Spilled water on my Macbook and it immediately shut off. The soonest Apple could get me in was in 2…read moredays, but their repair que was 10-14days, 300$ regardless of if they can fix it. Erik called me back immediately, had me drop it off ASAP and kept me updated every day for the 3 days it took to get it fixed completely. $200, and only paid because it's fixed. 10/10 would recommend.

I took my laptop to Olympia Computer, it would not power on. They were friendly and informative…read morewhen I called about the process and when I dropped it off. Turned out my motherboard had a short and it wasn't worth fixing but the process was easy, they were friendly and informative and it was worth the $50 diagnostic fee to find out. I would definitely go back if I have computer issues in the future.

I've talked to lots of people about my cell phone, they all stopped helping…read more Except, when I went to Liv It mobile at Capitol Mall in Olympia. And they helped me with my cell phone case, and They FIXED MY CELL PHONE! I can't say enough, you must try them out! Capitol Mall around the corner from the Starbucks station.

This location really has awful customer service. I wouldn't bother visiting this location! They are…read morenot too knowledgeable on their products. Sad really.

Spent $371 to have a cracked screen repaired on my phone, which was fully functional when leaving…read moreit with them for the screen replacement. After picking it up, the camera, both front and back photo functions have issues. "Selfie" camera function just goes to a blurry screen and locks up. Regular camera will take one picture then displays "camera failed" on the screen. When I took it back to them and explained they may have fixed the crack in the screen but they broke the camera, this place refused to take responsibility for damaging the camera during repairs. They offered NO resulution other than we will replace your camera for the cost of parts, mind you the camera was fine at time of drop off. They wouldn't even put the cracked screen back on the phone and refund the repair cost. I will never take another device to them for ANY kind of repair, nor will I recommend their services to anyone. They do not stand behind the work they do and will not take responsibility for damage they cause. Do not trust them! There are at least two other businesses in the mall that offer the same repair services, do yourself a favor and use one of them instead.

Over the last year, I have taken in to this establishment two times my personal devices that had…read moreunique repair issues. Both times they could have easily charged me for an expensive repair bill. But both times they were gracious in readily identifying the issue and fixing it without an expensive bill. They demonstrated extensive knowledge of the devices and were pleasant and professional in our working through the problem. Two of my adult children have experienced good service with them and I readily recommend them to any of my friends. Doing business with a company that demonstrates these values is refreshing.

I came here because I was referred by AT&T and they made my phone worse, when they knew they did…read morenot even have the part that they needed in order to fix my phone. So they fucked it up and then said that they wouldn't have the part for 5 business days, practically saying this is your problem and my phone did not work at all. Will never be going back here.

I recommend going to the other Gamestop stores as this one has major issues with their customer…read moreservice. Just asking questions and they would smack their lips, raise their voices and roll their eyes at you. Of course you're gonna have more knowledge at your job than others. Hello. I honestly think the manager has anger/mental issues she would shake or vibrate her head when she's in the wrong. I recommend going to the Gamestop Galaxy in Lacey the one who runs that store is very proficient.

Why does this location always feel like they are going to go out of business. They have a very…read moresmall selection of used Xbox X/S games but a massive section of PlayStation. Also their used PS5 costs 70 dollars more than buying a new one from literally any other store. Save yourself some money and buy from Sony or Amazon you can get it for about 350-380 ish

