I have been using Lightcurve for years. When I wanted to move my modem, I set up a service call. When the technician showed up in his Lightcurve truck the day of our appointment, we were pleasantly surprised on his efficent and tidy work. ​His name was Allen/Alan/Allan.... unsure of the spelling. I have suggested Lightcurve to multiple people in the South Sound due to the fast service and follow through of the technician. read more

Wednesday, September 31st. Between the times of 10am to 1pm, a truck with your crew members was working in a neighborhood i live in. I personally saw one of the crew members video taping from his phone into the property, And when they spoke to us, while above the fence line, we're actively video taping us on our own property. This is a very serious violation of privacy. It is illegal to video tape into someones private property. Or take pictures. Even when talking directly with the residents. They were up on their ladders and I watched him turn on his phone, and sweep with his camera. I ralked to several people. And they also dealt with similar, strange behavior. Including walking into people yards under the pretense that they were servicing internet. For people who were not clients or requesting services from your company. This is a massive violation of privacy. read more

Lightcurve will quickly disconnect your services but will take days to turn it back on even if a full payment is made with a reconnection fee on a Friday or Saturday. They use the pathetic excuse it's the weekend. That a modern internet provider doesn't have an automated billing system that turns your modem back on instantly, or a weekend support team with basic access to see a paid invoice Is truly weak. DO BETTER! getting a disconnection notice is not the point. It's how long it took to get it back on because the tech team cannot communicate with the biling team. If you are closed then you should wait until Monday to disconnect not Friday during a windstorm where you decide you do not feel like reconnecting somebody after full payment is made because it's the weekend. Ridiculous. Use some common sense. Overall despicable read more

I had the service installed on a Thursday and the tech departed after checking to make sure everything had switched over. He made a comment about taking our phones off WiFi to save bandwidth which I thought was a little odd since our former company was able to handle all connections with ease. As we started to use the system it started dropping the internet at random times and when it was connected it would take forever to load a chosen website. I called on Friday morning to find out what the problem might be and discussed the issues with a lady who created a "trouble ticket" and told me someone would be in contact. After waitng all day with no call and no one showing up I fought the problems but no matter what I did the system continued to act up so I disconnected their equipment and reinstalled my old system that thankfully was still active. Later I found a message on my phone from someone telling me to try shutting off the power to the modem and turning it back on to see if that helped. Since I had tried that several times I just ignored the message but I would think tech support might have at least sent someone instead of just calling and leaving a message. read more

When the TV service was using cable there was never a problem/ We had not problems with it ever. When the management weas dumb enough buy into xtreaming we have had problems in every category ever since. I have had repairmen coming out at least 10 times . It is pointless to try to watch anything. We no longer try to watch. Our "tv service is fraudulent because nothing ever works for more that a week or two. Your streaming is worthless. I will be cancelling the tv service by the end of the month. I am tired of paying for service we never get. read more

Complete nightmare. Glad to see how their customer service is and see how awful their reviews are, probably dodged a bullet. Scheduled for new service, was told they'd be here between 2 and 4. I called day of and confirmed the time before I drove 45 minutes to the new empty house. Drove and waited with an infant and four children. By 4:10pm when no one had arrived I called to verify someone was coming. Was told they'd be there in 30 min and they were sorry. At 5pm I received a call they were 20 minutes away. I decided to cancel services. I wasted an entire day with 5 rowdy kids, then had to sit in traffic for an hour and half after that. To say I'm livid and 6 hours of my life was stolen is an understatement. They clearly have no respect for people's time. read more

Emily, this is for you, if you are still the business manager. This has nothing to do with the service I requested. This has to do with Alan, the tech that came out to complete the service request. He was impolite and very unprofessional. He knocked on the door and and didn't introduce himself and didn't say who he was working for. I'm not sure if your company hands out company shirts but you should. That should be a requirement. He looked like he was going to the bar or skateboarding. I only knew he was from light curve because I saw the equipment in his hands. My wife came into the room and she said good morning to Alan and Alan responded with what's up. What's up? We're not friends here. And the only reason I got his name was because I had to ask him and therefore gave him my name and shook his hand almost forcefully. After he was done with everything, he didn't say goodbye or here is the number to call if something goes wrong, or let's test it to make sure everything works. He needs to do a better job at this. This guy is your front line of defense and he failed. He represents your company, so what does this say about the internet service I received. Is it going to be bad like Alan? I'll guess we'll have to find out. read more

