My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom. Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane. read more

I requested a technician to check my internet connection this morning. The Company sent one guy whose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network. read more

It's cheap, but if you play online game, don't get it. The package losing is terrible. And not helpful even contact with them.

Atlas Networks has been such an amazing wifi service provider when we lived in our apartment complex. They provide 5G and regular wifi all in one box for just the cost of $39.99 per month. High speed wifi that it was able to hold up to our gaming/streaming needs. When there were any issues with our wifi, I would easily access a call to the Atlas team to inform them. They would either send their team immediately to the site if your building id causing the issue or send a member if it just happens to be your own wifi box acting up. The Atlas team would tend to the problem immediately. If its a problem within the building network, rather than calling constantly for an update, you could just go on their website and in there, there is a part of the site where you can track the status of the problem. They will inform you whether their team is done, still trying to fix the issue, or on their way to the site. I wish they serviced other locations, but they remain only for businesses and for residentials around the Seattle/Burien area. If they expand further to our area, I will definitely change my wifi in a heartbeat. read more

Oh hey, look at that. Down again. It's been like 3 days since I got a call from a tech to tell me that they made some change to the technology and this would NEVER happen again.(last time it just quit spontaneously...3 days ago). That aged well. Its seriously the worst internet connection ive ever had. No hyperbole. read more

Reliable internet. Locally owned. Setup was easy. Not overpriced. Really fast internet too. Highly recommended. read more

Update on the Atlas situation. It's way way worse. As I'm sitting here on a rainy day in Seattle (pretty common) our packet loss is over 15%, our download speed is ~85mbps, and our upload is 100mpbs. We pay them for gigabit down/up so this is less than one tenth of the advertised speed. Their customer service has literally started ignoring our account because of frequent complaints. Three of the units in the building are already back on Xfinity, which apparently doesn't have massive packet loss during bad weather. We'll be trying to get Atlas off of our HOA so we don't have to keep supporting such a terrible, terrible company. read more

Atlas Networks - Huge packet loss intermittently every month. Makes online gaming or anything real time impossible. - Internet Service Providers Near Me - Seattle, Washington

Just started using their 100mb service. Since they offered the most affordable service in my area, I expected a degree of degraded service, but it turns out, the download speed actually exceeds 100mb/s and upload speed is pretty close to 100mb/s. Not to mention they have an awesome customer service team. Highly recommend Atlas Network! read more

Atlas Networks - Internet Service Providers Near Me - Seattle, Washington

If Atlas is available in your building/area, don't even consider any other ISP. Here's why: 1) The Service. Every time I called them, whether it was a billing issue or switching service to a different unit, the representatives were always immensely helpful and fun to talk to. Service calls were taken care of in 2 hours or less, and when they mistakenly billed me for an extra month they resolved the error and refunded my account before I even called in! 2) The Price. $40/mo for 100 Mbps and $60/mo for Gigabit is simply unbeatable 3) The Speed. I had 100 Mbps service and was regularly clocking around 50-60 Mbps on Wifi 4) The Reliability. Not one instance of downtime that I can recall in 2 years of service. It's unfortunate that Atlas is not available in my new building, but I am going to petition my building to get them in. That's how good their product is. read more

Just moved to Seattle. I've had internet service in other states and Atlas has been the best. Very good customer service. About a third less than I have paid before. I cannot comment on speed as I do basic internet; for me fast enough. There have been occasional outages but not enough to bother me. read more

DON'T let the "positive" reviews fool you. This company is UNRELIABLE. I called on Thursday, Oct. 13th and spoke with Andrea to get service for my apartment in Seattle. The conversation was going great. She told me that I would be able to get free internet service since my apartment hadn't received their services before. I'd only have to rent the modem for $6.00/month (I'm assuming plus tax as well). Month to month with no contracts or starting fees. I was thrilled! She then told me she'd contact my apartments manager on tomorrow (Friday) and provide them with information. I informed her it was an older building (there's Comcast, Century Link, and other networks here) so I figured it wasn't impossible. But the most inconvenient part is that it would take 2-3 MONTHS for it to be installed in my apartment. She also told me that she'd call me back. Woohoo, right?! WRONG. I called on Tuesday (Oct. 18) because I hadn't heard from her. Ashley picked up and come to find out they had NO RECORD of our 45 minute conversation. She couldn't find my name or anything (yes I spelled it for her. yes she heard me correctly). We checked my email and phone number. NOTHING. I told her "I'm frustrated you guys don't have my information on file after my long conversation with Andrea." She then proceeded to scramble and say "oh it looks like Andrea is in a meeting. Can I have her call you back?" I reluctantly agreed because as someone who's worked in customer service this is how you get frustrated customers off the phone. Did I get a call back? NOPE!!! I called them 3 times and they hung up on me after going through their "new phone tree". I left a message explaining the conversation with Andrea and what Ashley had told me. And I added how "pissed" I was because it shouldn't be this difficult to get in touch with a customer trying to buy your services. They STILL HAVEN'T called me back. If they have this much poor customer service to get started then how can I trust them to provide great internet service?!?! read more

