Terrible customer service . HORRIBLE!!!!! They even charge…read morefor card fee which you're already paying over 100$ I asked to pay in cash but he was just pointing telling me all my break down of repair . They also don't offer warranty . Girl bye .

I brought my daughter's phone in here because Apple told us it needed a new screen. I had called in…read moreadvance and spoke to the owner and he had told me it would be around $75. When I got there, the gentleman that helped me had a hard time understanding or explaining with broken English but we were communicating what I thought was ok. I thought we were on the same page and he understood what I was asking for but apparently, I paid $80 for him to restore the phone which I told him I had already done and now I'm out $80 plus a broken phone and he wants me to pay more to actually have done what I requested to begin with. He literally did nothing to fix it and I think if I had the owner he would have troublshooted before just charging someone and not actually fixing it. Just be weary and REALLLLLLY make sure you understand what they are saying. I thought for sure I knew what he was saying But apparently, I don't understand phone lingo. We are a part of the government shut down and I was just trying to get my daughter's phone fixed for her but really don't even have $80 to be doing that! I'm pretty devastated and downright frustrated with the money grab. I had saved the $80 to get this done and now don't have a bunch more to get done what we actually wanted!

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

This guy damaged my phone while replacing it with the worlds cheapest screen. literally got scammed…read morefor nearly $300 for a screen replacement and while replacing it he damaged the ambient light sensor. When I got my phone back it was extremely laggy, dark screen and low quality display. It cracked literally 1 week after replacement, I went to a different spot in Tacoma and they informed me about the type of screen he replaced it with (literally a Temu screen) and the damage he did inside the phone that had to be repaired with original parts. This guy sucks to say the least. He talks a big game, and then clearly doesn't know what hes doing. Hes using extremely cheap screens and selling them as "premium aftermarket". Dudes a Scammer in the middle of a Walmart.

Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

I bought a Velcro belt case for my iPhone. ($27) After 2 days the loops that hold the case came…read moreloose. I took it back. I was told no returns, no refunds. So crappy quality, no service. (Plus, when we first walked in the shop to return the case, it was open and no one was working there. We waited 10-15min and the guy wondered in.)

Go there now! If…read moreyou have a cracked screen, need s phone case, need accessories, whatever your device needs, I can't recommend them enough! Our youngest is tough on phones. So we're not new to getting them repaired. But it's been tough finding a place where you can get in, and get your phone back in a reasonable amount of time, and at a reasonable price. Same day was really rare, and the iPhone store is extremely expensive, hundreds of dollars. I was looking for something better and came across Cellairis. Fabulous reviews, they have an actual store in the mall, and Sam was so kind and professional! They had the back screen replaced on our son's phone in just over an hour. As quoted. And it was smashed! We live in Gig Harbor and do not have many options here. Driving to South Hill, I won't even blink next time. And did I mention how kind they are? You will love your experience!

Walked in at 6:37 PM spoke with Cletus Cletus asked me If I…read morewanted it back tonight and then I proceeded to ask him how much that would cost he gave me a number I agreed to it he had it done 10 minutes before he said he would couldn't have been happier with this gentleman excellent job Cletus

I took my phone in to get the screen fixed and the top half of my phone was not responsive after a…read moreday of use I noticed that it was lagging and typing was being very slow so i brought i back and asked if i would have to pay if he put new screen on and it was just something with my phone and i wad told i would have to pay even if the phone still does not work, on the positive side he works fast and has good deals but i would recommend a different place

I work in phone repair. I have had multiple clients come from this place with problems after having…read moretheir phones repaired here. Something is very strange about this place and I have a hard time trusting them. No paperwork to confirm what is/isn't working before the repair, so if they damage your phone there is no guarantee that they will fix it. No paperwork with any information about a warranty. Very suspicious that they don't provide any documentation of the phones functionality before/after repairs and no documentation concerning a warranty. Very concerning business practice when you're working with expensive and highly personal devices.

I didn't use their services because they were unable to show up to their store to open. I arrived…read moreat 10am (when it says online they open) and after half hour of waiting I borrowed someones phone to call and they person said they would open at 11am. After waiting until 11:30 still no one showed up. Finally he picked up his phone after calling about 5 separate times (borrowing a phone every time to call). He told me he was just leaving and he would get in by 12pm. There is another kiosk right down the mall I didn't know about until I passed them. They fixed my phone in 15 minutes. Please do yourself a favor and find another business that respects your time.

Amazing staff and love to help people to there best knowledge. Always have great greeting skills!…read moreAnd I want to give a shout out to the manager that runs the store Bryanna she's the best when it comes to navigating through everything and gets people the "best for there buck!"

stopped to drop off a wifi router to be returned asked me to wait for 30 minutes then told me I…read morehave to go elsewhere.