Was told to come in and switch for a newer modem.....it wasn't in a box, just shrink wrapped.......go figure, turn out it's defective. Now instead of slow internet, I'm down to no internet. Customer service was more focused on telling me about the possibility of services charges "if" it turns out to be an issue at my house......biache, things were working with the old modem!!! The only change is the new modem, so how would it be an issue with my house?!? Now I'm stuck with NO internet till Tuesday......can anyone spell "migration"? read more

Relocating back here and had to get situated once again; the range of services or questions one may have is pretty easy to have answered and a far more reasonable bundled rates than I was paying for with multiple services separately (internet, security cameras, cell phone). Kateryna was the one helping me out - knowledgeable and made things simple to install once I got home. read more

This is almost a year late and I apologize to Zach Lea who helped my wife and I buy new phones, transfer data from the old phones to the new phones and disconnect our TV and cable services since we were moving to an area where Xfinity doesn't provide services but we wanted to keep our phone service. We had tried to get this done in the Gig Harbor store and they were unable to help us (but that's another long story - try to avoid that location if you can). Zach was so patient and professional and pleasant; he was great. It seemed like a complicated process to take apart the previously bundled services and we are so appreciative that he took us through it. I've been meaning to leave this review for a long time and I apologize for the delay. Zach is great. You should ask for him if you're ever in the Comcast store on Steel Street in Tacoma. read more

Don't do it. They have screwed us over for the last time. They kept service at our old apartment for almost a year. After repeated calls and changes of address that just evaporated as soon as the phone call was hung up. Then they demanded we pay for both locations we were lucky we had it on record and had recorded that we tried to transform the service and shut the old service off. They also over charge by insane amounts. I went Verizon home 5g got twice the speeds, no contract, all equipment included... For 30 dollars a month less... Oh and when we turned in our box the woman here was super rude. Connected us to guy on a camera, that we couldn't hear, because the speakers messed up. Then she tried to hassle us about a streaming TV device that we were never given. If I could I would give it -10 stars read more

I've had XFinity for years and notice every time I try to have a conversation about a problem they speak in "dumbass." It's trying to carry on a conversation with someone who never seems to acknowledge the problem. It's time to move on to a better service oriented service. read more

First off I'm not bashing this particular store. I just got service today 11/5/25. Took a look at all the reviews on Xfinity and was thinking surely some people are just being picky. Boy was I wrong! Brought home the equipment plugged it all in. Not able to activate the equipment. No customer service number to be found or even a store phone number. Used the app chat and spent 3+ long hrs and transferred to 4 different so called live agents. 3 of the 4 agents gave me a dates and times for a technician to come to my house. When I picked a date and time I got no confirmation just transferred to a new agent to do it all over again. 4 damn times. Dog crap customer service. read more

With Xfijity they love to sell you something sounding so cheap but as soon as the bills start coming in you will discover that bill is going to be much higher than you expect. If you try to call for any reason AT ALL the automated system makes it virtually impossible to reach an agent or representative. I swear it's the worst automated system in the entire world. It will leave you in the worst mood and will still not have any help with the issue. The service lagged constantly, the bills were higher than expected, customer service is horrible - I do NOT recommend this company at all!!!! I would actually recommend going anywhere else. read more

I love this company. The staff in Tacoma are wonderful. Keep up the good work. I thought my phone was toast but they managed to save it.

Xfinity is hot garbage. Cannot ever talk to a human, cannot get service calls that actually fix problems, the bills keep going up and up and up. Their status as a virtual monopoly has made them extremely arrogant. Even at their storefront locations, the employees act like you are a hassle. HOT GARBAGE. read more

As a longtime Comcast/Xfinity customer we were super excited about finally learning about Xfinity mobile! We decided that at the end of 2024 we wanted a better deal on our phone plan. And lucky for us we either needed a battery for our old phones or just simply get a new phone. We figured after visiting the Xfinity store, we were offered new phones and buy a line and get a free line for the first year. With the cost of living rising, we were super happy with our Christmas present. Two lines for the price of one and new phones. It was equivalent to spending or even cheaper than the new battery for each phone. We had a great deal for both phones and both lines. We have been happy with internet for years now we are happy with phone services. I notice that the phone service is better and we do not use as much data since we can use WiFi at home. I recommend going into the store. They offer more options now than ever. And associates are very patient. There is something for everyone. read more

Comcast/Xfinity is a 4 alarm dumpster fire! Their customer service is horrible/nonexistent, their pricing is garbage, and I will be cancelling all services. Such a crappy company to have to interact with as they just don't care about their customers! read more

For an internet provider, it's amazing to me that their bill payment site is so bad. Nearly every month, I can't log in to pay my bill! It's nearly impossible to connect with a real person, and when I can, it's super frustrating as well. I will be searching for good alternatives. read more