This is a little lengthy, but I like a good story, so I just assume everyone else does, too. This…read moreis a repost of a Google review I did last summer. I spent not-quite-2-hours at the AT&T store in Olympia. My phone had gone into a loop of rapid fire error messages-- all because I hadn't done regular Google Play updates. Apparently. I'll own that. Anyway, I usually go up to the Capital Mall store, because they FIX things. When I go to the AT&T store here in Centralia, they instantly want me to upgrade to a new phone, without trying to fix it. I walked into the Mall store, and the woman who greeted me looked at my phone and said, "Looks like you need a new phone." What. The. What. Groundhog Day. "Nope," I say, "David and Gus have fixed it for me before, so I want to try to fix it first." I assess she's not capable, by demeanor nor skill, because she's very abrupt and impatient, and my eyes are darting around, as if I'm looking for a way out of the Hunger Games, but I'm actually looking around for someone else who might care a little more than not at all. Another employee, Ralph, stops by our table to see what's happening. He digs in, and patiently works on my phone (and shortly into it, the sales manager woman goes off to be not busy at another table). He tries every trick he knows. He has a big bag of tricks. Impressively big bag of tricks. Did I say he PATIENTLY worked on it? After well over an hour, we decide to reset my phone, even at the risk of losing everything, although I was reasonably certain I'd backed things up in Google. He reset it, and sure enough, everything uploaded to my phone, except for some voicemails and a few pics. Admittedly, I'm a horrible cell phone owner. I don't feed and care for it like I'm supposed to do, or even speak its tech language...in fact, if it were a pony, it would've died long ago. But I really appreciate people who are great at their job skills, who give superior customer service, and who make you feel like they were happy to help you. So, here's a big shout out to Ralph Rivera at the Capital Mall AT&T store. Thank you for treating me like a valued customer, and for fixing my phone. You're a Rockstar. And PS: Thank you for your service to our country.

Absolutely the worst customer service I have ever seen. If I could give a negative star I would…read more Today I entered the store at the capitol mall in Olympia to return a trade in. When we walked into the store we were not greeted by anyone we sat at a table expecting 1 of the 4 employees to come greet us that never happened. The manager and 2 employees were to occupied with what ever he had on his laptop the 4th employee was with a customer. When I decided to leave I walked over to them and asked if there was another store that could help me since they were ignoring me and instead of asking what I needed they told me where another store was. I have been a customer of att since 1992 and have spent a lot of money on your products to be treated the way we were. I will be canceling all of my lines thru your company and will go to a company that values there customers. The staff at the Olympia store are absolutely garbage.i would not recommend anyone to go to that store take your business elsewhere.

Fantastic place clean, friendly, very nice people. I called on a specific product was helped by…read morethe store manager and she pulled the product I wanted and held it for me. Fast transaction She Rocked I think she was the store manager if she was not she should be. Thank you so much!!

My PS3 console had worn out, and I went to GameStop to buy a replacement. I know these are not…read moreavailable new, but I figured buying one from a national retailer would mean that the store had checked it over or even refurbished it. Nothing I was told during the purchase disabused me of that notion. But when the console died on me less than three months later, the people at he same store told me that it was well past the SEVEN DAY trial period and since I had not bought a warranty, there was nothing they could or would do for me. I questioned them and found out that the console had probably been a trade-in and they had seen it work when they fired it up and figured that was good enough to sell it for $160 to a chump like me. Should I have questioned them more before I bought? Sure. Should I have been less trusting? Absolutely. Will I do business with GameStop in the future? Not just no, but HELL NO!

Batteries Plus is a chain of stores that sells car batteries, light systems, bulbs, and other…read moresimilar items. [Price Range] -- $20+ [Services] -- they can replicate car keys and key fobs, install batteries in your car, repair phones, and a bunch more. [Location]-- located very close to the super busy Tacoma Mall area. The parking area is very small-- only having 4 or 5 spots, so it can be a pain to get out when the area is busy. Other than that, the store is clean and there aren't any people loitering there. [Experience]-- the employees were pleasant to interact with. I needed a car key replaced and initially the associate wasn't sure their machine could replicate my car key due to how worn it was, so she refunded the programming fee and had me find someone to manually cut it. Fortunately, Home Depot's (they can also replicate most car keys even if they have transponders) machine replicated the key perfectly, so I came back to this location and she was able to use their software to program the key to my car. Overall, I paid $122 for them to do so. It's entirely possible to do this yourself if you order a kit or have two car keys, but considering I needed it done ASAP I am very grateful for this service and I don't think the price is that bad.

Got new Duracell auto battery installed in my Lexus in 15 minutes, no appointment or waiting! You…read morecannot get faster service anywhere else. The website had a double discount sale and they install it for free. You get a top quality battery for a good price and immediate install, just what anyone needs.