I recently made the switch from DSL to fibre optics with Lightcurve. The whole process was effortless and less expensive than my DSL while receiving the friendliest customer service from the team beginning with Tobe who came to our door, explained the process and signed us on for the install. Installers Dylan and Matt were efficient and even came back after install to help with connecting my 2015 laptop to the new fibre optics. Today a Lightcurve representative called me to make sure I was happy. They advertise excellent customer service which is absolutely true. read more

Customer service is not top star. Communication between customer, customer service and tech not very good. I would highly recommend you go somewhere else for your Wi-Fi or Internet. They charge too much for what you get. If I could put no stars, I would. read more

Good value for Quality service! I switched from spectrum and the experience has been flawless. The installation and he was super friendly and helpful! has been great! They even gave me a discounts on my first bill that I had a credit! So happy that I switched and of you're considering it, you should absolutely do it. You won't regret it. read more

Started with !Click years ago which has morphed into Harbornet then Rainierconnect and now Lightcurve. They were all better than Comcast of the 90's. Several years ago Rainierconnect lowered rates but didn't tell me until a service call a year later. Now, Lightcurve isn't priced competitively with Quantum. Twice the speed for the same price. Upload speed is 5 times as fast plus you get $20/mo off AT&T wireless. The last kicker is that even though I have been a customer for 20+ years, they won't put a forward on my email account when I quit. Costs them nothing but they say screw you. read more

Have had the worst experience and would not recommend. Poor communication, horrible customer service, put me in a bad spot with my job. I can share specific details but too much to type. So frustrated and no one from the company is helping me. They say it will be 6 weeks until I might hear from them to possibly have internet. Called starlink in tears after the way I was treated with Lightcurve and they took care of me with kindness. -Denelle read more

Erica was very thorough and helpful enabling us to keep our Harbornet email addresses after leaving the Tacoma area.

Worst company ever, cable is unreliable, worst company ever. Customer service is just as bad. read more

When it works it's decently fast. I pay for 1gb/s bu t most I've ever gotten was like 650. We get consistent drops in service though. I have a strong router and also a repeater so the entire home is covered but the speed drops to 1-2mb/s a few times a day. Theres no app or updates to knownif service is down. Been out of service completely for a couple days in a row every few months. The customer service guys in the repair trucks are great but the phone customer service is useless the only thing they'll tell you to do is plug in the modem. Price is good but other than that it's not a really reliable internet. Had much better experiences with Comcast and Lumen. read more

Well, when I called about two years ago, possibly three years ago, the gal at the office was always the same, and Brighton, bubbly and very friendly. Now, when I go to pay my bill, the gal behind the counter is rude, dismissive, borderline abusive. I think when she sees someone paying all cash, she tries to piss them off so they will walk away without the receipt like I did and then I did about face at the door and said no I'm getting my receipt first. So I'm super angry that they have such a non-people person at the counter because I just really don't wanna go to the counter and pay my bill. I just don't wanna deal with her. I called and left a message for the manager about my dissatisfaction and I never got a call back The tech guys are awesome. They all get five stars. The front gal gets -3. Management follow through may have been stopped before it got to the manager, so I'll give him a two because possibly he may never got the message because someone was trying to cover their Kister. So I'd say with some of the friendly gals that I've spoken to in the back room at a five just like the tech guys I'd have to balance the whole thing out as a three. It would've been so easy to be a five star quality company they have the potential. I think that most of the services has continuity and not spotted. I was trying to get a discount for the time not used, but they are very difficult to give credits for outage time. read more

