This is one of two locations in the Olympia area to go to when they have the T-Mobile Tuesday…read moregiveaways because they're a company owned store that will have the merch, whereas the Authorized sellers won't. Came here the other day with my elderly friend who didn't know how to set up his voicemail. An employee got him set up and we were out the door in seven minutes. While I was waiting for him, I had two employees check in on me to make sure I was being served. That's excellent customer service!

tmobile in general sucks if you try to call you will just have lines added to your account because…read morethat's how they the agents get paid. Every time you call they add lines. every call is 2 hours long with no help just a higher bill. you won't get free Netflix because they cut it off and promotion codes don't work over and over again. its expensive and a scam with bad coverage. Just try getting any help you'll regret ever going with this company.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

I needed a new screen installed, they didn't have the part and wait was a week. OK. They did not…read morecall to let me know whether the part was in/ what the status of the repair was after a week plus a day. I called that afternoon, was initially told my phone had been shipped to the warehouse! Over the next couple of hours they called me with conflicting information: they had the phone, but the order had not been made; finally, Jeff the manager called to tell me they had both the phone and the part. At that point I had whiplash from all I'd heard from them. I asked for my phone back without the repair, which they did. However, they returned my phone to me without the SIM card.

BEWARE Do not get involved with there prepaid service. If you change carriers Verizon will keep any…read moremoney left on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

The worst customer service I've ever had at a place. Went to activate my phone due to having issues…read moredoing it over the phone. The guy refused to help me didn't even listen to why I was there. Why I couldn't activate my phone and transfer the info. All I have to say is if you don't want to do your job find a new one. Zero stars. I will never go back to Verizon.

Went in today to get help as to why I was not getting internet while on the road. Thankful for…read moreBrandon Collins as after being there 30 plus minutes he was able to get it working!! I am so grateful to help for his expertise all around pleasant attitude and a determination to get it working for me again!! Thank you and big shout out to Brandon boss!! He was great!!

They neglect to acknowledge your presence, ignore your trying to ask a question, and continue to…read morepretend to work on something in the back. Been here twice, never again.

Iverson was awesome! He was incredibly helpful, knowledgeable, and professional. He made the whole…read moreexperience easy and took the time to make sure everything was taken care of. Definitely appreciate the great customer service!

Hi, In the past, I have said that Comcast was a member of…read moreHell. BUT, I have changed my mind after going into the store on Martin and working face-to-face with a couple of their reps. They did wonderfully. Now, phone customer service is still not up to my hopeful standards, but who knows, maybe a miracle will happen there, too. :)

5 Stars for Barry McCall!! I went into the store to buy a new phone charger on Thursday Jan. 3…read more I figured a few days after Christmas and New Years, the place would have been quiet, especially also after lunch. Wrong. The store was slammed and he was busting his tail to serve every one. Part of the reason the store was "slammed" is that an elderly couple had a problem with a phone they purchased 6 months ago and were just now getting the problem resolved. To be fair, they were two very difficult people to deal with too. (my observation). Yet Barry handled them in a very courteous manner while dealing with tech support on the phone who I suspect were not the most patient. Again, Barry showed the patience of Job! It was a wait. And for not having back up for the sales staff, I took a star off from the store from what I would have given had the service been more prompt. (not Barry's fault).

Do Not go to this store Poor customer service from all Representatives and also very very rude Talk…read moredown to customers Liars Liars Poor service from management disrespectful Liars Not a AT&T store they are authorized to sell AT&T products take Your business some where else. This a negative one

Print department was very helpful and accommodating. Deborah was especially helpful going out of…read moreher way to help.

I went there with a "copy" project that needed to be done. I had two things that needed to be…read moreenlarged on a copier and a set of plans that I needed to copies of. I was there on a Monday afternoon and was told that it would be ready on Wednesday. They said I could pay extra and have it done immediately, or wait for them to do it, which would make it ready on Wednesday. I didn't need them immediately so I said Wednesday would be fine. They said keep an eye on your email because if they're done early, will let you know. I didn't receive an email so I went there on Wednesday afternoon to pick them up at which time they told me they were not ready but I could come back at 7 PM and they would be ready. I decided not to go back that night at 7 PM, but I went the next morning around 8:30 AM and guess what they still were not done. In fact, they hadn't even been started yet. So I had to wait and the young lady behind the counter did the project for me. I asked to speak to the manager, whose name was Shawn. I explained the situation to him, and he proceeded to tell me that it was my fault for expecting them to be done at the last minute?? I told him I didn't understand because I came in on Monday and they told me I could pick them up on Wednesday not that I said I needed them by Wednesday. He told me there is never a set time when projects will be finished; you just have to watch for the email that says they are finished. I feel like if I waited for an email I would be waiting still to this day. That manager, Shawn was absolutely useless and had no customer service abilities. Mind you I wasn't asking for anything from him, just letting him know the situation. You can imagine, I will not be back to this location or probably any location for this kind of need. Moving forward I'll most likely find another place that can do the job in a timely manner.