Fantastic place clean, friendly, very nice people. I called on a specific product was helped by…read morethe store manager and she pulled the product I wanted and held it for me. Fast transaction She Rocked I think she was the store manager if she was not she should be. Thank you so much!!

My PS3 console had worn out, and I went to GameStop to buy a replacement. I know these are not…read moreavailable new, but I figured buying one from a national retailer would mean that the store had checked it over or even refurbished it. Nothing I was told during the purchase disabused me of that notion. But when the console died on me less than three months later, the people at he same store told me that it was well past the SEVEN DAY trial period and since I had not bought a warranty, there was nothing they could or would do for me. I questioned them and found out that the console had probably been a trade-in and they had seen it work when they fired it up and figured that was good enough to sell it for $160 to a chump like me. Should I have questioned them more before I bought? Sure. Should I have been less trusting? Absolutely. Will I do business with GameStop in the future? Not just no, but HELL NO!

Qwest is the worst internet ever. We have had NOTHING BUT PROBLEMS with them. Unless you want to…read morehave to restart the internet every 3-30 min don't use qwest!!

Absolutely horrible customer service…read more I went to the mall location asking about a new phone because my old one had a damaged screen from a drop. I was told that all JUMP! upgrades have to be handled online and that T-Mobile will mail me a new phone, and I can't get a new one in the store through that program. Ok, fine...not the service reps fault, that's how they do things, blah blah. However, when I asked how I was going to pick my new phone, I was met with blank stares. Them: "You have to do it online." Me: "Yes, I understand that, but how am I going to choose my phone?" Them: "Online, you pick it online. Through the app." Me: *sigh* Apparently nuance is totally lost on some people. Neither rep offered to show me some new phones, tell me about new phones, or help me in any way other than "you have to do it online". Talk about an opportunity lost. I guess since they weren't going to make a $$$ sale in that moment, I was one of those customers who wasn't worth the extra effort. Or any effort, apparently. I'd give them 1/2 star if I could.

Every time we have been to this store the staff has been great. Go during "off" hours and you…read moreshouldn't have a long wait. The sales people are always very helpful. I recently dropped my new iPhone 17 and the screen protector cracked - it was a hard fall onto a rock and the actual screen was protected. I went into the store and came out 5 minutes later with my phone good as new.

This is a little lengthy, but I like a good story, so I just assume everyone else does, too. This…read moreis a repost of a Google review I did last summer. I spent not-quite-2-hours at the AT&T store in Olympia. My phone had gone into a loop of rapid fire error messages-- all because I hadn't done regular Google Play updates. Apparently. I'll own that. Anyway, I usually go up to the Capital Mall store, because they FIX things. When I go to the AT&T store here in Centralia, they instantly want me to upgrade to a new phone, without trying to fix it. I walked into the Mall store, and the woman who greeted me looked at my phone and said, "Looks like you need a new phone." What. The. What. Groundhog Day. "Nope," I say, "David and Gus have fixed it for me before, so I want to try to fix it first." I assess she's not capable, by demeanor nor skill, because she's very abrupt and impatient, and my eyes are darting around, as if I'm looking for a way out of the Hunger Games, but I'm actually looking around for someone else who might care a little more than not at all. Another employee, Ralph, stops by our table to see what's happening. He digs in, and patiently works on my phone (and shortly into it, the sales manager woman goes off to be not busy at another table). He tries every trick he knows. He has a big bag of tricks. Impressively big bag of tricks. Did I say he PATIENTLY worked on it? After well over an hour, we decide to reset my phone, even at the risk of losing everything, although I was reasonably certain I'd backed things up in Google. He reset it, and sure enough, everything uploaded to my phone, except for some voicemails and a few pics. Admittedly, I'm a horrible cell phone owner. I don't feed and care for it like I'm supposed to do, or even speak its tech language...in fact, if it were a pony, it would've died long ago. But I really appreciate people who are great at their job skills, who give superior customer service, and who make you feel like they were happy to help you. So, here's a big shout out to Ralph Rivera at the Capital Mall AT&T store. Thank you for treating me like a valued customer, and for fixing my phone. You're a Rockstar. And PS: Thank you for your service to our country.

We walked in to buy a charging cord. There was only one store clerk, and he said he would be right…read morewith us. He was helping someone buy a phone. We waited for about 20 minutes. They were talking and looking at us. I felt uncomfortable and almost walked out. He came over and found the cord. My husband gave him our debit card and he ran it, asking if we wanted the receipt emailed. We said yes, he fiddled with the handheld, finally said he sent it. He never asked our name or looked up our account. 2 days later, we were charged double and no receipt was sent. We tried to call, but they won't pick up the phone. I had our bank reverse the charge.

They screwed up my phone and it almost exploded and I could've died. They told me someone died last…read moremonth because they're battery exploded and they told me if I would've waited 2-3 more days it would've exploded. I had to pay $50+ to get a new battery in my phone and they blamed it on me.

Two weeks ago to this day, I bought a 55$ paladin case from here cellairis in the capital mall in…read moreOlympia. Yesterday I took my case off of the holster and the holster hook broke! I drove up to the store from home 45 mins away to be told that the holster doesn't matter! Basically that the case is what I purchased not the holster and that the 55$ case will not be fixed nor replaced!! I spent a lot of money on this case and can not believe they do not make things right, they sell them and don't care what happens after that!! Horrible I would like to be contacted from the owner of this company or head management asap

I've talked to lots of people about my cell phone, they all stopped helping…read more Except, when I went to Liv It mobile at Capitol Mall in Olympia. And they helped me with my cell phone case, and They FIXED MY CELL PHONE! I can't say enough, you must try them out! Capitol Mall around the corner from the Starbucks station.

