Lakeland Hills and Puyallup River Road locations are the worst customer service I've ever…read moreexperienced. Sydney, Jack, Dave and the district Veronica K. have zero accountablity when it comes their job. Zero loyalty to their customers who pay their paychecks. they dont do there job right, I highly recommend ONLY go to the regular Corportate Verizon stores for the staff at coporate stores as they are more friendly & professional and they have more knowledgable of what they are doing. Too many times of bad experiences with both locations. Not to mention Victra's response is the exact same robotic response to everyone who has left a bad experience review. LOL.

I was told the phone I bought was free with a three year plan. I'm paying 5$ a month for it. I…read morewould get a 35$ discount for buying add ons. I didn't, had to go back to the store to get that. I would get Hulu ESPN+ Disney+ free for a year, I didn't get that. I had to have the 90$ a month plan , I didn't need that, could have gone with the 65$ plan. My WiFi would be 35$ a month, was charged 45$ I went to the corporate store and was told there was nothing they could do as this store was a dealer. Told my plan would be around 120$ a month, billed 200$. Basically lied to about everything.

First the service sucks big time. These employees don't care about you to be honest. Most of them…read moredon't even want to be there. In May I went in and spoke to Mirracle. She was supposed to set us up with a new Samsung A37, a new Samsung A17 and a tablet. Get this, she said we qualified for 2 phones (which were 2 new lines because we had AT&T PrePaid and were going to have post paid service). She said they system crashed and she said we needed to come back. We told her we were going to come back the following week because of my husbands schedule. Mirracle (with 2 R's) said she would put the 2 phones (with 2 new lines/phone numbers) and the tablet aside with a note stating that they were to be held until the following Wednesday along with our phone numbers. When we got there Camron and David I believe were working. David refused to help us because we had spoken to Mirracle and he said he wouldn't get credit for it and actually walked away from us. He wasn't even friendly or anything. His eyes said it all. I could tell he didn't even want to be there. I told him I was upset and that he may need to de-escalate me when I heard his comments. He just glared at me. I run my own business, I would have fired him for that behavior if he treated any of my clients like that. Camron came over and I once again explained my situation. He said nothing was set aside in the back by Mirracle (like she said she would do). Mirracle did everything in my name and Camron said he couldn't and decided to use my husbands information. After a few minutes he came back and said we didn't qualify and unless we paid cash for everything he couldn't help us. That meant for 2 phones and a tablet. We walked out and went to TMobile and got 2 phones. Two weeks later AT&T took $295 out of my checking account for 2 phones, 2 phone lines, a tablet and phone line for the tablet. I was told I didn't qualify and was charged for 3 phone lines, 2 phones and a tablet. I called AT&T and asked why I was charged $295 and they said it was for 3 phone lines, 2 phones and a tablet. My blood was boiling. Now I'm dealing with 611. They refunded me $227 because I had my original line. It was $60 plus taxes and I was charged $68. This was June 12th. Now today June 17th I got another bill this time for the $227 that they now said is past due. We walked out of AT&T we went to TMobile to get 2 new phones. I called the AT&T Customer Service number to talk to them. This girl named Michelle kept telling me that $227 is past due. I asked for what - and get this she said 3 phone lines, 2 phones and a tablet (that I never got). I had to explain everything again over 1 hour on the phone I kept telling her I only have 1 prepaid phone that I bought last October at Walmart. I kept telling her that the $295 was taken out of my bank account about AT&T and I said I would pay $60 plus tax for the post account. She said I owed the $227 and she didn't show a $68 payment. I had to explain over and over that I was reimbursed $227 because I paid the $68. I told her to take $295 minus $68 and asked her what amount was left she said $227 and she had the nerve to tell me that I don't know how AT&T works. I told her she needs to learn how the banks work and told her too much money (taxes were taken out because I was charged for 2 lines and wasn't credited the right amount). After arguing wover and over with her because she didn't didn't understand what I meant when I told her that my bank account shows payments that are taken out I told her to cancel my account over and over because she kept trying to upsell their internet and phones. I got upset and finally told her not so nicely that I canceled Directv because they were too expensive (I get the same with YouTube TV for $100 a month less) and there's no way in hell, that I would ever use AT&T ever again and I did tell her that I would tell everybody. This female had the nerve to tell me that I still owe $227. I told her there's no way in hell that I'm paying $227 for a prepaid phone that I purchased at Walmart and hung up on the stupid female. Never use AT&T or go to this specific store on 38th St!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Throughly irritated with this AT&T store and I had used their company for so long!! Went into…read moretransfer a prepaid to a postpaid account. They said we couldn't do anything in the store and to call 611. We got home, I called, they gave me the RUNAROUND and all 3 people I talked to said to go into the store!! Ugh so annoyed with their laziness at this store to help!

