Note: This review is *not* about Comcast's business model, charges & fees, or other corporate level…read moreconsiderations that have drawn fire and resulted in one star reviews from other reviewers. I guess I'll be the exception and give this Xfinity store a good review for the service received when we stopped in to add a couple services to a basic account. We dropped in sort of mid-day on a weekday and had a minimal 10'ish minute wait before being called on. Very special kudos to Dave, the customer service rep who took care of us. His service is what this review is really about. He was well informed on the Comcast products, including a rather obscure one we were adding, & fluid in navigating their order system. He was genuinely friendly, engaging, and fun. His personality kept the process of taking care of business light and easy. His service was solid 5 star level!! He was super comprehensive & clear informing us what our added service should look like at home. He gave us the needed boxes & cables to install, since we wanted to avoid a technician visit fee. The install was pretty simple & straightforward for an old I.T. guy like me. One demerit for Xfinity back end glitch, that's not this store's fault, that fubarred the service after equipment hookup. Eva at Xfinity customer service call center was patient & proficient at eventually clearing the issue remotely in about half an hour on the phone. She too was friendly, courteous, and proficient.

The store is fine. Comcast as a business is very broken. I echo all of the negative reviews below…read more I just switched to TMobile internet and I'm now paying way less for the same service. Another option is Mint Mobile which now offers internet service.

We really liked this store. Alanna was amazing! She spent a LONG time with us to make sure we got…read moreeverything we wanted and wasn't in a hurry to move us on. She made everything easy and crystal clear. She even had us bring our old smartphones in and we got $300 dollars EACH for our OLD smartphones just for signing up! We are sitting at home with new iPads and iPhones 6s and couldn't be happier. Yes you pay more for Verizon, however their service is excellent. Alanna even provided her cell phone number for any issues or concerns. I couldn't be happier!

Be aware, these Verizon Stores in Olympia and Lacey are NOT Verizon Stores, they are owned by…read moreVICTRA, a company out of N Carolina that ACTS like a Verizon Store. They aren't Verizon stores and worse yet the free phone deals you are offered from Verizon are NOT honored by this company. My wife and I got screwed by Victra because they act like you are getting the deal from Verizon but get the REAL bill 30 days later!!!. DO NOT go to these stores because they lie to you!!! It's too bad that Verizon used to be a great company, but NOT anymore! AT&T has a great deal right now to get rid of this crappy company

Yesterday my local access account with Rainier Connect went down; all I got was a 404 page with a…read moredog on it. I called Rainier Connect and after a couple of minutes talking with a technician he said since my wireless company was Century Link he couldn't help me and to call another number. I simply thought it was another department within Rainier Connect; wrong. It turned out to be Whisler Communications. Shane answered the phone and after I explained my problem; even though I am not a customer, he took over my computer and fixed the problem. Shane was professional, courteous, friendly, and in 10 minutes I was back up and running. I live in Scottsdale, AZ and will probably never use his company, but I would highly recommend his services to anybody who lives in his operating area. He picked up the phone, no transfers to somebody else and solved my issue. Thank you Shane for a job well done. Bob gooding@localaccess.com

From the owner: Whisler Communications is a family owned and operated business located in the Mottman Industrial…read morePark in Olympia, Washington. We have been a wireless leader in Southwest Washington since 1959 providing sales and services of wireless communication systems. We currently provide a range of products and services from simplex 2 way radio, to large scale trunked systems, and now a partnership with Air Access Inc. providing wireless broadband internet to areas unable to access highspeed ground lines. Authorized Kenwood dealer.

Atlas Networks has been such an amazing wifi service provider when we lived in our apartment…read morecomplex. They provide 5G and regular wifi all in one box for just the cost of $39.99 per month. High speed wifi that it was able to hold up to our gaming/streaming needs. When there were any issues with our wifi, I would easily access a call to the Atlas team to inform them. They would either send their team immediately to the site if your building id causing the issue or send a member if it just happens to be your own wifi box acting up. The Atlas team would tend to the problem immediately. If its a problem within the building network, rather than calling constantly for an update, you could just go on their website and in there, there is a part of the site where you can track the status of the problem. They will inform you whether their team is done, still trying to fix the issue, or on their way to the site. I wish they serviced other locations, but they remain only for businesses and for residentials around the Seattle/Burien area. If they expand further to our area, I will definitely change my wifi in a heartbeat.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I would give Xfinity zero stars if I could…read more From our very first call, we clearly told Xfinity that we owned our own modem and router and did not need to rent or purchase any of their equipment. We were told that was no problem and that the coax cable we needed would be included in a welcome box shipped to our house. That box never came. After waiting approximately a week, we called Xfinity and were told something completely different: they supposedly could not send us only a coax cable and would instead have to send us startup equipment and charge us for it. We did not need their equipment. We never asked for their equipment. We had already been told that the cable would be sent separately as part of getting our service started. Because Xfinity failed to send the coax cable they promised, we never even connected to their network and never used a single day of their internet service. That apparently did not stop them from taking approximately $25 from our bank account for startup fees and then billing us for the time between our initial order and the date we finally gave up and canceled the service. I then spent approximately an hour and a half on hold trying to get help with a problem Xfinity created in the first place. It is difficult to understand how a company can justify charging someone for internet service they literally never used, especially when the reason they could not use it was because Xfinity failed to provide something its own representative promised would be sent. Between the incorrect information, the missing equipment, the unexplained charges, the excessive hold time, and the attempt to bill us for unusable service, this was one of the worst customer-service experiences I have had. I would strongly caution anyone considering Xfinity to carefully watch what they are promised and what they are charged.

