I took my laptop to Olympia Computer, it would not power on. They were friendly and informative…read morewhen I called about the process and when I dropped it off. Turned out my motherboard had a short and it wasn't worth fixing but the process was easy, they were friendly and informative and it was worth the $50 diagnostic fee to find out. I would definitely go back if I have computer issues in the future.

Easy. Dropped it off. Got my estimate. I gave the ok. And was what they had said from the…read morebeginning. Nice people and easy to deal with.

This location really has awful customer service. I wouldn't bother visiting this location! They are…read morenot too knowledgeable on their products. Sad really.

I brought my IPad into Livit Mobile after I dropped it and it wasn't working right. Seth got right…read moreon it and quoted me $30.00 to diagnose the problem. He opened it up and found that the battery wasn't secured and was improperly installed by a company that I previously brought it too, of which did a terrible job installing. I wish Livit wasn't closing their store. They will be missed. Seth was very honest with me and has great customer service skills.

BEWARE Do not get involved with there prepaid service. If you change carriers Verizon will keep any…read moremoney left on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

The worst customer service I've ever had at a place. Went to activate my phone due to having issues…read moredoing it over the phone. The guy refused to help me didn't even listen to why I was there. Why I couldn't activate my phone and transfer the info. All I have to say is if you don't want to do your job find a new one. Zero stars. I will never go back to Verizon.

Print department was very helpful and accommodating. Deborah was especially helpful going out of…read moreher way to help.

I went there with a "copy" project that needed to be done. I had two things that needed to be…read moreenlarged on a copier and a set of plans that I needed to copies of. I was there on a Monday afternoon and was told that it would be ready on Wednesday. They said I could pay extra and have it done immediately, or wait for them to do it, which would make it ready on Wednesday. I didn't need them immediately so I said Wednesday would be fine. They said keep an eye on your email because if they're done early, will let you know. I didn't receive an email so I went there on Wednesday afternoon to pick them up at which time they told me they were not ready but I could come back at 7 PM and they would be ready. I decided not to go back that night at 7 PM, but I went the next morning around 8:30 AM and guess what they still were not done. In fact, they hadn't even been started yet. So I had to wait and the young lady behind the counter did the project for me. I asked to speak to the manager, whose name was Shawn. I explained the situation to him, and he proceeded to tell me that it was my fault for expecting them to be done at the last minute?? I told him I didn't understand because I came in on Monday and they told me I could pick them up on Wednesday not that I said I needed them by Wednesday. He told me there is never a set time when projects will be finished; you just have to watch for the email that says they are finished. I feel like if I waited for an email I would be waiting still to this day. That manager, Shawn was absolutely useless and had no customer service abilities. Mind you I wasn't asking for anything from him, just letting him know the situation. You can imagine, I will not be back to this location or probably any location for this kind of need. Moving forward I'll most likely find another place that can do the job in a timely manner.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

I needed a new screen installed, they didn't have the part and wait was a week. OK. They did not…read morecall to let me know whether the part was in/ what the status of the repair was after a week plus a day. I called that afternoon, was initially told my phone had been shipped to the warehouse! Over the next couple of hours they called me with conflicting information: they had the phone, but the order had not been made; finally, Jeff the manager called to tell me they had both the phone and the part. At that point I had whiplash from all I'd heard from them. I asked for my phone back without the repair, which they did. However, they returned my phone to me without the SIM card.

This is one of two locations in the Olympia area to go to when they have the T-Mobile Tuesday…read moregiveaways because they're a company owned store that will have the merch, whereas the Authorized sellers won't. Came here the other day with my elderly friend who didn't know how to set up his voicemail. An employee got him set up and we were out the door in seven minutes. While I was waiting for him, I had two employees check in on me to make sure I was being served. That's excellent customer service!

tmobile in general sucks if you try to call you will just have lines added to your account because…read morethat's how they the agents get paid. Every time you call they add lines. every call is 2 hours long with no help just a higher bill. you won't get free Netflix because they cut it off and promotion codes don't work over and over again. its expensive and a scam with bad coverage. Just try getting any help you'll regret ever going with this company.

was having trouble with my phone so I went into Olympia cricket store and the guy was an idiot…read moretold me I had to buy a new phone I left I found the Cricket store out in Lacey on Galaxy Drive walked in told them what my phone was doing in and in less than 5 minutes the guys had my phone fixed I so appreciate them I will never go back to the other Cricket store I will always use them and it was Julio and Edgar that helped me.

Great service. Zach was outstanding, extremely helpful, we had one miscommunication but he was…read morequick to fix it. Would highly recommend friends and family and anyone else looking for quality phone service to check out cricket.

Spent $371 to have a cracked screen repaired on my phone, which was fully functional when leaving…read moreit with them for the screen replacement. After picking it up, the camera, both front and back photo functions have issues. "Selfie" camera function just goes to a blurry screen and locks up. Regular camera will take one picture then displays "camera failed" on the screen. When I took it back to them and explained they may have fixed the crack in the screen but they broke the camera, this place refused to take responsibility for damaging the camera during repairs. They offered NO resulution other than we will replace your camera for the cost of parts, mind you the camera was fine at time of drop off. They wouldn't even put the cracked screen back on the phone and refund the repair cost. I will never take another device to them for ANY kind of repair, nor will I recommend their services to anyone. They do not stand behind the work they do and will not take responsibility for damage they cause. Do not trust them! There are at least two other businesses in the mall that offer the same repair services, do yourself a favor and use one of them instead.

Let me just start by saying if I could leave a zero star review I would. This store is horrible. My…read morepartner worked for this store for a whopping 2 months and quit because of the amount of unprofessionalism. The store manger is uneducated and should have never become a store manger. He would leave my partner to watch the store (in his first month of working there) to go run his errands. He would go to doctors appointments and grocery shopping amongst other things while he was on the clock. My partner was constantly threatened to be fired or written up for not meeting sales goals when no one came into the store. Even when he was needing sales goals he was STILL being threatened. I could go on. Worked 6plus hours with NO BREAKS OR A LUNCH! Do not support this place! The company itself may be affordable but it's not worth it if their employees are treated like absolute garbage.