Signed up on a Thrusday came Friday and did the install 3 guys, 3 hours and didn't leave until; 6:30 pm. Once they switched over and left the service has NEVER work - no internet, no TV - run a business from the house and can't do that. I called their 24/7 tech support ten minutes after they left and never got a call back - called several times got three ticket numbers and still no call - It has been 4 days since they ruined my internet connection and still no one calls to help or solve. Called my old compnay and they had someone here within three hours. Lightcurve has NO cutomer service and their tech support is a joke, just a glorified answering service. Never do business with this company!!!!! Still amazed they have any customers at all. read more

Fiber based internet blows cable away! Cable companies try to advertise "WiFi" speed. What is WiFi speed based on? Answer. Crappy cable internet! read more

Beware! When you close your account they automatically charge you for the router and powercord. $189.60 and you have 90 days to return it to them to get that charge back. Only this "internet" company won't, can't refund for 4-6 weeks. In the form of a check. They can take the money AUTOMATICALLY but make you wait for a check. Not to mention that my tv spooled constantly and would shut the tv off at random. read more

The worst streaming service ever! Very unreliable outages go on forever. You dont get what you pay for!

If you have poor cell service at your property DO NOT GO WITH LIGHTCURVE. Absolute nightmare I don't feel like going into all the details. Then regardless of that, they throttle your speed to pressure you into buying a better package. How about starlink, 200%+ faster, and actually reliable internet in 2025? What a concept. Get with the times or go out of business. Bye Also any good reviews on here are a result of elderly customers being coerced into doing them by service technicians because they are incentivised, if and when they even show up. They are not coming from sources that understand much at all about Internet service. Ignore them read more

The constant drop-in service is madding not to mention not what we are being charged a total of $298.00 for this mess. Light Curve has made no attempt to solve the problem and in fact good luck in contacting their tech support. We are now actively looking for a new provider. Since the sale of Click the service has most unsatisfactory. read more

Poor in every regard. System seems to be overwhelmed by all popular events and crashes or resorts to low quality picture and slow download speeds. read more

Great customer service. Initial install was completed in a day and I was up and running. Internet speeds dwarf Xfinity and prices cannot be matched. I would recommend light curve over Xfinity seven days a week. read more

6 years of Rainier Connect/ Lightcurve and they were all shitty. No other options in my building. I pay $100 monthly after several upgrades for shitty, unreliable internet. Lately it's been going out daily for my whole building for hours & it took countless calls and several days for a tech to come out to fix it. Multiple times they said someone was coming on a certain day/time, and they did not show. Could not recommend an ISP any less. read more

LightCurve's Stream TV is awful! Every time I "TRY" to watch TV, the stream glitches or outright stops (server error) even though our internet service (also through LightCurve) is still active on desktops. The techs are always polite, but also always tell us that the problem is OUR hardware, not theirs, even though we have relatively new hardware, recommended by them. Right now, only insofar as we know, we have been without Streaming services for over an hour. The voicemail at LightCurves says they are having a power outage (Streaming only) and they have no estimate of when it will be available again. And no, they don't give credit when they don't provide a service, so consider that before you chose a relationship with this company. The techs are the nicest persons who work at this company, but their ability to help has been hamstrung. read more

As someone who is seeking a new internet provider, you would think a company would put their best foot forward. I called to ask some questions about becoming a new customer and was on hold for 14 minutes. Then I was prompted to leave a message and they would call back. They did not. I then filled out a form online and no response. If that is the kind of service I can expect from Lightcurve - then NO THANK YOU. read more

Their Stream TV is HORRIBLE! Seems like every time the wind blows, or it rains hard, then multiple channels start pixelling and freezing up! Makes watching anything impossible. This has been going on since they forced everyone to move to Stream TV and off the old stand-by cable service. It's like they don't have enough bandwidth to service all their customers. Probably should have upgraded the network before making that big change to streaming everything. Think it's time to go back to Xfinity. read more

Light curve is abysmal. My mom is 94 and in a retirement home. Light curve decides to change from cable to streaming. Do they change out the equipment? Yes. Do they do ANYTHING to set up that equipment for all these seniors? Of course not. Did they leave ANY documentation or information? Of course NOT. I've been working on the equipment for hours - and it does NOT work as promised. My mom watches ONE channel - and the TV won't stay on that channel. I'm spending my days coming up to find her channel. Light curve owes these seniors much more than they seem willing to give. read more