Fantastic! AnnaMarie, Customer Service Rep, totally rules. Super helpful getting me set up with boss gigabit service. Zach Smith, Field Installation Tech, was absolutely brilliant as well. Just all around awesome that there is an ISP out there that actually kicks ass at every level. If your building is in their network, accept no substitutes. read more

The worst installation experience, from the nicest people. I've suffered through two installations with Atlas and gotten to know some of the staff. In the first installation we switched to them for Internet and analog phone lines from Comcast. The installation was a pretty rough experience and we had to call them back a couple times, it was frustrating but they got there in the end, and for a couple years had a reliable and fast service. Then I decided to move to VOIP phones. The installation- the worst installation experience ever, by far. Everything was done incorrectly even to plugging in the power supplies to the phones, we had to do everything over, move the phones to the correct desks, recable them, etc. The phones- I was recommended a particular phone. It is a complicated phone (40 buttons) without a manual. I was told by the person who sold us the phones that it was the tech person's job to 'train' us on the phones, But Wes, who is an awesome tech, had never before seen this model phone and didn't have a clue. He took one of the phones back to their office and figured out some features but it's the blind leading the blind at this point. We have no idea how to operate it. Tech issues- Wes is great, and generally gets back to you very quickly, but he was the only tech at Atlas for this sort of thing and buried in work. Billing- I has a billing question and was talking to the correct person very quickly. I don't think I waited 15 seconds to get a answer. The is typical of the response times I've experienced, hold times are usually seconds, not minutes. I wish I had gone to a 3rd party for VOIP and set them up ourselves, I was trying to avoid the time and trouble, but got double. And phones that don't work and the promised features never happened. read more

Atlas Networks is phenomenal. I have been an Atlas customer for about 18 months. Unquestionably the best internet service I've ever experienced. Reliability is top-notch with practically zero issues and minimal downtimes. Speeds are blazing fast and I regularly stream online content with zero issues related to buffering or throttling. The cherry on top are the insanely cheap prices - you can't beat this value. Atlas is so far ahead of the competition that it's not even fair..... they're ahead of their time. Because of the phenomenal product, I don't ever think about my internet or provider anymore...... and that's exactly how it should be. Unlike other companies, Atlas makes it where you can rely on their product and you really end up taking for granted the quality of the product. If Atlas is an option, I would unquestionably recommend them to others. Zero complaints. Just great. read more

Service is mediocre, both for internet and customers. Some argumentative staff, no apologies for huge mistakes. They demanded money or the return of a specific modem the customer never had in the many months we used them. Humility with growing pains is commendable. Self righteous attitudes are deplorable. Internet was never near speed even directly connected. They pulled the, "we can come out but we may charge you," routine. Recommending a company that may treat new customers badly wouldn't be wise. They want referrals and an introduction set up with the building manager. They won't call the complex themselves if you tell them you'd like service at your new place, even when you say they can use your name. Hence, don't ask people to set up referral introduction without customer service that won't embarrass them. read more

I've had Atlas as my ISP for 2 years now. Pros to their service include nice affordable prices for high bandwidth residential connections in the buildings that they operate in around Seattle. Unfortunately, while many companies strive to provide 99.9% uptime, Atlas seem content with somewhere around 90%. When the service is working, it's phenomenal. Often times though outages to my service will coincide with their site being down as well which means you can't submit a support ticket and without an after hours customer support number there isn't much you can do but sit around and wait. It would be quite helpful if they actually made use of their Twitter account to quickly notify customers of current issues and to set expectations for when their service will resume. read more

Read the really amazing reviews and really wanted to support a local provider. Went ahead and placed an order. Initially ran into a few issues with the installation, but then we are human, we all make mistakes. Absolutely loved how seriously they take customer service. Not only did Ryan, their CEO, personally reach out to promise how they'd resolve the issue, Tom worked extra hard to ensure that the service was set up despite the multiple issues they ran into. Loved how well they take care of their customers in the end! Totally recommend you to get Atlas if you have it in your area. read more

Six months of flawless service at advertised speeds and a commitment to net neutrality won over that last star.