I am MASSIVELY DISAPPOINTED AND FEELING RIPPED OFF. Dont do it. It's not what it seems. I signed…read moreup for a $55 for 2 people plan/seniors. I am being billed about $72 with the fee fees and super fee fees. My bill this month is $101.23 so right now we have no idea why we are getting charged an extra $29. BUT $101 is almost 50 percent MORE than we were led to believe we would pay. Them bright orange brochures don't have $17 worth of fees listed and you think it's $55 for 2 seniors. I have no idea what this bump up crap is either but I suspect that's the extra charges. I dont want no bump up. WHAT A MASSIVE BS SCAM. How disappointing. I told so many people to try it and now I have to tell them the real deal and post a copy of my bill in our Facebook group. After finding a group about Consumer Cellular is looks like we are not alone at finding all this out. We also will be looking for another provider. They had us with the great in-person service but wow, stab us with hidden fees and you are worse than the one we left.

I received excellent customer service from Consumer Cellular in Tacoma. Dan was patient and…read morefriendly while helping to transfer a large number of photos from an Android to an iPhone. I also had a positive experience with another employee on a previous visit. Just wish consumer cell had more stores north of Tacoma.

Shoutout to Janet at Cricket Wireless--she's an absolute LEGEND! From start to finish, she handled…read moreeverything like a pro, explained every little detail, and made me feel like the most important customer in the world. Fast, friendly, and freakin' knowledgeable--Janet turned what could've been a stressful experience into straight-up smooth sailing. If you're at Cricket, ask for Janet--she's the reason I'll never go anywhere else! She is amazing always go to her. #CustomerServiceGoals #CricketWireless #LegendStatus

Girls are amazing would definitely recommend to friends and family . Store was super clean and…read moreorganized

Fantastic service. Thanks to Taylor M. After two weeks of failed service at a nearby Verizon…read morecorporate store, at the mall, we tried TCC Verizon and Taylor had it fixed, transferred, and on our way within an hour or so. wow! Highly recommend!!

I have come to the Cooper Point location 3 times . EACH TIME I have gotten great service…read more Yesterday I went in 1 man was servicing everyone. He let me know it would be a wait. Other customers came and he was honest and encouraged them to be comfortable or go and come back within an hour. He got me a great deal. He shouldn't have been in there alone. But service didn't suffer. Please keep him there in that store so I don't have to hunt him down at another store. Cause, I will!!!! Tell him this was from the old lady with a grandma phone. Lol

Take time to read this before going to this location to upgrade a phone. Theyre scamming people…read more The guy that helped me didnt have a name tag but said his name was Syed, Jimmy was the other associate working (at least thats what his name tag said). I went in to get an upgrade on my line. Syed stated that he could not upgrade my line but he could put the phone on another number then in 5 days come back and he could switch it to my original number. Essentially I was charged to "add" a line to the account. Where I paid $40 to add a line and $25 activation fee plus taxes. Total is about $80. Store associate said total was $350 with the phone. I get a text message for a $79.42 payment. NOT the $350 cash I just paid. Syed asked to see my phone to scan a QR code. He DELETED the text of $79.32 payment and blocked the customer care number on my phone so that I would NOT see the texts coming in. I asked for printed receipt and he said he could not give me one, that corp. would send me one. I called customer support while in the parking lot and they said he should print me one and that I could've just upgraded my original number, also that I could go back in the store to get the receipt. I go into the store with customer care on speaker and Syed is whispering for me to hang up with them that he doesnt want them to HEAR what he did to my acct. I told him no. He then whispered for me to mute my phone. I told him no. He says nothing while customer care is on speaker and I finally get a printed receipt that is not ITEMIZED and leave. Receipt says $350 activation and no taxes. 3 hours later I get a text of a $350 payment on my account being REVERSED. I was not in that store or on a call with customer care when this payment was REVERSED.

Jasmine helped me, and she made it so easy and fast to find the perfect phone and accessories for…read moreme. Thank you Jasmine! Jasmine and every person I've spoken to at a T-Mobile was genuine and kind. I never feel like I am being taken advantage of at any store I've been to, and I always have a great and easy experience. Jasmine made it really easy to narrow down what I wanted in my price range, and it was obvious she was trying to help me rather than just treating me like a number. Thank you again!