Terrible customer service . HORRIBLE!!!!! They even charge…read morefor card fee which you're already paying over 100$ I asked to pay in cash but he was just pointing telling me all my break down of repair . They also don't offer warranty . Girl bye .

I brought my daughter's phone in here because Apple told us it needed a new screen. I had called in…read moreadvance and spoke to the owner and he had told me it would be around $75. When I got there, the gentleman that helped me had a hard time understanding or explaining with broken English but we were communicating what I thought was ok. I thought we were on the same page and he understood what I was asking for but apparently, I paid $80 for him to restore the phone which I told him I had already done and now I'm out $80 plus a broken phone and he wants me to pay more to actually have done what I requested to begin with. He literally did nothing to fix it and I think if I had the owner he would have troublshooted before just charging someone and not actually fixing it. Just be weary and REALLLLLLY make sure you understand what they are saying. I thought for sure I knew what he was saying But apparently, I don't understand phone lingo. We are a part of the government shut down and I was just trying to get my daughter's phone fixed for her but really don't even have $80 to be doing that! I'm pretty devastated and downright frustrated with the money grab. I had saved the $80 to get this done and now don't have a bunch more to get done what we actually wanted!

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

This guy damaged my phone while replacing it with the worlds cheapest screen. literally got scammed…read morefor nearly $300 for a screen replacement and while replacing it he damaged the ambient light sensor. When I got my phone back it was extremely laggy, dark screen and low quality display. It cracked literally 1 week after replacement, I went to a different spot in Tacoma and they informed me about the type of screen he replaced it with (literally a Temu screen) and the damage he did inside the phone that had to be repaired with original parts. This guy sucks to say the least. He talks a big game, and then clearly doesn't know what hes doing. Hes using extremely cheap screens and selling them as "premium aftermarket". Dudes a Scammer in the middle of a Walmart.

Manager - Crystal & Sales person - Noah spent an inordinate amount of time trying to get AT&T to…read morehonor a promotion that I had been approached to receive by two AT&T Sales People who were set up at the entrance to Fred Meyer in Puyallup WA that was to give me a free S25 in exchange for my "any condition" Samsung phone - it entailed me switching from T-mobile Service. Due to my schedule as a Flight Attended I ended up not connecting to complete the transfer in what was described to me by the Supervisor that Crystal was speaking with "in a timely manner" - EVEN THOUGH I WAS NOT TOLD THAT THERE WAS A CUT OFF DATE! I am VERY UNHAPPY with AT&T but was EXTREMELY IMPRESSED with both Crystal & Noah as they both tried very hard to convey to the AT&T Supervisor how the two AT&T Sales people set up at Fred Meyer did not complete my "sale' nor tell me about any offer's "expiration"... Crystal's effort was very impressive but in the end, the person she was speaking to said NO. Noah even offered to give me one of his OWN phones so that I could take advantage of a promotion (that MY phone didn't qualify for). It isn't every day (these days) that employees work so hard to help a potential customer. I'd love it if both Crystal & Noah are somehow acknowledged for their above & beyond effortson my behalf. Even though I did not go away a happy - new - AT&T customer, I will never forget Crystal & Noah 's kindness & efforts.

Always hesitate going into the AT&T locations. Usually always very busy, long wait times, and lack…read moreof service and knowledge about the variety of products.... NOT at this location. Service staff was very friendly, knowledgeable about the product we were looking for, and we were helped right at our reservation time. Sale rep "Noah" took the time to explain what we were looking for and made some excellent suggestions about how to save $ on our existing plan. IF I have to go there again..... this is the place I'd stick to.

Jacque is amazing. Patient and knowledgeable and so willing…read moreto help. Great customer service skills!

Customer service training would be good to review at this location. I walked in and before I could…read moresay a word, from across the store, an employee tells me "just so you know, there are two customers ahead of you so it'll be a 30 to 45 minute wait." How about greeting the customer with a hello, how can we help you? I'd be happy to do that! Now let the customer know about the wait. Their way left me feeling like I didn't matter as a customer. So I might as well turn around and leave. Which I did.

To make a very long, frustrating story short: We went in to…read moreadd a new phone to our account for our child and to upgrade my watch. Not only did it take 3 hours (OMG), but they incorrectly charged us for internet - and they added my upgraded watch as a new line, so I was paying double. Definitely won't ever be going back - and do not recommend it to anyone else.

