I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

The assistant manager Andrew is very unprofessional, very rude, and disrespectful. I just witnessed…read morethis guy on the phone with a customer telling a customer "Go look on your GPS, it's not that hard" then he gave me attitude because I asked him to help me find a T-Mobile store that has stock of iphone 17 and try asking him questions. I don't know if he's lazy or just don't care about his customers. T-MOBILE needs to do better!! This is ridiculous to have a manager to treat his customers this way.

This is the WORST place to get your phones. These people put EXTRA lines on your account with…read moreFALSE promises. They added 2 EXTRA lines saying we could cancel the lines after 3 months and that also qualify for 2 smart watches which were supposed to be FREE due to a promotion. 3 months later, we called customer service to cancel the lines and we were told that if we cancel the lines we would have to pay for the devices (the FREE watches); we also found out that in reality, the representatives at the store had added 4 lines total WITHOUT our consent.

ask for a receipt when you do any transaction there. I was trying to get my phone a plan & the…read moreworker told me it'd be $110 to set up so i'm like ok cool fine i'll do that. at the end after everything is done i ask for a receipt he said it should be texted to me here shortly so i leave and i give it about an hour & i didn't get a text for my receipt. iphone has this new feature where you can look at recently deleted messages on your phone so i did that and i seen my receipt in the recently deleted and it said thank you for your purchase of $43 sooo i'm like ok he deleted this off my phone so i wouldn't see he was pocketing my $65. so i go back in and i ask can i have a printed receipt and he goes it should've been texted to me and i said yeah for $43 so where is the rest of my money going to. long story short he couldn't print me out a receipt so he gave me back my $65. I wonder how many other people they have done this to. i will be contacting corporate or whatever i can do to make sure this won't happen to anyone else.

From the owner: Switch today & enjoy America's largest 5G network.read more

4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

Crowded but good. Long wait when I brought my iPad in for possible repair. They ended up…read morereplacing it, and pickup was smooth. For the record, hate the mall. But glad there's an Apple Store to take my glitchy devices to.

Employee at the South 19th St Tacoma. Store. This employee dude Derek was hacking into / logining…read morein on the new cell I purchased thru that store. Matter of fact dude was using the Metro stores tablet to login on my new cell I bought thru him.. Buyer beware . Stay clear of that store and employee​​

WEIR'S CUSTOMER SERVICE IS SUPERB! Winona and Jeremy were excellent in helping us find the right…read morefridge for our space. From answering questions over the phone to final sale, Winona really knows her stuff and put our minds at ease!

Are they paying for reviews to be removed? Staff here are…read morecondescending. I came simply to ask about billing and they were very rude and talked down to me. I lied about understanding everything and left. I was a magenta member for many years. I wanted to update my old review of this place, but I guess along with other scathing 1 star reviews, there were simply too many negative reviews of this place that either they paid to have it removed or there's a glitch in the system. Either way, I credit this store and its staff for pushing me to finally move back to Verizon. Thank you for pushing me to take that leap back. Now I'm back to their highest unlimited data plan for cheaper than I was here. Thank you once again. You are a blessing.

Even on a holiday the staff was kind and polite. Even with a longer wait (understandable for Black…read moreFriday) the stores energy was chill and not loud and overwhelming.

Throughly irritated with this AT&T store and I had used their company for so long!! Went into…read moretransfer a prepaid to a postpaid account. They said we couldn't do anything in the store and to call 611. We got home, I called, they gave me the RUNAROUND and all 3 people I talked to said to go into the store!! Ugh so annoyed with their laziness at this store to help!

I went to trade in my phone and Ron diberatially broke my phone right in front of me so I don't get…read morethe 1k credit. I reported the incident to the Office of the President oonly up find out they were not a AT&T store they were a agent store. Plz don't conduct business here.

The store was empty. A female representative was immediately dismissive when I asked to upgrade to…read moreiPhone 17 Pro Max and fix slow 5G Home Internet (5G Plus plan). She claimed I could only have a slower "Lite" plan, refused router/plan upgrades, and misgendered me as "he" despite my ID and presentation. I corrected to she/her; attitude worsened. Manager Michael then asked me to leave and refused the iPhone upgrade. I received full service (faster plan, new router, iPhone upgrade) at another Verizon location soon after--proving this was not policy but poor conduct.

Today I went in at close to closing time but Lamar (Employe) welcomed me inside anyways despite the…read moretime. I asked him what I wanted and he told me about the Best plans available, supportive throughout the whole interaction and made it quick and simple. Now because of Lamar, I am able to bring home an amazing gift for my wife's birthday!