This location really has awful customer service. I wouldn't bother visiting this location! They are…read morenot too knowledgeable on their products. Sad really.

We really liked this store. Alanna was amazing! She spent a LONG time with us to make sure we got…read moreeverything we wanted and wasn't in a hurry to move us on. She made everything easy and crystal clear. She even had us bring our old smartphones in and we got $300 dollars EACH for our OLD smartphones just for signing up! We are sitting at home with new iPads and iPhones 6s and couldn't be happier. Yes you pay more for Verizon, however their service is excellent. Alanna even provided her cell phone number for any issues or concerns. I couldn't be happier!

Be aware, these Verizon Stores in Olympia and Lacey are NOT Verizon Stores, they are owned by…read moreVICTRA, a company out of N Carolina that ACTS like a Verizon Store. They aren't Verizon stores and worse yet the free phone deals you are offered from Verizon are NOT honored by this company. My wife and I got screwed by Victra because they act like you are getting the deal from Verizon but get the REAL bill 30 days later!!!. DO NOT go to these stores because they lie to you!!! It's too bad that Verizon used to be a great company, but NOT anymore! AT&T has a great deal right now to get rid of this crappy company

I purchased a 98" TCL QM7K Open-Box Excellent TV that was listed as available. After spending…read morenearly two hours on the phone and speaking with eight different representatives, I was ultimately told the TV was never actually in inventory. Because it was an open-box item, Best Buy declined to honor the purchase price on a new unit or offer a comparable replacement. The employees I spoke with were consistently kind, professional, and genuinely wanted to help. My frustration is not with them. They seemed limited by the systems and policies they had to work within. The process itself was incredibly frustrating. I received conflicting information from multiple representatives, was told my surround sound system and wall mount couldn't be canceled, yet I was able to submit a cancellation request myself through the app. I was also directed to replacement inventory that turned out to be located in Iowa and Minnesota rather than anywhere near me. Inventory mistakes happen. What left a bad impression was the lack of a practical solution after the purchase had already been completed. From a customer perspective, it felt like I was being pushed away from the deal I had legitimately purchased and toward paying significantly more for the same TV. I was prepared to spend several thousand dollars at Best Buy, but after this experience I chose to take my business elsewhere. The employees deserved better tools to help customers, and customers deserve a smoother process when something goes wrong.

1/5 Stars -- Absolutely Unacceptable Geek Squad Experience!…read more I have NEVER experienced such incompetent, dismissive customer service as I did at Geek Squad inside Best Buy on Black Lake Boulevard in Olympia. I scheduled a 3:40 PM appointment because my iPhone stopped recognizing its battery. Despite having AppleCare, an employee named Rodney quoted me $50 for a battery replacement. He then instructed me to factory reset my phone, INCLUDING deleting my eSIM, despite knowing this was my ONLY Apple device. He never warned me that doing so could leave me without cellular service or access to my Apple account. I followed his instructions and ended up completely locked out of my phone! I returned for a second appointment at 6:40 PM with my two toddlers. Rodney told me there was nothing he could do and that I needed to call Apple. WITH WHAT PHONE?! When I explained that I had no other device, he suggested borrowing a friend's phone. I had just moved to Olympia and was trying to navigate this nightmare with two young children. After requesting management, I was finally allowed to use the store's phone to contact Apple. Apple explained that I would need to visit an Apple Store to resolve the authentication issue. Then things got even worse. Supervisor Isaac told me they had reviewed security footage and that I had NEVER handed over my phone. EXCUSE ME?! I physically walked him over to where I had handed Rodney my phone and pointed it out SITTING BEHIND THEIR COUNTER NEXT TO THEIR KEYBOARD! The very phone they claimed I had never handed over! When I requested Isaac's supervisor, he handed me a customer service phone number. AGAIN, HOW EXACTLY AM I SUPPOSED TO CALL WHEN I DON'T HAVE A FUNCTIONING PHONE?! I left that store shaking angry, without cellular service, access to my phone, GPS, or the battery repair I originally came in for. The following day, I attempted to navigate to the Apple Store in Tacoma without GPS. When that proved unsuccessful, I drove to the Apple Store in Tukwila because I knew the area well enough to navigate without my phone. And here's the kicker: Apple confirmed that the battery repair Geek Squad wanted to charge me $50 for was COVERED UNDER MY APPLECARE! Apple resolved my issues in approximately TWO HOURS. Let me summarize: TWO Geek Squad appointments. Multiple employees. THREE supervisors. Hours of frustration. ZERO resolution. Meanwhile, Apple handled everything in two hours. I understand Geek Squad cannot bypass Apple's security requirements. But competent troubleshooting, accurate information about AppleCare coverage, accountability, and basic customer service should not be unreasonable expectations. I came in with a battery issue. I left without a usable phone, without GPS, without a completed repair, and with a customer service number I couldn't even call. The lack of professionalism, knowledge, and accountability at this location was ASTOUNDING. I will NEVER return to this Best Buy for my technology needs. If you have AppleCare, save yourself the frustration and go directly to Apple.