I took my laptop to Olympia Computer, it would not power on. They were friendly and informative…read morewhen I called about the process and when I dropped it off. Turned out my motherboard had a short and it wasn't worth fixing but the process was easy, they were friendly and informative and it was worth the $50 diagnostic fee to find out. I would definitely go back if I have computer issues in the future.

Easy. Dropped it off. Got my estimate. I gave the ok. And was what they had said from the…read morebeginning. Nice people and easy to deal with.

I brought my IPad into Livit Mobile after I dropped it and it wasn't working right. Seth got right…read moreon it and quoted me $30.00 to diagnose the problem. He opened it up and found that the battery wasn't secured and was improperly installed by a company that I previously brought it too, of which did a terrible job installing. I wish Livit wasn't closing their store. They will be missed. Seth was very honest with me and has great customer service skills.

Amazing, friendly, helpful and funny group of people. Thanks for making it so easy to get us what…read morewe needed.

The worst customer service I've ever had at a place. Went to activate my phone due to having issues…read moredoing it over the phone. The guy refused to help me didn't even listen to why I was there. Why I couldn't activate my phone and transfer the info. All I have to say is if you don't want to do your job find a new one. Zero stars. I will never go back to Verizon.

This is the first time I left a Verizon store not frustrated. Tyrell came over to us right away…read more He was friendly and helpful balancing being professional with compassion. We were frustrated how our messages weren't smoothly changing over to the Google system. Long story short, Tyrell did a great job and restored my faith in Verizon. We've had Verizon for decades, and yes it is expensive but the service and products are worth it. Thanks to whoever hired Tyrell!

Print department was very helpful and accommodating. Deborah was especially helpful going out of…read moreher way to help.

RE: photo printing services About a third of the numerous…read morepics I ordered came out whereby the images were cut ... either the tops were cut off, or a person or words were cut off on the sides, rendering them useless as prints. I am not a happy camper. I will say they offer good customer service at the Lacey location. But not sure I'd recommend them for photo printing.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

Don't let them refer you to Federal Way for a battery replacement for an IPad and they lie to you…read more They said that Federal Way techs are the only ones in the area who replaces batteries. That is not true. I found a different, honest person today at a company in Olympia because my battery inside the IPad had disconnected. The new tech opened the IPad up and found that the battery was not even installed with the screws or adhesive, which is standard installation. The clear film was not taken off. It was just floating around and The Phone Guys also bent some of the contacts inside of the case. Also, I had to wait for 4 hours for them to complete the job. The Phone Guys in Lacey lied, and the Phone Guys in Federal Way did not know what they were doing, and did a terrible job. Don't go there if you want an honest interaction and don't go there if you want a job done right.

This is one of two locations in the Olympia area to go to when they have the T-Mobile Tuesday…read moregiveaways because they're a company owned store that will have the merch, whereas the Authorized sellers won't. Came here the other day with my elderly friend who didn't know how to set up his voicemail. An employee got him set up and we were out the door in seven minutes. While I was waiting for him, I had two employees check in on me to make sure I was being served. That's excellent customer service!

Wife bought an iphone 15 pro max -- in cash. I had to verify my account using my driver license…read morebefore they accessed the account to add the phone. As the rep was transferring info from her old phone to new phone, another rep took the company ipad to assist another customer. After a few more minutes, I overhear conversation between that rep and new customer. Rep having trouble explaining to customer that what customer claims does not match account. They went over the items on the account and costs. I soon realized these two were viewing MY account and discussing terms of what my account consists of. Obviously, the rep had not verified account info with the new customer nor had he cleared the ipad and accessed that customer's account. Brainless! To top it off, once I got home to review my account, I saw that the rep at the store had added a service plan for wife's new phone--we did not request that. Each encounter with this T-Mobile store (5122 Yelm Hwy SE Suite A, Lacey, WA 98503) is a freakin' nightmare.

was having trouble with my phone so I went into Olympia cricket store and the guy was an idiot…read moretold me I had to buy a new phone I left I found the Cricket store out in Lacey on Galaxy Drive walked in told them what my phone was doing in and in less than 5 minutes the guys had my phone fixed I so appreciate them I will never go back to the other Cricket store I will always use them and it was Julio and Edgar that helped me.

Great service. Zach was outstanding, extremely helpful, we had one miscommunication but he was…read morequick to fix it. Would highly recommend friends and family and anyone else looking for quality phone service to check out cricket.

Spent $371 to have a cracked screen repaired on my phone, which was fully functional when leaving…read moreit with them for the screen replacement. After picking it up, the camera, both front and back photo functions have issues. "Selfie" camera function just goes to a blurry screen and locks up. Regular camera will take one picture then displays "camera failed" on the screen. When I took it back to them and explained they may have fixed the crack in the screen but they broke the camera, this place refused to take responsibility for damaging the camera during repairs. They offered NO resulution other than we will replace your camera for the cost of parts, mind you the camera was fine at time of drop off. They wouldn't even put the cracked screen back on the phone and refund the repair cost. I will never take another device to them for ANY kind of repair, nor will I recommend their services to anyone. They do not stand behind the work they do and will not take responsibility for damage they cause. Do not trust them! There are at least two other businesses in the mall that offer the same repair services, do yourself a favor and use one of them instead.

Let me just start by saying if I could leave a zero star review I would. This store is horrible. My…read morepartner worked for this store for a whopping 2 months and quit because of the amount of unprofessionalism. The store manger is uneducated and should have never become a store manger. He would leave my partner to watch the store (in his first month of working there) to go run his errands. He would go to doctors appointments and grocery shopping amongst other things while he was on the clock. My partner was constantly threatened to be fired or written up for not meeting sales goals when no one came into the store. Even when he was needing sales goals he was STILL being threatened. I could go on. Worked 6plus hours with NO BREAKS OR A LUNCH! Do not support this place! The company itself may be affordable but it's not worth it if their employees are treated like absolute garbage.