cost of my items and apply them to my account as a credit so that when i'm actually ready to do my upgrade everything will be there. so the manager was NOT trying to cooperate with me, she REFUSED to give me a refund or apply a credit. the actual sales associate that told my wife to get the phone was there and she wanted to spend 10 minutes arguing with me the manager TOLD ME TO SELL THE 04 ON FACEBOOK!!!! really???? this is how you treat your customers. then they BOTH STARTED SPEAKING SPANISH TO EACH OTHER ABOUT WHAT WAS GOING ON. I am African American, and I found that HIGHLY UNPROFESSIONAL!!! but I digress.. i called customer service again and the sales associate argued with THEM. so customer service told them to call dealer services, and the associate told them that it would do no good since they only deal with networks and not phones. this was one of the WORST customer experiences i have EVER dealt with. all i want is to NOT be stuck with this phone. the phrase i kept hearing all morning is "upgrades are non-refundable" i get that, but what if the phone is NOT an upgrade?? all a want is a PROPER upgrade, not to be talked down to, treated with some respect and dignity and to have this situation rectified. the fact that the associate lied to get sale is bad enough but the NOBODY wants to fix the situation. it took my wife an hour to talk me out of cutting off the service all together.

My husband lost his phone and it was critical that we got a replacement as soon as possible…read more I called the cricket store 3 times for help and spoken with Leslie each time. She was extremely helpful. We went to the store and there Leslie helped us get a replacement on the same day with an Amazing deal. This was the example of Amazing Customer Service that is so rare the days. Leslie, YOU are Phenomenal!!!!

The online rep is useless and refused to compensate customer even though he admited the company was…read moreat fault. The internet speed is slow as hell when you still have data. When the data is gone, the speed is no more than 20k/s, which actually was not that different than before.

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

This guy damaged my phone while replacing it with the worlds cheapest screen. literally got scammed…read morefor nearly $300 for a screen replacement and while replacing it he damaged the ambient light sensor. When I got my phone back it was extremely laggy, dark screen and low quality display. It cracked literally 1 week after replacement, I went to a different spot in Tacoma and they informed me about the type of screen he replaced it with (literally a Temu screen) and the damage he did inside the phone that had to be repaired with original parts. This guy sucks to say the least. He talks a big game, and then clearly doesn't know what hes doing. Hes using extremely cheap screens and selling them as "premium aftermarket". Dudes a Scammer in the middle of a Walmart.

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

I have gone to owner Brian's shop for years and will continue to and gladly share my tip that he is…read morean amazing computer repair man and runs an honest shop. I so appreciate his friendly greetings and his warm manner, very easy to talk to him. Having a trustworthy computer tech man is key in this age, I think. Absolutely 5 star service! Kristin Neufeld, Fircrest WA

I have received service from "Brian" numerous times. It seems like it is always an emergency for…read moreme. Brian has the expertise to correct the problem, usually very quickly. I trust him; he is very knowledgeable. I have remote in-service, where I can call in. If he is available during my call, Brian will remote into my computer with my permission. He fixes the problem and can answer my questions while remoted in. I appreciate that service. I have recommended several friends who use on-site Express.

Xavier was awesome, and $25 cheaper than the mall kiosks for iPhone screen replacement. My new go…read moreto place!

Kinda a crap place not gonna lie. Got my phone display screen replaced and it kept giving me…read morewarnings that the products used were foreign and then my phone just ended up shutting off completely after some time. Disappointing and overpriced for cheap disingenuousness Apple products.

I have dealt with the cell phone place for several years, always good help and good…read moreattitudes.......BUT, now I have called 5 times today, cant leave message and no one calls back.................you call this service?? changing who I deal with, this is BS, NOT HOW TO RUN A BUSINESS!!

From the owner: The Cell Phone Place is the premier Sprint-Nextel service center in the Tacoma area. On top of…read morebeing able to fix or replace your broken mobile phone, The Cell Phone Place can upgrade your old phone, activate news lines and carries a full line of accessories while allowing its customers to enjoy a laid back atmosphere.