Deceptive business practices. Went in for an upgrade and Braxton said that the new device under…read morethe promotion would be $.27 per month. Turns out that she changed our plan, added services and there was a device payment. Increase on our bill after promotional credit would be $34/per month. We would not have upgraded for a significant increase in the bill. We were going to also get 2 watches and were told to come back the next day to complete the purchase. We did and she had decided to take the day off and were told to come back on Saturday. We did and she wasn't in again and by then we found out about the increases and when Dayvi got her on the phone, she lied about what she told us. Told to come back on Monday to talk to Peter and we came in again, and Peter was not there. Dayvi tried to help and got part of our old phone re-hooked up and we lost all the contacts etc. He also changed the plan back and removed the up charges that she put on. However, 5 days later the device payment for the full amount is still showing on our account. Had to contact Verizon and they advised that they do not show the return of the phone. Turns out that the local store claims they sent it back to Verizon and we have to wait for it to show up at the warehouse. Nobody mentioned this either. DO NOT do business with the location. We have been Verizon customers for over 20 years and this has soured us on the company.

Went in on Wednesday at 545PM. I called earlier in the day and asked how much to repair the back of…read morean iPhone 15 Pro Max, they told me $150. When I arrived at the kiosk, the guy told me $170. I said "really?" And he said "yes, they're expensive." Told him I was quoted $150 and he said "oh okay sure no problem." Took about an hour which is exactly what he quoted. That wasn't bad, although when I called they told me 30-45 minutes. All good there, no big deal. I picked up my phone and there was a noticeable scratch on the backing. I pointed it out to him and he said "it's okay!! Next time you break it, come back and I'll help you" what?? Next time I break it? lol. I asked him if he'll go down to $140 since it's scratched and he said no. After tax I paid $165. Wouldn't be irritated with the price if it were really good quality. The MagSafe doesn't even work anymore and I can no longer use any MagSafe mounts on my phone. Good thing I'm upgrading soon, but I wish I didn't bother replacing the back. Overall -- quality isn't the best and the customer service experience was below par. I'd recommend you pay a little more to get it done right by someone who will treat you like a valued customer.

Impeccable service that is unmatched in the industry! I wish I could give them a 20 star rating,…read morethis company exceeded and went above and beyond my expectations. I had some software and hardware issues with my iPhone 15 Pro not only did my screen turn completely white. I was told by the Apple Store that my phone sustained water damage, they couldn't fix it and that I had to purchase a new phone. They were wrong. After leaving the store, I noticed the kiosk at IRepair Xpert. I decided to see if there was any chance to bring my phone back to life and I'm so glad I found them. The owner Moni, said he was able to fix my phone and would have it done within 45 minutes. What I was extremely impressed with was that he took the time to show us all of the components and tell us exactly what was wrong with my phone. During the diagnostic, we saw what was wrong and he showed us what was being fixed. The knowledge and skill that he presented was just absolutely amazing, I couldn't believe he was able to fix my phone in only 20 minutes and a huge corporation like Apple couldn't repair my phone! His team was such a pleasure to work with and their professional and care they provided was incredible. It seems like there isn't anything they can't fix, they deserve my highest recommendation! Thanks again for all your help Moni!

Called about bringing my laptop in for a new battery, and asked if they had one in stock. They said…read moreyes, so I drove a half an hour over to drop off the laptop and spend the day in Poulsbo. I was told at the counter, there was no *new battery in stock. So I left my laptop with them for three days (as I requested a new battery and this was the shipping time I was quoted). "New" battery goes in, and works great for eight months. The "new" battery requires service or replacement.

Took my ATV in after it was having an issue with blinking and a black screen. Geek Squad even had…read moretrouble with my issue. iDope was able to wipe my ATV clean and update the software and now it's back in action. Excellent work!

Staff was able to change my oil and give me a brand new leak. They said that they were working with…read moreme on this issue but they are not.

Malik was a wonderful representative of Verizon Graham, Washington! We have been customers of…read moreVerizon, in Washington State, for a couple decades now. I would say 97% of that time we have had great service, both Customer and Cellular. Malik educated us that we had lots of upgrade credit/opportunities. We upgraded our monthly plan, contracted a new phone, and texted my daughter she also could upgrade. We stopped in because we were gifted a device to use as a hot spot so we activated and added that to our plan as well. Thank you so much Malik, and Verizon. We are very happy consumers!

Amazing staff and love to help people to there best knowledge. Always have great greeting skills!…read moreAnd I want to give a shout out to the manager that runs the store Bryanna she's the best when it comes to navigating through everything and gets people the "best for there buck!"

stopped to drop off a wifi router to be returned asked me to wait for 30 minutes then told me I…read morehave to go elsewhere.