If you have ANY alternative to Xfinity for cable or satellite TV, TAKE IT.. Xfinity/comcast is made up of thieves and/or incompetent idiots. I don't have an option so I've been with them for years. Every time I deal with Xfinity I think they've bottomed out in terms of service but I'm always wrong. My calls have disconnected routinely when I have a problem. In fact I'm not sure when I have EVER reached a human being and received a satisfactory resolution without being disconnected multiple times. And for a company that depends on technology their systems are years out of date. Bottom line? Avoid Xfinity like the plague if you have ANY alternative. read more

The process Xfinity makes to go through to cancel or downgrade service is awful. They insist that you spend 10 minutes on the phone so someone can try to sell you a bunch of services that you already made it clear that don't want or need before they'll accept your cancellation order. read more

Incompetent staff. Employees sleeping face down at a desk. They could not even find me or my account info! Said they would find and call back. Didn't. Unfortunately I've gone here 3 times and they actually did NOTHING for me. Absolute TRASH read more

Do NOT buy any sort of wifi extender or cellular backup from Comcast, especially from their store at the Tacoma mall! In fact, don't buy anything at all from them. I paid over $200 for a combined wifi extender and cellular backup ("storm-ready wifi") which DIED less than 3 months after I got it. I call customer service, half a dozen calls later they're still trying the same remote diagnostic on the dead equipment with no response (obviously), finally they tell me to take it back to the store. I go to the store and Amber, the manager and person who sold me this piece of garbage in the first place, tells me that it's outside of the THIRTY DAY warranty period so there's nothing they can do and its my problem now. The Comcast website CLEARLY says there's a one year replacement warranty, which I point out and which the store staff respond with a shrug and a "you'll have to call corporate for that". These people sell hundreds of dollars in defective hardware and tell you to kick rocks when you try to get warranty service through them. It ended up taking a complaints to the FCC and Consumer Financial Protection Bureau to get a response from an "executive customer support" person...who than spent nearly a month trying to figure out the RMA process which had zero documentation in their own system. Comcast is a shady, bureaucratic nightmare whose only saving grace is that, when their service works, it's very fast. read more

Wanted to transfer mobile phone to xfinity from att. Gary was very helpful and patient.

I noticed a discrepancy on my bill and I called the 800 number I just happened to live in this area. A man with a pretty heavy accent, helped me out and I was pretty grateful but I let him know. I felt that they still owed me about $40. I was fine with losing it at least least I thought the discrepancy and I got $40 back. $120 gift card showed up today. My experience with Xfinity has not always been pleasant. I wish I could think this man. That was very kind. I would've been fine at least recouping $40. It was such a kind gesture. read more

Told me to buy a new screen Because there was a tiny scratch which was extremely hard to see. so I could get a 600 dollar trade in credit, her knowing it was for an existing line, so I went to the Apple Store , and he said we would give you 250 for it , "our machine wouldn't detect that miniature scratch, but I paid to replace the screen anyways because I wanted the 600 dollars credit Towards the new iPhone . I went back to the Xfinity store and the manager told the lady that helped me it was only for new lines, not existing lines. I would have not paid 250 to replace my screen if I was only going to get 150 credit. The Xfinity representative told me to buy a new screen for 600 credit for my existing line. They did not honor that. Now two days on the phone trying to talk to Xfinity dealing AI and call centers I would highly recommend not going with Xfinity. Service is bad In every which way. read more

Xfinity - Time on hold and counting for the 3rd time with Xfinity - Internet Service Providers Near Me - Tacoma, Washington

When you go to the Tacoma Mall location, I highly(!) recommend their sales associate named Kateryna Sherpil. She knows her stuff and is very helpful in advising your decisions. Thorough, professional, very conscientious, gets the details right. If you are confused she will unconfuse you. If you are anxious she has a very calming vibe. Very easy and pleasant to work with. We had certain complications and she deftly maneuvered past them to ultimate success. She is honest and fair. read more

This location is roughly about a year old, so a fairly new addition to the area. The store itself is very clean and bright inside with some comfy seating while you wait to be assisted. There are many stations to talk over anything you need with your representative. The staff there is very friendly and helpful. I got checked in quickly and the gal up front gave us an estimate on how long we'd wait. There was only two people in front of us, so it wasn't very long. Kateryna helped us that day, and she was very sweet and knowledgeable about the services, devices, and helped look up current promotions. I noticed there were also two quick pay machines for folks that want to come inside to pay their bill. The parking lot is not overly crowded, but shared by a couple other businesses. This store is located across from the Tacoma mall, near the Buffalo Wild Wings. Overall, service was good and I will make this location my main location from now on. read more

Called to get some service and was hung up on three times. You can't get to a human to talk to you when you need service.