The name should be changed to "Garbage Link". I used this company for internet and cable about ten years ago, it was garbage back then also. They updated to fiber a few years ago so I thought I would give them another shot recently. Big mistake, I am going back to Xfinity. read more

I get internet for my home for $25 a month, both retired and internet surfers, no lags no problems, pretty reliable, and can't beat the cost. What is suspect though is the statement by the business owner that states for over 100 years etc. The internet isn't THAT OLD, sheesh read more

Wow. I just moved from LaJolla, CA where I was paying $79 for superb, verifiable ~ 1 GB download speeds. I moved downtown in Tacoma thinking "I bet there is a fiber cable running right under my apt bldg". WRONG. Instead, I move in to find that because the City of Tacoma decided to get into the internet business, in a move that would appear to be both fascist and shortsighted in a world that requires non-luddite internet access speeds. If more tech entrepreneurs like me knew this about Tacoma, they would avoid them like the Covid virus. As I took time out to do my daily speed test (25 down, 13 up, and I have the fastest plan) I see that Rainier is advertising fiber, but when I try to use their website to inquire, I get lost in an endless loop that leads me nowhere...very....slowly. read more

Lightcurve Internet - Internet Service Providers Near Me - Tacoma, Washington

Price hikes, 2 within 6 months, with constant loss of connection due to issues within Lightcurve's system, along with buffering on only certain channels, I may have to bit the bullet and pay the higher rates to get consistent streaming. read more

Get out of lightcurve as soon as possible A customer of Raineer for over 10 years They will lie cheat to get your money Try cancelling there service They will add alot of charges to get out Dont dismiss me you will be sorry read more

They were supposed to come out today for install I tried in vain to get in touch with them through E-mails and even phone no luck so they won't be servicing us read more

Looking for bad service, worse customer service, all for exorbitant pricing? Say hello to Comcast Jr--sorry, Rainier Connect--sorry, LightCurve?! Like you, I too was looking for an ISP that would charge me $115/mo!!!! for mediocre gigabit service that throttles and dies randomly and is backed by an incompetent customer service team and downright rude tech support team. Oh maybe it's this top-of-the-line modem with 4.9 stars that I bought for $300. Yeah, that's definitely the problem, not Rainier! Or, maybe it's the $300 mesh wi-fi 6, also with 4.9 stars, I bought for $600. Yes, maybe that's the problem. Definitely not rainier dropping service in the middle of the day during my zoom meetings. Oh, and to top it off, don't you dare forget to update your credit card billing info, or else you can look forward to a $20 charge. Yes, that's right, a "card declined" error on their autopay, which costs them $0 to process, is somehow $20 my responsibility, despite the fact that I don't have a single other service out there that does this. My credit card interest rate isn't even that high! The ONLY reason I'm with Rainier is because Comcast and CenturyLink don't service my building. My wallet is literally getting r*ped by a company that knows I don't have a choice. read more

Worst internet ever! Worst customer service as well. I called them on 11/26/24 and told them I would not be using their service and that I wanted the equipment picked up. Kristen told me the equipment would be picked up the next day. I boxed it all up and set it out for pick-up. They did not pick it up and I am not receiving a bill for $375.02! Luckily, I never gave a CC number because I will NOT be paying this bill, I used their service for 4 days and had Xfinity come back out and hook their equipment up. DO NOT trust this company! read more

