Gentleman and his son came out to my place in Tahuya Wa to get me set up . Great communication and…read morevery pleasant to deal with , did I say super fast internet ? Cause wow !

We switched to Advanced Stream a few years ago and are very pleased with the service. Very few…read moreoutages but the repairs are dealt with promptly. Customer Service is always great, they're always there and go the extra mile to give you the help you need.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Good value for Quality service! I switched from spectrum…read moreand the experience has been flawless. The installation and he was super friendly and helpful! has been great! They even gave me a discounts on my first bill that I had a credit! So happy that I switched and of you're considering it, you should absolutely do it. You won't regret it.

Started with !Click years ago which has morphed into Harbornet then Rainierconnect and now…read moreLightcurve. They were all better than Comcast of the 90's. Several years ago Rainierconnect lowered rates but didn't tell me until a service call a year later. Now, Lightcurve isn't priced competitively with Quantum. Twice the speed for the same price. Upload speed is 5 times as fast plus you get $20/mo off AT&T wireless. The last kicker is that even though I have been a customer for 20+ years, they won't put a forward on my email account when I quit. Costs them nothing but they say screw you.

Was told to come in and switch for a newer modem.....it wasn't in a box, just shrink…read morewrapped.......go figure, turn out it's defective. Now instead of slow internet, I'm down to no internet. Customer service was more focused on telling me about the possibility of services charges "if" it turns out to be an issue at my house......biache, things were working with the old modem!!! The only change is the new modem, so how would it be an issue with my house?!? Now I'm stuck with NO internet till Tuesday......can anyone spell "migration"?

Relocating back here and had to get situated once again; the range of services or questions one may…read morehave is pretty easy to have answered and a far more reasonable bundled rates than I was paying for with multiple services separately (internet, security cameras, cell phone). Kateryna was the one helping me out - knowledgeable and made things simple to install once I got home.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Absolutely pissed off and mad. First of all was sold an iPhone 17 Pro Maxx. Then the phone went…read morecompletely black screen on me, which wasn't lighting up at all, but was on. I went in to get help with the phone. Liz the person who helped me, didn't inform me that I needed to sign for the new phone upon receiving it. I needed the phone as soon as possible and told Liz about that. I missed the phone being delivered by mere minutes and since FedEx doesn't deliver on the weekends and spent over 3 hours trying to be able to get a phone before Monday, since I'm flying out of state. What can I say besides don't shop here at all they fail to help you out and get what you need when you need it. This all stems from not being informed about the signing of the package. If I were told about this then I would have stayed home completely until I received the phone. But now I'm going to be out of state for a whole week for business without a phone to get by and conduct business. Liz promised I would get the phone by Monday and with no warning about signing for it.

The lady who helped us was amazing, she said she was from the Midwest or the South, and we had…read moreliterally the best conversation while she signed us up for their Internet. I will never go back to other providers their 5g home Internet is fantastic and under 100 dollars.

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both…read morephone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they'd need to switch to Quantum Fiber, CenturyLink's supposed "sister company." Without warning, CenturyLink had already cut their service. After examining their modem's setup page and confirming the service was dead, I called Quantum Fiber on their behalf and scheduled an appointment to install fiber at their house. The earliest available appointment was December 18th. When the Quantum technician finally arrived, they took one look and declared, "Oh, we're going to need to dig a cable to the house. We'll do it after the holidays." No firm date, no follow-up plan--just a vague "after the holidays." The holidays came and went. Still nothing. In the meantime, I reached out to CenturyLink to at least reconnect their phone service, as my in-laws--both elderly and not comfortable using cell phones--had no way to make calls. CenturyLink flatly refused, despite their old modem showing the DSL status as "connected." A manager dismissed me with a hollow apology: "As much as we'd love to help, we just can't reconnect the phone now that it's swapped over to Quantum." Weeks later, my mother-in-law called CenturyLink directly and was told, "Oh, this isn't right. We can reconnect your phone until Quantum finishes the install." That was two weeks ago. Despite repeated assurances that it would take no more than three business days, nothing has been resolved. To add insult to injury, Quantum already has their payment information on file from the initial setup process, yet they've done absolutely nothing to deliver service. This entire experience has been a masterclass in incompetence, finger-pointing, and customer neglect. CenturyLink and Quantum Fiber are two sides of the same broken coin, and neither company seems capable of basic communication, let alone providing reliable service. I wouldn't touch either of these companies with a 10-foot Ethernet cable. If you value your time, money, or sanity, stay far, far away. I'm also now exploring potential legal options, because leaving elderly customers without phone or internet for over a month is not just negligent--it's disgraceful.

If I could give negative stars, I would! My disabled parents, ages 95 and 86, have received less…read morethan 5 days of service over a one month period. Their "service" is constantly down. After 5 service calls, they still do not have phone or internet! Per their own technicians, Century Link/Lumen will not properly maintain their infrastructure and have "crumbling lines." They use temporary solutions that quickly fail in order to skirt legal requirements. This company should be out of business and held criminally responsible for failing to provide service to the disabled!