Went to the Costco T mobile kiosk for a prepaid card. It is a corporate kiosk not a third party. It…read moretook an hour to try to get my current phone number ported to T mobile. I had to call my current carrier to ask them to release my number. Bring some water in case you get thirsty. They didn't install the Sim card in my phone just sent me on my way without clear instructions about when to install it. The rep also did not tell me no refunds on a prepaid service if my number failed to port. They didn't even tell me that when I was handed a receipt there is no refund. Not impressed with their vague customer service. Not impressed with T mobile. There is definitely room for improvement.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

I needed a new screen installed, they didn't have the part and wait was a week. OK. They did not…read morecall to let me know whether the part was in/ what the status of the repair was after a week plus a day. I called that afternoon, was initially told my phone had been shipped to the warehouse! Over the next couple of hours they called me with conflicting information: they had the phone, but the order had not been made; finally, Jeff the manager called to tell me they had both the phone and the part. At that point I had whiplash from all I'd heard from them. I asked for my phone back without the repair, which they did. However, they returned my phone to me without the SIM card.

Jorge was such a great help today when I went into T-Mobile I was expecting a long wait and a lot…read moreof people but it was relatively slow and I was able to get helped right away!! he was able to fix my sons phone and hold a conversation at the same time. I was very happy with the help I received and how quick the process was! thank you!

walked in greeted by Alexis he knew exactly what was wrong when he saw my device and quickly…read moreresolved my problem. I was in and out in less than 2 minutes! thanks Alexis you are awesome!!

Guy working behind the counter . Name is Derek .. He ordered…read morea new cell phone for me. He also keep all my personal info on the Metro store tablet ge used to order the new cell phone. He has hacked into my cell phone and still is on my new phone. I REPORTED HIM TO THE MAIN METRO HEADQUARTERS OFFICE HOPE FUL THAT HE LIST HIS JOB. IF HE STILL WORKS AT THE university place store BUYER Beware of the criminal.....

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Switched from AT&T to join my wife's family plan at basically half the monthly cost…read more Worked with Devan and he couldn't have been more friendly, helpful, and eager to get us every deal possible to make it work best for us. Really very pleased with the whole experience. Thank you again.

The store was empty. A female representative was immediately dismissive when I asked to upgrade to…read moreiPhone 17 Pro Max and fix slow 5G Home Internet (5G Plus plan). She claimed I could only have a slower "Lite" plan, refused router/plan upgrades, and misgendered me as "he" despite my ID and presentation. I corrected to she/her; attitude worsened. Manager Michael then asked me to leave and refused the iPhone upgrade. I received full service (faster plan, new router, iPhone upgrade) at another Verizon location soon after--proving this was not policy but poor conduct.

great customer service. the girl that helped me was very nice and recommended a phone that i like…read moreand she helped me get all my information transferred on my new phone.

i have a BIG problem with the staff at your Lakewood store.010417 Gravelly Lake Dr)…read more so my wife went in on Feb 21st to upgrade her phone. she had a Samsun A12 and wanted to Upgrade to the A15. we fell a little short at the time and told the sales associate that we would take another phone AS LONG AS IT HAD MORE MEMORY THAN THE A12. the sales associate assured us the phone she recommends (the Samsung 04) would be the one, being that it had more memory. WE ASKED HER 3 TIMES IF IT ACTUALLY HAD MORE MEMORY AND SHE SAID YES. (we will come back to this point later.) we let them know that this is a TEMPORARY upgrade, being that in 2 weeks we will return and actually get the A15 and whatever phone she gets that day will be (the 04) would be MY upgrade. we would switch everything over and it will be fine. fast forward to yesterday (March 6th) we go in to do the upgrade to my wifes a12 to the a15. we find out the the 04 was NOT an upgrade to the a12,in fact it was a DOWNGRADE. now mind you if we would have known that on the 21st WE WOULD NOT HAVE GOTTEN IT. IT ON THE INSISTENCE OF THE SALES AGENT THAT WE GOT THE PHONE. so she basically lied to get the sale. so while in store i personally call customer service and let them know what was going on, because at this point i wanted a refund. i will NOT be stuck with a downgraded phone. why should i be? the customer service agent said they will notate my account and the problem will be resolved. cool SO TODAY. i go in the store. and i figured a refund would be needed just take the cost of my items and apply them to my account as a credit so that when i'm actually ready to do my upgrade everything will be there. so the manager was NOT trying to cooperate with me, she REFUSED to give me a refund or apply a credit. the actual sales associate that told my wife to get the phone was there and she wanted to spend 10 minutes arguing with me the manager TOLD ME TO SELL THE 04 ON FACEBOOK!!!! really???? this is how you treat your customers. then they BOTH STARTED SPEAKING SPANISH TO EACH OTHER ABOUT WHAT WAS GOING ON. I am African American, and I found that HIGHLY UNPROFESSIONAL!!! but I digress.. i called customer service again and the sales associate argued with THEM. so customer service told them to call dealer services, and the associate told them that it would do no good since they only deal with networks and not phones. this was one of the WORST customer experiences i have EVER dealt with. all i want is to NOT be stuck with this phone. the phrase i kept hearing all morning is "upgrades are non-refundable" i get that, but what if the phone is NOT an upgrade?? all a want is a PROPER upgrade, not to be talked down to, treated with some respect and dignity and to have this situation rectified. the fact that the associate lied to get sale is bad enough but the NOBODY wants to fix the situation. it took my wife an hour to talk me out of cutting off the service all together.

I visited this location 3 times, trying to figure out the best course of action for a broken…read morephone.They we're especially patient, helpful, and knowledgeable, not to mention fabulous personalities. I was frustrated and they were there to help and guide me back to being reconnected with the world again.

Words cannot express how much I can't stand this T-Mobile location. I've gone twice; the second…read moretime against my better judgement but I was like naw it'll be okay. First time I brought a new unlocked phone from target to add to my plan. After an hour and a half the employee "couldn't" get the physical sim or esim to "work" and told me to return it to target and buy it from them instead. He also pushed his music onto me; asking what streaming music service I use and asked me to look up his single. He was also browsing Facebook "dupont singles club" while "waiting" on whatever he was "trying" to get the phone to do. Another location was able to get the phone up and running with esim within MINUTES. My husband told me in hindsight he was just trying to make a sale to get me to get the phone from him. Second time we went to try and get information on what we needed to do to cancel our lines and get a "transfer pin" for new service. He said there was nothing he could do. Upon calling customer service it's a simple pin you can get from the tmobile app. How does this guy literally know nothing about phones and service? While working here? Best of luck on the music industry side or dating.

Outstanding customer service, and a great repair for the fraction of what Apple wanted. A great…read moredowntown business that I'm happy to support!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

Justine was fantastic! Unfortunately, we had already been to one Xfinity store and they were out of…read morethe phone I wanted, so we were told to go to this location and they were also out of it. They're definitely needs to be a system to check who has what phones in stock. I ended up getting a different phone and I don't love it, but I don't want to go to the hassle of paying to return it.

Relocating back here and had to get situated once again; the range of services or questions one may…read morehave is pretty easy to have answered and a far more reasonable bundled rates than I was paying for with multiple services separately (internet, security cameras, cell phone). Kateryna was the one helping me out - knowledgeable and made things simple to install once I got home.