I would give them less than 1 star if I could. EVERY SINGLE PART of my transaction was screwed up,…read morethey now cannot fix it, and if I cancel my service (which I would like to do!) then I lose the entire value of my trade-in (which was also wrong). Their customer service is beyond horrible, and they are liars. It's that simple. Avoid doing business with this company at all costs!!!!

Awesome service very professional would recommend their service to anyone needing help with…read moreconnection issues/setups

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!

If you have other options, do not use Direct TV. They are a complete joke when it comes to…read morefollowing through, sticking to their installation job orders, and calling you to ask whether you can reschedule. When I ordered service July 25, 2018 and scheduled for installation on August 1, between 1 p.m. to 4 p.m. somehow, their system went down, and lost my account and installation appointment. Oh they had to reschedule and the soonest they could take care of me was August 11, 2018. Now, if that isn't enough, I drove my ass all the way from Seattle to my Chehalis new home at 5 a.m. to make sure I was there from 8 a.m. to 12 p.m. for the appointment. I get an automated message on my phone that they would be coming out soon. 12:30 p.m. rolls around and I call to see what happened, and the installation department told me that they had to reschedule me for August 29th! Are you kidding me? It takes them a month if lucky to get you set up? What kind of piece of shit service company is this? You make me wait another 2 weeks when you inconveniently without my consent reschedule me for a day that doesn't work for me? They are horrible and I don't have any other options in my area. I begged for Xfinity or Dish TV and nope, they do not service my area. I am screwed! They haven't even offered to get me taken care of or credit me for 3 times the inconvenience and mess ups they caused. I met my obligation to be at the home 2 hours driving to make sure it got connected, and no such luck. If you have other providers, go with a customer service oriented caring company. These people can't deliver or follow through from the start!

This is probably the worse I've ever experienced in regards of costumer service!!!! They are not…read moreeven familiar with their own procedures, we had a very bad experience while moving and their services and like I said: worse phone costumer service ever!!!!!

The service is exceptional, demonstrating a high level of reliability. Uploads and downloads are…read moreimpressively quick, making it a convenient choice for users. Overall, it delivers a seamless experience that stands out.

We switched to Advanced Stream a few years ago and are very pleased with the service. Very few…read moreoutages but the repairs are dealt with promptly. Customer Service is always great, they're always there and go the extra mile to give you the help you need.

So I live in Washington State, as most people who live in this state and have dish know, the FOX…read morechannel has been removed since June. Dish will tell you they are working 24/7 for the consumer to try and keep the cost down and not pay the high prices the broadcasters want for their services. So about a week ago I decided after having Dish Network for 2 1/2 years to switch providers so I could watch Seahawks football. When I went to cancel my services with Dish Network, they told me I added a receiver in 03/15, therefore I was automatically signed up for another 2 year agreement from that point on and they would be charging me an early termination fee of $80. I explained to them they were not holding up their end of the programming I paid for and I would not have switched if they did. They in turn told me in the fine print of the agreement programming is subject to change at anytime during the agreement. As I explained to them; if that is the case then they would be allowed to not renew their contract with the 200+ channels they say they provide and I would still be responsible for fulfilling my 2 year agreement with them! They told me that would be highly unlikely, and kept apologizing for not renewing their agreement with FOX. Of course if you listen to them it is all the broadcasters fault for wanting to charge them high prices for broadcasting the channel. At no time do they mention the millions of dollars Dish Network Makes. I suppose CEO Charles W. Ergen's modest 1.6 million dollar salary, and Vice President Warren W. Schlichting's $974,479 salary is justified. To pour a little salt in the wound they also want to add $10 to my final bill to ship their equipment back to them! I will be contacting the Attorney General's Office, and see about a Class Action Law Suit against Dish Network for us Washington residents who are getting screwed over by this Mega TV provider! Do not sign up for DISH Network they have language built into their agreements to Screw you over when you try and terminate your service with them! AGAIN DO NOT SIGN UP FOR DISH NETWORK!!!

Still deserve zero stars! Still no refund and here I sit on…read morehold once again to try and get it! What an absolute waste of my time!