Switched from comcast about 10 months ago; so far this service has been a massive upgrade. No hidden increases in my bill, data caps, an auto pay system that actually works and customer service that actually helps solve issues promptly. If atlas is available in your area I highly recommend using them. read more

Restored our faith in humanity that a decent, honest, hardworking and high functioning internet company can exist. Had service with them from 2019-2020, zero complaints, tons of praises. Had one issue during Covid, they reached out and called within hours. Even the installation was a breeze, technician was really kind and respectful (we still remember it 18 months later). I was shocked when a non-robotic human called to set up our installation and didn't pester me for add ons, or grill me about how, if we were to terminate a contract early, they would take one of our children and a finger of their choice. Cannot tell you how sad we are now that we're moving and have to return to the soulless, bottom feeding, philandering, Covid super-spreading, sadomasochistic demon of Comcast. read more

Waste of time. This service is not available for single family dwellings in Seattle, despite what their website says. I wasted my time looking into the service and then called them to sign up for a single family dwelling. The rep took about a day to call back, and told me, they would not provide service. Two stars because at least it only took a few minutes on the phone before she told me, forget it. read more

I am drastically updating my previous review as I initially didn't leave 5 stars. After catching a glitch in the system, Nathan from Atlas reached out to me and apologized sincerely for my service request not being followed up with promptly. They helped to figure out what the issue was and eradicate it right away. They even gave me a Starbucks card for my troubles! I really appreciate these guys going the extra mile to make sure things were made right, and I feel like that's the difference between them and the other guys. read more

Our new apartment community, Station House, offered internet options of both Atlas Networks and Comcast/Xfinity. I had comcast already from my last place, so initially just transferred that service. When I learned that Atlas was an option I changed over to them and very glad we did! Not only do you get better upload/download (guaranteed, not "max"), but at a better price and we never had issues with unexpected outages like we did with xfinity. As if that weren't enough, the team at Atlas Networks are AMAZING. They are quick to respond, kind, friendly and I can tell the team enjoys what they do! It has been a true pleasure working with them. I can't say enough about the high bar they set for customer service. Even IF their pricing was more than the "other guys" (which it wasn't!) it would still be worth it to go with them just because of their people -- proactive, friendly, and if something goes wrong, dedicated to making it right. THANK YOU Atlas for your wonderful service read more

Ladies and gentlemen, this is the future. No bloated hardware or outdated phone packages. Just pure fast, reliable internet. Literally activated my service with Atlas, plugged in my Google wifi router and set everything up in the app. Completely painless. Consistently received 100 mbps and never lost service once for nearly 2 years. 5 stars? More like 10. Thank you! read more

After working with MANY Internet Service Providers all over the US, I really appreciate the high level of customer care and clear relationship value. Through and through, their team is sharp, clean and smart. And ask them what makes them different than other ISPs. The answer will surprise you! And if you're in Seattle...SO ARE THEY! This really makes a difference and you'll know what I'm talking about if you;ve ever had dealings with most national ISPs. read more

Atlas has been my internet provider for 4 years and if it wasn't for moving they would remain my provider. To give a short summary of my experience with Atlas has been world class. The service has worked as agreed and I cannot recall any outages that I experienced. On the rare occurrence where I did need to call customer service I was pleased to have worked with competent knowledgeable people who were located locally in Seattle. I am sad to leave them as a customer and hope they expand their service area. read more

Atlas Networks is the best internet service I have ever had. EVER. When I first heard that they offered gigabit connections for $40 a month I thought it was a joke, or that there would be a ton of hidden fees and to my surprise I was wrong. Here is a screen cap of a speedtest I just did: http://imgur.com/MM3VrFM Keep in mind I live in a building with over 300 units, right in the heart of downtown and I was watching Netflix and downloading a game update. For reference, the speedtest.net scale only goes up to a maximum of 75 Mbps, and I'm getting 270 Mbps... FOR $40 A MONTH. They are a locally run company and their customer service is on point. If you live in a building on their network and you aren't a customer you are seriously missing out. Get rid of Comcast or Clink. Help Atlas grow around Seattle. read more

