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    Cascadelink - My typical speeds on the Gigabit offering from CascadeLink

    Cascadelink

    (138 reviews)

    Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

    The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

    CenturyLink - Tacoma

    CenturyLink - Tacoma

    (16 reviews)

    In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both…read morephone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they'd need to switch to Quantum Fiber, CenturyLink's supposed "sister company." Without warning, CenturyLink had already cut their service. After examining their modem's setup page and confirming the service was dead, I called Quantum Fiber on their behalf and scheduled an appointment to install fiber at their house. The earliest available appointment was December 18th. When the Quantum technician finally arrived, they took one look and declared, "Oh, we're going to need to dig a cable to the house. We'll do it after the holidays." No firm date, no follow-up plan--just a vague "after the holidays." The holidays came and went. Still nothing. In the meantime, I reached out to CenturyLink to at least reconnect their phone service, as my in-laws--both elderly and not comfortable using cell phones--had no way to make calls. CenturyLink flatly refused, despite their old modem showing the DSL status as "connected." A manager dismissed me with a hollow apology: "As much as we'd love to help, we just can't reconnect the phone now that it's swapped over to Quantum." Weeks later, my mother-in-law called CenturyLink directly and was told, "Oh, this isn't right. We can reconnect your phone until Quantum finishes the install." That was two weeks ago. Despite repeated assurances that it would take no more than three business days, nothing has been resolved. To add insult to injury, Quantum already has their payment information on file from the initial setup process, yet they've done absolutely nothing to deliver service. This entire experience has been a masterclass in incompetence, finger-pointing, and customer neglect. CenturyLink and Quantum Fiber are two sides of the same broken coin, and neither company seems capable of basic communication, let alone providing reliable service. I wouldn't touch either of these companies with a 10-foot Ethernet cable. If you value your time, money, or sanity, stay far, far away. I'm also now exploring potential legal options, because leaving elderly customers without phone or internet for over a month is not just negligent--it's disgraceful.

    If I could give negative stars, I would! My disabled parents, ages 95 and 86, have received less…read morethan 5 days of service over a one month period. Their "service" is constantly down. After 5 service calls, they still do not have phone or internet! Per their own technicians, Century Link/Lumen will not properly maintain their infrastructure and have "crumbling lines." They use temporary solutions that quickly fail in order to skirt legal requirements. This company should be out of business and held criminally responsible for failing to provide service to the disabled!

    BEST CONNECT - televisionserviceproviders - Updated May 2026

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