great customer service…read more went there for specific records and found wha i needed, with assistance they are very community oriented and communication is strong

Amazing collection of concert posters. Great inventory, friendly and super knowledgeable staff…read more Prices are reasonable, they have ample street and lot parking. They also have gift certificates available. I have been in here a few times either for myself or to get gifts, and it's giving every time. I have been to other record stores in the area; but they have the best hours and inventory. I like to support local, and this place gives me a reason to come back and do so...

I've driven past this shop for years, and as someone with experience in video conversion, I've…read morealways been curious about what sort of systems were set up inside. Their website looks straight out of the 90s. There's a lot of information, but I was floored by the fact that I could only order a conversion by **printing out and mailing in an order form** until I saw the fine print that said "walk-ins welcome". I had an old Betamax tape that I didn't have the equipment to convert, so I finally had a reason to stop by! I expected to find a 40-something in a clean, technologically up-to-date shop who could look at a piece of media and digitize it to a file type of your choosing. But stepping into Video Lab is like stepping back in time - decked out like a library with stacks and stacks of VCRs and cables, it looks like it could be a vintage bootleg server room. There's a life-size cutout of John Wayne and a variety of stickers that make the proprietor's politics apparent. The customer area is just a tiny sliver next to the front door blocked off by a counter, which gives the place the air of a museum exhibit to be observed from afar. I stood at the counter for maybe 20 seconds with no sign of life until a man shuffled out from around a corner. He didn't acknowledge me so I started the conversation. If I remember correctly, Steve's been running this shop since around 1982, and I get the sense that he stopped updating his processes once DVDs became the dominant media format. He plays a tape in real time while it burns to a DVD and watches TV in the background to fill the time. I was disappointed that he only offered to convert to DVD. My tape conversion was ready within 24 hours. Since DVDs have not been the dominant media format for close to a decade, my plan was just to rip the video to my hard drive and toss the disc. However, the disc wouldn't play in my Samsung DVD player, so I brought it back along with some of my equipment with the hope that I could just connect my computer to his Betamax player to import the tape directly. He seemed baffled by the request but invited me to step back into the stacks of players and helped me hook up my computer. Sitting there waiting for my tape to import, I marveled at the setup and thought about how much fun it'd be to help him streamline the operation. As we were chatting, I asked him why he was only offering DVDs instead of more versatile solutions like thumb drives, and he suggested that there wasn't demand for it. This surprised me, but he did have piles of finished orders on the counter so I suppose he's doing fine.

Truly happy with this experience and the product! I did some research on the places where you send…read moreyour VHS tapes to be dubbed. They were more money than I expected to or wanted to pay and there was up to a 6-week turnaround! So I remembered this tiny little place right around 56th and South Tacoma Way. I called and spoke with Steve. My first concern was with the copyright on an obscure exercise video from 1994 that was never made into a DVD. He immediately said copyrights expire after 25 years. I live about 3 or 4 miles away from there, so I popped into my car and drove right over. He quoted $24.95 plus tax, cash. ($27.49) He told me it would be ready the next day! So after phone call from him the following day, I popped back into my car and went back. I am deliriously happy that I will be able to use an exercise format that helped me lose over 50 lb back in the day. (I'm a little creakier and only need to lose about 15, but I know this video works for me.) the only place I have for a VCR has about three square feet of area in which to move. Now I can use my living room! I am viewing it as I write this, and I find it to be of perfect quality. In less than 24 hours! Steve was a pleasure to deal with and I can't find any reason why I would not go back once I find more things to convert! Definite 10 / 10 !

Had to pop in because I haven't seen a video store in at least two decades! I guess there's no…read morecable TV in Astoria?? Video stores seem to be very popular (and normal) in this part of Oregon. They had everything from new releases to video games. Blast from the past!

Owner and staff are very awesome and knowledgeable. The store is neat and organized. If you ever…read moreneed help finding a movie, they are there for you.

FRAUD ALERT with this business: 2 years ago my husband and I took a little trip to Ocean Shores…read more We rented a room, then it started to rain. We drove down the street to Box Office Video. Rented a movie, returned it the next day, then headed home. 2 months later, my credit card was charged for $72. I called Box Office Video and talked with the owner and asked him to look for the movie I returned. He found the movie I rented and my account said "returned". However, he couldn't tell me why my card was charged $72. He said he would refund it by the end of the day. I checked my account 3 days later and didn't find a refund. Called again. Same conversation. We had this same conversation 5 times over the course of 3 weeks. Then I told him, if it wasn't refunded, I was going to call the State Attorney General's office to file a fraud claim. He said he understood and promised me his accountant would take care of it. He never refunded the charges. I filed a claim with the state, and a copy of the claim was sent to him. Also, filed fraud with my credit card. DO NOT USE THIS "BUSINESS". I'm sure I wasn't the first person.

My PS3 console had worn out, and I went to GameStop to buy a replacement. I know these are not…read moreavailable new, but I figured buying one from a national retailer would mean that the store had checked it over or even refurbished it. Nothing I was told during the purchase disabused me of that notion. But when the console died on me less than three months later, the people at he same store told me that it was well past the SEVEN DAY trial period and since I had not bought a warranty, there was nothing they could or would do for me. I questioned them and found out that the console had probably been a trade-in and they had seen it work when they fired it up and figured that was good enough to sell it for $160 to a chump like me. Should I have questioned them more before I bought? Sure. Should I have been less trusting? Absolutely. Will I do business with GameStop in the future? Not just no, but HELL NO!

Just bought a new ps5 and was given the wrong one and box was damaged so the worker checked the…read morewhite box it comes in an wasn't re sealed by them brought it in the next day to exchange for the disc drive one and would not replace guy gave it 1 min tops for the employee to get back and tells me I'm SOL, I would take my business else where if I were anyone else