Great communication, fair price, prompt return of device. Very friendly and helpful. We will use…read moreagain if we ever need a repair

I was so pleased with my transaction from start to finish. I sent a message by text that was…read moreresponded to very quickly went next day. Pulled up to owners home (hone based) texted I had arrived (no appointment) came out spoke to me and he already knew I needed cracked screen replaced, within 30 min phone was done. It was less than 30 but close. Paid by card and was on my home. Owner was knowledgeable, professional. He even put a new screensaver on for me. I was very pleased with my service and highly recommend the service.

Customer service training would be good to review at this location. I walked in and before I could…read moresay a word, from across the store, an employee tells me "just so you know, there are two customers ahead of you so it'll be a 30 to 45 minute wait." How about greeting the customer with a hello, how can we help you? I'd be happy to do that! Now let the customer know about the wait. Their way left me feeling like I didn't matter as a customer. So I might as well turn around and leave. Which I did.

Customer service wasn't present their product knowledge was subpar and simple questions couldn't be…read moreanswered. It took another employee to answer questions and there was a definite lack of professionalism.

I wasn't looking for an upgrade but customer service sold me their offer and this store was located…read morefor pickup. The manger & associates are incredible! The manager is a hands on, got involved to ensure I got the product & the associate's advice on good protection products was the cherry on the top. Since times are hard, the associate passed me some discounts giving me great prices for my purchase.

Customer service could definitely use education on services provided especially when it comes to…read moreASSURIAN COVERAGE insurance. Specifically asked for insurance as we always have on all our phones for our business account.  Nav failed to get insurance and I neglected to read over paperwork as we talked about it in detail.  About 15 days after getting new phone I lost it out of my purse while riding a motorcycle.  Went online to file claim and was denied stating I was not covered.  Went into store spoke to same employee who helped me first, and that is when we found out he failed to get insurance coverage.  Nav then told me I was able to call 611 and add it because I had the phone under the 30 day policy so I did.  Nav told me I could go online and file right away after calling in and adding Insurance BUT then I found out I had to wait 30 days before I could file a claim, which I did only to find out the insurance was STILL NOT added when I went to file claim for a second time.....went into store again, spoke to same guy, he spoke to his manager and then told me they finally got it figured out and the insurance has been added.  Waited another month and today I go to file claim and STILL NOT covered.   I am writing this in frustration yes but I have been more than patient at this point and if you should go to this store I would highly suggest making sure you check for insurance coverage if you ask for it so you don't go through this nightmare that still has yet to be resolved.

Went to do a phone trade in and was told that they couldn't do it. Went to the experience store in…read morePuyallup and the store assistants said that they were lying about that capability. If you are going to a TMobile store- go to the Puyallup Experience store off meridian. So. Much. Better.

Amazing staff and love to help people to there best knowledge. Always have great greeting skills!…read moreAnd I want to give a shout out to the manager that runs the store Bryanna she's the best when it comes to navigating through everything and gets people the "best for there buck!"

My gaming computer I built just last year was having an infinite reboot loop and would only arrive…read moreto the windows login screen every 30-40 attempts. I brought it in here to help troubleshoot and diagnose, since it could've been the RAM, CPU, NVME SSD, or windows corrupted files. They were able to diagnose and pinpoint the causes and issues pretty quickly, and offered me several solutions to quickly be up and running with minimal downtime. I went with the 0 downtime option while I warranty claim the faulty part (NVME drive went bad but it has 4 years left on warranty). It's so good to meet fellow pc enthusiasts and I will be coming here for any future repairs or services!

Fantastic customer service from this shop! Super knowledgeable and friendly. They are definitely my…read morenew go to

I had Verizon for Years and then like a stupid person, I switched to AT&T cause I was tired of my…read morebill going up and up ... anyways long story short ... I'm back at Verizon (what dos this say?) Don't DO IT!! AT&T did some crazy stuff and messed up all my lines .... They didn't document what they did correctly and basically made it HELL. We had COLE from Verizon fix everything! Omg....He had to fix so much of our account and guess what.... We learned our lesson.... Never leave Verizon to save a few bucks cause it ain't worth it!!! Thank you Cole for all your help!! If you ever have a problem ... Cole is your Man!! He is the true meaning of customer service here! He went above and beyond to help us and made sure we are taken care of!

This team is always super helpful, knowledgeable, and gives good counsel. I have been here 4 times…read morein the last year for upgrades and service changes. Highly recommend them.

Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.