Blown away by their awesome Customer Service! Alex installed my Internet on the power lines! He was so helpful and even provided me the fastest Modem for my Router no charge!!! He was extremely dedicated to hooking everything up for me and I cannot explain how grateful I am for his amazing deep care in servicing this area! His knowledge blew my mind the way he wired it up and was extremely professional and knew exactly how to fix and resolve the complicated setup at this house! Previous owners had all sorts of mess ups and Xfinity "bandaged" everything with a horrible network speed when paying for 800gb plan. Alex was right and showed me LightCurve has 1000mbps! He was so quick and efficient and deeply took my needs into consideration for my at home server and video game design setup with network switches and Cat6a cables. He knew everything I was talking about and had amazing experience. Thank you to Alex so much! Quality beats XFINITY by 90% with no Internet drops in the afternoons and evenings! Xfinity I was getting drops of 20 megabytes per second download speeds! Light curve is straight up no latency extremely fast and reaches through the entire house now! I don't need Xfinity pods! Yes! And the rate at $69 a month I can beat Xfinity off the list bye bye. Alex just guided me the whole way and he worked so hard outside fixing the connections and wires and running new ones like a champion! In one hour my Internet was hooked up and I didn't have to do a thing, he lifted his finger and it was done! I didn't have to lift my finger! Nope. He was fast thorough efficient friendly kind caring respectful knowledgeable just all around the person you need to enjoy a good experience. It's rare to find such genuine authentic people that just want to help these days. He is truly an angel. read more

Lightcurve Internet - 2.5Gbps port for plugging into a router with 2.5g making speeds super fast! 200% faster - Internet Service Providers Near Me - Tacoma, Washington

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Horrible ISP, drops out all the time and the last 2 weeks of there "upgrading" in my area, lose internet between the ours of 9-10 am and comes back on around 6 pm. Well when you work from home, this just doesn't work. So paying for a service I can't use, and the excuse is "Our technicians are working in the issues". How can this be when it is consistent? Here is the clincher, now have been without internet service going on 72 ours, again "Our technicians are working in the problem" To me it sounds like they need new technicians, or a better subcontractor and not the cheapest bid! Are they going to comp for services paid when the service isn't working? May just have to go to the AG on this one read more

I'd like to first mention that I've been a customer of Rainier Connect for almost 2 decades. I used their services as Net-Venture when my College aged child was a baby, and I've always had an easy time utilizing their services and was happy to work with a local company instead of a mega-corp (*cough*Comcast*cough*). This all changed August of this year, when I moved. The company doesn't service the building that I moved to (from a home to an apartment), and while that is unfortunate I at least wanted to retain my personal e-mail address I have had with this company for a long time, one of those e-mail accounts that is tied to so many things I would rather pay the small fee monthly to keep access to it than to no longer work with the company and lose access to the e-mail. Well, apparently giving your new address and information over the phone to Customer Support following my move in August wasnt good enough for them, as they mailed me my paper bill ($15.xx plus fees for three months of e-mail for a total transaction of $19.08) to the wrong address and it was returned to them as 'unable to be delivered'. Instead of calling me, they e-mailed me instead. Then, due to non-payment of the bill they sent to my new address (the one I couldn't receive since they mailed it to the wrong address), they shut-off my e-mail account on Friday morning 10/15, so I lost access to it for several days, and of course access to any transactions, purchases, security codes, and more over the course of this past weekend. In attempting to work with the Customer Service dept. over the phone today, they wanted me to go through all the steps as to how they could have gotten my address wrong, where to mail my new bill, etc. but could not explain to me how a past due bill worth less than $20.00 resulted in the (temporary, they said) shutting down of the access to my e-mail address. I lost eBay business over the weekend because I couldnt access my information. After four calls with Customer Service today, I finally got someone who understood what I was trying to explain -- unfortunately instead of coming back from putting me 'On Hold' they either lost their connection, or hung up on me. Without explaining the resolution to the issue, or why they took my payment over the phone transaction at 9:33 a.m. and didnt restore my e-mail service until almost noon. I have regained access to my e-mail, but at what cost? Personal and otherwise. This company has lost all semblance of what it means to be forward facing and customer oriented, in an age where consumer faith is at an all-time low. I can't recommend them to anyone in this current state, and I never thought I'd be writing a negative review for my 'Local ISP' that was at one time absolutely stellar. I switched my internet service to Xfinity (yes, I know its the bad guys), and I'm not even mad about it. Sorry Rainier Connect, but I'm not sorry. read more