I've had Atlas for almost two years and the service was always great. Any outages were always taken care of quickly but even so there were very few of them. The rates are the best offered, I've never had throttling issues with them likes other companies tend to do (I'm talking about you evil Comcast). I'm sad to have to give them up but moving to a new apartment building is the cause. If I ever live in a place that uses Atlas I would sign up again with them in a heartbeat. read more

This entire experience was amazing! Called to get WiFi set up in my new place, the lady on the phone was so sweet and got me an appointment the next day! Zach came to set up the router and was very professional and kind as well. He did in less than five minutes!!! This whole process was fast and easy and the WiFi is so fast itself! Will totally recommend! read more

I had Atlas at my apartment for about one year. It was the best year of internet I have ever had. for $25 per month I was able to rent my modem/router and get internet that was fast and worked 99.99% of the time. There were only two times all year that the service down--it was only down for about 1-2 hours and I got an email explaining the problem and what they were doing to fix it. I received personal emails from the customer service team, and I could actually speak to a person without going through annoying automated systems and waiting for 30 minutes. Such a great experience and I wish they could provide internet at my new home. I can't wait for them to grow and hopefully allow me to ditch Comcast once and for all! read more

Atlas networks built a circuit for our company with tremendous speed and efficiency. Cheers to Dan for being our point of contact and Robert for running the fiber. Atlas beat out a major ISP called Level 3 for us in time and cost by leaps and bounds. To explain, we signed a contract with L3 about two months before a deadline for our new office. L3 had numerous people managing the project and yet repeatedly made mistakes and missed major details and deadlines. L3 didn't provide us with a timeline nor updates. With two weeks remaining in our deadline, L3 continued to provide excuses and an exacerbating lack of communication. When the two week marker hit, we enlisted Atlas to see what could be done. With a team of two Robert and Dan built us a highspeed and reliable circuit in under 13 days. Nothing more need be said. We were blown away and impressed the whole way. Dan and Robert saved our office build-out tremendous downtime and operational costs. We will be terminating our L3 contract first thing and directing our business to Atlas Networks. read more

We started in 8/14 with a 50Mbps connection and are now on 300Mbps. Since I have been a customer we have only two unscheduled downtimes in the last two years and they both were out of Atlas' control. The are very proactive and always send you information on upcoming outages or after-the-fact reports on what happened. We are moving buildings soon and just extended our contract with them for a third time. I am very happy with their service. Also I get less than 2ms pings to google:) read more

This local Seattle internet company is hands down the best I have tried. They go above and beyond for their customers and the Internet is blazing fast. The tech that installed it was amazing and friendly and everyone I have dealt with has been peaches. Go Atlas and you will never use anything else. I can't recommend them enough Hubba Hubba read more

Installation at the start was rocky, but service afterwards was as good as it gets at the cheapest price in the area. If Atlas is in your area, pick them. Unfortunately had to stop using their service due to moving somewhere else, but if I ever relocate somewhere with Atlas I'll be sure to subscribe to them again immediately. read more

Incredible service and reliability. I can't imagine using any other ISP. When I move I will seek a building with their service.

Having relied on Atlas for our internet for a year and a half, we are very satisfied with their services. We have over 2,000 persons a week logging onto the network and most of them are devs, so reliability is paramount. There's a been a few drops and latency issues, but the team works incredibly hard, is really responsive, and doesn't make excuses. One of their team-- Greg Stewart, or "Stewie"--is one of the best customer service guys I've ever encountered. read more

Amazing company and first rate customer service. Service and price are unbelievable. I am happy that they are my provider and when/if I look for a new place to live in the future they will be number 1 on my list of requirements! read more

Really great ISP. having only used comcast and century link in the past, my experience was amazing. affordable given the speeds you get, great customer service. Online CRM module means any issues can be dealt with via email and response time is super quick. Worth every penny. Wish they were available everywhere is Seattle. read more

My wife and I are lucky to have recently moved into a Seattle apartment serviced by Atlas Networks. We have received great, reliable speeds at competitive pricing. There is also no service commitment or 'promotional period' rate structure like you often get from the other guys. Their customer service has been outstanding throughout the duration of our service, and any issues that we've had have been addressed quickly and fairly. Would strongly recommend. read more

Can't tell you how much better these guys are than Comcast. $30/month for 100mb, no need for a modem, and awesome customer service. They even reached out to me after noticing that my Airport Express had a significant security vulnerability - they went out of their way to find and put together a detailed & easy to understand description of how to fix it. If you have them as an option where you live I'm sure they're a no-brainer considering what you get vs the cost - but awesome company to work with as well. read more