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    Verizon

    3.4 (37 reviews)
    Closed 9:00 am - 7:00 pm

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    My new Samsung S5! My rep Lindsay pointed out the gold one matched the gold line on my French mani. Yep, I bought it!
    T D.

    Easy location, ample parking, I love that I can make an appointment with my favorite rep or drop in with any questions and get quick help. No long lines and confusion like the other Verizon locations I've been to. So many "Pros" ~ I love my new Samsung S5. My rep (Lindsay) was so very efficient, patient when I couldn't make up my mind, even more patient te answering over my 400+ pics from my old phone. She listened to my needs and offered quality products, checked my plan for the best one. I'm feeling more confident knowing that I have a representative a phone call away if I need help. They also gave me credit for donation my old cell phone. My only con: I wish there had been more active floor models to sample. I think my husband would have gotten a new tablet if he'd had the opportunity to play with some while I was busy. Highly recommend ~ sales rep Lindsay B. Is awesome

    The refund/exchange policy

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    4 months ago

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    Help Desk

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    Photo of Kathy M.
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    1 year ago

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    2 years ago

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    Help Desk

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    1 year ago

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    2 years ago

    I had a really great experience upgrading my phone today. Big shoutout to Benjamin for making things quick, easy and enjoyable

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

    Walked in, greeted quickly, and had what we needed (a new prepaid phone) all in under 15 minutes. Great service, great experience!

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    2 years ago

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    7 years ago

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    12 years ago

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    4 years ago

    The manager at this location was very rude when we went to try to upgrade our lines...

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    Help Desk

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    11 years ago

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    5 years ago

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    8 years ago

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    Kadra L.

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    9 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    10 years ago

    Very friendly and helpful group of employees. I'm from upstate New York and I would use this location if I ever visited again.

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    10 years ago

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    10 years ago

    Kurtis was amazing today! He got us everything we wanted. I definitely recommend going to see him!!

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    11 years ago

    Service is terrible. Misinformation is a waste of time! Dropping this account and jumping to a new carrier.

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    10 years ago

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    10 years ago

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    11 years ago

    I give Lacey Verizon Store 5 star rating, the service has been far past my expectations. Diane Johnson

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    11 years ago

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    Social Media Team G.

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    Review Highlights - Verizon

    Salinda (the manager) has gone over and above for us, and Curtis the assistant manager is also great to deal with.

    Mentioned in 5 reviews

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    T-Mobile

    T-Mobile

    (18 reviews)

    $$

    This is one of two locations in the Olympia area to go to when they have the T-Mobile Tuesday…read moregiveaways because they're a company owned store that will have the merch, whereas the Authorized sellers won't. Came here the other day with my elderly friend who didn't know how to set up his voicemail. An employee got him set up and we were out the door in seven minutes. While I was waiting for him, I had two employees check in on me to make sure I was being served. That's excellent customer service!

    Wife bought an iphone 15 pro max -- in cash. I had to verify my account using my driver license…read morebefore they accessed the account to add the phone. As the rep was transferring info from her old phone to new phone, another rep took the company ipad to assist another customer. After a few more minutes, I overhear conversation between that rep and new customer. Rep having trouble explaining to customer that what customer claims does not match account. They went over the items on the account and costs. I soon realized these two were viewing MY account and discussing terms of what my account consists of. Obviously, the rep had not verified account info with the new customer nor had he cleared the ipad and accessed that customer's account. Brainless! To top it off, once I got home to review my account, I saw that the rep at the store had added a service plan for wife's new phone--we did not request that. Each encounter with this T-Mobile store (5122 Yelm Hwy SE Suite A, Lacey, WA 98503) is a freakin' nightmare.

    The Phone Guys - Lacey - Apple Watch

    The Phone Guys - Lacey

    (18 reviews)

    I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

    Don't let them refer you to Federal Way for a battery replacement for an IPad and they lie to you…read more They said that Federal Way techs are the only ones in the area who replaces batteries. That is not true. I found a different, honest person today at a company in Olympia because my battery inside the IPad had disconnected. The new tech opened the IPad up and found that the battery was not even installed with the screws or adhesive, which is standard installation. The clear film was not taken off. It was just floating around and The Phone Guys also bent some of the contacts inside of the case. Also, I had to wait for 4 hours for them to complete the job. The Phone Guys in Lacey lied, and the Phone Guys in Federal Way did not know what they were doing, and did a terrible job. Don't go there if you want an honest interaction and don't go there if you want a job done right.

    Verizon - mobilephones - Updated May 2026

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