Worst internet service I've ever had and they don't even have real agents to talk to. Spent an hour trying to get an agent but no luck. Decided to cancel my service so I don't have to keep paying for something that doesn't work. But it wouldn't even let me cancel my service!!! Never have I ever had such a bad experience with internet service. Highly recommend going elsewhere! Waste of money at Xfinity. They don't even deserve the one star I gave read more

Came in a few minutes before close and Amber was so helpful! Greeted us with a friendly smile and made the process super simple. Great experience overall read more

I have never experienced such poor customer service. On hold forever. I should only have to tell them once that I do not want a link to an Xfinity chat! And I didn't call to get medical insurance or a life alert medallion. Background noise sounded like a party going on and the customer service rep that I finally got did not speak good English. Definitely looking for an alternative service. read more

Poor customer service over the phone. Won't comprehend my situation with one leg and in a wheelchair to being accepted in the ACP program but there was a debt being accumulated under the Internet category because of the free government phone I got but can't have the free internet at the same time. Tried to create an agreement of reestablishment of internet service and start a repayment of the debt. Was told the only acceptable term was pay off the debt then service will begin. NOT accepted by my standard. Rude customer service created my attitude towards this company. read more

Comcast service is costly - $71 per month for basic internet. The quality of the internet connection could be better, with a lot of interruptions of the connection! I closed my Comcast internet from August 8, 2024, with my request to close it from July 31, 2024. I have no Comcast equipment! All equipment was only mine. However, I received a new bill from Comcast to pay for the service from August 9, 2024, and I also received a request to return some Comcast equipment. It took me almost an hour to chat with the Comcast representative to have the ticket to resolve these issues just to be opened! Terrible, not professional service! I can't recommend using Comcast for internet connection to anybody! read more

I have had a horrible experience with Xfinity. I moved to a new address and couldn't get a tech to show up for a month, I've been lied to by multiple call agents that the tech will arrive tomorrow, nobody shows up. I finally got an appointment for a tech and it was 2 weeks out, the day of the appointment comes and the tech never shows up, I reach out to a customer rep and they claim that the tech was backup up from his previous job, what previous job if I was the first appointment for the day? Then they tell me that the tech couldn't get a hold of me so they need to reschedule for another 2 weeks out, they keep lying and don't want to get new customers. My suggestion is to never go through the misery i had to go through and just go with any other internet provider. read more

Xfinity is great if you are buying and/or signing up. They treat you like you are a valued customer. After you are a customer, if you go online to do anything other than buy more, upgrade or pay your bill...good luck. If you have a problem or question, especially one that doesn't fit neatly into AI "categories" of questions, forget getting help. If you call tech support (outsourced) you get a person with a script which is super annoying. They don't listen to what you tell them and circle back to their script, even if you already told them what they are asking. Best bet is to repeatedly say "cancel service" and you will eventually get a live human who speaks English and doesn't work solely from a script. They are actually helpful, within the scope of what they can do. I eventually was told I had to visit a Xfinity physical store to get a receipt (proof of purchase) of the Samsung phone I purchased through Xfinity (via a phone call). I need the receipt to access the manufacturer's warranty since my 10 month old phone is malfunctioning. The receipt was not available on my online account with xfinity and the customer support person (when I said I wanted to cancel) tried hard to "find it" but she doesn't have access. I believe her as she tried. My bill shows very little info other than the monthly amount I'm being charged. I wanted to call the physical store to be sure this would not be a wasted trip (recent injury makes it hard for me to go anywhere for a few months). Guess what, the number I can find for the physical stores in our area...puts me back into the same computerized call system talking to a robot. I would have better luck calling the Pope. I have a fractured spine and I guess I will take a pain pill, get a ride from someone and hope they can pull up a receipt or proof of purchase for the phone I bought from them and am still paying for. Oh, I also want to point out that the tech support person said my phone wasn't covered when I asked about warranty because I "didn't buy the insurance". He suggested I purchase a new phone from them they have some "good deals". It was the person who answers the "I want to cancel my xfinity services" call that confirmed what I already knew...Yes, the phone is still under manufacturer's warranty. I really don't like dealing with this company but they tend to have enough of a monopoly that it is hard to get services through other providers, especially internet. read more

Phoning them for help is all but impossible. The walk up store is better but must wait awhile

Marvin is one of the best customer service people I ever met. Great guy, dude is also very good at helping and he did my phone plan and my internet quick. Get this man a raised pls. read more

Apparently they are requiring everyone to change their passwords. They want us to do it online or phone, but haven't sent me a code in over an hour. I've been on the phone for over an hour on ignore. I'm sick to death of their increased prices, poor service and inability to access my email. I had to go through menu hell for 1/2 an hour before I got a live voice, only to have her send me to someone else. read more